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The differences between service advisors and customer service trainers can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service advisor and a customer service trainer. Additionally, a service advisor has an average salary of $46,308, which is higher than the $32,452 average annual salary of a customer service trainer.
The top three skills for a service advisor include customer service, product knowledge and basic math. The most important skills for a customer service trainer are customer care, strong customer service, and cleanliness.
| Service Advisor | Customer Service Trainer | |
| Yearly salary | $46,308 | $32,452 |
| Hourly rate | $22.26 | $15.60 |
| Growth rate | -4% | -4% |
| Number of jobs | 222,424 | 235,862 |
| Job satisfaction | 4 | - |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 43% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
Service Advisors specialize in customer service in a car dealership or automotive shop. Acting as a front-desk representative, it is the Service Advisor's responsibility to greet clients and offer assistance, provide necessary and accurate information to customers regarding the automotive issues and needed repairs, respond to inquiries, and introduce the clients to the available mechanics. Moreover, Service Advisors must inform clients regarding the costs and warranties, keep the clients updated with the status of the repairs, coordinate with suppliers, and as well as manage the schedule of the mechanics.
A customer service trainer is responsible for training new and experienced customer service staff, providing them with the best strategies and techniques to handle customers' inquiries and concerns. They also resolve customer complaints and ensure customer satisfaction, building good customer relationships, maintaining the company's reputation, and increasing revenues. Customer service trainers schedule training classes, provide engaging activities, and monitor trainees' progress through call testing and role-playing activities. A customer service trainer must have excellent knowledge of the customer service industry, as well as exceptional communication skills to teach trainees' effectively and efficiently.
Service advisors and customer service trainers have different pay scales, as shown below.
| Service Advisor | Customer Service Trainer | |
| Average salary | $46,308 | $32,452 |
| Salary range | Between $26,000 And $79,000 | Between $25,000 And $40,000 |
| Highest paying City | New York, NY | Tacoma, WA |
| Highest paying state | New Jersey | Alaska |
| Best paying company | BP America Inc | Salesforce |
| Best paying industry | Finance | Telecommunication |
There are a few differences between a service advisor and a customer service trainer in terms of educational background:
| Service Advisor | Customer Service Trainer | |
| Most common degree | Bachelor's Degree, 33% | Bachelor's Degree, 43% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service advisors' and customer service trainers' demographics:
| Service Advisor | Customer Service Trainer | |
| Average age | 40 | 40 |
| Gender ratio | Male, 69.4% Female, 30.6% | Male, 32.8% Female, 67.2% |
| Race ratio | Black or African American, 10.8% Unknown, 5.3% Hispanic or Latino, 21.1% Asian, 6.1% White, 56.0% American Indian and Alaska Native, 0.7% | Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 20.1% Asian, 6.8% White, 56.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |