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The differences between senior technical support managers and technical support managers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior technical support manager and a technical support manager. Additionally, a senior technical support manager has an average salary of $118,530, which is higher than the $106,760 average annual salary of a technical support manager.
The top three skills for a senior technical support manager include customer satisfaction, salesforce and continuous improvement. The most important skills for a technical support manager are customer service, customer satisfaction, and project management.
| Senior Technical Support Manager | Technical Support Manager | |
| Yearly salary | $118,530 | $106,760 |
| Hourly rate | $56.99 | $51.33 |
| Growth rate | 10% | 10% |
| Number of jobs | 144,849 | 149,977 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 61% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior technical support manager provides support for computer systems. They are committed to solving a wide range of technical problems, vendor relationship management, technology planning, and budgeting. They also assess technical skills and staff. They also collaborate with the software team.
A Technical Support Manager is responsible for supervising the overall technical aspects of an organization to ensure efficient business solutions to support functions and operations. Technical support managers evaluate technical networks and systems, coordinating with the engineering team to identify techniques that would maximize the staff's productivity and enhance operational performance. They also review resolution reports and handle resource allocations to execute business plans according to company requirements and specifications. A Technical Support Manager must have excellent communication and technical skills, especially in identifying process gaps and upgrading system infrastructures.
Senior technical support managers and technical support managers have different pay scales, as shown below.
| Senior Technical Support Manager | Technical Support Manager | |
| Average salary | $118,530 | $106,760 |
| Salary range | Between $92,000 And $151,000 | Between $76,000 And $148,000 |
| Highest paying City | San Francisco, CA | Novato, CA |
| Highest paying state | California | California |
| Best paying company | Snowflake Computing | BitGo |
| Best paying industry | Technology | Technology |
There are a few differences between a senior technical support manager and a technical support manager in terms of educational background:
| Senior Technical Support Manager | Technical Support Manager | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior technical support managers' and technical support managers' demographics:
| Senior Technical Support Manager | Technical Support Manager | |
| Average age | 42 | 42 |
| Gender ratio | Male, 79.6% Female, 20.4% | Male, 81.4% Female, 18.6% |
| Race ratio | Black or African American, 10.2% Unknown, 5.4% Hispanic or Latino, 16.7% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% | Black or African American, 10.6% Unknown, 5.4% Hispanic or Latino, 16.8% Asian, 11.1% White, 55.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |