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Senior system support analyst vs support analyst

The differences between senior system support analysts and support analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 4-6 years to become a senior system support analyst, becoming a support analyst takes usually requires 1-2 years. Additionally, a senior system support analyst has an average salary of $85,220, which is higher than the $75,989 average annual salary of a support analyst.

The top three skills for a senior system support analyst include application support, desktop and sql server. The most important skills for a support analyst are customer service, troubleshoot, and technical support.

Senior system support analyst vs support analyst overview

Senior System Support AnalystSupport Analyst
Yearly salary$85,220$75,989
Hourly rate$40.97$36.53
Growth rate9%10%
Number of jobs126,014107,039
Job satisfaction--
Most common degreeBachelor's Degree, 64%Bachelor's Degree, 62%
Average age4342
Years of experience62

Senior system support analyst vs support analyst salary

Senior system support analysts and support analysts have different pay scales, as shown below.

Senior System Support AnalystSupport Analyst
Average salary$85,220$75,989
Salary rangeBetween $68,000 And $105,000Between $50,000 And $114,000
Highest paying CityFolsom, CAJersey City, NJ
Highest paying stateCaliforniaNew Jersey
Best paying companyNational Grid plcThe Citadel
Best paying industryFinanceFinance

Differences between senior system support analyst and support analyst education

There are a few differences between a senior system support analyst and a support analyst in terms of educational background:

Senior System Support AnalystSupport Analyst
Most common degreeBachelor's Degree, 64%Bachelor's Degree, 62%
Most common majorBusinessBusiness
Most common collegeStanford UniversityStanford University

Senior system support analyst vs support analyst demographics

Here are the differences between senior system support analysts' and support analysts' demographics:

Senior System Support AnalystSupport Analyst
Average age4342
Gender ratioMale, 76.1% Female, 23.9%Male, 63.1% Female, 36.9%
Race ratioBlack or African American, 10.6% Unknown, 5.0% Hispanic or Latino, 11.3% Asian, 14.4% White, 58.4% American Indian and Alaska Native, 0.2%Black or African American, 12.2% Unknown, 5.3% Hispanic or Latino, 14.9% Asian, 12.9% White, 54.3% American Indian and Alaska Native, 0.4%
LGBT Percentage8%11%

Differences between senior system support analyst and support analyst duties and responsibilities

Senior system support analyst example responsibilities.

  • Train team to manage Linux systems thru new GUI interface.
  • Develop and alter UNIX scripts to streamline and promote efficiency, automate system processes, and increase system availability.
  • Manage data mapping from legacy CRM systems, including creating data mapping documentation in preparation for migration to Salesforce.com.
  • Provide backup and restore solution for VMware servers.
  • Upgrade credit card processing software to meet VPN requirements.
  • Utilize experienced in IPX/SPX, TCP/IP, and NETBUI configurations.
  • Show more

Support analyst example responsibilities.

  • Manage support activities in the CRM.
  • Assist customers with configuring routers, high speed DSL modems, and cable broadband modems to achieve VoIP registrations and connectivity.
  • Manage customer expectations through use of negotiation, persuasion, diplomacy and clear communication.
  • Develop client case reports and dashboards within Salesforce CRM.
  • Create web pages (HTML and PDF) for intranet.
  • Perform hardware installations for LAN connection.
  • Show more

Senior system support analyst vs support analyst skills

Common senior system support analyst skills
  • Application Support, 7%
  • Desktop, 6%
  • SQL Server, 5%
  • Technical Support, 5%
  • Java, 4%
  • Unix, 4%
Common support analyst skills
  • Customer Service, 16%
  • Troubleshoot, 7%
  • Technical Support, 5%
  • Application Support, 5%
  • Patients, 4%
  • Issue Resolution, 4%

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