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The differences between senior technical support managers and information technology technical services managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a senior technical support manager, becoming an information technology technical services manager takes usually requires 6-8 years. Additionally, a senior technical support manager has an average salary of $118,530, which is higher than the $114,021 average annual salary of an information technology technical services manager.
The top three skills for a senior technical support manager include customer satisfaction, salesforce and continuous improvement. The most important skills for an information technology technical services manager are project management, ITIL, and service management.
| Senior Technical Support Manager | Information Technology Technical Services Manager | |
| Yearly salary | $118,530 | $114,021 |
| Hourly rate | $56.99 | $54.82 |
| Growth rate | 10% | 16% |
| Number of jobs | 144,849 | 209,334 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 64% |
| Average age | 42 | 47 |
| Years of experience | 2 | 8 |
A senior technical support manager provides support for computer systems. They are committed to solving a wide range of technical problems, vendor relationship management, technology planning, and budgeting. They also assess technical skills and staff. They also collaborate with the software team.
An information technology/technical services manager is responsible for supervising the operations of the information technology team, assisting the technical staff in providing efficient performance by improving technology systems and network infrastructure to support business functions. This job requires extensive knowledge of the technology industry, as well as an excellent command of programming and system processes to ensure smooth navigation and consistent transitions. An information technology/technical services manager also handles the development of new network systems according to business requirements and client specifications.
Senior technical support managers and information technology technical services managers have different pay scales, as shown below.
| Senior Technical Support Manager | Information Technology Technical Services Manager | |
| Average salary | $118,530 | $114,021 |
| Salary range | Between $92,000 And $151,000 | Between $86,000 And $150,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | California | California |
| Best paying company | Snowflake Computing | Mayo Clinic |
| Best paying industry | Technology | Finance |
There are a few differences between a senior technical support manager and an information technology technical services manager in terms of educational background:
| Senior Technical Support Manager | Information Technology Technical Services Manager | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 64% |
| Most common major | Business | Business |
| Most common college | Stanford University | Carnegie Mellon University |
Here are the differences between senior technical support managers' and information technology technical services managers' demographics:
| Senior Technical Support Manager | Information Technology Technical Services Manager | |
| Average age | 42 | 47 |
| Gender ratio | Male, 79.6% Female, 20.4% | Male, 81.6% Female, 18.4% |
| Race ratio | Black or African American, 10.2% Unknown, 5.4% Hispanic or Latino, 16.7% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% | Black or African American, 6.8% Unknown, 5.2% Hispanic or Latino, 10.1% Asian, 12.6% White, 65.1% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 11% |