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The differences between senior technical support managers and technician support team leaders can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a senior technical support manager and a technician support team leader. Additionally, a senior technical support manager has an average salary of $118,530, which is higher than the $88,988 average annual salary of a technician support team leader.
The top three skills for a senior technical support manager include customer satisfaction, salesforce and continuous improvement. The most important skills for a technician support team leader are customer service, printers, and desktop support.
| Senior Technical Support Manager | Technician Support Team Leader | |
| Yearly salary | $118,530 | $88,988 |
| Hourly rate | $56.99 | $42.78 |
| Growth rate | 10% | 10% |
| Number of jobs | 144,849 | 142,576 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 56% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A senior technical support manager provides support for computer systems. They are committed to solving a wide range of technical problems, vendor relationship management, technology planning, and budgeting. They also assess technical skills and staff. They also collaborate with the software team.
The Technician Support Team Leader is tasked with leading and training the technical support team. As a team leader, you will be required to organize scheduled staff reviews and communicate new procedures and policies with them. Your key role is to ensure that all goals are met. For all that you'll do, you'll have to ensure that the staff under you are highly productive, and you'd have to come up with ways to increase their productivity.
Senior technical support managers and technician support team leaders have different pay scales, as shown below.
| Senior Technical Support Manager | Technician Support Team Leader | |
| Average salary | $118,530 | $88,988 |
| Salary range | Between $92,000 And $151,000 | Between $64,000 And $122,000 |
| Highest paying City | San Francisco, CA | San Mateo, CA |
| Highest paying state | California | New York |
| Best paying company | Snowflake Computing | Chevron |
| Best paying industry | Technology | Technology |
There are a few differences between a senior technical support manager and a technician support team leader in terms of educational background:
| Senior Technical Support Manager | Technician Support Team Leader | |
| Most common degree | Bachelor's Degree, 68% | Bachelor's Degree, 56% |
| Most common major | Business | Business |
| Most common college | Stanford University | Stanford University |
Here are the differences between senior technical support managers' and technician support team leaders' demographics:
| Senior Technical Support Manager | Technician Support Team Leader | |
| Average age | 42 | 42 |
| Gender ratio | Male, 79.6% Female, 20.4% | Male, 73.9% Female, 26.1% |
| Race ratio | Black or African American, 10.2% Unknown, 5.4% Hispanic or Latino, 16.7% Asian, 10.6% White, 56.7% American Indian and Alaska Native, 0.4% | Black or African American, 11.7% Unknown, 5.4% Hispanic or Latino, 16.1% Asian, 11.7% White, 54.7% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |