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Senior service desk technician vs hardware technician

The differences between senior service desk technicians and hardware technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior service desk technician and a hardware technician. Additionally, a senior service desk technician has an average salary of $49,263, which is higher than the $47,851 average annual salary of a hardware technician.

The top three skills for a senior service desk technician include service desk, technical support and escalate. The most important skills for a hardware technician are customer service, technical support, and network printers.

Senior service desk technician vs hardware technician overview

Senior Service Desk TechnicianHardware Technician
Yearly salary$49,263$47,851
Hourly rate$23.68$23.01
Growth rate10%10%
Number of jobs124,54685,174
Job satisfaction--
Most common degreeBachelor's Degree, 51%Bachelor's Degree, 40%
Average age4242
Years of experience22

Senior service desk technician vs hardware technician salary

Senior service desk technicians and hardware technicians have different pay scales, as shown below.

Senior Service Desk TechnicianHardware Technician
Average salary$49,263$47,851
Salary rangeBetween $36,000 And $66,000Between $32,000 And $71,000
Highest paying City-San Francisco, CA
Highest paying state-Delaware
Best paying company-Apple
Best paying industry-Technology

Differences between senior service desk technician and hardware technician education

There are a few differences between a senior service desk technician and a hardware technician in terms of educational background:

Senior Service Desk TechnicianHardware Technician
Most common degreeBachelor's Degree, 51%Bachelor's Degree, 40%
Most common majorBusinessComputer Science
Most common collegeUniversity of PennsylvaniaUniversity of Pennsylvania

Senior service desk technician vs hardware technician demographics

Here are the differences between senior service desk technicians' and hardware technicians' demographics:

Senior Service Desk TechnicianHardware Technician
Average age4242
Gender ratioMale, 85.4% Female, 14.6%Male, 90.0% Female, 10.0%
Race ratioBlack or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 12.1% White, 55.0% American Indian and Alaska Native, 0.4%Black or African American, 11.3% Unknown, 5.3% Hispanic or Latino, 15.6% Asian, 12.0% White, 55.3% American Indian and Alaska Native, 0.4%
LGBT Percentage11%11%

Differences between senior service desk technician and hardware technician duties and responsibilities

Senior service desk technician example responsibilities.

  • Best-Inform administrator managing application from UNIX server.
  • Deploy software via SCCM, under supervision.
  • Administer users in the VPN system by addingemoving remote access.
  • Update group policy for end users utilizing SCCM for remote access.
  • Deploy new workstations and printers, installing OS, application, drivers.
  • Provide for solutions to computer, network, or VoIP relate problems.
  • Show more

Hardware technician example responsibilities.

  • Manage resource allocation and work scheduling for UNIX restatement administrators across all the shifts.
  • Manage all customer network equipment including routers, switches, WLC's, AP's, and firewalls.
  • Manage trouble ticket queues in order to keep tickets within SLA's and to expedite high level issues.
  • Work to troubleshoot OS and hardware issue on many computers and peripherals.
  • Test and troubleshoot: reset bios and perform power-on-self-test on servers and PCs, perform power on tests on various electronics.
  • Update LAN spreadsheets with appropriate computer information.
  • Show more

Senior service desk technician vs hardware technician skills

Common senior service desk technician skills
  • Service Desk, 16%
  • Technical Support, 8%
  • Escalate, 7%
  • Service Requests, 6%
  • SCCM, 5%
  • ITIL, 4%
Common hardware technician skills
  • Customer Service, 6%
  • Technical Support, 5%
  • Network Printers, 5%
  • Desktop Support, 5%
  • Test Equipment, 4%
  • Switches, 4%

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