Service counter cashier vs customer service associate

Differences between service counter cashier and customer service associate duties and responsibilities

Service counter cashier example responsibilities.

• Operate POS system process refunds and exchanges cut fabrics according to customers satisfaction.
• Take customers orders for food, using POS system and cash register and accept payment or make change.
• Utilize basic computation and mathematics, and maintain electronic registers for all payment transactions including cash and credit cards.
• Perform register close out procedures and monitor checkout stations.

Customer service associate example responsibilities.

• Manage and calculate daily cash deposits and prepare daily payroll ledgers.
• Manage cash balances and inventory stock accurately; ensure cleanliness of all work stations and guarantee excellent customer service.
• Use excellent phone and customer service etiquette while navigating through multiple windows simultaneously.
• Provide excellent customer service to hundreds of satisfy customers, bag groceries with speed and efficiency
• Perform upselling on every call.
• Train in flight emergencies, hazardous materials and CPR.
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