Service specialist jobs in Lawton, OK - 136 jobs

The Member Relationship Specialist serves as a vital liaison between members and the credit union, ensuring professional handling of members' financial needs. This role requires the ability to provide accurate account information, address inquiries, and assist with transactions while fostering a positive member experience. Additionally, the MRS is responsible for verifying loan collateral lien filings, ensuring accuracy in General Ledger (GL) balances, and maintaining complete and accurate records for loans and related documentation. Duties and Responsibilities: Display passion, commitment and drive to deliver an experience that improves our members' financial lives. Engage with members as they enter the branch by welcoming them and making them feel appreciated including managing lobby traffic and scheduling member appointments. Build relationships with members to meet financial needs. Maintain a working knowledge of the many aspects of the credit union to better serve members including knowledge of all FSFCU products. Answer telephone account inquiries from members and process their requests including; funds and transfers between accounts, check reorders, order check copies, payroll allocations, stop payment orders, credit and debit transactions and membership file updates. Perform outbound calls and send outbound emails as assigned and by set due date. Provide proactive member outreach to gauge success and offer new tools to help them meet their financial goals. Proficient in check ordering, credit/debit card ordering, processing simple adjustments to members' accounts, researching member disputes and problem resolution. Respond promptly to members' requests and/or concerns. Maintain equipment and files necessary to keep accurate records of member accounts, including membership forms and account change forms. Scan information into the computer system. Cross-sell and process IRA and CD account transfers, rollovers and withdrawals. Prepare and process direct deposit forms and payroll allocations. Proficient in IRA products and procedures, including IRA Direct. Close accounts according to procedures and attempt to retain member relationship. Seek ways to acquire new memberships via referrals and lobby engagement. Able to accurately open new member accounts in a timely manner while cross selling products and services. Identify member needs through building rapport and asking open-ended questions and strive to meet those needs. Present, promote, and recommend products and services to meet member needs and to contribute to overall branch performance goals. Acquire and retain member relationships through relationship building, financial goal planning and overcoming objections. Educate members on how to use alternate channels/digital platforms to bank on the go. New account duties include interviewing potential members to obtain information and explain available financial services. Verify potential members for field of membership qualifications, complete and obtain signature in workflow, prepare temporary checks, open accounts for members. Accurately run Chex Systems/ID Verify. Review military status according to procedure. Understand lending guidelines to assist members regarding lending services. Accurately input loan information, create and process loan documents as needed. Able to review completed applications and fees. Track loans in process and identify what is needed to complete and fund. Understand loan disbursing; proficient in checking and closing loans. Thorough understanding of Motor Vehicles processing. Able to process title work to perfect credit union liens in a timely manner. Accurately perform routine transactions, including processing deposits, withdrawals, loan payments, transfers, domestic and international wires, issuing and cashing checks, receiving credit card payments and processing cash advances. Maintain at or below branch specific MRS transaction limit. Receive payments for installment and share secured loans, ensuring that payments equal amount due including any late charges. Operate, maintain, and balance coin machine. Tend to ATM duties if applicable. Balance to system generated proof to verify no cash on hand in drawer. Review, verify and consolidate checks within teller capture. Report any discrepancies to supervisor. Sell travel cards nd other “sale” items and maintain logs and inventories. Perform vault operation duties as needed, including but not limited to: order branch cash and load/audit branch cash dispensers. Receive share drafts/checks and cash for deposit to accounts, verify amounts, examine checks for proper endorsement, negotiability and/or fraud, and enter deposits into computer records. Adhere to check hold policy. Process stop payments on checking accounts and on official checks. Knowledge of back office procedures including advanced account research and daily routines. Maintain a working knowledge of procedures and may have the authority to override to provide overrides for other FSR's. May be required to open and/or close branch. Ensure station is properly stocked with forms, supplies, etc. Assist FSR's in cross-sell of CU products by answering inquires, informing members of new services and product promotions, determining member needs and recommending alternate channels when applicable in cross selling products and services and ensure their understanding of sales techniques. Represent FSFCU in a courteous, efficient and professional manner at all times. Maintain positive attitude when dealing with members and co-workers. Work cooperatively in a team environment with other staff members. Maintain professional appearance and good attendance. Ensure highest level of accuracy and confidentiality in all credit union business. Comply with BSA and Fair Lending regulations when performing all job requirements, and stay abreast of updates/requirements of BSA/OFAC/CIP through the completion of training courses assigned annually by trainer as well as meetings discussing BSA compliance activities. Complete all require training programs. Skills: This position requires exceptional interpersonal, communication, and relationship-building skills to work effectively with others and foster positive interactions. Strong attention to detail and problem-solving abilities are essential to ensure accuracy and resolve member issues efficiently. The associate must demonstrate proficiency in digital banking tools and the ability to educate members on their usage, enhancing their overall experience. A solid understanding of computer systems, including Microsoft Word, Excel, is required. The ability to interpret policies, procedures, and regulations is necessary to assist members effectively. Additionally, excellent phone etiquette, professional manners, and competency in 10-key by touch are expected. Education: High school diploma, equivalent, or an equivalent combination of education and experience are required. Physical Demands/Work Environment: Duties of this job frequently require associate to talk, hear, stand, sit, write and type. Associate is occasionally required to walk or bend. Associate is frequently required to use hands and fingers, handle and feel objects, tools, or controls. Associate may be required to occasionally lift and/or move up to 50 pounds. Job requires close vision for computer work and ability to adjust focus from computer to member interface. The work environment is an office setting. Noise level is usually moderate. While safety precautions are in place, due to the nature of the industry, robbery is possible. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Remote Work: Remote work is not available due to the nature of the job. This job description is not a complete list of all the duties and responsibilities, nor does it constitute an employment contract. Duties and responsibilities may be added, deleted, or changed at any time at management's discretion.

Department: Call Center Reports to: Call Center Management Hours: Many shifts available FSNB is a full-service, family-owned bank that has been in operation for 75 years. Look no further! Begin building a successful career at FSNB! We are currently seeking friendly, outgoing, and adaptable individuals to join our team as entry-level Customer Service Reps in our Customer Service department, who view every contact as an opportunity to make it a positive customer experience. FSNB provides paid training and offers career growth opportunities such as team leaders and supervisors. All qualifications can be acquired through on the job training, with no prior finance or accounting experience necessary. What is in it for you: Opportunity for pay increases in as soon as 30 days Paid training Paid vacation and personal leave 401k Plan Flexible scheduling with two days off a week Growth/Career opportunities Equal Opportunity Employer Health and dental insurance available Employee Assistance Program available Discounts at the YMCA, AT&T, Verizon, Dell and more Free and discounted bank services, if you bank with us while employed Main requirements: Prior call center experience preferred Meet acceptable standards for attendance and punctuality Meet acceptable standards based on performance metrics Provide excellent customer service by answering and handling all calls in a courteous and professional manner Complete proper paperwork or data entries, accurately and efficiently Filing and other basic office duties Complete additional duties as assigned

Job Description ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! And schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main-gig, or supplemental job, drop us a line. We're bound to have just the thing for you. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! JOB REQUIREMENTS You must be 16 years of age or older. General Job Duties For All Store Team Members · Operate all equipment. · Stock ingredients from delivery area to storage, work area, walk-in cooler. · Prepare product. · Receive and process telephone orders. · Take inventory and complete associated paperwork. · Clean equipment and facility approximately daily. Training Orientation and training provided on the job. Communication Skills · Ability to comprehend and give correct written instructions. · Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Essential Functions/Skills · Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). · Must be able to make correct monetary change. · Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. · Ability to enter orders using a computer keyboard or touch screen. Work Conditions EXPOSURE TO · Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. · In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. · Sudden changes in temperature in work area and while outside. · Fumes from food odors. · Exposure to cornmeal dust. · Cramped quarters including walk-in cooler. · Hot surfaces/tools from oven up to 500 degrees or higher. · Sharp edges and moving mechanical parts. SENSING · Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. · Depth perception. · Ability to differentiate between hot and cold surfaces. TEMPERAMENTS The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgments and decisions. Additional Information PHYSICAL REQUIREMENTS, including, but not limited to the following: Standing Most tasks are performed from a standing position. Walking surfaces include ceramic tile "bricks" with linoleum in some food process areas. Height of work surfaces is between 36" and 4". Walking For short distances for short durations Sitting Paperwork is normally completed in an office at a desk or table Lifting · Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. · Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. · Cases are usually lifted from floor and stacked onto shelves up to 72" high. Carrying · Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. · Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. · Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. Pushing · To move trays which are placed on dollies. · A stack of trays on a dolly is approximately 24" - 30" and requires a force of up to 7.5 pounds to push. · Trays may also be pulled. Climbing Team members must infrequently navigate stairs or climb a ladder to change prices on signs, wash walls, perform maintenance. Stooping/Bending · Forward bending at the waist is necessary at the pizza assembly station. · Toe room is present, but workers are unable to flex their knees while standing at this station. · Duration of this position is approximately 30 - 45 seconds at one time, repeated continuously during the day. · Forward bending is also present at the front counter and when stocking ingredients. Crouching/Squatting Performed occasionally to stock shelves and to clean low areas. Reaching · Reaching is performed continuously; up, down and forward. · Workers reach above 72" occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. · Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. · Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. Hand Tasks · Eye-hand coordination is essential. Use of hands is continuous during the day. · Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. · Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. · Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. · Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. Machines, Tools, Equipment, Work Aids Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel.

The Community Engagement Specialist (Part-Time) will work 25-30 hours a week with a varying schedule and report to the Community Engagement Lead. They are responsible for directly engaging with the public to represent Girl Scouts as an organization and promote the benefits of being a Girl Scout, with the aim of identifying and attracting new Girl Scout members, adult volunteers, and community partners within an assigned geographic area. The goal of the Community Engagement Specialist (Part-Time) is to appeal to a diverse population of Girl Scouts that reflects the population of our community. Additionally, they establish relationships with community partners that could offer unique programming for girls or support Girl Scouts programming financially, seamlessly transitioning those relationships to other departments for ongoing cultivation. The Community Engagement Specialist (Part-Time) also prioritizes diversity, equity, inclusion, belonging, and access to ensure delivery of the best quality Girl Scout leadership experience for girls. In collaboration with the Community Engagement Lead, the Community Engagement Specialist (Part-Time) will exercise discretion and judgment with respect to matters of significance. This job is not routine, clerical, or administrative in nature. Requirements Essential Duties and Responsibilities Increases Girl Scouts' visibility, enhances reputation and engages in the community through networking, collaboration, and events. Establishes, cultivates, and maintains partnerships and relationships with schools, community organizations, faith-based organizations, and businesses to promote and deliver Girl Scouting within the assigned community. Increases the positive impact of Girl Scouts in our community by meeting or exceeding annual new membership recruitment and lead generation goals for girl and adult members. Plans and executes events that increase community awareness of the benefits and outcomes of Girl Scouts and bring more members and volunteers to our movement. Nurtures leads from in-person events and digital campaigns by communicating effectively in writing, by phone, and in person to sell the Girl Scout experience. Recruits adult volunteers to key leadership positions within a troop. Utilizes Volunteer Systems (Salesforce) to consistently document members and lead communications. Collaborates closely with departmental management, teammates, and other departments to inform membership and partner development strategies, plans, and tactics. Identifies neighborhoods currently underserved by Girl Scouts, gaining an understanding of community needs, and working with other departments at Girl Scouts of Texas Oklahoma Plains to establish a service delivery opportunity to meet those needs. Ensures all grassroots engagements and activities establish and maintain access to Girl Scouting among a diverse population. Participation in year-round Girl Scout recruitment campaigns including fall, winter-daisy, extended- year, and summer. Responds appropriately and professionally through email, phone, and face-to-face interactions. Enhances Girl Scouts' reputation through interactions with the public. Manages, organizes, and maintains files, logs, operating procedures, and records that relate directly to this position. Actively updates database records and maintains the database consistency and integrity Utilizes council reporting tools to analyze and act on new membership and lead data. Maintains strict confidentiality and professionalism when handling sensitive information. Performs other duties or assists other projects as assigned. CORE COMPETENCIES Interpersonal Relations 9. Conflict Management Customer Service Responsiveness 10. Adaptability Oral/Written Communication Skills 11. Team Building Personal Integrity/Professional Conduct 12. Information Management Decision Making and Judgement 13. Organization Knowledge Business Acumen 14. Self-Management Fostering Diversity 15. Achieve Results Problem Solving 16. Time Management JOB QUALIFICATIONS - - Knowledge, skills and abilities Bachelor's degree or equivalent experience in related field. Bilingual in Spanish preferred but not required. Membership in the Girl Scout organization. Commitment to the mission and goals of Girl Scouting. Demonstrate and promote a climate of courtesy, respect and professionalism to coworkers, volunteers, and others in contact with. Verbal fluency, good grammar, and professional appearance. Must be willing to work with all people without regard to race, religion, ethnic origin, socio-economic status, sexual orientation, age, or disability. Proven ability to work with volunteers, community leaders, organizations, and businesses. Proven ability to effectively manage multiple priorities, meet deadlines and produce results. Ability to work a flexible schedule including travel, nights, and weekends. Experience in using Salesforce software is a plus. Proficiency in Microsoft Office Suite. Have and maintain a valid driver's license in the state where employee works/resides, and acceptable driving record, acceptable insurance, and reliable transportation. Must complete and pass a criminal background check. PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee should be able to lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. CERTIFICATIONS/LICENSES None required. Salary Description $17.44 - $21.00 Hourly

The Customer Service Representative is responsible for ensuring all client orders are distributed to the appropriate individual. Provide quality customer service. RESPONSIBILITIES (ESSENTIAL FUNCTIONS): Perform excellent customer service when interacting and serving customers, in-person and on the phone, including but not limited to positive greetings, patience, active listening, and excellent verbal communication skills. Follow operating standards. Ensure and maintain confidentiality, discretion, and caution when handling sensitive or confidential information. Attend and participate in meetings as needed. Regular attendance and punctuality for scheduled shifts. Maintains professional and technical knowledge through continuing education opportunities including internal and external educational offerings. Utilization of assistive devices for lifting is mandatory. Must adhere to, and promote, safety protocols at all times. Per DRH policy, all required conditions of employment must be met and maintained including required vaccinations. Implement DRH Standards of Behavior and exhibit behaviors consistent with DRH core values. Performs other related duties as assigned. Qualifications Minimum Qualifications: Communication skills including fluency in oral and written English. Basic computer skills with information technology associated with the position including a familiarity with sending/receiving email, and related software. Excellent written, verbal, and interpersonal communication skills. Ability to remain flexible to quickly adapt to emergent or urgent situations. Ability to adapt procedures, processes, tools, equipment, and techniques to accomplish the requirements of the position. Education and/or Experience: High school diploma or equivalent required. Previous insurance reimbursement knowledge and one year experience in customer service preferred. Effective customer service skills. Ability to prioritize tasks. Ability to follow applicable regulations, policies and/or procedures, and to work independently. Certifications, Licenses, Registrations: For those positions requiring travel, a current valid driver's license and automobile liability insurance must be maintained. Non Safety-Sensitive Position As a condition of employment, vaccinations are required per DRH Policy. Medical and Religious Exemptions are available upon request.

Client Services Specialist Employer: Rolling Plains Management Corporation (RPMC) Status: Full Time, Monday-Friday, 8am to 5pm Rolling Plains Management Corporation is seeking a qualified candidate to fill a Client Services Specialist position in our Wichita Falls Texas Workforce Child Care Services Program Office. This is a full-time hourly position that reports directly to the Client Services Manager. The normal work hours are Monday- Friday 8:00am-5:00pm but could vary depending on heavier workloads or trainings/meetings. This position entails mainly specific tasks that are mostly routine in nature but require the ability to work with others to accomplish goals and objectives. Workforce Solutions Child Care provides financial assistance to eligible low-income families for childcare services. Workforce Solutions Child Care also provides the public with information about choosing quality childcare and assists families to locate other community resources as needed. The program also works to improve the quality of child care in the region by providing training and training resources to early childhood programs. The Client Services Specialist determines eligibility for families requesting services. The Client Services Specialist assesses the family's childcare needs and follows current eligibility guidelines to enroll the family in childcare services. This position is responsible for all paperwork, data entry, and file management of assigned cases. The Client Services Specialist must be able to perform the job duties with a positive attitude and serve current and prospective clients in a professional manner. To perform this job successfully, an individual must be able to perform each essential job function listed below satisfactorily. Benefits Package: RPMC offers its full-time employees a comprehensive benefits package that includes: Medical (mostly employer-paid) and employer paid dental, and vision insurance $25,000 life insurance policy at no cost to employee Dependent care FSA (up to $5000 per year provided by employer) Telemedicine, tele-counseling, and Employee Assistance Program (EAP) Matching 401K plan Paid sick leave, vacation leave, and 14 paid holidays Voluntary benefits: critical illness, accident, long-term disability, and supplemental life insurance Essential Job Duties: Accept and coordinate referrals for childcare. Accurately determine eligibility of families for service and maintain appropriate eligibility documentation. Provide information relative to quality childcare to assist parents in making informed choices of childcare arrangements. Enter client information into the automated system. Accurately communicate program information to the parent, educate parents about their rights and responsibilities, respond to parent complaints, and assure that the needs of parents and children are met. Track and process client redeterminations. Terminate childcare services as needed. Maintain a high level of client satisfaction with conflict resolution, advocacy, and exemplary customer service practices. Enroll eligible children for services. Promote and ensure parental compliance with terms of the Personal Responsibility Agreement involving sanctions as warranted. Ensure Parental Choice. Authorize payments to eligible SACC providers with appropriate documentation. Assess parent share of costs accurately. Maintain adequate documentation in each client file to support changes, manage intake, and referrals for special direct childcare programs and initiatives. Maintain knowledge of current eligibility guidelines, funding guidelines, and departmental policies; apply guidelines and policies to individual cases. Communicate the waiting list process to clients. Maintain a productive work environment. Notify your supervisor of any real or perceived problems. Ensure confidentiality of clients, potential clients, children, and co-workers. Focus on self-growth and continuous improvement. Ensure that clients of all races, religions, family backgrounds and cultures are treated with respect and consideration. Establish, maintain, and foster positive and harmonious working relationships. Arrive at work, on time, ready to work scheduled hours. Must be aware of the legal and professional responsibilities about reporting suspected child abuse and neglect by parents, staff members, and others, in accordance with the provisions of Federal, State, or local law. Additional Details: Position remains open until filled Rolling Plains Management Corporation is an equal opportunity employer. Qualifications Bachelor's degree with course work in child development, early childhood education or closely related field OR High School diploma / GED with a minimum of three years work experience in a Workforce Solutions Child Care position or similar customer service position working with low-income families. Previous eligibility determination experience helpful. Strong interpersonal skills required. Bilingual (English/Spanish) helpful. Excellent communication and organizational skills required. Ability to communicate effectively with all levels of employees and management, both orally and in writing using professional business language, while paying close attention to spelling and grammar. Ability to balance a variety of duties, prioritize, and meet deadlines. Ability to communicate effectively with clients, other team members, and management. Must have experience working in Microsoft Office Suite. Ability to understand and carry out instruction and procedures with normal supervision. Available for a light amount of night and weekend work. Ability and desire to work with a diverse population and low-income individuals required. Must be willing to take and pass a drug/alcohol test and comply with the “Drug Free”: Agency Policy Must be able to pass regular criminal history checks. Must possess ability to provide reliable transportation capable of regional travel. Must possess and maintain valid Texas motor vehicle operator's permit of appropriate classification and endorsement as required. Must agree to maintain a satisfactory MVR and minimum requirement of insurability as required by law. MVR background checks may be conducted by the agency. Physical Demands Ability to maintain physical condition and stamina appropriate to the performance of assigned duties and responsibilities which may include sitting, standing, walking, or riding in vehicle for extended periods of time, or other duties assigned . Employee must be able to lift, push, pull, and/or move up to 25 lbs. The physical requirements in an office environment may require lifting boxes of supplies or files, equipment, and occasional adjustment of office furniture. Work Environment Possess ability to adapt to inclement weather conditions and/or situations. Ability to drive, occasionally long distances within the region. Noise level could be moderate to loud in work environment. Ability to work in stressful environment and deal effectively with stress. Ability to perform duties and adapt to flexible work schedules as established by management. Working from home could be a requirement under extraordinary circumstances as established by management. Travel Requirements Light to normal travel - occasional ability to travel for activities such as meetings, classes, and workshops in and out of the service area. Must be able to travel by air as needed to attend training, conferences, and related activities.

Kedia Corporation connects people with what they want on a global scale. We are committed through use of innovation to create exceptional user experiences. Kedia is engineering. Using cutting edge techniques, we have defined the way business will continue future operations. Our company provides a challenging, fast paced, and growth oriented foundation to develop and empower people to innovate in the business services field Job Description Tasks Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Check to ensure that appropriate changes were made to resolve customers' problems. Determine charges for services requested, collect deposits or payments, or arrange for billing. Refer unresolved customer grievances to designated departments for further investigation. Review insurance policy terms to determine whether a particular loss is covered by insurance. Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods. Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills. Tools used in this occupation: Autodialers - Autodialing systems; Predictive dialers Automated attendant systems - Voice broadcasting systems Automatic call distributor ACD - Automatic call distribution ACD system Scanners Standalone telephone caller identification - Calling line identification equipment; Dialed number identification systems DNIS Technology used in this occupation: Contact center software - Avaya software; Multi-channel contact center software; Timpani Contact Center; Timpani Email Customer relationship management CRM software - Austin Logistics CallSelect; Avidian Technologies Prophet; SSA Global software; Telemation e-CRM Electronic mail software - Astute Solutions PowerCenter; IBM Lotus Notes; Microsoft Outlook Network conferencing software - Active Data Online WebChat; eStara Softphone; Parature eRealtime; Timpani Chat Spreadsheet software - Microsoft Excel Knowledge Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology. English Language - Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Qualifications Skills Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Speaking - Talking to others to convey information effectively. Service Orientation - Actively looking for ways to help people. Persuasion - Persuading others to change their minds or behavior. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Writing - Communicating effectively in writing as appropriate for the needs of the audience. Coordination - Adjusting actions in relation to others' actions. Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do. Negotiation - Bringing others together and trying to reconcile differences. Abilities Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences. Oral Expression - The ability to communicate information and ideas in speaking so others will understand. Speech Clarity - The ability to speak clearly so others can understand you. Speech Recognition - The ability to identify and understand the speech of another person. Written Expression - The ability to communicate information and ideas in writing so others will understand. Near Vision - The ability to see details at close range (within a few feet of the observer). Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem. Written Comprehension - The ability to read and understand information and ideas presented in writing. Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense. Inductive Reasoning - The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events). Additional Information If this sounds like the right job for you, then use the button below to submit your resume. We look forward to receiving your application.

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records

At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100 TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. Job Description Job Duties: •Under supervision, you will be responsible for working in a call center to assist members by responding to telephone and written inquiries in a prompt, accurate and objective manner •Conducting research •You will spends approximately 90% of the scheduled time on the phone according to business need Job Requirements: •High School Diploma or GED •6 months customer service experience or 6 months office experience •Data entry and/or typing experience •Social, verbal and written communication skills •Analytical and organizational skills and independent decision making skills •Ability to spend approximately 90% of the scheduled time on the phone according to business needs and sit for long periods of time with scheduled breaks Preferred Job Requirements: •9 months of experience in a customer service/call center environment •Knowledge of medical terminology and anatomy •Validated ability to learn quickly and adapt to change Additional Information Kelly Services is a U.S.-based Fortune 500 company. With our global network of branch locations, we are uniquely positioned to provide our customers with international staffing support and our employees with diverse assignments around the world. We invite you to bookmark our Web site and encourage you to review it regularly for new opportunities worldwide: www.kellyservices.com.

This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. JOB FUNCTIONS: Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system Assesses customer need for additional products/services Assesses customer compliance with physician orders Answers questions and provides customer education regarding products/services Documents calls in computerized record keeping system Enters customer orders in computerized system Verifies and updates demographic information such as address and telephone number in computerized records

Job Posting Title Food Service Specialist Agency Supervisory Organization Job Posting End Date Refer to the date listed at the top of this posting, if available. Continuous if date is blank. Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Full time Job Type Regular Compensation Level I - $31,603.44 Level II - $33,183.67 Level III - $35,498.14 Level IV - $39,722.34 Basic Purpose: Positions in this job family are involved in working with inmates to handle, prepare, cook, and serve food for regular, modified, and special diets at a state correctional facility. This includes maintaining clean and sanitary work, preparation and serving areas. Typical Functions: Monitors and guides inmates working in food service. Prepares foods, salads, and desserts; cooks or bakes a variety of items. Supplies unit with meat, fish, or fowl as ordered; cuts and prepares meat. Cleans and prepares foods using tools such as knives, slicers and peelers, and equipment such as ovens and steamers. Follows written diet orders and master menu. Operates dishwasher; gathers, cleans, stacks and hand washes or scours pots, pans, dishes, silverware and other cooking and baking utensils. Removes refuse from kitchen area. Sweeps, mops, and scrubs kitchen, dining, and storage areas. Labels, loads, and delivers food carts or trays; picks up trays after use. Defrosts and cleans refrigerators, walk-in coolers, and related equipment. Maintains inventory by properly storing and rotating stock. Level Descriptor: Level I This is the basic level of this job family where employees are assigned simple and routine duties of handling, preparing and serving food in a state correctional facility. In this role, they will perform tasks such as preparing toast, tea, and coffee, and maintaining the cleanliness of the food service area. Level II This is the career level of this job family where employees are assigned responsibility for a variety of tasks involved in preparing and serving meals in a state correctional facility. This includes using items for cooking and baking, cutting and preparing meat, poultry or fish, and frying or roasting foods. Positions are also responsible for the direction of others, performing simple and routine duties involving the handling and serving of food, and maintaining a clean and sanitary work area. In this role, they will make recommendations for future food needs, receive and store food, and assist with serving food. Level III This is the leadership level of the job family where employees are assigned responsibility for performing highly skilled work involving the operation of an institutional food service unit and supervising other food service specialists in the requisition, storage, cooking, baking, and serving of food, the preparation of meats, poultry and fish for cooking, and the inspection and maintenance of sanitary kitchen and work areas. Under the direction of a nutrition therapist, some positions at this level will do nutritional assessments, ongoing charting in dietary progress notes, and communicate with nursing and nutrition departments on patient concerns. Level IV At this level, employees are assigned responsibility for the administration of a food service unit and activities of assigned staff, which may include employees, inmates, and/or others in the preparation and serving of food in a state correctional facility. In this role, they will provide direction to staff members in completing assigned work and ensure completion of required activities. Responsibilities will also be assigned for interpreting menus and menu instructions, ensuring proper hygiene and sanitation methods are followed, inspecting kitchen and dining areas, requisitioning supplies and maintaining a storeroom. Knowledge, Skills, Abilities, and Competencies: Level I Knowledge, skills and abilities required at this level include knowledge of basic food preparation techniques; of food service operations; of proper sanitation practices; and of basic mathematics. Ability is required to carry out routine tasks to completion; to follow oral and written instructions; and to establish and maintain effective working relationships with others. Level II Knowledge, skills and abilities required at this level include knowledge of basic food preparation techniques; of food service operations; of proper sanitation practices; of basic mathematics; of ingredients used in baking and cooking; of food storage, preparation and cooking; of recipe usage; of standard weights and measures used in cooking and in calculating and measuring ingredients; of operation of kitchen equipment and utensils; of practices and problems of meat storage and preparation; of modern methods and materials used in large scale baking, cooking, and meat cutting; of cutting, mixing and adding ingredients to all types of meat; and of sanitary and health standards. Ability is required to carry out routine tasks to completion; to follow oral and written instructions; to establish and maintain effective working relationships with others; to prepare and cook foods, baked goods and meat; to follow written and oral instructions; to direct the work of food service personnel; and to use a variety of tools and knives to cut or slice meat and other foods. Level III Knowledge, skills and abilities required at this level include knowledge of basic food preparation techniques; of food service operations; of proper sanitation practices; of basic mathematics; of ingredients used in baking and cooking; of food storage, preparation and cooking; of recipe usage; of standard weights and measures used in cooking and in calculating and measuring ingredients; of operation of kitchen equipment and utensils; of practices and problems of meat storage and preparation; of modern methods and materials used in large scale baking, cooking, and meat cutting; of cutting, mixing and adding ingredients to all types of meat; of sanitary and health standards; of supervisory principles and practices; and of basic nutrition. Ability is required to carry out routine tasks to completion; to follow oral and written instructions; to establish and maintain effective working relationships with others; to prepare and cook foods, baked goods and meat; to follow written and oral instructions; to direct the work of food service personnel; to use a variety of tools and knives to cut or slice meat and other foods; to control food stock; and to communicate effectively, both orally and in writing. Level IV Knowledge, skills and abilities required at this level include knowledge of basic food preparation techniques; of food service operations; of proper sanitation practices; of basic mathematics; of ingredients used in baking and cooking; of food storage, preparation and cooking; of recipe usage; of standard weights and measures used in cooking and in calculating and measuring ingredients; of operation of kitchen equipment and utensils; of practices and problems of meat storage and preparation; of modern methods and materials used in large scale baking, cooking, and meat cutting; of cutting, mixing and adding ingredients to all types of meat; of sanitary and health standards; of supervisory principles and practices; of basic nutrition; of food service organization and operation; of menu planning; of recipe interpretation; of the principles of training; and of administrative principles and practices. Ability is required to carry out routine tasks to completion; to follow oral and written instructions; to establish and maintain effective working relationships with others; to prepare and cook foods, baked goods and meat; to follow written and oral instructions; to direct the work of food service personnel; to use a variety of tools and knives to cut or slice meat and other foods; to control food stock; to communicate effectively, both orally and in writing; to interpret and prepare special dietary menus and menu instructions; and to organize and supervise the work of others. Education and Experience: Level I None required. Level II Education and experience requirements at this level consist of one year of experience in commercial or institutional food service or an equivalent combination of education and experience, substituting one year of vocational or technical school training in food preparation for the required experience. Level III Education and experience requirements at this level consist of two years of experience in commercial or institutional food service or an equivalent combination of education and experience, substituting one year of vocational or technical school training in food preparation for the required experience. Level IV Education and experience requirements at this level consist of three years of experience in commercial or institutional food service or an equivalent combination of education and experience, substituting one year of vocational or technical school training in food preparation for the required experience. Special Requirements: Some positions may require possession of a valid driver's license at time of appointment. Additional Job Description: Lawton Community Corrections Center This is not a remote position. Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub. If you are needing any extra assistance or have any questions relating to a job you have applied for, please click the link below and find the agency for which you applied for additional information: Agency Contact

Job Description Come work for the best! If you are interested in a career in the automotive business we welcome you to apply today to join our family at Wichita Falls Ford . We welcome you to apply for a position where you can contribute to our goal of providing an extraordinary automotive experience to all of our clients. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years. Benefits Paid Time Off Health, Dental, and Vision Insurance 401k (direct deposit) Paid Holidays Growth opportunities Paid training Responsibilities Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled Ensure the daily inventory of technicians' time is consistently sold to service customers Distribute work between technicians efficiently Answer technical questions about vehicle problems, warranties, services, and repairs Maintain Customer Success Index at or above company standards Assist in diagnosing vehicle problems; order parts and tools as necessary Oversee administration of warranty claims as well as training and supervising of service department Reinforces company policies and adheres to company standards Encourages compliance with applicable laws and regulations Maintain good working relationship with factory(s) and foster positive employee relations Qualifications Having 1+ year of experience in the automotive industry Organized and friendly personality Demonstrated ability to manage others Time management skills Fantastic communication skills with your customers Professional, well-groomed personal appearance Consistent record of service and sales success Strong record of positive customer satisfaction results Team oriented and self-motivated Able to work with little supervision Clean driving record and valid driver's license We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Hilliary Communications is looking for an in-house customer service representative to join us at our Elgin, OK location. If you love helping people, solving problems, and being the go-to person for smooth transactions, this role is for you! What you'll do: Represent the Brand: Serve as the face and voice of Hilliary, consistently delivering professionalism and friendliness. Assist Customers: Provide exceptional support within your role and ensure every interaction leaves a smile. Handle Payments: Process cash and credit transactions accurately, maintain balanced cash drawers, and manage equipment returns with care. Collaborate & Communicate: Work closely with colleagues, escalate inquiries to customer service when needed, and keep everyone in the loop. Scheduling Installs: Follow technician schedules and create appointments for new and existing customers throughout Oklahoma and Texas. Follow Policies: Adhere to all company guidelines, including security and cash handling procedures. Bring Your Best Self: Exhibit a growth mindset, positive attitude, and friendly demeanor in every interaction. What We're Looking For A trustworthy, detail-oriented individual who loves working with people. Someone who thrives in a team environment and communicates clearly. A positive attitude and willingness to learn and grow. Why You'll Love It Here Be part of a company that values community and customer care. Enjoy a supportive team and opportunities to grow your skills. Make a real impact by being the first point of contact for our customers over the phone, but most importantly, locally in Elgin. Hilliary is growing rapidly and there is so much more to come! Qualifications Qualifications High school diploma or equivalent Cashier and Customer Service experience is preferred Strong communication and interpersonal skills Basic math skills, including the ability to make change The ability to read maps, switch between platforms, and use critical thinking skills Ability to handle and manipulate cash and other forms of payment with accuracy Bilingual (English/Spanish) is preferred

Job Posting Title Food Service Specialist Agency Supervisory Organization Job Posting End Date Refer to the date listed at the top of this posting, if available. Continuous if date is blank. Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Full time Job Type Regular Compensation Level I - $31,603.44 Level II - $33,183.67 Level III - $35,498.14 Level IV - $39,722.34 Basic Purpose Positions in this job family are involved in handling, preparing, cooking and serving food for regular, modified and special diets at a state hospital, school, facility or institution. This includes maintaining clean and sanitary work, preparation and serving areas. Typical Functions The functions performed in this job family will vary by level, unit and organization, but may include the following: * Prepares foods, salads, and desserts; cooks or bakes a variety of items. * Supplies unit with meat, fish or fowl as ordered; cuts and prepares meat, poultry or fish. * Cleans and prepares foods using tools such as knives, slicers and peelers and equipment such as ovens and steamers; follows written diet orders. * Operates dishwasher; gathers, cleans, stacks and hand washes or scours pots, pans, dishes, silverware and other cooking and baking utensils. * Removes refuse from kitchen area; sweeps mops and scrubs kitchen, dining and storage areas. * Labels, loads and delivers food carts or trays; picks up trays after use. * Defrosts and cleans refrigerators, walk-in coolers and related equipment. * Operates state-owned cars, vans, and/or other motorized transportation. Level Descriptor Levels are distinguished based on the complexity of assigned duties, the level of expertise required for completion of work assignments, and the responsibility assigned for the supervision of others. At this level employees are assigned responsibility for the administration of a food service unit and activities of assigned staff, which may include employees, inmates, patients, and/or others in the preparation and serving of food in a state facility or institution. In this role they will provide direction to staff members in completing assigned work and ensure completion of required activities. Responsibilities will also be assigned for interpreting menus and menu instructions, ensuring proper hygiene and sanitation methods are followed, inspecting kitchen and dining areas, requisitioning supplies and maintaining a store room. Education and Experience Education and Experience requirements at this level consist of three years of experience in a commercial or institutional food service or an equivalent combination of education and experience, substituting one year of vocational or technical school training in food preparation for the required experience. Knowledge, Skills, Abilities and Competencies Knowledge, Skills and Abilities required at this level include knowledge of basic food preparation techniques; of food service operations; of proper sanitation practices; of basic mathematics; of ingredients used in baking and cooking; of food storage, preparation and cooking; of recipe usage; of standard weights and measures used in cooking and calculating and measuring ingredients; of operation of kitchen equipment and utensils; of practices and problems of meat storage and preparation; of modern methods and materials used in large scale baking, cooking, and meat cutting; of cutting, mixing and adding ingredients to all types of meat; of sanitary and health standards; of supervisory principles and practices; of basic nutrition; of food service organization and operation; of menu planning; of recipe interpretation; of the principles of training; and of administrative principles and practices. Ability is required to carry out routine tasks to completion; to follow oral and written instructions; to establish and maintain effective working relationships with others; to prepare and cook foods, baked goods and meat; to follow written and oral instructions; to direct the work of food service personnel; to use a variety of tools and knives to cut or slice meat and other foods; to control food stock; to communicate effectively, both orally and in writing; to interpret and prepare special dietary menus and menu instructions; and to organize and supervise the work of others. Special Requirements Some positions may require possession of a valid Oklahoma Driver's License at time of appointment. Some positions within the Office of Juvenile Affairs may require applicants to be able to lift 25 pounds. Upon a conditional offer of employment, Department of Mental Health and Substance Abuse Services applicants must submit to a physical examination and shall meet the physical examination requirements of lifting/carrying 50 pounds occasionally, 20 pounds frequently and able to push and pull a maximum force of 50 pounds. Some agencies may have determined positions in this job family to be safety sensitive as defined by 63 O.S. § 427.8. Additional Job Description: James Crabtree Correctional Center This is not a remote position. Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub. If you are needing any extra assistance or have any questions relating to a job you have applied for, please click the link below and find the agency for which you applied for additional information: Agency Contact

Hours: Monday - Friday, 8:30 AM to 5:00 PM Job responsibilities: Work all Online Account applications in Gro, Xperience, and Excel independently. Effectively communicate with customers as needed about online account applications. Work various reports and perform account/CIF maintenance as needed. Assist the Internet Banking department with customer calls and other daily duties as needed. Assist the Call Center with answering customer calls as needed. Other duties will be assigned on an as needed basis. Minimum Requirements: Working knowledge of Excel is critical. Confidentiality is essential. Must be able to multi-task and work independently. Must have excellent phone skills. Must be a self-starter.

At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100TM companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. Title: Customer Service Specialists Length: Temp-to-Hire Shift: Monday through Friday an assigned 8 hour shift between 8:00 AM and 6:00 PM. MANDATORY 12 week training from 8:00 AM- 4:30 PM. Perfect attendance is required for first 12 weeks. Please take a moment to review the details below and if you or if you know someone who this would be perfect for, please contact Sandeep at 813-315-4191. Please provide an updated resume and best number to be contacted. Job Description: Working in a Call Center Environment 90% of the day will be spent on the phone Providing prompt and quality customer service interactions Document all communication in data base accurately and in a timely manner Professionally communicate with all customers, clients and all levels within the organization Qualities: Office Environment experience Great attendance record Phone experience Professional attitude and presence Ability to think independently and work efficiently Must have customer service experience-retail, restaurant, call center. Candidates are on the phone 90% of the day accepting inbound phone calls from customers who have a question or concern. The goal of the customer advocate is to provide exceptional customer service while assisting customers in resolving their problem. Additional Information Please contact Sandeep at 813-315-4191

Come work for the best! If you are interested in a career in the automotive business we welcome you to apply today to join our family at Wichita Falls Ford . We welcome you to apply for a position where you can contribute to our goal of providing an extraordinary automotive experience to all of our clients. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years. Benefits Paid Time Off Health, Dental, and Vision Insurance 401k (direct deposit) Paid Holidays Growth opportunities Paid training Responsibilities Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled Ensure the daily inventory of technicians' time is consistently sold to service customers Distribute work between technicians efficiently Answer technical questions about vehicle problems, warranties, services, and repairs Maintain Customer Success Index at or above company standards Assist in diagnosing vehicle problems; order parts and tools as necessary Oversee administration of warranty claims as well as training and supervising of service department Reinforces company policies and adheres to company standards Encourages compliance with applicable laws and regulations Maintain good working relationship with factory(s) and foster positive employee relations Qualifications Having 1+ year of experience in the automotive industry Organized and friendly personality Demonstrated ability to manage others Time management skills Fantastic communication skills with your customers Professional, well-groomed personal appearance Consistent record of service and sales success Strong record of positive customer satisfaction results Team oriented and self-motivated Able to work with little supervision Clean driving record and valid driver's license We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Posting Title Food Service Specialist I Agency 650 DEPARTMENT OF VETERANS AFFAIRS Supervisory Organization Lawton/Ft. Sill Veterans Home Job Posting End Date Refer to the date listed at the top of this posting, if available. Continuous if date is blank. Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Full time Job Type Regular Compensation $14.68/hr Job Description Basic Purpose Positions in this job family are involved in handling, preparing, cooking and serving food for regular, modified and special diets at a state hospital, school, facility or institution. This includes maintaining clean and sanitary work, preparation and serving areas. Typical Functions Prepares foods, salads, and desserts; cooks or bakes a variety of items. Supplies unit with meat, fish or fowl as ordered; cuts and prepares meat, poultry or fish. Cleans and prepares foods using tools such as knives, slicers and peelers and equipment such as ovens and steamers; follows written diet orders. Operates dishwasher; gathers, cleans, stacks and hand washes or scours pots, pans, dishes, silverware and other cooking and baking utensils. Removes refuse from kitchen area; sweeps mops and scrubs kitchen, dining and storage areas. Labels, loads and delivers food carts or trays; picks up trays after use. Defrosts and cleans refrigerators, walk-in coolers and related equipment. Operates state-owned cars, vans, and/or other motorized transportation. Level Descriptor This is the basic level of this job family where employees are assigned simple and routine duties of handling, preparing and serving food. In this role they will perform tasks such as preparing toast, tea, and coffee, and maintaining the cleanliness of the food service area. Education and Experience Education and Experience: None required. Knowledge, Skills, Abilities and Competencies Knowledge, Skills and Abilities required at this level include knowledge of basic food preparation techniques; of food service operations; of proper sanitation practices; and of basic mathematics. Ability is required to carry out routine tasks to completion; to follow oral and written instructions; and to establish and maintain effective working relationships with others. Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub. If you are needing any extra assistance or have any questions relating to a job you have applied for, please click the link below and find the agency for which you applied for additional information: Agency Contact

Job Posting Title Food Service Specialist Agency Supervisory Organization Job Posting End Date Refer to the date listed at the top of this posting, if available. Continuous if date is blank. Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) Full/Part-Time Full time Job Type Regular Compensation Level I - $31,603.44 Level II - $33,183.67 Level III - $35,498.14 Level IV - $39,722.34 Basic Purpose: Positions in this job family are involved in working with inmates to handle, prepare, cook, and serve food for regular, modified, and special diets at a state correctional facility. This includes maintaining clean and sanitary work, preparation and serving areas. Typical Functions: * Monitors and guides inmates working in food service. * Prepares foods, salads, and desserts; cooks or bakes a variety of items. * Supplies unit with meat, fish, or fowl as ordered; cuts and prepares meat. * Cleans and prepares foods using tools such as knives, slicers and peelers, and equipment such as ovens and steamers. * Follows written diet orders and master menu. * Operates dishwasher; gathers, cleans, stacks and hand washes or scours pots, pans, dishes, silverware and other cooking and baking utensils. * Removes refuse from kitchen area. * Sweeps, mops, and scrubs kitchen, dining, and storage areas. * Labels, loads, and delivers food carts or trays; picks up trays after use. * Defrosts and cleans refrigerators, walk-in coolers, and related equipment. * Maintains inventory by properly storing and rotating stock. Level Descriptor: Level I This is the basic level of this job family where employees are assigned simple and routine duties of handling, preparing and serving food in a state correctional facility. In this role, they will perform tasks such as preparing toast, tea, and coffee, and maintaining the cleanliness of the food service area. Level II This is the career level of this job family where employees are assigned responsibility for a variety of tasks involved in preparing and serving meals in a state correctional facility. This includes using items for cooking and baking, cutting and preparing meat, poultry or fish, and frying or roasting foods. Positions are also responsible for the direction of others, performing simple and routine duties involving the handling and serving of food, and maintaining a clean and sanitary work area. In this role, they will make recommendations for future food needs, receive and store food, and assist with serving food. Level III This is the leadership level of the job family where employees are assigned responsibility for performing highly skilled work involving the operation of an institutional food service unit and supervising other food service specialists in the requisition, storage, cooking, baking, and serving of food, the preparation of meats, poultry and fish for cooking, and the inspection and maintenance of sanitary kitchen and work areas. Under the direction of a nutrition therapist, some positions at this level will do nutritional assessments, ongoing charting in dietary progress notes, and communicate with nursing and nutrition departments on patient concerns. Level IV At this level, employees are assigned responsibility for the administration of a food service unit and activities of assigned staff, which may include employees, inmates, and/or others in the preparation and serving of food in a state correctional facility. In this role, they will provide direction to staff members in completing assigned work and ensure completion of required activities. Responsibilities will also be assigned for interpreting menus and menu instructions, ensuring proper hygiene and sanitation methods are followed, inspecting kitchen and dining areas, requisitioning supplies and maintaining a storeroom. Knowledge, Skills, Abilities, and Competencies: Level I Knowledge, skills and abilities required at this level include knowledge of basic food preparation techniques; of food service operations; of proper sanitation practices; and of basic mathematics. Ability is required to carry out routine tasks to completion; to follow oral and written instructions; and to establish and maintain effective working relationships with others. Level II Knowledge, skills and abilities required at this level include knowledge of basic food preparation techniques; of food service operations; of proper sanitation practices; of basic mathematics; of ingredients used in baking and cooking; of food storage, preparation and cooking; of recipe usage; of standard weights and measures used in cooking and in calculating and measuring ingredients; of operation of kitchen equipment and utensils; of practices and problems of meat storage and preparation; of modern methods and materials used in large scale baking, cooking, and meat cutting; of cutting, mixing and adding ingredients to all types of meat; and of sanitary and health standards. Ability is required to carry out routine tasks to completion; to follow oral and written instructions; to establish and maintain effective working relationships with others; to prepare and cook foods, baked goods and meat; to follow written and oral instructions; to direct the work of food service personnel; and to use a variety of tools and knives to cut or slice meat and other foods. Level III Knowledge, skills and abilities required at this level include knowledge of basic food preparation techniques; of food service operations; of proper sanitation practices; of basic mathematics; of ingredients used in baking and cooking; of food storage, preparation and cooking; of recipe usage; of standard weights and measures used in cooking and in calculating and measuring ingredients; of operation of kitchen equipment and utensils; of practices and problems of meat storage and preparation; of modern methods and materials used in large scale baking, cooking, and meat cutting; of cutting, mixing and adding ingredients to all types of meat; of sanitary and health standards; of supervisory principles and practices; and of basic nutrition. Ability is required to carry out routine tasks to completion; to follow oral and written instructions; to establish and maintain effective working relationships with others; to prepare and cook foods, baked goods and meat; to follow written and oral instructions; to direct the work of food service personnel; to use a variety of tools and knives to cut or slice meat and other foods; to control food stock; and to communicate effectively, both orally and in writing. Level IV Knowledge, skills and abilities required at this level include knowledge of basic food preparation techniques; of food service operations; of proper sanitation practices; of basic mathematics; of ingredients used in baking and cooking; of food storage, preparation and cooking; of recipe usage; of standard weights and measures used in cooking and in calculating and measuring ingredients; of operation of kitchen equipment and utensils; of practices and problems of meat storage and preparation; of modern methods and materials used in large scale baking, cooking, and meat cutting; of cutting, mixing and adding ingredients to all types of meat; of sanitary and health standards; of supervisory principles and practices; of basic nutrition; of food service organization and operation; of menu planning; of recipe interpretation; of the principles of training; and of administrative principles and practices. Ability is required to carry out routine tasks to completion; to follow oral and written instructions; to establish and maintain effective working relationships with others; to prepare and cook foods, baked goods and meat; to follow written and oral instructions; to direct the work of food service personnel; to use a variety of tools and knives to cut or slice meat and other foods; to control food stock; to communicate effectively, both orally and in writing; to interpret and prepare special dietary menus and menu instructions; and to organize and supervise the work of others. Education and Experience: Level I None required. Level II Education and experience requirements at this level consist of one year of experience in commercial or institutional food service or an equivalent combination of education and experience, substituting one year of vocational or technical school training in food preparation for the required experience. Level III Education and experience requirements at this level consist of two years of experience in commercial or institutional food service or an equivalent combination of education and experience, substituting one year of vocational or technical school training in food preparation for the required experience. Level IV Education and experience requirements at this level consist of three years of experience in commercial or institutional food service or an equivalent combination of education and experience, substituting one year of vocational or technical school training in food preparation for the required experience. Special Requirements: Some positions may require possession of a valid driver's license at time of appointment. Additional Job Description: Lawton Community Corrections Center This is not a remote position. Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub. If you are needing any extra assistance or have any questions relating to a job you have applied for, please click the link below and find the agency for which you applied for additional information: Agency Contact