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The differences between service center technicians and field service technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service center technician and a field service technician. Additionally, a field service technician has an average salary of $54,339, which is higher than the $36,643 average annual salary of a service center technician.
The top three skills for a service center technician include strong customer service, customer service and troubleshoot. The most important skills for a field service technician are customer service, preventative maintenance, and customer satisfaction.
| Service Center Technician | Field Service Technician | |
| Yearly salary | $36,643 | $54,339 |
| Hourly rate | $17.62 | $26.12 |
| Growth rate | 8% | 8% |
| Number of jobs | 129,827 | 167,298 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 37% | Associate Degree, 40% |
| Average age | 44 | 44 |
| Years of experience | 12 | 12 |
A service center technician provides customer support on field visits. They manage installation, repair, and debugging on-site. They must listen to customers' concerns to identify problems. Typically, they work with a technician team.
Field service technicians are skilled professionals who manage the technical needs of their clients outside the company's physical office space. They are usually on the field to visit their clients and check up on clients' equipment. Field service technicians are dispatched to provide technical support. They oversee installations, repairs, or maintenance activities. They ensure that all the work needed is done well. They also conduct diagnostic activities and troubleshooting. Field service technicians also supervise any updating or changes needed to be done in their clients' offices. They are expected to have good analytical skills, communication skills, and highly technical skills.
Service center technicians and field service technicians have different pay scales, as shown below.
| Service Center Technician | Field Service Technician | |
| Average salary | $36,643 | $54,339 |
| Salary range | Between $27,000 And $49,000 | Between $35,000 And $82,000 |
| Highest paying City | Dartmouth, MA | San Francisco, CA |
| Highest paying state | Massachusetts | California |
| Best paying company | Ernst & Young | |
| Best paying industry | Technology | Finance |
There are a few differences between a service center technician and a field service technician in terms of educational background:
| Service Center Technician | Field Service Technician | |
| Most common degree | Bachelor's Degree, 37% | Associate Degree, 40% |
| Most common major | Business | Electrical Engineering |
| Most common college | - | - |
Here are the differences between service center technicians' and field service technicians' demographics:
| Service Center Technician | Field Service Technician | |
| Average age | 44 | 44 |
| Gender ratio | Male, 71.9% Female, 28.1% | Male, 92.3% Female, 7.7% |
| Race ratio | Black or African American, 5.2% Unknown, 3.8% Hispanic or Latino, 17.2% Asian, 1.7% White, 71.3% American Indian and Alaska Native, 0.7% | Black or African American, 4.8% Unknown, 3.8% Hispanic or Latino, 16.8% Asian, 1.7% White, 72.2% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 1% | 1% |