Senior Service Desk Technician remote jobs - 761 jobs

Senior Software Engineer The Software Engineering team delivers next-generation application enhancements and new products for a changing world. Working at the cutting edge, we design and develop software for platforms, peripherals, applications and diagnostics - all with the most advanced technologies, tools, software engineering methodologies and the collaboration of internal and external partners. Join us to do the best work of your career and make a profound social impact as a Senior Software Engineer on our Software Engineering Team in Hopkinton, Massachusetts or Research Triangle Park, North Carolina . As a Senior Software Engineer, you will develop advanced and innovative algorithms, considering efficiency, performance, and data reduction opportunities, and debug highly distributed, multi-threaded complex systems. You will be part of an exciting team of senior developers and architects who are working on new business-critical initiatives and the core Data Path of Dell Technologies' leading midrange storage product. The team you will work with is tasked with modeling, developing, debugging, and analyzing performance on the enterprise storage system. Responsible for the development and maintenance of data path software for Dell's storage product in a scrum team-oriented environment Contribute to the design and architecture of new features according to the product owner and customer requirements Develop, review and implement test cases for software products and systems Triage and debug different issues found by testing and in customer cases Storage Array, distributed systems ( multi-threading, locks, scheduling ), storage technologies (SAN, NAS, RAID, snapshot, replication), networking, device drivers, clustering, etc. ~ Strong in Object-oriented design, C/C++ and Python programming skills and strong debugging skills using gdb ~ Strong Linux/Windows kernel programming skills ~ Bachelor's / Master's degree in computer science or related field Knowledge and expertise in file systems and data recovery development Experience with Agile and Scrum methodology Hands-on experience in applying Artificial Intelligence (AI) within enterprise storage environments. AI-driven solutions for storage optimization, predictive analytics, or intelligent data management in large-scale systems If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Read the full Equal Employment Opportunity Policy here .

We're looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

Neuroradiologist - REMOTE 7on/14off Remote Work schedule: Work one week, off two weeks THE BEST CAREERS. RIGHT HERE @ BROOKLYN'S LEADING HEALTHCARE SYSTEM. MAIMONIDES: TOP TEN IN THE U.S. FOR CLINICAL OUTCOMES We're Maimonides Health, Brooklyn's largest healthcare system, serving over 250,000 patients each year through the system's 3 hospitals, 1800 physicians and healthcare professionals, more than 80 community-based practices and outpatient centers . At Maimonides Health, our core values H.E.A.R.T drives everything we do. We uphold and maintain Honesty, Empathy, Accountability, Respect, and Teamwork to empower our talented team, engage our respective communities and adhere to Planetree's philosophy of patient-centered care. The system is anchored by Maimonides Medical Center, one of the nation's largest independent teaching hospitals and home to centers of excellence in numerous specialties; Maimonides Midwood Community Hospital (formerly New York Community Hospital), a 130-bed adult medical-surgical hospital; and Maimonides Children's Hospital, Brooklyn's only children's hospital and only pediatric trauma center. Maimonides' clinical programs rank among the best in the country for patient outcomes, including its Heart and Vascular Institute, Neurosciences Institute, Bone and Joint Center, and Cancer Center. Maimonides is an affiliate of Northwell Health and a major clinical training site for SUNY Downstate College of Medicine. The Radiology department is seeking a remote Board Certified/Fellowship trained Evening Neuroradiologists to join our team. You will read 100% Neuroradiology. At Maimonides, we are continuously expanding our services and remain at the forefront of innovative medicine. Our Comprehensive Stroke Center was recently ranked #1 in the United States for patient survival. We are a Level One Trauma Center and Brooklyn's first fully accredited Cancer Center treating patients of all ages. We perform a high volume of imaging for our busy spine services and otolaryngology practices affiliated with the hospital and for other groups seeking high-level imaging services in the borough. In addition to its hospital-based practice, the Radiology department has 2 outpatient imaging centers and a third under construction. We have state-of-the-art imaging equipment and post-processing technology with integrated PACS and Voice Recognition and remote access via VPN for all radiologists. In this role, you will: Provide accurate, timely, and high-quality diagnostic reports during evening shifts (typically 4pm-12am Mon-Fri and weekend coverage). Participate in emergency and trauma imaging interpretation, supporting the hospital's Level One Trauma and Comprehensive Stroke Center. Collaborate with clinical teams (neurology, neurosurgery, ENT, spine services) to provide consultative expertise on imaging findings. Participate in resident teaching and training, providing feedback and educational support as part of the department's academic mission. We require: Board Certified in Diagnostic Radiology A Completed Fellowship in Neuroradiology from an accredited institution Valid New York State Medical License REMOTE: 7 on/14 off. Salary: $415,000 - $475,000/yr. We offer comprehensive benefits including a 403 (b) retirement plan. For immediate consideration, please forward a resume to Daniel Masri at ****************. Maimonides Medical Center (MMC) is an equal opportunity employer.

Please contact ****************** ** Hybrid in Boston / NYC / Arlington Va. / Atlanta Shopify Plus Technical Lead Responsibilities: Work on new ecommerce projects, from initial business development and discovery phases through implementation and deployment of the completed project Maintain and enhance existing Shopify Plus ecommerce websites while adhering to best practices Play a significant role in the requirements gathering, working with Solution Strategists and Delivery Managers by providing technical suggestions. Partake in Scrum and Sprint planning calls and provide technical input (approach, estimate) Create high level technical design documentation Perform code review before deployment and provide technical review/ feedback to engineers Have a detailed technical understanding on work happening in assigned projects Requirements: Shopify Plus experience required Expert in Shopify Liquid template language Expert in Shopify APIs and its usage REST API working knowledge GraphQL expertise Working knowledge in Custom Shopify APP development Experience in Shopify Theme development Proven knowledge with Admin API and Storefront API Background in Product modeling and configuration via Shopify Admin Understanding of Product, Discount, Inventory, Fulfillment, Order APIs and customizations using the APIs Awareness of the Marketing Events, Discounts, Gift Cards and their configurations in Shopify Experience with Shopify instance management and configuration Knowledge in data migration and synchronization between Shopify instances Experience with code version/ branching tools like Git/SVN Good knowledge in AJAX/JQuery Prior experience with product/Customer/Order import Export management Experience integrating with backend systems such as ERPs, WMS, OMS, etc. Solid knowledge of performance Improvement best practices. Preferred Qualifications: 5+ years of ecommerce web development experience. PHP Experience is nice to have Experience/Knowledge of steps involved in migration of an existing commerce site running on a different platform to Shopify Platform (eg: Magento to Shopify) Comfortable researching and adopting new web technologies. Familiar with SEO / SEM best practices Prior experience with React / Node / NoSQL stacks is nice to have Prior experience with Shopify theme frameworks such as Slate and/or Timber is nice to have Estimated Min Rate: $56.00 Estimated Max Rate: $80.00 What's In It for You? We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh's network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh's extensive talent community that will provide you with access to Yoh's vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include: Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week) Health Savings Account (HSA) (for employees working 20+ hours per week) Life & Disability Insurance (for employees working 20+ hours per week) MetLife Voluntary Benefits Employee Assistance Program (EAP) 401K Retirement Savings Plan Direct Deposit & weekly epayroll Referral Bonus Programs Certification and training opportunities Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply. Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit ************************************************ to contact us if you are an individual with a disability and require accommodation in the application process. For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. By applying and submitting your resume, you authorize Yoh to review and reformat your resume to meet Yoh's hiring clients' preferences. To learn more about Yoh's privacy practices, please see our Candidate Privacy Notice: **********************************

Here at Lower, we believe homeownership is the key to building wealth, and we're making it easier and more accessible than ever. As a mission-driven fintech, we simplify the home-buying process through cutting-edge technology and a seamless customer experience. With tens of billions in funded home loans and top ratings on Trustpilot (4.8), Google (4.9), and Zillow (4.9), we're a leader in the industry. But what truly sets us apart? Our people. Join us and be part of something bigger. Job Description: The Mortgage Technology (MT) Support Analyst II plays a key role in supporting, troubleshooting, and optimizing mortgage technology systems that drive the loan lifecycle from application to closing. This position serves as an advanced resource for diagnosing and resolving technical issues, maintaining user functionality, and supporting system improvements. The MT Support Analyst II partners closely with business users, technology teams, and leadership to ensure seamless operations and continuous improvement of mortgage technology tools. Pay Range: $32-36/hr Duties and Responsibilities: Provide advanced analysis, troubleshooting, and resolution for end-user support requests across LOS, POS, and Process Automation systems. Monitor ticket trends, identify recurring issues, and recommend process or training improvements. Escalate and collaborate with development and product teams for complex system issues. Assist with system administration tasks, including user setup, maintenance, and access management. Support communication and training related to technology changes, enhancements, or system outages. Maintain system documentation to capture solutions, root causes, and best practices. Participate in special projects as a subject matter expert and provide input on process improvements. Deliver exceptional customer service and serve as a trusted support resource for end users. Position Specifications/Requirement: Associate's or Bachelor's degree in IT, Business, or related field, or equivalent work experience. 1-3 years of experience in technical support, preferably in a help desk, mortgage technology, or financial services environment. Familiarity with mortgage industry processes and exposure to supporting ICE's Encompass software (experience with the desktop version of Encompass LOS and Ncino strongly preferred). Strong problem-solving, analytical, and troubleshooting skills. Excellent communication skills, with the ability to explain technical concepts to non-technical users. Proven ability to prioritize and manage multiple requests in a high-volume, fast-paced environment. Customer-focused mindset with strong organizational skills and attention to detail. Lower provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Privacy Policy

DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are the nation's largest independent provider of office technology. We are the industry leader in delivering excellent customer service every time and we do this by hiring and training great people. Job Description:In your role as a Managed IT Help Desk Tier 1, your primary responsibility will be to provide technical software, hardware, and networking problem resolutions to DEX Imaging's Managed IT clients by performing question/problem diagnosis and providing remote support solutions in a call center environment. Your role will also require the setup and deployment of client hardware at client sites as well as any onsite troubleshooting required that can not be completed remotely. This position requires critical thinking, strong interpersonal and customer service skills, and the ability to work in a team-oriented environment. Job Responsibilities: Examples of key duties are interpreted as being descriptive and not restrictive in nature. Identifies, diagnoses, and resolves any assigned support requests Answer incoming service calls part of cell center queue, gather client information, and create support request within PSA system Provides one-on-one end-user problem resolution over the phone Assists in the configuration and imaging of end-user PC desktop hardware, software and peripherals Oversees timely repair of PC computer equipment covered by third-party vendor maintenance/warranty agreements On-going self-training to preserve professional skillsets required to perform job duties Provide after-hour support for clients during scheduled on-call rotation Assist in Managed IT Projects as instructed by Project Team Manager Assists in creating materials/documentation for end-user frequently asked questions (FAQs) Train users on network login, printing, accessing network shares, printing, scanning and software applications Maintain effective communication with other technicians and management with regards to events and changes transpiring at client sites Communicate with client at all levels from IT personnel to C-Suite and to understand business issues in context of IT issues Takes ownership of tasks and follows through to ensure complete resolution Takes a personal interest in, and responsibility for, quality of work performed, or work associated with Willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members Provide accurate time estimates for how long a task will take to complete Understand that the success of individuals is measured by the success of their teams Qualifications: Excellent verbal and written communication skills 1-3 years experience providing IT support to end users Managed IT Services experience desirable Experience with administration of Microsoft desktops, Microsoft servers, Active Directory, Group Policy, Microsoft Office, and Microsoft 365 Experience leveraging PSA ticketing system and RMM tools for remote management Certifications such as CompTIA A+ are desirable Work Week Format: Work Schedule is Monday through Friday from 8:00 AM to 5:00 PM EST in our Network Operations Center (NOC) Remote Work Schedule varies based on scheduling and approval by Service Manager Lunch schedule varies on team availability and is limited to one hour Attendance to training or called meetings is mandatory Mandatory on-call rotation schedule as required

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. As a Technical & Aggregation Support Specialist, you will resolve complex technical issues for clients, advisors, and internal support teams in a fast‑paced, technology‑driven environment. You will partner closely with engineering teams and third‑party providers to diagnose issues, improve product functionality, and deliver exceptional customer experiences. This role requires strong technical skills, analytical thinking, and a customer‑first mindset. What you will do Resolve client, advisor, and internal support inquiries submitted through Zendesk Partner with engineering teams and third‑party aggregators to identify, escalate, and resolve technical issues Analyze trends in client issues and serve as the voice of the customer to drive product improvements Create and maintain Help Center articles and technical documentation for common issues Recommend and support process and tooling improvements to enhance customer satisfaction What you will bring Bachelor's degree and at least 2 years of related experience, or equivalent work experience Strong analytical and technical troubleshooting skills Excellent written communication skills with ability to explain technical concepts clearly Strong time management and organizational skills in a support environment Customer‑first attitude with empathy and accountability for issue resolution What will set you apart Experience with Zendesk, JIRA, or similar support tools Account Aggregation experience a plus Experience providing technical support via phone, chat, and email Ability to work cross‑functionally with engineering and product teams Experience writing technical documentation or training support personnel Working knowledge of SQL or similar data tools ***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.*** What we offer you We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance. Medical, dental, vision and life insurance Retirement savings - 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup Tuition reimbursement up to $5,250/year Business-casual environment that includes the option to wear jeans Generous paid time off upon hire - including a paid time off program plus ten paid company holidays and three floating holidays each calendar year Paid volunteer time - 16 hours per calendar year Leave of absence programs - including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA) Business Resource Groups (BRGs) - BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all. Base Salary Range $55,300.00 - $76,075.00 The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Equal opportunity employer • Drug-free workplace We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. ***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.*** Job Posting End Date at 12:01 am on: 01-20-2026 Want the latest money news and views shaping how we live, work and play? 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Job Title: Information Technology Help Desk Technician Job Classification: Nonexempt Summary: Provides support to end users on a variety of issues for multiple offices by performing the following duties. Duties and Responsibilities include the following. Other duties may be assigned. 1. Provides customer support for resolution of operational issues as they arise during daytime, evening and overnight shifts. 2. Team member of the call center assisting users with completing functions. 3. Effectively troubleshoots Level 1 technical issues. 4. Resolves or escalates problems to management as needed. 5. Documents, tracks and monitors IT and communications problems to ensure a timely and complete resolution. 6. Maintains a strong working knowledge of supported systems and workflow procedures and continually strives to enhance knowledge through ongoing training, reading, and participating in projects and improvement initiatives. 7. Trains users in learning new company-provided applications and assists in problem solving for applications issues. 8. Assists with setup of accounts for users. 9. Provides support with documentation, write up instructions, and procedures. Qualifications: This position is part time with the required hours of 1 p.m. - 9 p.m. EST, Monday thru Sunday. Candidate must be available to work 1 p.m. - 9 p.m. EST, Monday thru Sunday including holidays and weekends. To perform this job successfully, an individual must have strong customer service skills, positive proactive personality and is able to perform basic troubleshooting. Education/Experience: High school degree, additional education is encouraged. Prior customer service or information technology experience. Special Skills: Verbal communication skills Customer service oriented Team player Work Environment: Work is performed remotely on a computer workstation. Physical Requirements: Sitting Keyboarding Speaking Vision for Computer Use Pay Range: $20-25 per hour

About Judi Health Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including: Capital Rx, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers, Judi Health™, which offers full-service health benefit management solutions to employers, TPAs, and health plans, and Judi , the industry's leading proprietary Enterprise Health Platform (EHP), which consolidates all claim administration-related workflows in one scalable, secure platform. Together with our clients, we're rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve. To learn more, visit **************** Location: Remote (East Coast - 7am ET - 4pm ET) Position Summary: The IT Help Desk Technician assists in managing our ticketing system, MDM software, and AWS platform while overseeing the onboarding and off boarding IT activities associated with employee profiles. Position Responsibilities: Research end user issues independently, when needed, and document/develop a solution per company standards Develop additional MDM automation to facilitate user onboarding Identify MDM related company needs and create, configure, test and deploy management of user systems via MDM Software. Collaborate with internal partner teams to identify compliance, best practice, or other IT related policy needs within the cross functional existing processes and workflows; identify and present enhancements and deploy solutions to the business. Responsible for all onboarding and offboarding related IT activities, including system-wide access, purchasing and retrieving of equipment, upgrades, asset tagging, etc. Create Exchange rules to address spam/phishing emails as needed. Collaborate with the IT Engineering team to drive systemic improvements to email filtering system. Promptly respond to user requests via ticketing system/phone calls/IM Assist users with access/system issues Write and update documentation for user reference Help build and establish procedures for newly established team Participate in a Help Desk OnCall schedule (tentatively will be 1 week/month, with potential higher volume at onset as the team grows). Responsible for adherence to the Capital Rx Code of Conduct, including reporting of noncompliance. Work hours: 7am ET - 4pm ET Minimum Qualifications: 2+ Years experience in a Help Desk role (preferably in a medium or larger company) A customer-oriented approach to problem resolution Experience supporting Mac hardware/OSX in a Help Desk environment Experience supporting remote users in a distributed environment Experience with Jira Service desk or a similar ticketing system Experience with Office 365 suite Salary Range$24-$28 USD All employees are responsible for adherence to the Capital Rx Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals. Judi Health values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found at *********************************************

Job Description: Short Description: - Service Desk Technician - Senior Hybrid position - will require on-site reporting to OCIO office Complete Description: The Service Desk Technician - Senior provides technical support for customers who experience computer and software issues in the areas of standard Windows desktop applications as well as applications developed by the client and its vendors. This position serves as the first point of contact for troubleshooting hardware and software problems. Duties & Responsibilities:· Respond to service requests and service incidents reported by client staff via phone, email, or web portal. Ensure information is accurately entered into the ticketing system and that all assigned tickets are tracked and managed to resolution within defined service level agreements.· Ability to provide tier 1 and tier 2 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts and Active Directory.· Ability to provide tier 1 and tier 2 support for iOS-based mobile devices, including common mobile-based applications such as email, Microsoft365, and authentication applications.· Configure and deploy PCs, laptops, printers, mobile phones, tablets, and other desktop IT assets.· Interact with network team and application development teams to restore services and/or identify and correct issues.· Simulate or re-create user problems to resolve incidents.· Recommend system modifications to reduce user problems and service incidents. Required Experience: At least five (5) years of experience in the following:· Providing help desk support for the Windows operating system, Windows-based applications and databases, and AD account management;· Providing help desk support for iOS devices, iOS-based applications, and iCloud account management;· Configuring, imaging, and deploying Windows based laptops, printers, and desktop assets;· Workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix.· ITIL v4 Foundation· CompTIA A+ certification Preferred Experience: At least five (5) years of experience in the following:· Endpoint protection and management tools such as CiscoAMP, Absolute, or HP SureClick;· IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix. Skills Matrix:· Experience providing help desk support for the Windows operating system, Windows-based applications and databases, and AD account management. Required 5 Years · Experience providing help desk support for iOS devices, iOS-based applications, and iCloud account management. Required 5 Years · Experience configuring, imaging, and deploying Windows based laptops, printers, and desktop assets. Required 5 Years · Experience with workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix. Required 5 Years · ITIL v4 Foundation. Required · CompTIA A+. Required · Experience with endpoint protection and management tools such as Cisco AMP, Absolute, or HP SureClick. Desired · Experience with IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix. Desired Flexible work from home options available. Compensation: $34.00 - $388.00 per hour About Us AHU Technologies INC. is an IT consulting and permanent staffing firm that meets and exceeds the evolving IT service needs of leading corporations within the United States. We have been providing IT solutions to customers from different industry sectors, helping them control costs and release internal resources to focus on strategic issues. AHU Technologies INC. was co-founded by visionary young techno-commercial entrepreneurs who remain as our principal consultants. Maintaining working relationships with a cadre of other highly skilled independent consultants, we have a growing number of resources available for development projects. We are currently working on Various projects such as media entertainment, ERP Solutions, data warehousing, Web Applications, Telecommunications and medical to our clients all over the world.

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. The Enterprise Technical Support Team at Airtable plays a pivotal role in helping our customers unlock the full potential of our platform. We work closely with an exciting range of customers to solve complex business challenges and ensure they achieve their goals while seamlessly navigating Airtable's features and capabilities. As an Enterprise Technical Support Specialist, you'll be the trusted technical expert for our enterprise customers. You'll respond to inquiries, troubleshoot complex issues, and collaborate with cross-functional teams to deliver exceptional support. Your role will be key to ensuring our customers achieve their business goals while seamlessly navigating Airtable's features and capabilities. What you'll do Provide expert troubleshooting and guidance on technical issues across multiple channels (email, video calls). Deliver a world-class customer experience by actively listening to concerns, empathizing with customers, and resolving issues in a timely and effective manner. Use your communication skills to relay valuable feedback to product and engineering teams to improve our platform and support processes. For complex issues, you'll know when to escalate to senior technical teams or other relevant stakeholders, ensuring a smooth transition and swift resolution for the customer. Accurately document all customer interactions and technical issues in Salesforce, and track trends to help identify opportunities for process and product improvements. Contribute to the continuous growth of Airtable's knowledge base by creating and updating helpful resources based on customer interactions. Stay ahead of new features and product updates. You'll educate customers on best practices and help them leverage Airtable to optimize their workflows and business processes. Who you are You have experience with Airtable, whether personally or professionally, and you're excited about helping others discover how it can transform their business. You've worked in an enterprise-focused technical support role, especially within a B2B tech environment, where you've made a meaningful impact on customer success. You excel in both written and verbal communication, and you know how to tailor your message to a wide variety of audiences. You enjoy solving complex problems, leveraging your strong analytical skills and technical aptitude to navigate challenges and find creative solutions. You're naturally curious, and you thrive in environments where you're expected to dive deep into technical issues and continuously learn. You have a strong, self-driven desire to exceed expectations and continuously improve your performance. You have experience with tools like Salesforce, Confluence, G Suite, and enterprise-level technology. A solid understanding of concepts such as relational databases, REST APIs, and writing formulas is a plus. Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any characteristic protected by applicable federal and state laws, regulations and ordinances. Learn more about your EEO rights as an applicant. VEVRAA-Federal Contractor If you have a medical condition, disability, or religious belief/practice which inhibits your ability to participate in any part of the application or interview process, please complete our Accommodations Request Form and let us know how we may assist you. Airtable is committed to participating in the interactive process and providing reasonable accommodations to qualified applicants. #LI-Remote Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience. Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation. To learn more about our comprehensive benefit offerings, please check out Life at Airtable. For work locations in the San Francisco Bay Area, Seattle, New York City, and Los Angeles, the base salary range for this role is:$73,000-$95,300 USDFor all other work locations (including remote), the base salary range for this role is:$65,000-$85,500 USD Please see our Privacy Notice for details regarding Airtable's collection and use of personal information relating to the application and recruitment process by clicking here. 🔒 Stay Safe from Job Scams All official Airtable communication will come from an @airtable.com email address. We will never ask you to share sensitive information or purchase equipment during the hiring process. If in doubt, contact us at ***************. Learn more about avoiding job scams here.

Invivoscribe is an industry pioneer, dedicated to Improving Lives with Precision Diagnostics . Invivoscribe has been the global leader in driving international standardization of testing and accelerating patient access to the newest and best cancer treatments for over 30 years. Headquartered in sunny San Diego, California with locations across the world, we offer a comprehensive portfolio of products and services. We work with key collaborators to develop molecular assays, reagents, controls and bioinformatics tools under ISO 13485 design control that are used by over 700 clinical laboratories in over 160 countries. Our global network of laboratories offers internationally standardized next generation molecular and flow cytometry panels to support drug development and accelerate drug approvals worldwide. We work with pharmaceutical partners and international regulatory agencies across the globe to develop companion diagnostics, which are necessary to gain approval of new drugs and treatments for cancer patients. Our harmonized ISO15189 accredited and CLIA/CAP clinical laboratories offer a test menu focused on biomarkers which are clinically actionable to support therapeutic decisions, measurable residual disease (MRD) testing, patient stratification, and trial enrollment, all designed to accelerate approvals of new oncology drugs and treatments. For 30 years, we have been at forefront of precision diagnostics, and we're just getting started! We are looking to add a Desktop Support Technician II to our Information Technology Department. The IT Help Desk is the central point of contact for all IT-related service requests and incidents. The Desktop Support Technician provides internal technical support for the Company's global user and laboratory workstations, applications and related technologies Core Responsibilities Include: Configures, troubleshoots and maintains new, upgrade and replacement end-user desktop/laptop computers and telephones, including software installation and configuration. Provides technical support and user training on IT equipment and systems in a professional, helpful manner. Provides IT on-boarding training to new hires. Installs and configures new IT equipment and maintains installation images for each supported hardware type. Accurately records, tracks and documents user requests utilizing a ticket tracking system. Maintains a complete and accurate inventory of the Company's IT assets. Tracks consumption and inventory levels of computer peripherals and consumables such as printer toner cartridges, headsets, keyboards and mice. Places re-order requests when appropriate. Follows established policies and standard operating procedures for ensuring the security and integrity of the Company's global network and information systems. Maintains a working understanding of the Company's global IT infrastructure. Maintains an updated job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks and/or participating in professional organizations. You Bring: B.S. in a computer-related field of study and 2+ years desktop support experience in a heterogeneous enterprise network setting. Equivalent combination of education, certifications and work experience will be considered. CompTIA, Microsoft or similar IT certifications are beneficial. Prior experience working with regulated or validated IT systems is beneficial. Experience supporting common Microsoft Windows operating systems (Windows 10 and newer). Experience supporting common business software platforms such as Microsoft Office 365, Microsoft Teams, Microsoft Intune, Adobe Creative Suite, etc. Experience with supporting MacOS is a plus. Experience with TeamViewer or similar remote access tools is desired. We Bring: A beautiful modern facility centrally located in San Diego County, with many jobs conducive to a hybrid work from home arrangement. A diverse and inclusive work environment where you will learn, grow, and make new friends. A well-stocked breakroom with hot and cold beverages, snacks, refrigerator and pantry items to get you through the day. Competitive salaries and discretionary bonus program, incentive stock options, amazing benefit options, a 401k plan with a fully vested employer match, and generous time off benefits that include floating holidays. Invivoscribe is an Equal Opportunity Employer.

As a Junior equipment Operator with APTIM, you will operate excavator, off road truck skid loader, man lift and extend a boom forklift fusion machines for installation of HDPE piping at the landfills we do our projects on. Key Responsibilities/Accountabilities: Follow all maintenance and safety procedures. Connect sections of pipe, using HDPE welding machines and PVC pipe with Glue and primer. Maintain and adjust machinery to ensure proper performance. Operate off road trucks and excavators on side slopes. Measure materials or objects for installation or assembly. Mix substances or compounds needed for work activities. Repair or replace defective parts of machinery, such as rotary drill rigs, water trucks, air compressors, and pumps using hand tools. Install well heads and valves Basic Qualifications: Have a knowledge of safely operating assigned equipment. Loads, transports, and unloads materials, tools, equipment and supplies. Performs minor maintenance or cleaning activities on tools and equipment. May require a high school diploma or its equivalent with previous years of experience in the field or in a related area. PHYSICAL REQUIREMENTS: Strength: Standing 50% Walking 20% Sitting 30% Lifting 35 lb. Carrying 35 lb. Pushing 0 ft-lb. Pulling 0 ft-lb. 2. Climbing O Balancing O 3. Stooping O Kneeling O Crouching O Crawling O Reaching Handling C Fingering C Explanation for Symbols: NP=Not Present, O=Occasionally (0-33%), F= Frequently (34-66%), C=Constantly (67-100%) About APTIM APTIM enhances the quality of the environment, wellbeing of people, resilience of communities, and opportunity for employees to make a difference, not just a living. A leading professional solutions firm, we specialize in environmental, sustainability, resilience, and infrastructure solutions. Our team of experts provide these integrated solutions for forward-thinking government agencies, commercial and industrial clients, and energy customers. Together, we create sustainable and resilient communities for all. What you can expect from APTIM: Work that is worthy of your time and talent Respect and flexibility to live a full life at work and at home Dogged determination to deliver for our clients and communities A voice in making our company better Investment into your personal and professional development As of the date of this posting, a good faith estimate of the current pay range for this position is $20 to $26 per hour. Compensation depends on several factors including: experience, education, key skills, geographic location of the position, client requirements, external market competitiveness, and internal equity among other employees within APTIM. Employee Benefits APTIM Envir & Infra LLC is committed to providing an extensive range of benefits that protect and promote the health and financial well-being of our employees and their families through the APTIM Benefits Marketplace ************************************ Medical, vision, and dental insurance: Through the marketplace, our employees can choose benefits from five metallic levels and several carriers to find the right benefits that work for them in their location. Company paid and optional Life insurance Short-term and long-term disability insurance Accident, Critical Illness, and Hospital Indemnity coverage Paid holidays, vacation, and sick leave (eligibility based on company policy and applicable law) 401(k) APTIM offers three 401k plans through the Aon Pooled Employer Plan (PEP). The specific plan you are eligible for depends on the business unit you are in. The details of the largest plan are found here: APTIM 401(k) Guide APTIM - Helpful Documents Watch our video: About APTIM - In Pursuit of Better #LI-Onsite #LI-BN1

We are looking for a qualified IT Technician that will install and maintain computer systems and networks aiming for the highest functionality. You will also “train” users of the systems to make appropriate and safe usage of the IT infrastructure. A successful IT Technician must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems. The ideal candidate will also have great troubleshooting abilities and attention to detail. The goal is to build and maintain updated and efficient computer systems and networks to optimize the role of technology on business sustainability. EVPassport is a worldwide company with team members spread across the United States and Europe, so it is essential that the individual filling this role is comfortable with 'time zone hopping'. We have other team members that will also be controlling IT systems but this individual will be the lead in onboarding new users, integrating new applications / services, and onboarding, off-boarding team members. Responsibilities Set up workstations with computers and necessary peripheral devices (routers, printers etc.) Knowledge of Google Workspace, Slack, Salesforce, Figma, JIRA, Zendesk, Okta, 1Password, and others Experience with mac OS, Windows 11, iPad OS, and iOS Understanding of VPN access Familiarity with SSO implementations with FIDO keys Bonus points if knowledgeable in Apple Business Essentials, Kandi and / or JAMF Check computer hardware (mostly laptops) to ensure functionality Install and configure appropriate software and functions according to specifications Assist with security training and implementing new processes to ensure corporate security compliance Develop and maintain local networks (office networks) in ways that optimize performance Ensure security and privacy of networks and computer systems Provide orientation and guidance to users on how to operate new software and computer equipment Organize and schedule upgrades and maintenance without deterring others from completing their work Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.) Maintain records/logs of repairs and fixes and maintenance schedule Identify computer or network equipment shortages and place orders Requirements Proven experience as IT Technician or relevant position Excellent diagnostic and problem solving skills Excellent communication ability Outstanding organizational and time-management skills In depth understanding of diverse computer systems and networks Good knowledge of internet security and data privacy principles Degree in Computer Science, engineering or relevant field Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional) Benefits As part of full-time employment, we offer health care, dental, and vision benefits from leading providers. Each employee is entitled to unlimited paid time off and sick leave. Health Care Plan (Medical, Dental & Vision) Paid Time Off (Vacation, Sick & Public Holidays) Work From Home Stock Option Plan

Who we are Focused is a boutique professional services firm that specializes in building custom AI agents. We strategically partner with our clients, collaborating with their teams to build scalable, maintainable solutions. About the role Focused is seeking a part-time, contract Technical Copywriter to create high-quality content that showcases AI engineering capabilities. You will work closely with our founder, marketing and engineers to translate complex technical concepts into clear, compelling narratives for a developer audience. What you'll create Technical blog posts and deep-dives Project case studies demonstrating real-world implementations How-to guides and tutorials, especially for AI agents and agentic patterns What You Bring Strong technical writing: you can explain APIs, infrastructure, and software concepts clearly and accurately Technical fluency: you are comfortable reading code and understanding system architecture; experience with LangChain or similar frameworks is a plus Startup experience: you thrive in fast-paced environments with shifting priorities Collaboration skills: you can interview engineers, ask smart questions, and work independently with minimal oversight What to know before you apply: Focused Labs is open to remote employees. Focused Labs is unable to sponsor or take over sponsorship of the employment Visa process at this time. We believe employees should be paid fairly and equitably. Salary ranges may vary depending on your location and previous experience. The salary range for this role is $50 to $105/hour depending on experience.

*** 100% on-site in Bellefonte, PA to start. LOCAL to Centre County PA Candidates Only - No Relocation Allowed. Candidate is responsible for travel cost to report on-site. All remote work muse be completed in the United States. *** **Candidate must work EST Business Hours. ** Our direct client has an opening for a Technical Support Specialist position # 764156. This position is for 6+ months, with option of extension, and will be worked 100% on-site in Bellefonte, PA. - Local to Centre County PA Candidates only. (must work EST business hours). If you are interested, please submit the following: YOUR CURRENT RESUME YOUR HOURLY RATE Below is the job description - Resumes due ASAP - Description: The client is seeking a System Administrator 2 to provide tier 1 and 2 helpdesk support. Onsite work will be located at the agency's Centre County Regional Office: 595 E. Rolling Ridge Dr. Bellefonte Pa. 16823 The successful applicant must be capable of meeting or exceeding challenging deadlines while performing daily duties that will include: ·Provide Tier 1 and Tier 2 helpdesk support. Support will include hands-on, telephone, and remote support for local and field staff. ·Configure and install personal computers, laptops, and tablets. ·Install approved peripheral hardware to include both networked and local printers, multi-function devices and agency specific hardware. ·Monitors and respond to user created ticket via the agency helpdesk system. ·Provide basic hardware and software training to users related to desktop use and accessing network resources. ·Work towards departmental and project deadlines. ·Document and present recommendations for issue/risk remediation to team leads and managers. ·Other duties as assigned. Requirements: Microsoft Windows 11 - 2+ years Microsoft Windows Server 2019 / 2022 - 1+ year Microsoft Active Directory - 1+ year Microsoft Office 365 - 1+ year Microsoft Endpoint Configuration Manager - 1+ year (desired) By replying to this job advertisement, I agree I want to receive additional job advertisements from FHR, including email, phone and mail to the contact information I am submitting. I consent to FHR, its affiliates, third parties and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at anytime.

Upwork ($UPWK) is the world's work marketplace. We serve everyone from one-person startups to over 30% of the Fortune 100 with a powerful, trust-driven platform that enables companies and talent to work together in new ways that unlock their potential. Last year, more than $3.8 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers. This is an engagement through Upwork's Hybrid Workforce Solutions (HWS) Team. Our Hybrid Workforce Solutions Team is a global group of professionals that supports Upwork's business. Our HWS team members are located all over the world. We are looking for a Creative Technologist to build and scale a best-in-class automated creative pipeline that supports paid acquisition and growth marketing at scale. Sitting at the intersection of AI, systems design, and high-craft creative production, this role is responsible for evolving an existing performance creative framework into a robust, human-in-the-loop system that consistently delivers static assets (editable in Figma), motion graphics, and video editorial content. This role will collaborate closely with Paid Acquisition, Growth Marketing, and Creative teams to create tools and workflows that accelerate experimentation, uphold creative quality, and preserve essential human oversight. Work/Project Scope: Architect and implement AI-powered creative workflows that accelerate the production of static, motion, and video assets. Design the end-to-end creative system for paid acquisition, from intake to delivery across channels (e.g., Meta, TikTok, YouTube, display). Integrate generative AI tools (image, video, audio, and text) into a streamlined pipeline using APIs, low/no-code platforms (e.g., n8n, Make, Zapier), and light scripting. Build modular systems and templates in Figma, Adobe Creative Cloud, and motion design tools to increase iteration speed while ensuring brand consistency. Establish and document human touchpoints for QA, legal, brand, and performance reviews to maintain oversight and quality standards. Produce static assets (editable in Figma), motion content (animations, display), and short-form video optimized for performance marketing. Translate growth hypotheses into structured creative systems (e.g., modular headlines, messaging frameworks) that support AI remixing and scalable testing. Collaborate with marketing analytics to connect creative variants to performance data (CTR, CAC, ROAS, LTV), then optimize templates and processes based on insights. Define and maintain asset libraries, taxonomies, and tagging schemas that support efficient versioning, discoverability, and reuse. Create documentation, playbooks, and onboarding materials for cross-functional teams to effectively use and contribute to the creative system. Drive continuous improvement by running structured experiments on prompts, templates, workflows, and tooling. Must Haves (Required Skills): 6-10 years of experience at the intersection of creative technology, design systems, performance marketing, and AI-powered workflows. Proven ability to design and implement creative automation systems for marketing, not just use AI tools. Hands-on experience with AI platforms (e.g., OpenAI, Gemini), automation tools (e.g., Zapier, n8n, Make), and scripting for tool integration. Advanced proficiency with Figma (components, libraries, tokens) and Adobe Creative Cloud (especially After Effects and Premiere Pro). A strong portfolio of performance-driven creative (Meta ads, display, short-form video) and a clear understanding of channel-specific creative requirements. Systems thinker with strong design sensibility and attention to detail-able to operationalize high standards for static, motion, and video creative. Effective communicator capable of bridging the gap between creative and technical teams, translating complex workflows into user-friendly systems. Upwork is proudly committed to fostering a diverse and inclusive workforce. We never discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Additionally, a criminal background check may be run on a candidate after a conditional offer to perform your services for Upwork is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances. Please note that a criminal background check may be required once a conditional job offer is made. Qualified applicants with arrest or conviction records will be considered in accordance with applicable law, including the California Fair Chance Act and local Fair Chance ordinances. The Company is committed to conducting an individualized assessment and giving all individuals a fair opportunity to provide relevant information or context before making any final employment decision. To learn more about how Upwork processes and protects your personal information as part of the application process, please review our Global Job Applicant Privacy Notice

Connection has a fantastic opportunity through our Technical Staffing division for an IT Migration Technician. This is a short-term contract position with benefits. The IT Migration Technician will support enterprise Microsoft Office migration. This role will focus on coordinating with end users, connecting to workstations remotely, removing legacy Office installations, and installing Microsoft Enterprise Apps. Strong communication skills and prior migration experience are key to success in this role. Responsibilities Coordinate and schedule migration appointments directly with end users. Remotely connect to user workstations to perform Office suite upgrades. Uninstall legacy Microsoft Office versions and install Microsoft Enterprise Apps. Install Visio where applicable based on user licensing. Coordinate workstation upgrades with mailbox migration schedules (mailbox migrations handled by client). Troubleshoot basic installation and compatibility issues during the migration process. Document completed migrations and report status to the client team. Maintain clear, professional communication with users throughout the process. Qualifications Experience with Microsoft Office migrations or similar desktop application upgrades. Strong knowledge of Microsoft Office, Microsoft 365, and Enterprise Apps installations. Ability to remotely access and support Windows workstations. Excellent communication and customer service skills. Ability to work independently, manage time efficiently, and handle a high volume of migrations. Preferred Qualifications Prior experience with large-scale enterprise migrations. Familiarity with coordinating software upgrades alongside mailbox or tenant migrations. Experience installing Visio and managing Microsoft licensing scenarios.

$2,500 Hiring Bonus! *Candidates must already physically reside in Alaska GCI's Network Support Technician I will provide initial exceptional network technical support to customers experiencing technical events via calls, email, and chat. Handle inquires, troubleshoot technical related issues, and process service requests. Proactively monitor and respond to network alerts, working as the customer's advocate. Coordinate maintenance and installation activities that may impact services; detect, act upon, and track all problems. Provide answers to questions, resolve routine inquiries, and triage/escalate complex issues to a higher tier of support. Customers include external and internal customers, vendors, and 3rd party call centers. ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS: Provide technical support and customer education, via inbound calls, chat, in writing, instant messaging, or e-mail in an efficient and professional timely manner. Follow established procedures, implement escalation process and event management by working directly with the GCI Account team, customers, and higher Network tier support as required. COMPETENCIES: ACCOUNTABILITY- Takes ownership for actions, decisions, and results; openly accepts feedback and demonstrates a willingness to improve. BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust, confidence, and respect; adheres to GCI's Code of Conduct for Employees - the Basic Principles. COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances. Ability to interact with a wide variety of business, operations, and technical staff. COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally. Demonstrated good verbal and written communication skills. Ability to explain technical activities to customers. COMPLIANCE - Follows internal controls; protects confidential information; abides by GCI's Code of Business Conduct & Ethics. CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction. Demonstrated strong customer service skills with attention to detail, active listening, and problem-solving skills. RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings, training, and other work obligations. RESULTS - Uses a combination of job knowledge, initiative, sound decision making, innovation, adaptability, and problem solving. Demonstrated administrative and organizational skills. Ability to accurately document procedures and technical processes. Ability to handle multiple events simultaneously in a fast-paced and ever-changing work environment. General understanding of Information Technology. SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures. Proficient computer skills and MS Office knowledge (e.g., Outlook, Teams, Word, Excel) to complete job duties effectively, such as using the company intranet and to accurately retrieve and input information into database or equivalent. Knowledge and operating skills in mainstream operating systems. Additional Job Requirements: This is an entry level position within the Network Support team. Works under close supervision performing general tasks as directed, completing routine routing assignments on time. Provides first level customer support; assisting with the resolution of technical and service trouble reporting issues. Functions as the customer advocate ensuring technical problems and issues are resolved or escalated in a timely manner. Communicates all maintenance and installation activities that may impact services provided to customers to detect, act on and track all problems. Essential Duties: Tier I Support: First point of contact via email, phone calls, monitoring, etc. Identify and filter incidents, service requests, dispatches, and provide basic support and troubleshooting, i.e., password resets, break / fix instructions, ticket routing, and escalation to Tier II and Tier III support. Ensure all required information per processes and procedures for Tier II and Tier III issues where solutions have been documented. Basic customer support including requests for voice services support, knowledge base lookup, and directing customers to self-service web-based solutions. Minimum Qualifications: Required: * A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis High School diploma or equivalent. Minimum of six (6) months experience in a customer service or call center environment. * Preferred: Associate degree in telecommunications, computer science, electronics or relevant field. Microsoft, ITIL, CompTIA, Cisco certifications. Telecommunications experience. Other telecom industry or job specific certifications. DRIVING REQUIREMENTS: This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed. PHYSICAL REQUIREMENTS and WORKING CONDITIONS: Work is primarily sedentary, requiring daily routine computer usage. Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment. Ability to accurately communicate information and ideas to others effectively. Physical agility and effort sufficient to perform job duties safely and effectively. Ability to make valid judgments and decisions. Available to work additional time on weekends, holidays, before or after normal work hours when necessary. Must work well in a team environment and be able to work with a diverse group of people and customers. Virtual workers must comply with remote work policies and agreements. Additional background checks, security checks, and/or participation in a DOT or non-DOT drug and alcohol testing program may be required to satisfy the conditions of a contract or proposed contract with a business partner or client. The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law. DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.