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The differences between service writers and guest service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a service writer and a guest service representative. Additionally, a service writer has an average salary of $39,016, which is higher than the $26,847 average annual salary of a guest service representative.
The top three skills for a service writer include customer service, repair orders and warranty claims. The most important skills for a guest service representative are reservations, guest service, and cleanliness.
| Service Writer | Guest Service Representative | |
| Yearly salary | $39,016 | $26,847 |
| Hourly rate | $18.76 | $12.91 |
| Growth rate | -4% | -4% |
| Number of jobs | 163,441 | 142,302 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 33% | Bachelor's Degree, 42% |
| Average age | 40 | 40 |
| Years of experience | 12 | 12 |
A service writer is an employee who acts as an informative middleman between a business owner and its customers in the automotive sector. To develop this relationship, service writers must provide successful management of product or service delivery to their customers. Service writers must correctly manage their scheduled appointments to avoid overwhelming their mechanics with incoming vehicular repairs while monitoring the service progress to avoid delivery delays. They must also know how to encode customer profile information into the computer system.
A guest service representative is responsible for supporting the front desk operations, assisting guests with their needs, and handling guests' inquiries. Guest service representatives duties' include processing payments, leading the guests to their respective rooms, responding to the guests' requests, escalating high-level complaints, maintaining the cleanliness and orderliness of the common areas, performing administrative duties, and suggesting recommendations for improving the guests' experience. A guest service representative should have excellent customer service and communication skills to increase the business's positive feedback.
Service writers and guest service representatives have different pay scales, as shown below.
| Service Writer | Guest Service Representative | |
| Average salary | $39,016 | $26,847 |
| Salary range | Between $24,000 And $61,000 | Between $20,000 And $34,000 |
| Highest paying City | College Park, MD | Seattle, WA |
| Highest paying state | Maryland | Washington |
| Best paying company | American Institute of Physics | Seattle Seahawks |
| Best paying industry | Manufacturing | Retail |
There are a few differences between a service writer and a guest service representative in terms of educational background:
| Service Writer | Guest Service Representative | |
| Most common degree | High School Diploma, 33% | Bachelor's Degree, 42% |
| Most common major | Business | Business |
| Most common college | - | - |
Here are the differences between service writers' and guest service representatives' demographics:
| Service Writer | Guest Service Representative | |
| Average age | 40 | 40 |
| Gender ratio | Male, 62.7% Female, 37.3% | Male, 29.9% Female, 70.1% |
| Race ratio | Black or African American, 10.6% Unknown, 5.3% Hispanic or Latino, 18.4% Asian, 5.8% White, 59.2% American Indian and Alaska Native, 0.7% | Black or African American, 11.8% Unknown, 5.3% Hispanic or Latino, 20.2% Asian, 6.5% White, 55.4% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 7% | 7% |