Senior service desk technician vs service desk analyst

The differences between senior service desk technicians and service desk analysts can be seen in a few details. Each job has different responsibilities and duties. Additionally, a senior service desk technician has an average salary of $49,263, which is higher than the $45,397 average annual salary of a service desk analyst.

The top three skills for a senior service desk technician include service desk, technical support and escalate. The most important skills for a service desk analyst are service desk, customer service, and troubleshoot.

Senior service desk technician vs service desk analyst overview

	Senior Service Desk Technician	Service Desk Analyst
Yearly salary	$49,263	$45,397
Hourly rate	$23.68	$21.83
Growth rate	10%	-
Number of jobs	124,546	55,828
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 50%
Average age	42	37
Years of experience	2	-

Senior service desk technician vs service desk analyst salary

Senior service desk technicians and service desk analysts have different pay scales, as shown below.

	Senior Service Desk Technician	Service Desk Analyst
Average salary	$49,263	$45,397
Salary range	Between $36,000 And $66,000	Between $30,000 And $67,000
Highest paying City	-	New York, NY
Highest paying state	-	New York
Best paying company	-	The Citadel
Best paying industry	-	Technology

Differences between senior service desk technician and service desk analyst education

There are a few differences between a senior service desk technician and a service desk analyst in terms of educational background:

	Senior Service Desk Technician	Service Desk Analyst
Most common degree	Bachelor's Degree, 51%	Bachelor's Degree, 50%
Most common major	Business	Information Technology
Most common college	University of Pennsylvania	-

Senior service desk technician vs service desk analyst demographics

Here are the differences between senior service desk technicians' and service desk analysts' demographics:

	Senior Service Desk Technician	Service Desk Analyst
Average age	42	37
Gender ratio	Male, 85.4% Female, 14.6%	Male, 74.4% Female, 25.6%
Race ratio	Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 12.1% White, 55.0% American Indian and Alaska Native, 0.4%	Black or African American, 10.5% Unknown, 7.1% Hispanic or Latino, 17.8% Asian, 12.3% White, 50.7% American Indian and Alaska Native, 1.7%
LGBT Percentage	11%	13%

Differences between senior service desk technician and service desk analyst duties and responsibilities

Senior service desk technician example responsibilities.

Best-Inform administrator managing application from UNIX server.
Deploy software via SCCM, under supervision.
Administer users in the VPN system by addingemoving remote access.
Update group policy for end users utilizing SCCM for remote access.
Deploy new workstations and printers, installing OS, application, drivers.
Provide for solutions to computer, network, or VoIP relate problems.

Service desk analyst example responsibilities.

Used SharePoint to manage and enter in help desk ticket information for health information exchange and electronic health record vendor issues.
Design and manage company wide imaging infrastructure.
Best-Inform administrator managing application from UNIX server.
Manage OS re-imaging and data recovery for rent equipment.
Manage security, reliability, and configurations for data backup and recovery for client workstations.
Diagnose, investigate and report operational systems errors using Citrix and ITSM.

Senior service desk technician vs service desk analyst skills

Common senior service desk technician skills

Service Desk, 16%
Technical Support, 8%
Escalate, 7%
Service Requests, 6%
SCCM, 5%
ITIL, 4%

Common service desk analyst skills

Service Desk, 15%
Customer Service, 15%
Troubleshoot, 6%
Technical Support, 6%
Phone Calls, 3%
ITIL, 3%

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Senior Service Desk Technician
Senior Service Desk Technician vs Service Desk Analyst

Updated January 8, 2025

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