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The differences between service writers and client service specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service writer and a client service specialist. Additionally, a client service specialist has an average salary of $40,043, which is higher than the $39,016 average annual salary of a service writer.
The top three skills for a service writer include customer service, repair orders and warranty claims. The most important skills for a client service specialist are client service, excellent interpersonal, and client facing.
| Service Writer | Client Service Specialist | |
| Yearly salary | $39,016 | $40,043 |
| Hourly rate | $18.76 | $19.25 |
| Growth rate | -4% | -4% |
| Number of jobs | 163,441 | 225,591 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 33% | Bachelor's Degree, 61% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A service writer is an employee who acts as an informative middleman between a business owner and its customers in the automotive sector. To develop this relationship, service writers must provide successful management of product or service delivery to their customers. Service writers must correctly manage their scheduled appointments to avoid overwhelming their mechanics with incoming vehicular repairs while monitoring the service progress to avoid delivery delays. They must also know how to encode customer profile information into the computer system.
A client service specialist is an individual who fulfills tasks that are related to delivering a product or service to clients. Client service specialists are required to assist project managers in establishing parameters and requirements of a project or work with a particular client. They help in the development of training manuals and materials that are needed by the client to use the newly developed product. Client service specialists must also set up and create archives for client records.
Service writers and client service specialists have different pay scales, as shown below.
| Service Writer | Client Service Specialist | |
| Average salary | $39,016 | $40,043 |
| Salary range | Between $24,000 And $61,000 | Between $26,000 And $61,000 |
| Highest paying City | College Park, MD | New York, NY |
| Highest paying state | Maryland | New York |
| Best paying company | American Institute of Physics | Moody's |
| Best paying industry | Manufacturing | Finance |
There are a few differences between a service writer and a client service specialist in terms of educational background:
| Service Writer | Client Service Specialist | |
| Most common degree | High School Diploma, 33% | Bachelor's Degree, 61% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service writers' and client service specialists' demographics:
| Service Writer | Client Service Specialist | |
| Average age | 40 | 40 |
| Gender ratio | Male, 62.7% Female, 37.3% | Male, 29.5% Female, 70.5% |
| Race ratio | Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 18.4% Asian, 5.8% White, 59.2% American Indian and Alaska Native, 0.7% | Black or African American, 11.2% Unknown, 5.5% Hispanic or Latino, 19.9% Asian, 7.0% White, 55.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |