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The differences between senior support analysts and support analysts can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior support analyst and a support analyst. Additionally, a senior support analyst has an average salary of $106,946, which is higher than the $75,989 average annual salary of a support analyst.
The top three skills for a senior support analyst include database, java and linux. The most important skills for a support analyst are customer service, troubleshoot, and technical support.
| Senior Support Analyst | Support Analyst | |
| Yearly salary | $106,946 | $75,989 |
| Hourly rate | $51.42 | $36.53 |
| Growth rate | 10% | 10% |
| Number of jobs | 108,193 | 107,039 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior support analyst works at an IT company to help users troubleshoot software and hardware related problems. As a senior analyst, they usually have some supervisory responsibilities, and they are in charge of helpdesk support or technical support team. The job responsibilities involve communicating with existing users and clients having problems using the company's software or hardware in the way for which it was intended. They assist the user in working or fixing the issue through a series of guided steps and help to design and modify these troubleshooting steps or guidelines as required.
The role of support analysts is to resolve problems with hardware, computer programs, and peripherals. They may focus on a particular aspect of the information technology (IT) department or give technical support to end-users. They mainly detect issues with IT equipment and software and devise solutions to resolve these issues. Also, they are responsible for answering queries from users, preparing service records, and handling escalations. Support analysts also support the company's IT operations and best practices by creating and distributing relevant IT documents.
Senior support analysts and support analysts have different pay scales, as shown below.
| Senior Support Analyst | Support Analyst | |
| Average salary | $106,946 | $75,989 |
| Salary range | Between $79,000 And $143,000 | Between $50,000 And $114,000 |
| Highest paying City | Redmond, WA | Jersey City, NJ |
| Highest paying state | Washington | New Jersey |
| Best paying company | Mayo Clinic | The Citadel |
| Best paying industry | Finance | Finance |
There are a few differences between a senior support analyst and a support analyst in terms of educational background:
| Senior Support Analyst | Support Analyst | |
| Most common degree | Bachelor's Degree, 62% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior support analysts' and support analysts' demographics:
| Senior Support Analyst | Support Analyst | |
| Average age | 42 | 42 |
| Gender ratio | Male, 69.8% Female, 30.2% | Male, 63.1% Female, 36.9% |
| Race ratio | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 15.8% Asian, 12.4% White, 54.3% American Indian and Alaska Native, 0.4% | Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |