Solution specialist vs client care specialist

Differences between solution specialist and client care specialist duties and responsibilities

Solution specialist example responsibilities.

• Lead multiple team meetings covering best practices, new policy and procedures, and explaining new MBO targets.
• Manage existing accounts while identifying new sources of opportunities for sales in the SME segment through cold calling and prospecting.
• Manage payroll and overall candidate compliance regarding eligibility of employment and new hire paperwork.
• Manage billing inquiries, encourage cross-selling and referral for additional property and casualty lines of business.
• Manage Microsoft SQL consolidation project to improve the operational efficiency of database servers and reduce their licensing costs.
• Research and implement new technology solutions including a CRM software, email marketing opportunities, and a company blog.
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Client care specialist example responsibilities.

• Use EMR software to manage patient records and files; reinforce and uphold patient confidentiality as required by HIPAA and clinic.
• Credential new physicians, clinics and triage centers with Medicare/Medicaid and major insurance plans for territory.
• Assign to cable company supporting cable products, schedule installation appointments and troubleshoot issues with customers in a call center environment
• Conduct teleconferences, schedule customer reservations and maintain teleconferencing database.