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The differences between service center technicians and services desk technicians can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 6-12 months to become a service center technician, becoming a services desk technician takes usually requires 1-2 years. Additionally, a services desk technician has an average salary of $42,123, which is higher than the $36,643 average annual salary of a service center technician.
The top three skills for a service center technician include strong customer service, customer service and troubleshoot. The most important skills for a services desk technician are service desk, customer service, and troubleshoot.
| Service Center Technician | Services Desk Technician | |
| Yearly salary | $36,643 | $42,123 |
| Hourly rate | $17.62 | $20.25 |
| Growth rate | 8% | 10% |
| Number of jobs | 129,827 | 145,853 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 46% |
| Average age | 44 | 42 |
| Years of experience | 12 | 2 |
A service center technician provides customer support on field visits. They manage installation, repair, and debugging on-site. They must listen to customers' concerns to identify problems. Typically, they work with a technician team.
Service Desk Technicians are technicians who specialize in providing support to clients. They are usually in fields related to information technology, and they provide technical support to the employees of the organization. They usually help clients in installing, updating, repairing, or maintaining technical components. They are technology-savvy and should be able to communicate well. Most of the time, Service Desk Technicians are contacted through phone calls and thus should be able to guide callers over the phone. They are also expected to be patient and to be customer service-oriented.
Service center technicians and services desk technicians have different pay scales, as shown below.
| Service Center Technician | Services Desk Technician | |
| Average salary | $36,643 | $42,123 |
| Salary range | Between $27,000 And $49,000 | Between $31,000 And $55,000 |
| Highest paying City | Dartmouth, MA | New York, NY |
| Highest paying state | Massachusetts | New York |
| Best paying company | Ernst & Young | Forum Energy Technologies |
| Best paying industry | Technology | Government |
There are a few differences between a service center technician and a services desk technician in terms of educational background:
| Service Center Technician | Services Desk Technician | |
| Most common degree | Bachelor's Degree, 37% | Bachelor's Degree, 46% |
| Most common major | Business | Information Technology |
| Most common college | - | University of Pennsylvania |
Here are the differences between service center technicians' and services desk technicians' demographics:
| Service Center Technician | Services Desk Technician | |
| Average age | 44 | 42 |
| Gender ratio | Male, 71.9% Female, 28.1% | Male, 79.0% Female, 21.0% |
| Race ratio | Black or African American, 5.2% Unknown, 3.8% Hispanic or Latino, 17.2% Asian, 1.7% White, 71.3% American Indian and Alaska Native, 0.7% | Black or African American, 11.1% Unknown, 5.4% Hispanic or Latino, 16.4% Asian, 10.9% White, 55.8% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 1% | 11% |