Service advocate contact vs customer service representative

The differences between service advocate contacts and customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service advocate contact and a customer service representative. Additionally, a service advocate contact has an average salary of $35,005, which is higher than the $32,260 average annual salary of a customer service representative.

The top three skills for a service advocate contact include patients, patient appointments and telephone inquiries. The most important skills for a customer service representative are cleanliness, POS, and data entry.

Service advocate contact vs customer service representative overview

	Service Advocate Contact	Customer Service Representative
Yearly salary	$35,005	$32,260
Hourly rate	$16.83	$15.51
Growth rate	-4%	-4%
Number of jobs	62,952	209,515
Job satisfaction	-	4
Most common degree	Bachelor's Degree, 43%	High School Diploma, 33%
Average age	40	40
Years of experience	12	12

Service advocate contact vs customer service representative salary

Service advocate contacts and customer service representatives have different pay scales, as shown below.

	Service Advocate Contact	Customer Service Representative
Average salary	$35,005	$32,260
Salary range	Between $27,000 And $44,000	Between $25,000 And $41,000
Highest paying City	-	Des Moines, WA
Highest paying state	-	Washington
Best paying company	-	Oracle
Best paying industry	-	Insurance

Differences between service advocate contact and customer service representative education

There are a few differences between a service advocate contact and a customer service representative in terms of educational background:

	Service Advocate Contact	Customer Service Representative
Most common degree	Bachelor's Degree, 43%	High School Diploma, 33%
Most common major	Psychology	Business
Most common college	-	-

Service advocate contact vs customer service representative demographics

Here are the differences between service advocate contacts' and customer service representatives' demographics:

	Service Advocate Contact	Customer Service Representative
Average age	40	40
Gender ratio	Male, 19.5% Female, 80.5%	Male, 30.5% Female, 69.5%
Race ratio	Black or African American, 11.4% Unknown, 4.9% Hispanic or Latino, 17.5% Asian, 6.4% White, 59.2% American Indian and Alaska Native, 0.6%	Black or African American, 11.6% Unknown, 5.2% Hispanic or Latino, 21.2% Asian, 6.3% White, 55.0% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between service advocate contact and customer service representative duties and responsibilities

Service advocate contact example responsibilities.

Coach, evaluate and performance manage MSRs to ensure timely and accurate service to clients.
Communicate with internal and external physicians regarding patients.
Monitor all telephone activity from physicians and patients to assure customer satisfaction.
Comply with HIPPA guidelines, organizational policies and procedures, regulatory requirements and other establish criteria and guidelines.
Schedule and reschedule patient appointments for physicians and rehabilitation therapists.
Perform intricate HIV/AIDS legal policy research and writing functions including qualitative and quantitative analysis of target populations and stakeholders.

Customer service representative example responsibilities.

Manage and plan escalations; assure HIPPA guidelines are followed for confidentially and privacy.
Maintain cleanliness and safety and assist patients as necessary.
Operate POS system and maintain exceptional and consistent customer service.
Exercise proofreading and basic math skills to maintain quality control over documents process
Work in customer service department entering information into customer relationship management (CRM).
Develop highly empathetic client relationships and earn reputation for exceeding good customer service rep goals.

Service advocate contact vs customer service representative skills

Common service advocate contact skills

Patients, 16%
Patient Appointments, 15%
Telephone Inquiries, 15%
Inbound Calls, 10%
Health System, 9%
Customer Service, 8%

Common customer service representative skills

Cleanliness, 10%
POS, 7%
Data Entry, 6%
Sales Floor, 6%
Customer Service, 5%
Home Health, 5%

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Service Advocate Contact
Service Advocate Contact vs Customer Service Representative

Updated January 8, 2025

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