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The differences between senior service desk technicians and senior service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior service desk technician and a senior service specialist. Additionally, a senior service specialist has an average salary of $79,566, which is higher than the $49,263 average annual salary of a senior service desk technician.
The top three skills for a senior service desk technician include service desk, technical support and escalate. The most important skills for a senior service specialist are customer service, work ethic, and emerging technologies.
| Senior Service Desk Technician | Senior Service Specialist | |
| Yearly salary | $49,263 | $79,566 |
| Hourly rate | $23.68 | $38.25 |
| Growth rate | 10% | 10% |
| Number of jobs | 124,546 | 78,239 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 49% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
Senior service desk technicians and senior service specialists have different pay scales, as shown below.
| Senior Service Desk Technician | Senior Service Specialist | |
| Average salary | $49,263 | $79,566 |
| Salary range | Between $36,000 And $66,000 | Between $52,000 And $120,000 |
| Highest paying City | - | New York, NY |
| Highest paying state | - | New York |
| Best paying company | - | Citi |
| Best paying industry | - | Technology |
There are a few differences between a senior service desk technician and a senior service specialist in terms of educational background:
| Senior Service Desk Technician | Senior Service Specialist | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 49% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | University of Pennsylvania |
Here are the differences between senior service desk technicians' and senior service specialists' demographics:
| Senior Service Desk Technician | Senior Service Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 85.4% Female, 14.6% | Male, 32.6% Female, 67.4% |
| Race ratio | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 12.1% White, 55.0% American Indian and Alaska Native, 0.4% | Black or African American, 10.4% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.6% White, 56.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |