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The differences between senior service desk technicians and service technician leads can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a senior service desk technician, becoming a service technician lead takes usually requires 6-12 months. Additionally, a service technician lead has an average salary of $104,707, which is higher than the $49,263 average annual salary of a senior service desk technician.
The top three skills for a senior service desk technician include service desk, technical support and escalate. The most important skills for a service technician lead are customer service, java, and infrastructure.
| Senior Service Desk Technician | Service Technician Lead | |
| Yearly salary | $49,263 | $104,707 |
| Hourly rate | $23.68 | $50.34 |
| Growth rate | 10% | 8% |
| Number of jobs | 124,546 | 144,132 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 35% |
| Average age | 42 | 44 |
| Years of experience | 2 | 12 |
Senior service desk technicians and service technician leads have different pay scales, as shown below.
| Senior Service Desk Technician | Service Technician Lead | |
| Average salary | $49,263 | $104,707 |
| Salary range | Between $36,000 And $66,000 | Between $66,000 And $164,000 |
| Highest paying City | - | San Francisco, CA |
| Highest paying state | - | Alaska |
| Best paying company | - | Meta |
| Best paying industry | - | Technology |
There are a few differences between a senior service desk technician and a service technician lead in terms of educational background:
| Senior Service Desk Technician | Service Technician Lead | |
| Most common degree | Bachelor's Degree, 51% | Bachelor's Degree, 35% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | - |
Here are the differences between senior service desk technicians' and service technician leads' demographics:
| Senior Service Desk Technician | Service Technician Lead | |
| Average age | 42 | 44 |
| Gender ratio | Male, 85.4% Female, 14.6% | Male, 90.3% Female, 9.7% |
| Race ratio | Black or African American, 11.2% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 12.1% White, 55.0% American Indian and Alaska Native, 0.4% | Black or African American, 5.2% Unknown, 3.8% Hispanic or Latino, 15.6% Asian, 1.7% White, 72.9% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 11% | 1% |