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Senior technical support manager vs technical project manager

The differences between senior technical support managers and technical project managers can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a senior technical support manager, becoming a technical project manager takes usually requires 4-6 years. Additionally, a senior technical support manager has an average salary of $118,530, which is higher than the $108,205 average annual salary of a technical project manager.

The top three skills for a senior technical support manager include customer satisfaction, salesforce and continuous improvement. The most important skills for a technical project manager are project management, technical project, and scrum.

Senior technical support manager vs technical project manager overview

Senior Technical Support ManagerTechnical Project Manager
Yearly salary$118,530$108,205
Hourly rate$56.99$52.02
Growth rate10%16%
Number of jobs144,849209,820
Job satisfaction-1
Most common degreeBachelor's Degree, 68%Bachelor's Degree, 66%
Average age4244
Years of experience26

What does a senior technical support manager do?

A senior technical support manager provides support for computer systems. They are committed to solving a wide range of technical problems, vendor relationship management, technology planning, and budgeting. They also assess technical skills and staff. They also collaborate with the software team.

What does a technical project manager do?

The role of technical project managers is to oversee the planning and management of projects within a company. They are considered as the lead subject matter expert in terms of technology concerns. They have varied duties that include ensuring the completion of projects within an established budget and time frame, hiring and training support members, and improving resource management and project planning. They also communicate with stakeholders and collaborate with other departments, all to attain a common goal.

Senior technical support manager vs technical project manager salary

Senior technical support managers and technical project managers have different pay scales, as shown below.

Senior Technical Support ManagerTechnical Project Manager
Average salary$118,530$108,205
Salary rangeBetween $92,000 And $151,000Between $81,000 And $142,000
Highest paying CitySan Francisco, CASan Francisco, CA
Highest paying stateCaliforniaCalifornia
Best paying companySnowflake ComputingSheppard Mullin Richter & Hampton
Best paying industryTechnologyFinance

Differences between senior technical support manager and technical project manager education

There are a few differences between a senior technical support manager and a technical project manager in terms of educational background:

Senior Technical Support ManagerTechnical Project Manager
Most common degreeBachelor's Degree, 68%Bachelor's Degree, 66%
Most common majorBusinessBusiness
Most common collegeStanford UniversityStanford University

Senior technical support manager vs technical project manager demographics

Here are the differences between senior technical support managers' and technical project managers' demographics:

Senior Technical Support ManagerTechnical Project Manager
Average age4244
Gender ratioMale, 79.6% Female, 20.4%Male, 73.2% Female, 26.8%
Race ratioBlack or African American, 10.2% Unknown, 5.4% Hispanic or Latino, 16.7% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4%Black or African American, 6.2% Unknown, 4.7% Hispanic or Latino, 8.8% Asian, 12.0% White, 67.7% American Indian and Alaska Native, 0.5%
LGBT Percentage11%11%

Differences between senior technical support manager and technical project manager duties and responsibilities

Senior technical support manager example responsibilities.

  • Project include integration testing, QA, and rollout; manage the security rapid response and desktop encryption projects for team.
  • Manage business-technology relationships - responsible for facilitating actionable requirements gathering, design & architecture, implementation, and build to operate.
  • Assist cloud customers with Citrix and connectivity issues.
  • Support customers in use of Citrix VDI to allow users to work remotely.
  • Aid QA and product development in beta testing and benchmark creation/testing of DS/PX software.
  • Create custom reports from SQL for analysis of customer specific issues regarding compliance or performance driven goals and planning.
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Technical project manager example responsibilities.

  • Develop and manage project plan with PeopleSoft support team.
  • Manage development through launch of first-ever Microsoft OS touchscreen and keyboard smartphone.
  • Lead the complete system re-write of the mission critical enterprise POS retail system.
  • Manage the daily operations and support of the legacy systems while PeopleSoft are implemented.
  • Help manage the project to install a new Cisco VOIP solution for the entire district.
  • Manage, analyze, and enhance pricing program operational control processes and develop SOX controls and documentation over this process.
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Senior technical support manager vs technical project manager skills

Common senior technical support manager skills
  • Customer Satisfaction, 9%
  • Salesforce, 5%
  • Continuous Improvement, 5%
  • Cloud, 4%
  • Infrastructure, 4%
  • Process Improvement, 4%
Common technical project manager skills
  • Project Management, 15%
  • Technical Project, 10%
  • Scrum, 7%
  • Infrastructure, 5%
  • Jira, 5%
  • Software Development, 4%

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