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The differences between service writers and customer service clerks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service writer and a customer service clerk. Additionally, a service writer has an average salary of $39,016, which is higher than the $33,566 average annual salary of a customer service clerk.
The top three skills for a service writer include customer service, repair orders and warranty claims. The most important skills for a customer service clerk are customer service, basic math, and front end.
| Service Writer | Customer Service Clerk | |
| Yearly salary | $39,016 | $33,566 |
| Hourly rate | $18.76 | $16.14 |
| Growth rate | -4% | -4% |
| Number of jobs | 163,441 | 361,383 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 33% | High School Diploma, 32% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A service writer is an employee who acts as an informative middleman between a business owner and its customers in the automotive sector. To develop this relationship, service writers must provide successful management of product or service delivery to their customers. Service writers must correctly manage their scheduled appointments to avoid overwhelming their mechanics with incoming vehicular repairs while monitoring the service progress to avoid delivery delays. They must also know how to encode customer profile information into the computer system.
A customer service clerk is responsible for resolving client issues, giving requested information, and providing clients high-quality customer service. Customer service clerks' tasks include sharing information, responding to and recording requests, collecting payments, and resolving billing disputes. Also, they ensure that products or services are delivered promptly to customers. Applicants to the job must be able to listen and communicate well. They must have excellent customer service skills and be able to multitask. Skills in conflict resolution and problem-solving will also give them an edge.
Service writers and customer service clerks have different pay scales, as shown below.
| Service Writer | Customer Service Clerk | |
| Average salary | $39,016 | $33,566 |
| Salary range | Between $24,000 And $61,000 | Between $26,000 And $42,000 |
| Highest paying City | College Park, MD | Anchorage, AK |
| Highest paying state | Maryland | Alaska |
| Best paying company | American Institute of Physics | United States Courts |
| Best paying industry | Manufacturing | Retail |
There are a few differences between a service writer and a customer service clerk in terms of educational background:
| Service Writer | Customer Service Clerk | |
| Most common degree | High School Diploma, 33% | High School Diploma, 32% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service writers' and customer service clerks' demographics:
| Service Writer | Customer Service Clerk | |
| Average age | 40 | 40 |
| Gender ratio | Male, 62.7% Female, 37.3% | Male, 33.0% Female, 67.0% |
| Race ratio | Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 18.4% Asian, 5.8% White, 59.2% American Indian and Alaska Native, 0.7% | Black or African American, 11.6% Unknown, 5.3% Hispanic or Latino, 22.3% Asian, 6.4% White, 53.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |