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The differences between service advisors and customer service technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service advisor and a customer service technician. Additionally, a service advisor has an average salary of $46,308, which is higher than the $36,757 average annual salary of a customer service technician.
The top three skills for a service advisor include customer service, product knowledge and basic math. The most important skills for a customer service technician are basic math, math, and pathogens.
| Service Advisor | Customer Service Technician | |
| Yearly salary | $46,308 | $36,757 |
| Hourly rate | $22.26 | $17.67 |
| Growth rate | -4% | -4% |
| Number of jobs | 222,424 | 282,953 |
| Job satisfaction | 4 | - |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 33% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Service Advisors specialize in customer service in a car dealership or automotive shop. Acting as a front-desk representative, it is the Service Advisor's responsibility to greet clients and offer assistance, provide necessary and accurate information to customers regarding the automotive issues and needed repairs, respond to inquiries, and introduce the clients to the available mechanics. Moreover, Service Advisors must inform clients regarding the costs and warranties, keep the clients updated with the status of the repairs, coordinate with suppliers, and as well as manage the schedule of the mechanics.
A customer service technician is professional personnel who answers calls and helps customers address technical problems and often travels to homes or businesses in order to repair or maintain products. He/She interacts with his/her customers through phone, face to face, by email, or live chat and provides information about the products that he/she maintains. A customer service technician requires to attain a high school diploma and may need talents such as communication and listening skills.
Service advisors and customer service technicians have different pay scales, as shown below.
| Service Advisor | Customer Service Technician | |
| Average salary | $46,308 | $36,757 |
| Salary range | Between $26,000 And $79,000 | Between $27,000 And $49,000 |
| Highest paying City | New York, NY | Newark, DE |
| Highest paying state | New Jersey | Massachusetts |
| Best paying company | BP America Inc | GAVS Technologies |
| Best paying industry | Finance | Manufacturing |
There are a few differences between a service advisor and a customer service technician in terms of educational background:
| Service Advisor | Customer Service Technician | |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service advisors' and customer service technicians' demographics:
| Service Advisor | Customer Service Technician | |
| Average age | 40 | 40 |
| Gender ratio | Male, 69.4% Female, 30.6% | Male, 58.4% Female, 41.6% |
| Race ratio | Black or African American, 10.8% Unknown, 5.3% Hispanic or Latino, 21.1% Asian, 6.1% White, 56.0% American Indian and Alaska Native, 0.7% | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 20.7% Asian, 6.7% White, 55.3% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |