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The differences between senior technical support managers and technical account managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior technical support manager and a technical account manager. Additionally, a senior technical support manager has an average salary of $118,530, which is higher than the $100,010 average annual salary of a technical account manager.
The top three skills for a senior technical support manager include customer satisfaction, salesforce and continuous improvement. The most important skills for a technical account manager are cloud, database, and project management.
| Senior Technical Support Manager | Technical Account Manager | |
| Yearly salary | $118,530 | $100,010 |
| Hourly rate | $56.99 | $48.08 |
| Growth rate | 10% | 8% |
| Number of jobs | 144,849 | 154,495 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 73% |
| Average age | 42 | 40 |
| Years of experience | 2 | 2 |
A senior technical support manager provides support for computer systems. They are committed to solving a wide range of technical problems, vendor relationship management, technology planning, and budgeting. They also assess technical skills and staff. They also collaborate with the software team.
A technical account manager is primarily responsible for providing technical support to clients through calls and correspondence, securing sales and ensuring customer satisfaction. Aside from assisting clients, a technical account manager may conduct an assessment to determine the needs of a client, perform follow up calls, offer upgrades and add-ons, answer inquiries, troubleshoot, and even provide extensive and detailed instructions to customers on using their products or services. Furthermore, a technical account manager must monitor the delivery of services and report progress to managers or supervisors.
Senior technical support managers and technical account managers have different pay scales, as shown below.
| Senior Technical Support Manager | Technical Account Manager | |
| Average salary | $118,530 | $100,010 |
| Salary range | Between $92,000 And $151,000 | Between $73,000 And $135,000 |
| Highest paying City | San Francisco, CA | Redwood City, CA |
| Highest paying state | California | California |
| Best paying company | Snowflake Computing | Pure Storage |
| Best paying industry | Technology | Manufacturing |
There are a few differences between a senior technical support manager and a technical account manager in terms of educational background:
| Senior Technical Support Manager | Technical Account Manager | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 73% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior technical support managers' and technical account managers' demographics:
| Senior Technical Support Manager | Technical Account Manager | |
| Average age | 42 | 40 |
| Gender ratio | Male, 79.6% Female, 20.4% | Male, 75.0% Female, 25.0% |
| Race ratio | Black or African American, 10.2% Unknown, 5.4% Hispanic or Latino, 16.7% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% | Black or African American, 7.8% Unknown, 5.6% Hispanic or Latino, 14.4% Asian, 6.3% White, 65.8% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 14% |