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The differences between service center technicians and information technology/support technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a service center technician, becoming an information technology/support technician takes usually requires 1-2 years. Additionally, an information technology/support technician has an average salary of $45,591, which is higher than the $36,643 average annual salary of a service center technician.
The top three skills for a service center technician include strong customer service, customer service and troubleshoot. The most important skills for an information technology/support technician are customer service, troubleshoot, and computer system.
| Service Center Technician | Information Technology/Support Technician | |
| Yearly salary | $36,643 | $45,591 |
| Hourly rate | $17.62 | $21.92 |
| Growth rate | 8% | 10% |
| Number of jobs | 129,827 | 161,748 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 51% |
| Average age | 44 | 42 |
| Years of experience | 12 | 2 |
A service center technician provides customer support on field visits. They manage installation, repair, and debugging on-site. They must listen to customers' concerns to identify problems. Typically, they work with a technician team.
An information technology (IT) support technician is an individual who is responsible for providing support and troubleshoots software and hardware problems faced by customers. As for larger organizations that have their own IT department, technicians must work together internally with their IT staff members. IT support technicians are involved in inspecting and resolving minor local area network and wireless network issues, which include TCP/IP, DHCP, and VPN. They are also required to obtain an associate's degree in computer science or related field.
Service center technicians and information technology/support technicians have different pay scales, as shown below.
| Service Center Technician | Information Technology/Support Technician | |
| Average salary | $36,643 | $45,591 |
| Salary range | Between $27,000 And $49,000 | Between $31,000 And $66,000 |
| Highest paying City | Dartmouth, MA | San Francisco, CA |
| Highest paying state | Massachusetts | Pennsylvania |
| Best paying company | Ernst & Young | Microsoft |
| Best paying industry | Technology | Technology |
There are a few differences between a service center technician and an information technology/support technician in terms of educational background:
| Service Center Technician | Information Technology/Support Technician | |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 51% |
| Most common major | Business | Computer Science |
| Most common college | - | University of Pennsylvania |
Here are the differences between service center technicians' and information technology/support technicians' demographics:
| Service Center Technician | Information Technology/Support Technician | |
| Average age | 44 | 42 |
| Gender ratio | Male, 71.9% Female, 28.1% | Male, 85.4% Female, 14.6% |
| Race ratio | Black or African American, 5.2% Unknown, 3.8% Hispanic or Latino, 17.2% Asian, 1.7% White, 71.3% American Indian and Alaska Native, 0.7% | Black or African American, 10.7% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 13.2% White, 54.6% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 1% | 11% |