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The differences between shift leaders and customer service leaders can be seen in a few details. Each job has different responsibilities and duties. Additionally, a shift leader has an average salary of $33,841, which is higher than the $33,791 average annual salary of a customer service leader.
The top three skills for a shift leader include patients, customer complaints and customer service. The most important skills for a customer service leader are POS, sales floor, and store management.
| Shift Leader | Customer Service Leader | |
| Yearly salary | $33,841 | $33,791 |
| Hourly rate | $16.27 | $16.25 |
| Growth rate | 10% | -4% |
| Number of jobs | 229,485 | 301,338 |
| Job satisfaction | - | - |
| Most common degree | High School Diploma, 36% | Bachelor's Degree, 39% |
| Average age | 37 | 47 |
| Years of experience | - | 6 |
Shift leaders are tenured or experienced employees who are assigned to oversee employees in specific work shifts. They manage team members who are assigned in their shift. They also ensure that business goals are met. Shift leaders check whether team members are working, and they ensure that they always comply with company policies and guidelines. They also monitor the performance of their employees and coach them should the employees need help in any area of their work. Shift leaders should have good communication skills, decision-making skills, and interpersonal skills.
A customer service leader is responsible for managing a group of customer service staff to provide the best customer service for the company's clients, ensuring immediate action and resolution for all their inquiries and concerns. Customer service leaders regularly offer coaching opportunities for the team, identify their challenges, and provide strategic procedures to improve their interaction with the customers. They also help senior management search for business opportunities that would drive more revenue for the company and achieve profitability goals.
Shift leaders and customer service leaders have different pay scales, as shown below.
| Shift Leader | Customer Service Leader | |
| Average salary | $33,841 | $33,791 |
| Salary range | Between $26,000 And $43,000 | Between $27,000 And $41,000 |
| Highest paying City | Boston, MA | Tacoma, WA |
| Highest paying state | Massachusetts | Washington |
| Best paying company | IBM | University of California, Berkeley |
| Best paying industry | Manufacturing | Transportation |
There are a few differences between a shift leader and a customer service leader in terms of educational background:
| Shift Leader | Customer Service Leader | |
| Most common degree | High School Diploma, 36% | Bachelor's Degree, 39% |
| Most common major | Business | Business |
| Most common college | - | California State University - Bakersfield |
Here are the differences between shift leaders' and customer service leaders' demographics:
| Shift Leader | Customer Service Leader | |
| Average age | 37 | 47 |
| Gender ratio | Male, 44.2% Female, 55.8% | Male, 32.9% Female, 67.1% |
| Race ratio | Black or African American, 10.4% Unknown, 5.3% Hispanic or Latino, 18.1% Asian, 6.5% White, 58.8% American Indian and Alaska Native, 0.9% | Black or African American, 10.6% Unknown, 4.7% Hispanic or Latino, 18.9% Asian, 5.3% White, 59.9% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 10% | 8% |