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The differences between senior technical support managers and information technology support managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a senior technical support manager, becoming an information technology support manager takes usually requires 6-8 years. Additionally, a senior technical support manager has an average salary of $118,530, which is higher than the $104,424 average annual salary of an information technology support manager.
The top three skills for a senior technical support manager include customer satisfaction, salesforce and continuous improvement. The most important skills for an information technology support manager are customer service, ITIL, and project management.
| Senior Technical Support Manager | Information Technology Support Manager | |
| Yearly salary | $118,530 | $104,424 |
| Hourly rate | $56.99 | $50.20 |
| Growth rate | 10% | 16% |
| Number of jobs | 144,849 | 162,131 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 61% |
| Average age | 42 | 47 |
| Years of experience | 2 | 8 |
A senior technical support manager provides support for computer systems. They are committed to solving a wide range of technical problems, vendor relationship management, technology planning, and budgeting. They also assess technical skills and staff. They also collaborate with the software team.
Information technology support manager primarily supervises information technology support staff, oversees system and software maintenance, and repairs. They assist with computer equipment installation and purchasing and maintaining a secure network and connectivity for users. It is part of their role to coordinate training and development for new technology users. Another vital role is they monitor online security for users and networks and takes appropriate steps to address possible security breaches if necessary. Moreover, they also develop contingency plans to address any equipment, power, or possible security failure to ensure the protection of technology and data.
Senior technical support managers and information technology support managers have different pay scales, as shown below.
| Senior Technical Support Manager | Information Technology Support Manager | |
| Average salary | $118,530 | $104,424 |
| Salary range | Between $92,000 And $151,000 | Between $76,000 And $142,000 |
| Highest paying City | San Francisco, CA | Seattle, WA |
| Highest paying state | California | Washington |
| Best paying company | Snowflake Computing | Clinica Sierra Vista |
| Best paying industry | Technology | Finance |
There are a few differences between a senior technical support manager and an information technology support manager in terms of educational background:
| Senior Technical Support Manager | Information Technology Support Manager | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior technical support managers' and information technology support managers' demographics:
| Senior Technical Support Manager | Information Technology Support Manager | |
| Average age | 42 | 47 |
| Gender ratio | Male, 79.6% Female, 20.4% | Male, 82.2% Female, 17.8% |
| Race ratio | Black or African American, 10.2% Unknown, 5.4% Hispanic or Latino, 16.7% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% | Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.3% Asian, 12.6% White, 64.9% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |