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The differences between senior technical support managers and technical managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior technical support manager and a technical manager. Additionally, a senior technical support manager has an average salary of $118,530, which is higher than the $116,619 average annual salary of a technical manager.
The top three skills for a senior technical support manager include customer satisfaction, salesforce and continuous improvement. The most important skills for a technical manager are project management, infrastructure, and architecture.
| Senior Technical Support Manager | Technical Manager | |
| Yearly salary | $118,530 | $116,619 |
| Hourly rate | $56.99 | $56.07 |
| Growth rate | 10% | 8% |
| Number of jobs | 144,849 | 116,732 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 61% |
| Average age | 42 | 40 |
| Years of experience | 2 | 2 |
A senior technical support manager provides support for computer systems. They are committed to solving a wide range of technical problems, vendor relationship management, technology planning, and budgeting. They also assess technical skills and staff. They also collaborate with the software team.
A technical manager is responsible for maintaining the company's information systems database and analyzing technology system matters to ensure its efficiency and accuracy in supporting business operations. Technical managers perform network checks regularly to assess any possible malfunctions that might compromise the company's cybersecurity. They carefully analyze business and clients' specifications on working with systems integration, responding to end-users' concerns and inquiries. A technical manager must have excellent knowledge of the information technology systems industry, as well as a strong command on network codes to conduct adjustments and manage network infrastructure.
Senior technical support managers and technical managers have different pay scales, as shown below.
| Senior Technical Support Manager | Technical Manager | |
| Average salary | $118,530 | $116,619 |
| Salary range | Between $92,000 And $151,000 | Between $84,000 And $161,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | California | California |
| Best paying company | Snowflake Computing | A.T. Kearney |
| Best paying industry | Technology | Manufacturing |
There are a few differences between a senior technical support manager and a technical manager in terms of educational background:
| Senior Technical Support Manager | Technical Manager | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | Stanford University | Carnegie Mellon University |
Here are the differences between senior technical support managers' and technical managers' demographics:
| Senior Technical Support Manager | Technical Manager | |
| Average age | 42 | 40 |
| Gender ratio | Male, 79.6% Female, 20.4% | Male, 83.7% Female, 16.3% |
| Race ratio | Black or African American, 10.2% Unknown, 5.4% Hispanic or Latino, 16.7% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% | Black or African American, 8.0% Unknown, 5.6% Hispanic or Latino, 14.6% Asian, 6.4% White, 65.2% American Indian and Alaska Native, 0.2% |
| LGBT Percentage | 11% | 14% |