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The differences between senior technical support managers and level senior technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior technical support manager and a level senior technician. Additionally, a senior technical support manager has an average salary of $118,530, which is higher than the $75,232 average annual salary of a level senior technician.
The top three skills for a senior technical support manager include customer satisfaction, salesforce and continuous improvement. The most important skills for a level senior technician are customer service, technical support, and desktop support.
| Senior Technical Support Manager | Level Senior Technician | |
| Yearly salary | $118,530 | $75,232 |
| Hourly rate | $56.99 | $36.17 |
| Growth rate | 10% | 10% |
| Number of jobs | 144,849 | 75,279 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 56% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior technical support manager provides support for computer systems. They are committed to solving a wide range of technical problems, vendor relationship management, technology planning, and budgeting. They also assess technical skills and staff. They also collaborate with the software team.
A senior-level technician is responsible for handling more complex maintenance resolution, ensuring that the facilities and machinery perform efficiently and accurately to support business functions and avoid operational delays. Senior-level technicians conduct installations and upgrades to mechanical systems for optimization, complying with the internal guidelines and safety regulations. They also monitor the adequacy of inventories and negotiate with suppliers with low-cost but high-quality materials. A senior-level technician writes progress reports, including the resolution of technical issues for reference, identifying the source of failures, and recommending strategies to prevent its reoccurrence.
Senior technical support managers and level senior technicians have different pay scales, as shown below.
| Senior Technical Support Manager | Level Senior Technician | |
| Average salary | $118,530 | $75,232 |
| Salary range | Between $92,000 And $151,000 | Between $51,000 And $110,000 |
| Highest paying City | San Francisco, CA | Mountain View, CA |
| Highest paying state | California | California |
| Best paying company | Snowflake Computing | Citi |
| Best paying industry | Technology | Finance |
There are a few differences between a senior technical support manager and a level senior technician in terms of educational background:
| Senior Technical Support Manager | Level Senior Technician | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 56% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior technical support managers' and level senior technicians' demographics:
| Senior Technical Support Manager | Level Senior Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 79.6% Female, 20.4% | Male, 81.1% Female, 18.9% |
| Race ratio | Black or African American, 10.2% Unknown, 5.4% Hispanic or Latino, 16.7% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% | Black or African American, 11.6% Unknown, 5.4% Hispanic or Latino, 15.9% Asian, 11.6% White, 55.2% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |