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The differences between service writers and customer service advisors can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service writer and a customer service advisor. Additionally, a service writer has an average salary of $39,016, which is higher than the $32,029 average annual salary of a customer service advisor.
The top three skills for a service writer include customer service, repair orders and warranty claims. The most important skills for a customer service advisor are taking care, strong customer service, and standard operating procedure.
| Service Writer | Customer Service Advisor | |
| Yearly salary | $39,016 | $32,029 |
| Hourly rate | $18.76 | $15.40 |
| Growth rate | -4% | -4% |
| Number of jobs | 163,441 | 235,256 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 33% | Bachelor's Degree, 33% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A service writer is an employee who acts as an informative middleman between a business owner and its customers in the automotive sector. To develop this relationship, service writers must provide successful management of product or service delivery to their customers. Service writers must correctly manage their scheduled appointments to avoid overwhelming their mechanics with incoming vehicular repairs while monitoring the service progress to avoid delivery delays. They must also know how to encode customer profile information into the computer system.
A customer service advisor is responsible for providing the best customer service by responding to the customers' inquiries and concerns regarding the goods and services offered by the organization. Customer service advisors assist customers with their needs by recommending product selection, offering new products and services, and informing the customers of promotional offers to generate revenues and increase profitability. They also resolve customers' issues, escalating high-level complaints to a customer service lead or supervisor for immediate resolution.
Service writers and customer service advisors have different pay scales, as shown below.
| Service Writer | Customer Service Advisor | |
| Average salary | $39,016 | $32,029 |
| Salary range | Between $24,000 And $61,000 | Between $26,000 And $39,000 |
| Highest paying City | College Park, MD | Boston, MA |
| Highest paying state | Maryland | Alaska |
| Best paying company | American Institute of Physics | Teledyne Technologies Incorporated |
| Best paying industry | Manufacturing | Insurance |
There are a few differences between a service writer and a customer service advisor in terms of educational background:
| Service Writer | Customer Service Advisor | |
| Most common degree | High School Diploma, 33% | Bachelor's Degree, 33% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service writers' and customer service advisors' demographics:
| Service Writer | Customer Service Advisor | |
| Average age | 40 | 40 |
| Gender ratio | Male, 62.7% Female, 37.3% | Male, 51.5% Female, 48.5% |
| Race ratio | Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 18.4% Asian, 5.8% White, 59.2% American Indian and Alaska Native, 0.7% | Black or African American, 12.1% Unknown, 5.5% Hispanic or Latino, 20.6% Asian, 6.7% White, 54.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |