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The differences between senior technical support managers and senior technical analysts can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a senior technical support manager, becoming a senior technical analyst takes usually requires 4-6 years. Additionally, a senior technical support manager has an average salary of $118,530, which is higher than the $100,220 average annual salary of a senior technical analyst.
The top three skills for a senior technical support manager include customer satisfaction, salesforce and continuous improvement. The most important skills for a senior technical analyst are infrastructure, customer service, and project management.
| Senior Technical Support Manager | Senior Technical Analyst | |
| Yearly salary | $118,530 | $100,220 |
| Hourly rate | $56.99 | $48.18 |
| Growth rate | 10% | 9% |
| Number of jobs | 144,849 | 152,373 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 66% |
| Average age | 42 | 43 |
| Years of experience | 2 | 6 |
A senior technical support manager provides support for computer systems. They are committed to solving a wide range of technical problems, vendor relationship management, technology planning, and budgeting. They also assess technical skills and staff. They also collaborate with the software team.
A senior technical analyst specializes in performing research and analysis to optimize technical support procedures in a company. Their responsibilities revolve around coordinating with different departments to gather necessary data, analyzing feedback from clients and employees, assessing existing processes to determine areas needing enhancements, and devising strategies to improve operations. They are also in charge of providing technical support to internal and external parties, installing and repairing systems, and addressing inquiries or concerns, resolving them promptly and efficiently.
Senior technical support managers and senior technical analysts have different pay scales, as shown below.
| Senior Technical Support Manager | Senior Technical Analyst | |
| Average salary | $118,530 | $100,220 |
| Salary range | Between $92,000 And $151,000 | Between $76,000 And $130,000 |
| Highest paying City | San Francisco, CA | Mountain View, CA |
| Highest paying state | California | California |
| Best paying company | Snowflake Computing | Morgan Lewis |
| Best paying industry | Technology | Finance |
There are a few differences between a senior technical support manager and a senior technical analyst in terms of educational background:
| Senior Technical Support Manager | Senior Technical Analyst | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 66% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior technical support managers' and senior technical analysts' demographics:
| Senior Technical Support Manager | Senior Technical Analyst | |
| Average age | 42 | 43 |
| Gender ratio | Male, 79.6% Female, 20.4% | Male, 76.1% Female, 23.9% |
| Race ratio | Black or African American, 10.2% Unknown, 5.4% Hispanic or Latino, 16.7% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% | Black or African American, 10.4% Unknown, 5.0% Hispanic or Latino, 11.2% Asian, 14.5% White, 58.7% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 8% |