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The differences between service center technicians and senior support technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a service center technician, becoming a senior support technician takes usually requires 1-2 years. Additionally, a senior support technician has an average salary of $74,459, which is higher than the $36,643 average annual salary of a service center technician.
The top three skills for a service center technician include strong customer service, customer service and troubleshoot. The most important skills for a senior support technician are customer service, technical support, and troubleshoot.
| Service Center Technician | Senior Support Technician | |
| Yearly salary | $36,643 | $74,459 |
| Hourly rate | $17.62 | $35.80 |
| Growth rate | 8% | 10% |
| Number of jobs | 129,827 | 113,499 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 48% |
| Average age | 44 | 42 |
| Years of experience | 12 | 2 |
A service center technician provides customer support on field visits. They manage installation, repair, and debugging on-site. They must listen to customers' concerns to identify problems. Typically, they work with a technician team.
A senior support technician is an individual specializing in diagnosing and resolving information technology (IT)-related problems in an organization, including virus issues, forgotten passwords, and software updates. The job requires knowledge about the installation, configuration, and testing of computer hardware and software. Possessing excellent customer service, listening, and problem-solving skills is also vital to qualify for the position. The job's education requirements include an associate or bachelor's degree in computer science, business, information technology, or a related field.
Service center technicians and senior support technicians have different pay scales, as shown below.
| Service Center Technician | Senior Support Technician | |
| Average salary | $36,643 | $74,459 |
| Salary range | Between $27,000 And $49,000 | Between $48,000 And $114,000 |
| Highest paying City | Dartmouth, MA | Durham, NC |
| Highest paying state | Massachusetts | Pennsylvania |
| Best paying company | Ernst & Young | Pacira BioSciences |
| Best paying industry | Technology | Technology |
There are a few differences between a service center technician and a senior support technician in terms of educational background:
| Service Center Technician | Senior Support Technician | |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 48% |
| Most common major | Business | Computer Science |
| Most common college | - | Stanford University |
Here are the differences between service center technicians' and senior support technicians' demographics:
| Service Center Technician | Senior Support Technician | |
| Average age | 44 | 42 |
| Gender ratio | Male, 71.9% Female, 28.1% | Male, 78.4% Female, 21.6% |
| Race ratio | Black or African American, 5.2% Unknown, 3.8% Hispanic or Latino, 17.2% Asian, 1.7% White, 71.3% American Indian and Alaska Native, 0.7% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.1% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 1% | 11% |