Explore jobs
Find specific jobs
Explore careers
Explore professions
Best companies
Explore companies
The differences between senior technical support managers and senior support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior technical support manager and a senior support specialist. Additionally, a senior technical support manager has an average salary of $118,530, which is higher than the $106,515 average annual salary of a senior support specialist.
The top three skills for a senior technical support manager include customer satisfaction, salesforce and continuous improvement. The most important skills for a senior support specialist are customer service, technical support, and troubleshoot.
| Senior Technical Support Manager | Senior Support Specialist | |
| Yearly salary | $118,530 | $106,515 |
| Hourly rate | $56.99 | $51.21 |
| Growth rate | 10% | 10% |
| Number of jobs | 144,849 | 103,203 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 55% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior technical support manager provides support for computer systems. They are committed to solving a wide range of technical problems, vendor relationship management, technology planning, and budgeting. They also assess technical skills and staff. They also collaborate with the software team.
A senior support specialist is in charge of providing technical support to clients, ensuring efficiency and client satisfaction. They typically communicate with clients through calls or correspondence where they address issues and concerns, resolving them promptly and efficiently. They may also assist clients in troubleshooting, provide step by step instructions, or recommend solutions. Furthermore, as a senior support specialist, it is essential to lead and serve as a role model for other support specialists while enforcing the company's policies and regulations.
Senior technical support managers and senior support specialists have different pay scales, as shown below.
| Senior Technical Support Manager | Senior Support Specialist | |
| Average salary | $118,530 | $106,515 |
| Salary range | Between $92,000 And $151,000 | Between $71,000 And $159,000 |
| Highest paying City | San Francisco, CA | Piscataway, NJ |
| Highest paying state | California | New Jersey |
| Best paying company | Snowflake Computing | Eclaro |
| Best paying industry | Technology | Manufacturing |
There are a few differences between a senior technical support manager and a senior support specialist in terms of educational background:
| Senior Technical Support Manager | Senior Support Specialist | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 55% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior technical support managers' and senior support specialists' demographics:
| Senior Technical Support Manager | Senior Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 79.6% Female, 20.4% | Male, 61.2% Female, 38.8% |
| Race ratio | Black or African American, 10.2% Unknown, 5.4% Hispanic or Latino, 16.7% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% | Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 16.0% Asian, 10.8% White, 55.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |