Service representative jobs in Tonawanda, NY

The Wraparound Care Coordinator provides home-based services to assist youth and families within the Erie County System of Care and who are receiving services through Erie County Department of Social Services. Care Coordination is provided through strength-based, individualized service planning. Linkages, coordination, and monitoring of services to improve and promote family stability are the focus of services. Major Responsibilities/Activities: Provides home based services to families in Erie County utilizing the MiiWrap Care Coordination model Utilizes a strengths-based family driven approach to services Partners with children, parents, guardians, Erie County Department of Social Services and service providers to create a comprehensive Plan of Care and identify any additional services the family may benefit from Conducts assessments throughout duration of the case Provides education, care coordination, and community linkages as appropriate Conducts face to face contacts with families Conducts Child and Family Team meetings each month Participates in trainings required by stakeholders and agency Maintains timely and accurate documentation in two systems Other duties as deemed appropriate Competencies: Solid writing and verbal communication Strong engagement skills and ability to engage with diverse populations Flexibility related to scheduling Familiarity with computer applications (i.e. Word, Excel, Outlook) Familiarity with Fidelity EHR and Connections are a plus Bi-lingual ability is a plus Motivational Interviewing skills are a plus Minimum Requirements: Bachelor's Degree or Master's Degree in a human services related field plus 1 year experience in a professional or internship human services setting. *Experience must be providing direct care services or linkage services to at risk youth/children and families. Valid NYS Driver's License and adequate auto insurance Ability to work effectively with clients, families, staff and community contacts from a variety of cultural and ethnic backgrounds. Hours: Flexible schedule based on clients' needs. Competitive pay rate of $21.512 per hour based on a 37.5 hour work week CFS offers full-time employees the below benefits to support our employees and their families and help to create a healthy work environment. Paid Time Off (PTO) -20 PTO Days (25 Days After Five Years of Employment) -14 Paid Holidays (includes 2 flex holidays) - Bereavement: Four Paid Days - Paid Jury Duty Employer Paid Life Insurance Medical, Two Plan Options Dental, Two Plan Options Vision Insurance Wellness Program and Incentives Health Savings Account (HSA) and Quarterly Employer-Contributions Healthcare Flexible Spending Account (FSA) Dependent Care FSA Retirement Employee Referral Bonus Qualifying Employer for Public Service Student Loan Forgiveness Program (PSLF) 403(b) Right Away and Employer-Contributions After Two Years Child & Family Services is an Equal Opportunity Employer: Child & Family Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran or familial status, or genetics. In addition to federal law requirements, Child & Family Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer leaves of absence, compensation, and training.

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Qualifications New Account Representative with Anti money laundering experience (AML) and prior work experience in financial sector. At least 3 years experience opening new accounts. New Account Representative requires: Know your customer (KYC) Read/Write Spanish Knowledge of Excel, Word and Access New account opening (Individual/Joint, Corporations,Offshore, LLC, Partnership, Estate, etc...) Account documentation review experience-(Tax forms W-8,W-9 Corporate Resolutions, Articles of Incorporation, Articles of Association, By-Laws, Financial Statements, Certificate of Incorporation or Commercial Registry AML documentation New Account Representative duties: Conduct Due diligence and Know Your Customer (KYC) research for clients, as part of the business-wide Anti-Money Laundering (AML) Compliance remediation process. • Analysis of accounts and client information according to prescribed internal control policies and procedures .• Identification and production of information required to satisfy the Bank's KYC due diligence policies and processes. • Execute and review negative media alerts from client screening and escalate where necessary .• Package client due diligence research and documentation for review by Relationship Managers. • Meet production target volumes and dates as advised Additional Information $25/HR 6 months

Customer Experience Representative Compensation: $23.00-$25.00 per hour What We Are Looking For The Customer Experience Representative is a critical part of our mission to deliver the ultimate customer experience, including timely, accurate and professional customer service to all NOCO customers. They will handle both inbound and outbound calls, providing excellent customer service by addressing inquiries, resolving issues, and offering information about our products and services. This role requires effective communication skills, a customer-focused attitude, and the ability to manage multiple tasks efficiently. They will communicate with customers primarily through phone, email and chat, utilizing a variety of software tools to navigate customer accounts, research and review policies, and communicate effective solutions in a fun and fast-paced environment. What You Will Do * Respond to incoming customer calls and make outbound calls to existing and potential customers to provide information and follow up on inquiries. * Interact with customers via telephone, email, online chat, or in-person to provide support and information on products or services. * We'll help you develop the skills to get comfortable in your role in resolving service issues and account billing. * Use your adaptability, organization, and resourcefulness to support your customers through a range of resolutions. * Understanding the products and your customers' sense of urgency will help you create a satisfying customer experience. * Work directly with customers to provide solutions and recommend NOCO products and services to fit their needs. * Identify opportunities for cross selling and upselling. * Collect and enter orders for new or additional products or services. * Field customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff. * Ensure that appropriate actions are taken to resolve customers' problems and concerns. * The industry moves quickly; to stay on top of it, we provide training updates to keep you current on our newest products, services, and upgrades so you'll be ready for any question that comes your way. * Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments. * One-on-one time with department leaders and additional support will give you everything you need to create a streamlined process for your customers and yourself. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The statements herein are intended to describe the general nature and level of work performed by employees. They are not to be construed as an exhaustive list of responsibilities, duties, and skills required by personnel so classified. Furthermore, they do not establish an employment contract and are subject to change at the discretion of the Company. NOCO is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. What You Will Need * High school diploma or equivalent. * 2-3 years of customer service/sales experience required. * Excellent communication skills including active listening. * Comfortable upselling and cross selling products. * Service-oriented and able to resolve customer grievances. * Proficient computer skills with the ability to learn new software. * Good time management skills to prioritize and plan work activities. * Is high energy, friendly and engaging; has excellent persuasion skills; can persuade others to change their minds or behavior. * Has a service orientation; is actively looking for ways to help people. * Identifies and resolves problems in a timely manner. * Reacts well under pressure and treats others with respect. * Works efficiently and effectively, both independently and as a team to ensure call standards. * Prolonged periods sitting at a desk and working on a computer. * Must be able to lift up to 15 pounds at times. What We Offer * Competitive compensation package * Generous medical insurance offerings * Dental and vision plans * Company-paid life insurance * Company-paid short-term disability * 401(k) with company match * Health savings accounts * Generous Paid Time Off policies * 7 paid holidays * Employee and family assistance program * Company-paid training * Safety incentives * Years of service incentives

Job DescriptionAvalon opened in 2000 with three people in Syracuse, NY, providing high-quality legal copy services. Today, we're way more than just legal copy pros. Our team of 200 - located across the U.S. in eight offices in six states - includes experts in cybersecurity, eDiscovery, managed office services (MOS), and other progressive, recession-proof, always-evolving service offerings! Our startup feel, collaborative culture, and open, casual atmosphere (not to mention the random pizza parties and happy hours) make Avalon a great place to work. So, if you're a hard-working, detail-oriented, genuinely nice person who wants to join a team of amazing people with a passion for solving client challenges (and for having fun), apply now! Job Summary: Client Service Representatives are the "face" of Avalon, acting as the first point of contact to help facilitate client projects and guide them in the right direction. Their role involves initiating client orders through effective call handling, email management, and precise data entry of client instructions to pass along to production. CSR's have the responsibility of maintaining strong client relationships and ensuring their requirements are comprehensively addressed with care and professionalism. Serving as an essential bridge between clients and the production and sales teams, CSR's oversee all client communications within the department, managing the process seamlessly from initiation to completion. Schedule: •Monday - Friday, 8:00 am - 4:00 pm Job Responsibilities: Greet walk in clients, visitors, and guests that enter our secure facility. Screen and direct necessary client emails and calls to appropriate Avalon team members. Respond and manage client communications through email, Microsoft Team calls, and online submissions. Consult and ask fundamental questions to collect project details and instructions for production. Work closely with supporting Avalon team members for estimating, new client paperwork, and other administrative transactions. Final check the completion of all client projects before being picked up, shipped, or delivered. Review final project instructions and submittal of invoice to client. Will be required to pickup or deliver a client project, utilizing the provided company vehicle. Skills and Abilities: Demonstrates proficient time management and problem-solving skills. Communicates information clearly and efficiently to both clients and team members (both written and verbally). Quick to grasp new concepts, process workflows, and basic understanding surrounding the services Avalon offers. Detail-oriented and process-driven when adhering to standard operating principles. Positive attitude and able to overcome challenging and fast-paced obstacles. Ability to operate a desktop computer, scanner, and other common office equipment, including copiers, printers, etc. Proficiency in Windows 10, Microsoft Outlook, Microsoft Teams, and NetSuite preferred. Participate in continuing education and professional development programs. Education and Experience: Minimum of a high school diploma, associate's degree in business or related field preferred 2 years of proven experience as a customer service rep, sales/admin assistant. Physical Requirements: Standing for long periods of time Making and receiving phone calls. Must be able to lift 50 pounds at times. Driving a motor vehicle So, are you ready to click that button and take the next step in your career? We hope so!

Description & Requirements Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. We are more than just a call centre; we are a vital support line and a compassionate ear for some of the most vulnerable members of our communities, and we are seeking a dedicated Customer Service Advisor to join our team. This is a United Kingdom, Homebased position. You must be living in the United Kingdom, with the correct Right to Work in the UK (British passport/VISA etc.) to be considered for this role. Any applications from outside of the UK will not be considered. This role will be working late shifts - 5 x 7.5 hour days between 12pm - 10pm Monday-Sunday and will work some weekends, which could be 1 Saturday or Sunday or on occasions the full weekend and some bank holidays.. The shifts will be a mixture of these hours and a rota will be provided in advance. 12pm - 8pm 1pm - 9pm 2pm - 10pm. Start date: Monday 19th January 2026. This role is perfect for someone who is passionate about providing help to those who need it most. As a Customer Service Advisor in our contact centre, you will play a crucial role in delivering outstanding service to our service users by handling a high volume of calls, emails, and live chats. Partnering with the esteemed charity, Migrant Help, you will provide essential support to Asylum Seekers, making a significant difference in their lives. 1. Respond to service user enquiries, maintain accurate service user records, and escalate issues when necessary. 2. Identify and address safeguarding concerns promptly and effectively. 3. Meet customer service standards and performance goals. 4. Respond to difficult and sensitive cases with empathy, patience, and resilience. 5. Deliver information services across multiple channels (telephone, online, email, and live chat). 6. Resolve service user issues proactively, calmly, and professionally. 7. Offer guidance, tailored recommendations, and signposting to Service Users. 8. Follow established processes and adjust to evolving procedures. 9. Manage confidential information with strict adherence to data protection standards. 10. Proactively seek and address feedback to drive continuous improvement in role. Qualifications & Experience • Experience performing under pressure and handling demanding situations whilst staying calm and patient. • Experience maintaining high levels of accuracy and attention to detail in all tasks. • Experience collaborating with diverse teams to achieve common goals. • Ability to solve complex problems and deliver solutions in a timely manner. • Experience managing multiple tasks efficiently, ensuring deadlines are met and quality is maintained. • Ability to resolve conflict, ensuring a positive outcome. • Ability to work independently, demonstrating initiative and good decision-making skills. • Strong written English skills to accurately input and record service user information. Desirable • Experience working with service users with additional needs and adapting to unique requirements. • Awareness of mental health issues and a passion for further learning and development in this area. Individual Competencies • Ability to maintain composure and effectiveness in challenging and sometimes distressing situations, being able to regain stability following setbacks. • Ability to listen and engage with service users, understanding their needs and replying appropriately. • Ability to show empathy towards other's experiences and emotions. • Clear, effective and engaging communication skills with service users. • A positive approach to fostering an encouraging environment for colleagues and service users. • Proficient using a variety of digital software applications, and openness to learning new technologies. • Ability to prioritise time and tasks to meet deadlines and achieve objectives. • An open approach to embracing diverse perspectives and adapting to new ideas and ways of working. • Ability to adapt to changing environments and needs, being flexible and resilient in situations. • Ability to demonstrate the Maximus Values by showcasing integrity, taking accountability for actions and decisions, and upholding high ethical standards. Desirable • Possess cultural awareness, with the ability to respect and interact with people from diverse backgrounds. EEO Statement Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. YourGuaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process. Minimum Salary £ 25,185.00 Maximum Salary £ 25,185.00

We are searching for friendly and energetic part -time & full-time Customer Service Team Members to join our Tim Hortons team at 1106 Main St, Corfu in Pembroke, NY on the morning shifts (6am-2pm) & (7am-3pm) including weekends. As a team member, your top priority is guest satisfaction. Whether you are the very first person our guests encounter, or you are producing quality food items that our guests have come to enjoy and love you will have the opportunity to deliver and create exceptional guest experiences. Your energy and passion for guest service are what make you a top team member in this fast-paced environment, while your ability to multi-task and communicate with your fellow team members will contribute to your success. In this position, delivering outstanding customer service will be your main objective. Additional responsibilities include processing food orders, cleaning public spaces, and preparing food and beverage orders. The ideal candidate will be friendly, with excellent communication and interpersonal skills. Hospitality & Customer Service: • Create a positive first impression by maintaining a clean and inviting dining room, parking lot, and wearing proper attire. • Ensure coffee and products are always fresh and accurate by following our REV procedures. • Deliver exceptional customer service through a friendly attitude, attentive behavior, and in-depth product knowledge. • Enhance the customer and employee experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You. • Use proper procedures to ensure accurate orders, such as repeating the customer's order and verifying what products are being delivered to each customer. • Greet customers promptly and warmly within 5 seconds at the front counter and drive-thru. • Maintain speed of service targets by working efficiently and meeting customers' needs. Restaurant Operations: • Adhere to all operational standards and guidelines for product preparation. • Prepare all products accurately by following the order monitor. • Communicate showcase and product needs to ensure availability for customers. • Regularly monitor and record temperatures of required products. • Keep the front counter and drive-thru area clean, organized, stocked, and ready for rush periods. Policies & Procedures: • Follow all restaurant policies, procedures, and standards. • Practice proper hand washing techniques and adhere to sanitation guidelines. • Complete all sanitation tasks as outlined. Health & Safety: • Work in compliance with occupational health and safety legislation. • Follow safe work practices and procedures. • Use required personal protective equipment. • Report any injuries, accidents, unsafe conditions, or contraventions of health and safety regulations promptly to the Restaurant Manager or Human Resources. • Operate equipment and machinery safely to ensure the well-being of everyone. Qualifications: • Excellent customer service skills with a friendly and welcoming attitude. • Ability to work in a fast-paced environment with a sense of urgency. • Strong communication and interpersonal skills. • Ability to work on a team and with multiple employees. • Attention to detail and ability to accurately process orders. • Willingness to assist with training new employees. Physical Demands and Working Environment: The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment: Work is performed in a busy quick food service restaurant, where employees are communicating frequently with customers and other employees. Employees in this role must be able to prepare a variety of food and beverage items and work with/train other employees. There are frequent interruptions, tasks, and position changes. Physical: Primary functions require sufficient physical ability and mobility to work in a restaurant setting with multiple employees and customers; to stand for prolonged periods of time; to stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight from below temperatures and high heat temperatures, and to verbally communicate to exchange information. Vision: See in the normal visual range with or without correction. Hearing: Hear in the normal audio range with or without correction. Ability to use and wear a headset for long period of time to take and process customer orders. Other: Regular and predictable attendance is an essential function of this job. This in no way states or implies that these are the only duties to be performed by this employee. The company maintains the right to add or change these duties of this position at any time. NOTE: By applying for this position, you acknowledge and understand the above . This job description in no way states or implies that these are the only duties to be performed by an employee in this role. It is not exhaustive and may be subject to change. The company reserves the right to assign additional duties and responsibilities as needed. Clark-Lumberg Associates LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! Two and a half weeks of training in Albany, NY is required for this position. Broadview will provide your hotel and rental car for this training. Summary of Role: The Member Advocate serves as a trusted advisor, empathetic listener, and service professional, delivering world-class support with a hospitality-driven approach. This role is designed to elevate the member experience by blending financial expertise with the warmth and attentiveness found in the best hospitality environments. Member Advocates engage members in meaningful, consultative conversations that uncover needs, offer tailored solutions, and build lasting relationships. Member Advocates are empowered to resolve issues independently at first contact, leveraging advanced problem-solving skills and digital fluency to navigate systems efficiently. They handle sensitive and complex interactions with care, ensuring every member feels heard, understood, and valued. Member Advocates are also champions of continuous improvement, always seeking ways to enhance service delivery, efficiency, and member outcomes. Essential Job Functions/Responsibilities: Provide exceptional service by actively listening, demonstrating empathy, and resolving member inquiries with professionalism and accuracy. Resolve issues at first contact whenever possible, using sound judgment, resourcefulness, and a thorough understanding of internal policies and procedures. Manage inbound calls, chats, and / or emails related to account information, transactions, digital banking, and financial products. Proactively educate members on Broadview's products, services, and digital tools, identifying opportunities to enhance financial wellness and deepen relationships. Maintain a thorough understanding of Broadview policies, procedures, and compliance requirements to ensure accurate and secure handling of member information. Navigate multiple banking systems and technologies to research, resolve, and document member interactions efficiently and securely while ensuring compliance with regulatory requirements and internal controls on handling member data and financial transactions. Meet or exceed performance metrics and KPIs, including but not limited to, quality assurance, call handle time, member satisfaction, productivity, and service excellence goals. Continuously seek opportunities to improve service delivery, streamline processes, and enhance member outcomes. Collaborate with team members and leadership to support a positive, solutions-oriented culture and contribute to ongoing process improvements. Participate in ongoing training and development to strengthen product knowledge, technical proficiency, and communication skills. Minimum Job Qualifications: Associate's degree or equivalent experience (a combination of education and relevant work experience will be considered). Minimum of two (2) years of contact center experience, preferably in a financial institution or credit union environment. Demonstrated ability to resolve issues independently and efficiently, with a focus on first contact resolution. Strong proficiency in navigating banking technologies and digital platforms. Lending certification is a plus. Ability to work a structured schedule that includes evenings and weekends. Starting Compensation: $30.00/hr., plus a competitive benefits package Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply. We are an equal opportunity employer. We do not discriminate on the basis of race, creed, color, national origin, religion, sex, age, veteran status, disability, genetic information, gender identity, or any other protected class. Broadview FCU is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our Website or need assistance completing the application process, please contact us at **********************************

Job Description At Sonwil, our enduring mission is to deliver high value, performance driven logistics solutions . We've done just that for over 40 years while building trusted partnerships with the likes of North America's largest shippers. The pursuit of innovation is always at the forefront of our service offerings, and we continue to shape the future of the supply chain and deliver sustainable solutions for future generations to come . Our Customer Experience Representatives are the foundation of the freight brokerage division of our business, helping customers move their inventory in the most cost effective way by identifying and providing logistics solutions. As a CXR, you will act in a supporting role for our portfolio of accounts while working in a team environment. Every day, you will be interacting directly with our customers: addressing their concerns, implementing solutions, and upholding Sonwil Logistics' commitment to top-tier service. Duties and Responsibilities Act as the main point of contact for customers seeking updates on a shipment Act as a point of contact regarding customer issues to internal stakeholders Develop efficient working relationship with facilities to optimize scheduling and quickly resolve issues Maintain strong relationships with current and prospective shippers Manage relationships with internal stakeholders, including other departments and divisions, to provide a seamless customer experience Proactively identify problems and implement effective solutions Provide exemplary customer service assistance through telephone and email interactions by solving customer problems Manage successful operational flow of loads including customer order processing, appointment scheduling and portal update Ensure accurate and timely order and data entry Generate and evaluate reports, as needed Other duties as assigned Qualifications Associate's degree preferred but not required High level multi-tasking ability with strong organizational skills Enthusiasm and high energy "People person," friendly, outgoing, and confidence is a must Willingness to work in a team environment, but able to conduct themselves and their work independently Transportation or Logistics background a plus but not required Safety Requirements Must be able to work in an office setting Physical Requirements This position is administrative in nature and will require the ability to sit, talk, and hear. This position is frequently required to stand, walk, reach, bend, and lift up to 5 pounds. NOTE: The physical requirements are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Direct reports None Please note that base pay offered may vary depending on job-related knowledge, skills and experience. M-F 8:30am-5pm

As a Customer Solutions Representative, your job is to help the sales group and sales team by managing customer activities and programs. The goal is to make customers happy and grow their accounts. What You Need to Do: -Help the sales team by processing quotes requests, checking incoming orders for accuracy (e.g., pricing, meeting minimum order requirements, shipping instructions, terms and conditions, etc.), entering orders, acknowledging them, telling customers about changes to their orders, and working with other parts of the business to get orders processed quickly and keep track of them. -Help follow up on sales leads with both new and old customers. -Take calls and emails from customers and answer them. -As needed, troubleshoot, study, solve, and bring problems to the attention of the sales team. -Look into what customers are saying and help the sales team figure it out. -Find ways to improve sales methods and accuracy and make those changes. Required Skills; Simple: A high school diploma 2 or more years of work with Microsoft Office 2 or more years of work in customer service English read, write, and speak well Associate's degree in a business or technical field is preferred. Being used to working in a manufacturing setting It's best if you have some general knowledge of ISO Compliance, ITAR, etc. 2 or more years of work with a CRM program like Salesforce Associate's degree in a business or technical field is preferred. 2 or more years of work with a CRM program like Salesforce Being used to working in a manufacturing setting It's best if you have some general knowledge of ISO Compliance, ITAR, etc. Equal Employment Opportunity is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

Hourly Pay Range: $18.70-$21.02 Shift: Monday-Friday 8:30am-4:00pm Performs various tasks to help approve and maintain accurate records for the Self-Direction Department. ESSENTIAL FUNCTIONS/RESPONSIBILITIES: • Approve reimbursement requests in compliance with self-direction rules and approved budgets • Scan and upload paper reimbursements that are sent to the office • Review and approve service records in accordance with departmental policies. • Assist with staff trainings/retraining's regarding the use of eVero. • Work with FI-Representative and staff to resolve any issues relating to these entries. • Tracks 6-month/annual DSP evaluations. Sends notice to FI-Representative to complete -OR- specialist sends link to family in eVero and notifies reps for corresponding individuals caseload • Tracks and ensures staff complete annual trainings in Relias • Specialists complete/maintain active list of all staff requesting additional hours that reps could access to provide information to families as needed. • Assist teammates with office tasks as needed • Sorts and distributes team mail • Complies with all agency policies and procedures • Other duties as assigned MINIMUM QUALIFICATIONS: • High School diploma or equivalent and 1-2 years' experience or combination of experience and education SUPERVISORY RESPONSIBILITIES: This position has no supervisory responsibilities Why People Inc.? When you join the People Inc. team, you can make a difference in the lives of people receiving services while also receiving outstanding benefits (generous PTO, PTO buyback, affordable insurances, tuition reimbursement, career mentoring, shift incentives, on-demand pay access and more), consistent schedules and the opportunity to help others move closer to their life goals and dreams. People Inc. is the regions most experienced provider of programs for people with developmental disabilities and other special needs. We understand that working one-on-one with people who have disabilities and helping them in all aspects of daily life takes someone who's dedicated, caring and compassionate - that's how we treat our employees.

Handle guest complaints ensuring guest satisfaction. Adhere to payment, cash handling and credit policies/procedures. Generate, print, and distribute daily reports to designated departments/personnel. Maintain complete knowledge at all times of: o All hotel features/services, hours of operation. o All room types, numbers, layout, decor, appointments and location. o All room rates, special packages and promotions. o Daily house count and expected arrivals/departures. o Room availability status for any given day. o Scheduled daily group activities. o Yield management strategies that are in place. o Hotel and departmental policies and procedures. Process all reservation requests, changes and cancellations received by phone, fax, e-mail, mail, internally and through corporate reservations center or travel agencies. Sell the best rated room to meet the guest's needs; maximize rate for all reservations. Explain guarantee and cancellation policies to callers; assign confirmation/cancellation numbers and relay such to caller. Set up proper billing accounts (i.e., room/tax/incidentals, tax exempt, direct/special billing) and process advance deposits according to Accounting policies and with proper authorizations. Verify all reservation information with caller to ensure accuracy. Set up group room blocks in the system. Book group reservations and input rooming lists against the room block. Monitor group cut-off dates and review with Sales or group contact. Return all unused rooms to general room inventory after group's cut-off date. Review group resumes and convey all pertinent information in the system to appropriate personnel 48 hours prior to group's arrival. Assist in Front Office areas as assigned Responsibilities: Provide superior guest services to include providing prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations, deadlines and information; process all payments according to established hotel requirements. Coordinate all aspects of group room block entry into the reservations system. Provide information and services to any guest or visitor in a friendly, professional manner. Qualifications: High school graduate or equivalent. Minimum one year customer service experience; previous hotel experience preferred. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. Computer experience preferred. Bilingual English/Spanish a plus. Knowledge of local activities and attractions appropriate for clientele. Job Type: Full-time Pay: $17 per hour Work Location: In person, Benefits: Health insurance Paid time off 8 Paid holidays Marriott Hotel Discounts 2 Complimentary night hotel stays per year at any Shaner Hotel property 1 Complimentary meal per shift worked Located on bus and metro routes.

The Sales and Service Specialist, TNC is an essential member of the Hertz Local Edition team. As a brand ambassador, the Sales and Service Specialist will be facilitating the fastest, easiest, and most valued rental car experience to Lyft and/or Uber drivers Ensure optimal operational efficacies to provide customers the best rental car experience Provide assistance creating a rental car reservation, processing rentals and providing clean and safe vehicles to our customers. Assist customers with various post rental inquiries that involve the rental and billing process Work in a fast-paced environment, while providing helpful customer service that enhances the customer's rental experience. Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions and more. Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures. Maximize revenue opportunities with customers by actively soliciting business after customer inquiry by overcoming customer objections. Ensure vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior (windows, door jams, trunk, vacuum, etc.) and exterior (wash) of vehicle, filling gasoline tanks and checking fill levels of all fluids. Professional Experience: Ability to work in a fast-paced environment with a variety of tasks. Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills. Previous customer service. Strong time management and organizational skills are required Computer literate and detailed orientated. Must have a valid driver's license with an acceptable driving record Wages: $17/hr. Knowledge: Customer service resolution practices Excellent communication techniques Sales Management/Coaching ability Skills: Demonstrate good written and oral communication skills. Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills. Demonstrate professionalism and interpersonal skills. Show a high level of ownership, accountability and initiative. Proven experience of working well within a team. Ability to work flexible shifts including weekends and holidays; and work overtime as required. Willing to work outdoors during all weather conditions. Assist with special administrative projects when needed. Ability to stand for long periods of time. Ability to communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply

The Production Services Specialist is responsible for the setup, operation, removal and maintenance of all production service equipment needed for the production of concerts and events. In addition, the employee must be able to modify and reconfigure production services equipment as required by performers, or events, and engineer all technical aspects of the equipment. All duties are to be performed within the guidelines of the Seneca Gaming Corporation's policies and procedures, Internal Control Standards and objectives. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 1. Assist in the load-in and load out of live bands and other entertainment. 2. Setup all audio, lighting, rigging, staging, backline and video for performances, based on event technical riders and other on-site event needs. 3. Setup video equipment and screens necessary for visual presentations and productions. 4. Coordinate sound-checks and rehearsals for live performances. 5. Responsible for troubleshooting problems with theatrical equipment including but not limited to audio, lighting, rigging, staging, backline and video. 6. Operate theatrical equipment during live shows and other events including but not limited to audio, lighting, rigging, staging, backline and video systems. Will act as a lead specialist in any one or more of those Technical areas. 7. Take direction and live cues from stage managers and/or Production Services Manager. 8. Assist bands, performers and event producers with other show related needs necessary for the successful production of an event. 9. Perform routine and preventive maintenance on Production Services equipment. 10. Work independently without direct supervision. 11. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times. 12. Provide exceptional customer service to all patrons and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff. 13. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies. 14. Must complete all required SGC Training programs within nine (9) months from commencement of employment. 15. Attend all necessary meetings. 16. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule. QUALIFICATIONS/REQUIREMENTS: Education/Experience: 1. Must be 18 years of age or older upon employment. 2. High school diploma or its equivalency required. 3. Four (4) years' experience in the set-up, operation, removal and maintenance of any one or more of the following technical areas: audio, lighting, rigging, staging, backline and video or Hotel AV. 4. Intermediate knowledge of technical theatre and its components as well as skill sets and knowledge of theatrical equipment and principals. Language Skills and Reasoning Ability: 1. Must possess excellent communication skills. 2. Must have the ability to deal effectively and interact well with the customers and employees. 3. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner. Physical Requirements and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderately loud. When on the casino floor, the noise levels increase to loud. Must be able to work in an environment where smoking is permitted. 1. Must be able to stand, walk, and move through all areas of the casino. 2. Must be able to lift up to fifty (50) pounds. 3. Maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees and members of the business community in all situations. Salary Starting Rate:$21.35 Compensation is negotiable based on experience and education. Each position has varying minimum qualifications. In the absence of fully qualified candidates, some requirements may be waived.

Business Service Officers (BSO) are responsible for shaping the future of service by modernizing our client experience through an elevated standard of care. The Business Service Officer (BSO) will report directly to the Complex Business Service Officer (CBSO) and is responsible for the supervision, management of Support Professionals and execution of all business and service functions within the assigned branches. Additional job responsibilities include facilitating communication and training for Service Professionals, partner with Complex Sales and Risk teams to ensure execution in all aspects of the business and further support the CBSO with delivering on service initiatives. DUTIES and RESPONSIBILITIES: People Management and Communication Lead the Branch in executing the organization's strategic priorities by influencing and coaching behavioral change with a focus on consistency, quality, and compliance with Firm policies and procedures Lead, mentor, and supervise a team of Support and Service Professionals Promote cross-training, learning, development and recognition of Service and Support Professionals within the Complex Facilitate the interviewing, selection and onboarding of new hires, including newly recruited Financial Advisors and their Support Professionals Partner with CBSO and Human Resources regarding all aspects of people management, including annual performance reviews, performance management and conflict resolution Maintain strong relationships with key partners within the Branch, Complex, Region and Home Office including participation in team meetings, regional and national calls Consistently conduct Support Professional one-on-one meetings for coaching opportunities, career goal setting, job related activities, firm opportunities and team building; this includes meeting with Advisor teams to address service needs Manage and oversee Support Professionals coverage for Financial Advisors in the Branch Identify Support Professional recognition opportunities within the complex through sharing of best practices, success stories and achievements Promote a branch culture that's consistent with the Firm's core values, including championing diversity and inclusion Operational Oversight Manages travel and entertainment expenses for Advisors as well as other firm programs to manage budget tracking and forecasting with adherence to Firm policies Facilitate and manage resolution of client inquiries/requests Participate in national calls to lean about new platform changes, policy and procedure updates, share best practices and learn about other timely updates Identify and implement process improvements to ensure teams are maximizing productivity and driving efficiencies Additional operational oversight may be required Administer other duties as delegates by the Complex Business Service Officer " EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS: Education and/or Experience Bachelor's degree required or equivalent education Previous industry experience Active Series 7, 8 (or 9 and 10), and 66 (or 63 and 65) Other licenses as required for the role or by management Knowledge/Skills Effective written and verbal communication skills Strong attention to detail Ability to prioritize and resolve complex needs and escalate as necessary Ability to identify issues and trends in order to anticipate change and provide comprehensive solutions and remedies Evidence of strong leadership and talent development capabilities Previous supervisory experience preferred Exceptional organizational and time management skills Exceptional conflict resolution skills Ability to manage relationships, motivate and lead groups of people at various levels throughout the Complex Knowledge of Firm's Risk & Compliance policies Ability to think strategically Reports to: Complex Business Service Officer Direct reports: Support Professionals WHAT YOU CAN EXPECT FROM MORGAN STANLEY: We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste ***************************************************** into your browser. Expected base pay rates for the role will be between $120,000 and $165,000 per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs. Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

Job DescriptionDescription: Courtyard by Marriott Niagara Falls USA Pay Rate: $15.50-17.00/hour All Candidates Must Have: Strong critical thinking skills Aggressive hospitality and a guest-first attitude A professional and hygienic demeanor Reliable transportation A warm and welcoming smile General Summary: Responsible for providing superior service to all guests in accordance with the rules regulations, policies and procedures set forth by the company and brand. Principal Responsibilities: Professionally greets, registers, obtain pertinent information and establishes credit prior to assigning rooms to guests. Identifies the needs of each guest and provides relevant information regarding the hotel services and amenities. Responds to all guest requests in a timely manner. Takes reservations from incoming callers while providing superior service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest. Requirements: Job Duties: Problem Solving- Identifies and resolves problems in a timely manner. Develops alternative solutions, uses reason at all times. Customer Service - Manages difficult or emotional customer situations. Responds promptly to customer needs, requests for service and assistance. Drives hotel shuttle to pick up and drop off guests at approved locations as needed. Delivers requested items to guests as needed including incoming faxes, mail, valet laundry, etc. Team Work - Contributes to building a positive team spirit. Treats others with respect and consideration regardless of their status or position. Communicates with the housekeeping department about room status and availability. Organizational Support - Follows policies and procedures. Quality - Looks for ways to improve and promote quality while demonstrating accuracy and thoroughness. Applies feedback to improve performance. Monitors own work to ensure quality. Quantity - Meets productivity standards, completes work in a timely manner, prioritizes and plans work activities and uses time efficiently. Adaptability - Able to deal with frequent change, delays or unexpected events, changing approach or method to best fit a situation. Compliance - Responsible for cash drawer content and transactions during the shifts. Ensures accuracy or daily deposits. Maintains accurate records including cash log, registration cards, reservation cards, wake-up call sheets, shuttle logs, property walks and all other logs as required. Safety and Security - Observes safety and security procedures; reports potentially unsafe conditions; Uses equipment and materials properly. Maintains confidentiality. Maintain a current room status report in case of emergency. Initiative - Asks for and offers help when needed. Dependability - Follows instructions, responds to management direction; completes tasks on time or notifies appropriate person with an alternate plan. Is consistently at work and on time. Qualifications: High School diploma or equivalent is preferred. Hospitality and/or customer service experience is preferred. Ability to develop an understanding of concepts, practices, pre-established guidelines and procedures used by the company in relation to guest service is necessary. Computer skills preferred. Must have valid driver license, and acceptable driving history subject to company approval. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle or feel, reach with hands and arms, climb or balance, and talk or hear. The employee is frequently required to stoop kneel, crouch or crawl and taste or smell. The employee must regular lift and or move up to 25lbs, occasionally lift or move up to 50lbs. Specific vision abilities required by this job include peripheral vision and depth perception. Disclaimer: The above is intended to describe the general contents of, and requirements for, the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

If you believe healthcare is a right, that everyone deserves high quality care so they can enjoy their highest level of health and wellbeing, and you value each person's individual story - consider joining us at Neighborhood! Operators at Neighborhood have an important role in achieving an excellent patient experience. We're looking for an operator who is kind and professional, listens to patients and seeks solutions. About the Role: As an operator, you are often the first impression a person has of Neighborhood. You'll greet callers, use your thinking skills as you listen, and when appropriate direct calls to the proper department/staff. Responsibilities include: Answer telephone in a polite and professional manner, maintaining a response rate in accordance with organizational standards Properly direct calls that need immediate attention to the appropriate department/staff Schedule appointment for all departments and locations in accordance with organizational guidelines Verify patient information; correct and update patient information in the computer system and obtain preferred usual provider on all patients Utilize the EMR to send clinical messages to the appropriate departments Assure all messages contain complete and accurate data Document cancelled appointments in the computer Confirm appointments as directed Cross train in all functions of the Patient Service Representative and work in the position as directed Assure the provider schedules are full and utilize various reports to complete this task. These reports include the recall report, outreach reports and no show lists Review reports to add patients appropriately into the recall list Other duties as assigned You will be primarily based at our Blasdell location, 4233 Lake Ave., Blasdell, NY 14219. What it's Like to Work at Neighborhood: The top three words employees say describe the work environment are: teamwork, supportive, kind. These are from an anonymous survey of Neighborhood employees for the Buffalo Business First Best Places to Work competition. Neighborhood has earned “finalist” distinction in the competition the last four years. We are a group of flexible and kind individuals who are open to each other's ideas, and see opportunities to innovate and find solutions when challenges arise. Education and Skills to be an Operator: At least one-year call center/telephone customer service experience is required Allscripts PM knowledge preferred but not required Able to read, write and speak the English language. A second language of Spanish is preferred Polite and professional phone rapport Good communication skills Commitment to superior customer service Ability to work efficiently, completing a variety of tasks, maintaining accuracy while working at a fast pace Must be available to work Monday-Friday between 7:45 a.m. and 6:00 p.m. What We Offer: Compensation: $19.75 an hour based on a full time, 40 hour workweek Benefits: You'll have options for medical, dental, life, and supplemental insurance. We also offer a 403b match, health savings accounts with employer contribution, wellbeing programs, continuing education opportunities, generous paid time off and holidays. About Neighborhood: Neighborhood Health Center is the largest and longest serving Federally Qualified Health Center in Western New York, and is the highest ranked health center for quality in the region. We provide primary and integrated healthcare services all under one roof, regardless of a person's ability to pay. Services include internal/family medicine, pediatrics, OB-GYN, dentistry, podiatry, psychiatry, vision care, nutrition and behavioral health counseling, and pharmacy services. We're working toward a Western New York where all enjoy their highest level of health and wellbeing. Neighborhood Health Center is an equal opportunity employer.

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Qualifications New Account Representative with Anti money laundering experience (AML) and prior work experience in financial sector. At least 3 years experience opening new accounts. New Account Representative requires: Know your customer (KYC) Read/Write Spanish Knowledge of Excel, Word and Access New account opening (Individual/Joint, Corporations,Offshore, LLC, Partnership, Estate, etc...) Account documentation review experience-(Tax forms W-8,W-9 Corporate Resolutions, Articles of Incorporation, Articles of Association, By-Laws, Financial Statements, Certificate of Incorporation or Commercial Registry AML documentation New Account Representative duties: Conduct Due diligence and Know Your Customer (KYC) research for clients, as part of the business-wide Anti-Money Laundering (AML) Compliance remediation process. • Analysis of accounts and client information according to prescribed internal control policies and procedures .• Identification and production of information required to satisfy the Bank's KYC due diligence policies and processes. • Execute and review negative media alerts from client screening and escalate where necessary .• Package client due diligence research and documentation for review by Relationship Managers. • Meet production target volumes and dates as advised Additional Information $25/HR 6 months

Avalon opened in 2000 with three people in Syracuse, NY, providing high-quality legal copy services. Today, we're way more than just legal copy pros. Our team of 200 - located across the U.S. in eight offices in six states - includes experts in cybersecurity, eDiscovery, managed office services (MOS), and other progressive, recession-proof, always-evolving service offerings! Our startup feel, collaborative culture, and open, casual atmosphere (not to mention the random pizza parties and happy hours) make Avalon a great place to work. So, if you're a hard-working, detail-oriented, genuinely nice person who wants to join a team of amazing people with a passion for solving client challenges (and for having fun), apply now! Job Summary: Client Service Representatives are the "face" of Avalon, acting as the first point of contact to help facilitate client projects and guide them in the right direction. Their role involves initiating client orders through effective call handling, email management, and precise data entry of client instructions to pass along to production. CSR's have the responsibility of maintaining strong client relationships and ensuring their requirements are comprehensively addressed with care and professionalism. Serving as an essential bridge between clients and the production and sales teams, CSR's oversee all client communications within the department, managing the process seamlessly from initiation to completion. Schedule: •Monday - Friday, 8:00 am - 4:00 pm Job Responsibilities: Greet walk in clients, visitors, and guests that enter our secure facility. Screen and direct necessary client emails and calls to appropriate Avalon team members. Respond and manage client communications through email, Microsoft Team calls, and online submissions. Consult and ask fundamental questions to collect project details and instructions for production. Work closely with supporting Avalon team members for estimating, new client paperwork, and other administrative transactions. Final check the completion of all client projects before being picked up, shipped, or delivered. Review final project instructions and submittal of invoice to client. Will be required to pickup or deliver a client project, utilizing the provided company vehicle. Skills and Abilities: Demonstrates proficient time management and problem-solving skills. Communicates information clearly and efficiently to both clients and team members (both written and verbally). Quick to grasp new concepts, process workflows, and basic understanding surrounding the services Avalon offers. Detail-oriented and process-driven when adhering to standard operating principles. Positive attitude and able to overcome challenging and fast-paced obstacles. Ability to operate a desktop computer, scanner, and other common office equipment, including copiers, printers, etc. Proficiency in Windows 10, Microsoft Outlook, Microsoft Teams, and NetSuite preferred. Participate in continuing education and professional development programs. Education and Experience: Minimum of a high school diploma, associate's degree in business or related field preferred 2 years of proven experience as a customer service rep, sales/admin assistant. Physical Requirements: Standing for long periods of time Making and receiving phone calls. Must be able to lift 50 pounds at times. Driving a motor vehicle So, are you ready to click that button and take the next step in your career? We hope so!

At Sonwil, our enduring mission is to deliver high value, performance driven logistics solutions. We've done just that for over 40 years while building trusted partnerships with the likes of North America's largest shippers. The pursuit of innovation is always at the forefront of our service offerings, and we continue to shape the future of the supply chain and deliver sustainable solutions for future generations to come. Our Customer Experience Representatives are the foundation of the freight brokerage division of our business, helping customers move their inventory in the most cost?effective way by identifying and providing logistics solutions. As a CXR, you will act in a supporting role for our portfolio of accounts while working in a team environment. Every day, you will be interacting directly with our customers: addressing their concerns, implementing solutions, and upholding Sonwil Logistics' commitment to top-tier service. Duties and Responsibilities Act as the main point of contact for customers seeking updates on a shipment Act as a point of contact regarding customer issues to internal stakeholders Develop efficient working relationship with facilities to optimize scheduling and quickly resolve issues Maintain strong relationships with current and prospective shippers Manage relationships with internal stakeholders, including other departments and divisions, to provide a seamless customer experience Proactively identify problems and implement effective solutions Provide exemplary customer service assistance through telephone and email interactions by solving customer problems Manage successful operational flow of loads including customer order processing, appointment scheduling and portal update Ensure accurate and timely order and data entry Generate and evaluate reports, as needed Other duties as assigned Qualifications Associate's degree preferred but not required High level multi-tasking ability with strong organizational skills Enthusiasm and high energy "People person," friendly, outgoing, and confidence is a must Willingness to work in a team environment, but able to conduct themselves and their work independently Transportation or Logistics background a plus but not required Safety Requirements Must be able to work in an office setting Physical Requirements This position is administrative in nature and will require the ability to sit, talk, and hear. This position is frequently required to stand, walk, reach, bend, and lift up to 5 pounds. NOTE: The physical requirements are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Direct reports None Please note that base pay offered may vary depending on job-related knowledge, skills and experience.