Supervisor jobs in Niagara Falls, NY - 385 jobs

Job Title Manufacturing Supervisor - Nights (Tonawanda, NY) Collaborate with Innovative 3Mers Around the World Choosing where to start and grow your career has a major impact on your professional and personal life, so it's equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers. This position provides an opportunity to transition from other private, public, government or military experience to a 3M career. The Impact You'll Make in this Role: As a Manufacturing Supervisor, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by: Promoting a safe and sustainable working environment through modeling safe behaviors as well as recognizing and resolving safety related problems. Establishing priorities and allocating work assignments in order to meet specific daily production requirements using lean management processes to meet customer expectations. Monitoring production rates, yields, and quality of products routinely, communicating results to employees and leveraging continuous improvement tools to improve scheduling, quality, and efficiency. Leading, coaching and developing employees through direct supervisor, floor presence, monitoring and coaching of production employees, providing recognition, overseeing training completion, policy administration and participating in hiring processes. May include contingent workers. Representing plant leadership team through supporting initiatives across the plant, including but not limited to supervision coverage for alternative shifts, being on-call and servicing as a primary plant management representative. Your Skills and Expertise To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications: High School Diploma, GED or higher (completed and verified prior to the start) AND seven (7) years of supervisory experience in one or more of the following areas: Manufacturing, Quality, and/or Supply Chain in a private, public, government or military environment. OR Bachelor's Degree or higher in a Science or Engineering discipline (completed and verified prior to the start) from an accredited institution AND two (2) years of supervisory experience in one or more of the following areas: Manufacturing, Quality, and/or Supply Chain in a private, public, government or military environment. Additional qualifications that could help you succeed even further in this role include: Previous supervision experience Excellent communication skills, both oral and written MS Office proficiency Bachelor's Degree or higher (completed and verified prior to start) from an accredited institution Experience leading daily tier management process, leading improvement projects (kaizens), and participation in Six Sigma Green Belt projects This position will fill the vacancy for a 6:00 PM to 6:00 AM (Overnight) shift with rotating days off. Work location: Tonawanda, NY Travel: May include up to 5% of domestic Relocation Assistance: May be authorized Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status). Supporting Your Well-being 3M offers many programs to help you live your best life - both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope. Chat with Max For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers. Applicable to US Applicants Only:The expected compensation range for this position is $96,557 - $118,014, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate's relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: ******************************************************************* Faith Posting Date Range 12/12/2025 To 01/11/2026 Or until filled All US-based 3M full time employees will need to sign an employee agreement as a condition of employment with 3M. This agreement lays out key terms on using 3M Confidential Information and Trade Secrets. It also has provisions discussing conflicts of interest and how inventions are assigned. Employees that are Job Grade 7 or equivalent and above may also have obligations to not compete against 3M or solicit its employees or customers, both during their employment, and for a period after they leave 3M.Learn more about 3M's creative solutions to the world's problems at ********** or on Instagram, Facebook, and LinkedIn @3M.Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.Pay & Benefits Overview: https://**********/3M/en_US/careers-us/working-at-3m/benefits/3M does not discriminate in hiring or employment on the basis of race, color, sex, national origin, religion, age, disability, veteran status, or any other characteristic protected by applicable law. Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly. 3M Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at 3M are conditioned on your acceptance and compliance with these terms. Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application, you will be asked to confirm your agreement with the terms.

We are searching for friendly and energetic part-time & full-time Customer Service Team Members to join our Tim Hortons team at 1685 Grand Island Blvd in Grand Island NY on the morning shift 6am-2pm). As a team member, your top priority is guest satisfaction. Whether you are the very first person our guests encounter, or you are producing quality food items that our guests have come to enjoy and love you will have the opportunity to deliver and create exceptional guest experiences. Your energy and passion for guest service are what make you a top team member in this fast-paced environment, while your ability to multi-task and communicate with your fellow team members will contribute to your success. In this position, delivering outstanding customer service will be your main objective. Additional responsibilities include processing food orders, cleaning public spaces, and preparing food and beverage orders. The ideal candidate will be friendly, with excellent communication and interpersonal skills. Hospitality & Customer Service: • Create a positive first impression by maintaining a clean and inviting dining room, parking lot, and wearing proper attire. • Ensure coffee and products are always fresh and accurate by following our REV procedures. • Deliver exceptional customer service through a friendly attitude, attentive behavior, and in-depth product knowledge. • Enhance the customer and employee experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You. • Use proper procedures to ensure accurate orders, such as repeating the customer's order and verifying what products are being delivered to each customer. • Greet customers promptly and warmly within 5 seconds at the front counter and drive-thru. • Maintain speed of service targets by working efficiently and meeting customers' needs. Restaurant Operations: • Adhere to all operational standards and guidelines for product preparation. • Prepare all products accurately by following the order monitor. • Communicate showcase and product needs to ensure availability for customers. • Regularly monitor and record temperatures of required products. • Keep the front counter and drive-thru area clean, organized, stocked, and ready for rush periods. Policies & Procedures: • Follow all restaurant policies, procedures, and standards. • Practice proper hand washing techniques and adhere to sanitation guidelines. • Complete all sanitation tasks as outlined. • Health & Safety: • Work in compliance with occupational health and safety legislation. • Follow safe work practices and procedures. • Use required personal protective equipment. • Report any injuries, accidents, unsafe conditions, or contraventions of health and safety regulations promptly to the Restaurant Manager or Human Resources. • Operate equipment and machinery safely to ensure the well-being of everyone. Qualifications: • Excellent customer service skills with a friendly and welcoming attitude. • Ability to work in a fast-paced environment with a sense of urgency. • Strong communication and interpersonal skills. • Ability to work on a team and with multiple employees. • Attention to detail and ability to accurately process orders. • Willingness to assist with training new employees. Physical Demands and Working Environment: The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment: Work is performed in a busy quick food service restaurant, where employees are communicating frequently with customers and other employees. Employees in this role must be able to prepare a variety of food and beverage items and work with/train other employees. There are frequent interruptions, tasks, and position changes. Physical: Primary functions require sufficient physical ability and mobility to work in a restaurant setting with multiple employees and customers; to stand for prolonged periods of time; to stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight from below temperatures and high heat temperatures, and to verbally communicate to exchange information. Vision: See in the normal visual range with or without correction. Hearing: Hear in the normal audio range with or without correction. Ability to use and wear a headset for long period of time to take and process customer orders. Other: Regular and predictable attendance is an essential function of this job. This in no way states or implies that these are the only duties to be performed by this employee. The company maintains the right to add or change these duties of this position at any time. NOTE: By applying for this position, you acknowledge and understand the above . This job description in no way states or implies that these are the only duties to be performed by an employee in this role. It is not exhaustive and may be subject to change. The company reserves the right to assign additional duties and responsibilities as needed. Clark Holdings Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Company: Buffalo Pumps About Us: Buffalo Pumps is an established manufacturer of centrifugal pumps serving major OEM accounts in the Refrigeration, Power Generation, and Defense industries. Shift Supervisor - 3rd Shift Responsibilities: * Oversee and manage 3rd shift manufacturing operations. * Supervise and coordinate activities of workers engaged in machining and assembly processes. * Ensure adherence to safety protocols and company policies. * Implement and maintain production schedules. * Monitor workflow and make adjustments as necessary to meet production targets. * Conduct performance evaluations and provide feedback to staff. * Collaborate with other supervisors and management to optimize production processes. Requirements * 3+ years of Manufacturing Supervisory experience in unionized facilities preferred. * Strong interpersonal skills with the ability to supervise and motivate others. * Background and knowledge of machining and assembly processes. * Some programming experience on CNC Lathes and Machining Centers. * Experience in cutting tool selection, fixture design, and process/manufacturing engineering. * Technical or Bachelor's degree preferred but not required. Available benefits include: * Medical/Dental/401k * Paid Time Off * Annual safety glasses and boot allowance * Robust employee assistance program

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. As a Branch Operations Lead in a Chase Branch, you'll be at the heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients' financial transactions are handled with precision and care, all while adhering to our policies, procedures, and regulatory requirements. A typical day will involve assisting clients with their transactions, but it doesn't stop there. You'll have the opportunity to make a real difference by introducing clients to self-service options that simplify their banking experience and by building lasting relationships with them. Throughout the week, you'll also dedicate time to reviewing branch operations and keeping the branch team informed about the latest policies and procedures. Your leadership will ensure that our branch not only meets but exceeds control expectations, setting a positive tone for everyone who walks through our doors. Job responsibilities Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community. Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships. Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit. Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures. Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience. Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night. Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely. Required qualifications, capabilities, and skills You take pride in adhering to policies, procedures, and regulatory banking requirements, ensuring everything runs smoothly and efficiently. You are committed to maintaining a keen eye for detail and staying organized, which helps you juggle multiple tasks effectively. You are proud of your leadership skills and operational proficiency, ensuring transaction accuracy while thriving in a collaborative team environment. You have a strong passion for educating the branch team and partners, helping them stay connected and informed. You excel at building meaningful connections and engaging with clients, always ready to educate them and refer them to our team of experts when needed. You have 1+ years of retail banking experience. You have a high school degree, GED, or foreign equivalent. You have the ability to work branch hours including weekends and evenings. Preferred qualifications, capabilities, and skills You have 6+ months of Associate Banker (Teller) experience. You have a college degree or military equivalent. Training and Travel Requirement You'll successfully complete our Branch Operations Lead Training Program before being considered for placement as a Branch Operations Lead. You'll need to be able to travel as required for in-person training and meetings.

Work Schedule Third Shift (Nights) Environmental Conditions Able to lift 40 lbs. without assistance, Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.) Job Description Location: Grand Island, NY. Relocation assistance is NOT provided. *Must be legally authorized to work in the United States without sponsorship. *Must be able to pass a comprehensive background check and drug screening. Hours: 3rd Shift Hours: Sunday Night to Friday Morning 10:30pm - 7am As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. How Will You Make an Impact? Join our team at Thermo Fisher Scientific where you'll oversee manufacturing operations with responsibility for safety, quality, delivery, and cost performance. As a Manufacturing Supervisor, you'll guide and develop a team of 10-20 operators while supporting operational excellence in a GMP-regulated environment. You'll promote a culture of continuous improvement using Lean/PPI methodologies to enhance productivity, quality, and customer satisfaction. This role provides the opportunity to create meaningful impact by producing life-changing products while developing leadership skills at a global industry leader. A Day in the Life: Coordinate and manage activities in production areas to meet short-term and long-term business goals following company policies, standard operating procedures, and work instructions. Lead direct and indirect reports providing constructive feedback to employees through the performance management process. Coach and mentor staff to elevate overall performance and achieve Company objectives. Promote a safe, efficient, and positive environment to develop growth across the entire site. Ensure employees are in compliance with Safety and Quality regulations and procedures. Technical and business risk assessment in a fast-paced work environment. Develop and implement corrective or preventative actions as part of a diverse cross-functional team. Apply advanced knowledge of multiple value streams and support groups to lead practical process improvement and problem resolution related to manufacturing of cell culture media. Perform related duties as required to meet the business goals and requirements. Education: High school diploma or GED required. Bachelor's degree in a relevant field is preferred. Certifications in Lean/Six Sigma methodologies preferred. Experience: Required: Minimum of 4 years of work experience in manufacturing, operations, production, lab setting, or related environment 2+ years of people management or leadership experience in a cGMP environment Experience in GMP, ISO or regulated manufacturing environment required Experience leading and developing effective teams Experience with quality systems, SOPs, and regulatory compliance Experience leading investigations, CAPAs and change controls Experience implementing standard work and 5S practices Knowledge, Skills, Abilities: Strong understanding of lean manufacturing and continuous improvement methodologies Expertise in production planning, scheduling and workflow optimization Ability to analyze data and metrics to drive process improvements Proficiency with ERP systems and Microsoft Office Suite Excellent verbal and written communication skills Strong problem-solving abilities and analytical mindset Flexibility to work varying shifts and schedules as needed Physical ability to perform manufacturing floor activities and cleanroom operations Ability to collaborate effectively across functions and build consensus Compensation and Benefits The salary range estimated for this position based in New York is $75,000.00-$95,000.00. This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes: A choice of national medical and dental plans, and a national vision plan, including health incentive programs Employee assistance and family support programs, including commuter benefits and tuition reimbursement At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan Employees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount For more information on our benefits, please visit: *****************************************************

The EAP Supervisor is a licensed behavioral health professional responsible for supporting the Program Manager in overseeing day-to-day clinical operations of the Employee Assistance Program (EAP). This role includes supervising staff, delivering direct client services, supporting crisis response efforts, and ensuring high-quality care. The Supervisor also contributes to program development, quality assurance, and training initiatives while maintaining a clinical caseload. Minimum Qualifications LMSW or LMHC with at least 2 years post-master's clinical experience Experience in individual, couples, and family counseling Skilled in drug/alcohol assessment, crisis intervention, and diagnostic evaluation Familiarity with community resources and support services Experience in critical incident response Valid NYS driver's license and ability to meet agency vehicle policy requirement Preferred Qualifications LCSW or LMHC Prior EAP experience Solution-Focused treatment training Experience developing and delivering workplace wellness seminars Competitive Salary of $68,000 - $72,000 based on experience Core Responsibilities Supervise clinical staff and students, including onboarding and ongoing support Provide short-term, solution-focused counseling and referrals for EAP clients Conduct risk assessments and crisis interventions Offer consultation to HR, supervisors, and union reps on employee concerns Deliver on-site support during critical incidents Oversee clinical documentation, quality assurance, and timely follow-up Support program technology enhancements, including tele-mental health services Participate in on-call emergency response rotation Ensure compliance with clinical protocols and confidentiality standards Supporting data collection for program compliance needs Program Support & Engagement Represent EAP at orientations, trainings, and benefit fairs Contribute to improving service delivery and workflow efficiency Maintain collaborative, trauma-informed practices across all service points Promote cultural competence and inclusion in all interactions Administrative & Technical Competencies Proficient with Microsoft Office Suite and standard communication tools Demonstrates strong communication, organizational, and interpersonal skills Maintains accurate and timely documentation in line with agency policies Cultural Competency: Demonstrate sensitivity and fair treatment toward individuals from diverse cultural backgrounds. Actively engage in learning and applying diversity-related skills in operations. Essential Physical Requirements: Ability to move around the office and access multi-level buildings. Ability to lift and carry items up to 10 lbs. Frequent communication via phone and email. Essential Mental Requirements: Strong problem-solving and decision-making abilities. Ability to perform under pressure and meet deadlines. Ability to motivate and inspire others to achieve program goals. Environmental/Working Conditions: Work in an office environment with a smoke-free policy and multi-level buildings. Equal Opportunity Employment: Child and Family Services provides equal employment opportunities to all employees and applicants, without discrimination based on race, color, religion, sex, national origin, age, disability, veteran status, familial status, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, promotion, and training.

BASIC PURPOSE Safety is the number one priority followed by quality, cost reduction and delivery to our customers. Responsible for continuous operation of automated and manual packaging equipment and facilitating real-time transactions within Microsoft Dynamics (D365) to expedite material and labor movements. The responsibilities will include training support for specified D365 floor activities and line operating responsibilities. Performs quality inspections on the lines, including components, work-in-progress and finished products according to cGMP's and SOP requirements. Maintains accurate documentation for line accountability and productivity. POSITION RESPONSIBILITIES Operate and provide leadership on filling and packaging lines by directing operations, staffing, and material movements. Record required packaging documentation while performing real-time transactions within Microsoft D365. Per cGMP requirements, record quality control inspection data according to SOP's. Monitor responsible operations and staffing to minimize scrap and improve batch yields. Promote and follow Lean Manufacturing concepts. Develop and train less-experienced employees on operations and procedures that support Microsoft D365 inventory management processes. Develop tools and documentation that facilitate employee competency in the same. Lead and coach other Packaging Associates during packaging operations. Revise SOP's as needed. Act as a team member on production lines by performing manual packaging functions such as hand packing products into shipping cases, loading finished goods onto pallets or conveyors, and assembling component parts into finished goods as per packaging instructions. Load and supply materials to machines. Maintain Quality standards while keeping up with machine speeds to achieve productivity targets. Inspect work-in-progress to ensure quality standards are met. Perform line disassembly & cleaning and assist in line changeovers. Maintain a neat, clean and safe work area, following Lean 5S procedures. Fill in for Production Supervisor as needed.

Job Description Hallmark Management Service is an onsite food service management company providing residential dining service, catering, and retail operations at some locations. Our dining program specializes in made from scratch and made to order meals. Our customers will find a wide variety of fresh salads and soups, deli sandwiches, hot entrees, delicious sides, inspiring accompaniments, homemade desserts and more. Our values are purposefully simple, we believe in being honest, hardworking, hospitable, and hungry to achieve great things together. These four simple words help us define what is important and how to make good decisions that we can be proud of together. At Hallmark Management, we offer: Paid time off Paid Holidays Annual opportunities for merit increases Medical, Dental, Vision Insurance Company Paid Life Insurance 401K with a company match Free Meal while working Free nonskid shoes Employee Assistance Program Job Related Duties & Responsibilities Demonstrates complete understanding of all menu items being served and can access associated allergen or additional information that customers may need Lead by example in consistently supporting company policies (i.e. uniform, name tags, safety, cut gloves, etc.) Holds team accountable through field coaching during the shift Supports team in maintaining a clean and organized workspace storing, labeling and rotating product according to our standards Assures all station specific standards are always being met through the employees working in those areas Provides direction to assigned staff to assure that customers are being efficiently served based upon volume throughout meal service Communicate service issues/information to management as needed to assure a smooth-running operation Exhibits a customer comes first attitude Position Requirements: Background Check/Drug Screen Ability to work as part of a team Requires occasional lifting, carrying, pushing, pulling up to 40 lbs. Requires constant standing and walking

Join Our Team and Make a Difference Every Day Supervisor of Community Services Pay: $22.00 - $23.00/hour Schedule: * Tuesday: 1:30pm - 9pm * Wednesday: 8am - 4pm * Thursday: 8am - 4pm * Friday: 1:30pm - 9pm * Saturday: 8:30am - 3:00pm (minimum 3 Saturdays per month) The Summit Center is Western New York's leading provider of evidence-based services for children and adults with autism and other developmental, social, and behavioral challenges. Our team is dedicated to helping every individual we serve achieve their highest level of independence. If you're passionate about making lives better and in search of a good job with dedicated supervisors, great benefits, and a supportive environment become a #DifferenceMaker and join our team. Why Work With Us? * Up to 32 days of paid time off * 14-16 paid holidays annually * Potential for annual raises and profit sharing * Health, dental, and vision insurance/Medical opt-out payment (up to $1,000/year) * 401K with up to 4% employer match * Life and long-term disability insurance Your Impact as the Supervisor of Community Services The Supervisor of Community Services oversees respite and grant-funded services, ensuring program objectives are met for initiatives including STAR Recreation, BFFS, and STAR. Responsibilities include interviewing, training, and supervising Direct Support Professionals (DSPs), planning and scheduling staff and program activities, and providing direct support when needed. * Ensures that the individuals served are provided personal choice and are encouraged and supported in making their own decisions to the greatest extent possible. * Ensures that individuals are offered opportunities to participate in the community to the greatest extent possible and in the most integrated setting appropriate to their needs. * Ensure that provision of services occurs as per individual life plans and/or agency contracts. * Provide crisis intervention as needed * Assist with training of staff in best-practice methods * Perform behavioral, Health and Safety Standards as defined in employee handbook * Ensure quality assurance in the provision of services * Maintain the rights of individuals being served * Assist in hiring and training of staff * Ensure that staff follow incident reporting guidelines as per agency policies and procedures, as well as OPWDD regulations * Complete observations of DSP/Respite staff * Assist with program supply orders and field trip planning * Works as a Life Skills Trainer EDUCATION and/or EXPERIENCE: * Associate's degree in Human Services or related field * One year of experience in the field of developmental disabilities CERTIFICATES, LICENSES, REGISTRATIONS Etc. - A valid NYS Drivers License At The Summit Center, you'll be part of a compassionate, highly trained team committed to empowering individuals to reach their full potential. Let your next job be the one that truly makes a difference. Apply now to become a #DifferenceMaker!

Pay Rate: $27.00-$32.17 Shift: Varies As a member of management team provides oversight and leadership to residential programs. Collaborates with and provides direction and supervision to Medical Coordinator and Direct Care staff to ensure quality direct services are provided to the people we serve in accordance with the agencies mission. Supports the Mission of Residential Services which is committed to providing a continuum of residential settings, creating a safe and functional living environment for all persons served. Through collaboration, people are empowered to become full and active members of their community and to make decisions affecting (or reflecting) how they choose to live their lives. ESSENTIAL FUNCTIONS/RESPONSIBILITIES: • Ensure residential program is of high quality and following regulatory requirements and prepared for external reviews and surveys. Including adherence to HCBS guidelines and home-like environment. • Maintains knowledge of program support area needs (human resources, recruitment, training, information technology, property management, etc.) for communicating needs as appropriate • Ensures high quality medical care and support is being provided in conjunction with medical coordinator and RN • Responsible for appropriate staffing activities including the selection, supervision, and retention of staff to meet individuals' needs and service requirements. • Responsible for the training and on-going development of staff to ensure and improve quality of care • Ensures appropriate, effective, and timely communication across all program settings. • Assumes leadership role in the development and sustenance of positive interpersonal relationships and liaisons with person served, families, advocates, employees, the surrounding community/neighborhood • Responsible for fiscal management duties to ensure sound fiscal accountability within the sites and person served accounts. Ensure that audits are completed of personal accounts twice monthly. • Coordinates placements and ensures pre-admission requirements are met for each new person entering the program. Ensure each person has an appropriately developed person centered plan. • Ensures efficient, confidential and comprehensive record keeping as mandated for person served and staff related activities/incidents and site maintenance. • In addition to your normal schedule, you are expected as your duties require to be on site during evenings, overnights, and weekends. • Is available 24 hours per day for emergencies at sites. • Participates or chairs agency committees, meetings, and training as required • Responsible for adherence to the Senior Residential Manual • Complies with all agency policy and procedures • Other duties as assigned MINIMUM QUALIFICATIONS: • Associates degree in Human Services or related area and 1 year of experience, or equivalent combination of education and experience. • Completion of and/or enrollment in agency Management Training. • Valid Driver's License that meets agency policy. • Lifting requirement of 35 lbs. • Physical agility and ability to react to emergency situations, including maintaining Strategies for Crisis Intervention and Prevention (SCIP-R) certification as per regulatory guidelines. • CPR certification. • Medication Certification required. • Ability to meet physical requirements of the position when performing the following: standing, walking, sitting, bending, stooping, squatting, kneeling and climbing. • Ability to lift and transfer individuals manually and mechanically as required by prescribed program/plan. • Ability to effectively respond to common inquiries or complaints from individuals, staff, regulatory agencies or members of the community. SUPERVISORY RESPONSIBILITIES: Responsible for the supervision and development of Direct Care staff. Why People Inc.? When you join the People Inc. team, you can make a difference in the lives of people receiving services while also receiving outstanding benefits (generous PTO, PTO buyback, affordable insurances, tuition reimbursement, career mentoring, shift incentives, on-demand pay access and more), consistent schedules and the opportunity to help others move closer to their life goals and dreams. People Inc. is the regions most experienced provider of programs for people with developmental disabilities and other special needs. We understand that working one-on-one with people who have disabilities and helping them in all aspects of daily life takes someone who's dedicated, caring and compassionate - that's how we treat our employees.

The Overnight Janitorial Supervisor will ensure a positive customer experience by keeping all areas of the store clean and supervising a small cleaning crew PRIMARY FUNCTIONS AND ESSENTIAL RESPONSIBILITIES: Make rounds to ensure crew coverage of designated work areas, give specific cleaning instructions/ assignments as needed Prepare work schedules, conduct inspections, coach/counsel, and recommend other disciplinary actions as need Maintain and update the daily team record (timekeeping/work schedules) on a daily basis Professionally clean and maintain facility using cleaning procedures and products in conformance with prescribed company standards Utilizing commercial floorcare equipment Move all reasonably portable items to clean under and behind and in corners and edges Identify and note any damages or issues to direct supervisor Replenish/restock consumable items such as soaps and paper products Other responsibilities as assigned Continual standing, walking and reaching throughout shift Occasionally crouching or kneeling Qualifications REPORTING RELATIONSHIPS: Reports to Quality Assurance Manager QUALIFICATIONS: Custodial supervisor or team lead experience Leadership - Demonstrated ability to lead people and get results Proactive and organized Punctuality and reliability is a must. Honesty and exceptional work ethic. Pass drug testing and background check and eligible to work in the U.S. Ability to work a shift during the following hours: 2am - 9am five (5) days per week. PHYSICAL DEMANDS AND WORK ENVIRONMENT: Continual standing, walking and reaching throughout shift. Occasionally crouching or kneeling. Must be able to occasionally lift over 80 pounds.

Why Join Care Medical Practice? Care Medical Practice is a provider-led, community-based health and care partner dedicated to improving the health and well-being of those who need care the most, with a deep commitment to high-needs, urban and rural communities. Our local physicians, nurses, and caregivers work together to serve people and the communities they live in, beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible, often in-home, because we know a deep understanding of our patient's race, culture, and environment is critical to delivering improved health outcomes. By empowering patients, providers, and caregivers with the support they need, we strive to make health and care a reality-not a burden-every single day. Join us in creating a better way to care. Position Overview The Family Member Engagement Call Center Supervisor oversees the daily operations of the Care Medical and Grace at Home call centers, ensuring an exceptional experience for every Family Member (patient). This role supervises a team of engagement agents responsible for scheduling, outreach, and inbound inquiries. The Supervisor is accountable for achieving service levels, optimizing team performance, ensuring staff compliance with clinical scheduling protocols, and maintaining high-quality communication aligned with Care Medical's mission and standards. This position is ideal for a Licensed Practical Nurse (LPN) with call center and management experience, strong communication skills, and a passion for supporting primary care delivery in a patient-centered medical home model. Key Responsibilities Team Leadership & Operations Management Supervise, mentor, and performance-manage Family Member Engagement Agents. Monitor daily call volumes, agent productivity, and service-level adherence (AHT, abandonment rate, first-call resolution). Conduct regular team huddles, coaching sessions, and quality audits to promote excellent service and compliance with scripts and protocols. Manage staffing and scheduling to maintain operational continuity and meet patient access goals. Collaborate with HR and management on agent recruitment, onboarding, and performance evaluations. Scheduling & Clinical Coordination Oversee accurate scheduling for all Care Medical and Grace at Home departments, ensuring adherence to provider templates and clinical protocols. Support workflows for appointment reminders, rescheduling, and care gap outreach. Ensure correct handling of triage calls, medication refills, records requests, and care coordination activities. Reinforce documentation accuracy and timeliness in the MEDENT EMR system. Quality, Compliance & Continuous Improvement Establish and monitor performance metrics for quality assurance, service delivery, and data accuracy. Ensure compliance with HIPAA, OSHA, and organizational privacy and safety standards. Identify workflow bottlenecks and recommend improvements to enhance access and efficiency. Collaborate with Clinical Leadership and Operations to align call center goals with overall practice objectives. Training & Knowledge Development Lead ongoing training on communication skills, EMR proficiency (MEDENT), and primary care scheduling practices. Support bilingual communication and culturally sensitive service delivery. Stay informed on healthcare regulations, medical terminology, and practice updates that impact patient scheduling and communication. Required Qualifications Education: Licensed Practical Nurse (LPN) credential preferred. Associate's degree in healthcare administration, nursing, or related field acceptable. Strong knowledge of medical terminology required. Experience: 3-5 years of call center or centralized scheduling experience within a healthcare setting. At least 2 years of supervisory or leadership experience required. Primary care experience preferred (pediatrics, women's health, adult medicine, geriatrics). Experience with MEDENT EMR strongly preferred. Proven ability to manage performance metrics and call center operations. Skills & Abilities: Bilingual (English/Spanish or other language representative of our patient population) strongly preferred. Excellent verbal communication, active listening, and motivational leadership skills. High emotional intelligence, professionalism, and accountability in a fast-paced environment. Strong organizational, analytical, and problem-solving abilities. Proficiency in Microsoft Office, call center tools (RingCentral or similar), and EMR navigation. Our Benefits Financial Well-being Competitive Compensation: We offer competitive salaries to attract and retain the best talent. 401(k) with Employer Match: Plan for your future with our 401(k) plan and a generous 4% employer match. Health and Wellness Comprehensive Medical Plan: We proudly offer a comprehensive medical option with an employer contribution. Dental & Vision Coverage: Maintain your oral and eye health with our employer-paid dental and vision plans via MetLife. Employer-Paid Insurance: Life, Short-Term Disability (STD), and Long-Term Disability (LTD) insurance are provided at no cost to you. Generous Paid Time Off: Enjoy ample time off for rest and rejuvenation with generous PTO, holidays, and wellness time. Additional Perks Continuing Medical Education (CME) Allowance for Providers: Stay at the forefront of your field with our CME allowance. Commuter Benefits: Save on your commute with our commuter benefits program. Mileage Reimbursement: Get reimbursed for work-related travel expenses. The working environment and physical requirements of the job include: This position requires in-home, assisted living, and independent-living community based work. The job requires frequent travel for patient visits in all types of weather conditions. Work may be performed in settings with conditioned air, artificial light, and an open workspace. In this position you will need an ability to travel frequently by car and/or public transportation, the ability to communicate with customers, vendors, management, and other co-workers in person and over devices, sometimes with people who are agitated. Regular use of the telephone and e-mail for communication is essential. Sitting or standing for extended periods is common. Must be able to receive ordinary information and to prepare or inspect documents. Lifting of up to 50 lbs. occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, and FAX machines. Good reasoning ability is important. Able to understand and utilize management reports, memos, and other documents to conduct business.

Join Our Team and Make a Difference Every Day Supervisor of Community Services Pay: $22.00 - $23.00/hour Schedule: Tuesday: 1:30pm - 9pm Wednesday: 8am - 4pm Thursday: 8am - 4pm Friday: 1:30pm - 9pm Saturday: 8:30am - 3:00pm (minimum 3 Saturdays per month) The Summit Center is Western New York's leading provider of evidence-based services for children and adults with autism and other developmental, social, and behavioral challenges. Our team is dedicated to helping every individual we serve achieve their highest level of independence. If you're passionate about making lives better and in search of a good job with dedicated supervisors, great benefits, and a supportive environment become a #DifferenceMaker and join our team. Why Work With Us? Up to 32 days of paid time off 14-16 paid holidays annually Potential for annual raises and profit sharing Health, dental, and vision insurance/Medical opt-out payment (up to $1,000/year) 401K with up to 4% employer match Life and long-term disability insurance Your Impact as the Supervisor of Community Services The Supervisor of Community Services oversees respite and grant-funded services, ensuring program objectives are met for initiatives including STAR Recreation, BFFS, and STAR. Responsibilities include interviewing, training, and supervising Direct Support Professionals (DSPs), planning and scheduling staff and program activities, and providing direct support when needed. Ensures that the individuals served are provided personal choice and are encouraged and supported in making their own decisions to the greatest extent possible. Ensures that individuals are offered opportunities to participate in the community to the greatest extent possible and in the most integrated setting appropriate to their needs. Ensure that provision of services occurs as per individual life plans and/or agency contracts. Provide crisis intervention as needed Assist with training of staff in best-practice methods Perform behavioral, Health and Safety Standards as defined in employee handbook Ensure quality assurance in the provision of services Maintain the rights of individuals being served Assist in hiring and training of staff Ensure that staff follow incident reporting guidelines as per agency policies and procedures, as well as OPWDD regulations Complete observations of DSP/Respite staff Assist with program supply orders and field trip planning Works as a Life Skills Trainer EDUCATION and/or EXPERIENCE: Associate's degree in Human Services or related field One year of experience in the field of developmental disabilities CERTIFICATES, LICENSES, REGISTRATIONS Etc. - A valid NYS Drivers License At The Summit Center, you'll be part of a compassionate, highly trained team committed to empowering individuals to reach their full potential. Let your next job be the one that truly makes a difference. Apply now to become a #DifferenceMaker!

At Elderwood at Williamsville the Supervisor of Dining Services assists the Director of Dining Services with general oversight and management of department operations and personnel. The individual maintains a leadership role within the department, leads by example and ensures regulations, procedures Responsibilities 1. Assists Director of Dining Services with overseeing the daily operations of the dining service department including the kitchen, dish room, food storage areas, and dining rooms. 2. Adheres to state regulations, current best practices, policies, and procedures for food preparation and meal service. 3. Ensures all Dining Services staff members are adhering to department policies and procedures for food handling, preparation, and service. 4. Monitors department food and non-food item inventory consistent with resident needs and the weekly menu cycle. 5. Provides regular communication to the Director and/or Administrator regarding food service operations. 6. Conducts routine audits and monitors performance improvement initiatives related to food service at the direction of the Director of Dining Services or the Administrator. 7. Attends, and actively participates in, staff meetings, required in-service programs, and other meetings/programs deemed appropriate by the Administrator or Director of Nutritional Services. 8. Performs job functions of each subordinate department position when necessary. 9. Acts as Director of Dining Services in his/her absence. 10. Regularly interacts and communicates with residents/family members regarding meal service. 11. Maintains a working knowledge of federal regulations of the State Department of Health code and rules and regulations regarding meal service in the post-acute care setting. 12. Ensures proper preparation, maintenance, and service of food in accordance with state rules and regulations. 13. Acts as a preceptor for food service students and interns. 14. Assists with training of new and current department staff. 15. Conducts in-service programs for dietary and facility staff upon request. 16. Provides feedback to the Director and Administrator on the work performance of Dining Services staff members. 17. Utilizes electronic timekeeping system as directed. 18. Arrives to work on time, regularly, and works as scheduled. 19. Recognizes and follows the dress code of the facility including wearing name tag at all times. 20. Follows policy and procedure regarding all electronic devices, computers, tablets, etc. 21. Supports and abides by Elderwood's Mission, Vision, and Values. 22. Abides by Elderwood's businesses code of conduct, compliance and HIPAA policies. 23. Performs other duties as assigned by supervisor, management staff or Administrator. Qualifications High School diploma or equivalent Working knowledge of CMS and DOH regulations related to food service Associates degree in Food Service Management, Hospitality Management, or related field preferred Certified Dietary Manager preferred Demonstrated supervisory experience preferred Experience with DOH survey process preferred Computer skills consistent with nutritional software programs preferred This position requires regular interaction with residents, coworkers, visitors, and/or supervisors. In order to ensure a safe work environment for residents, coworkers, visitors, and/or supervisors of the Company, and to permit unfettered communication between the employee and those residents, coworkers, visitors, and supervisors, this position requires that the employee be able to read, write, speak, and understand the English language at an intermediate or more advanced level. EOE Statement WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

Company: Buffalo Pumps About Us: Buffalo Pumps is an established manufacturer of centrifugal pumps serving major OEM accounts in the Refrigeration, Power Generation, and Defense industries. Shift Supervisor - 3rd Shift Responsibilities: Oversee and manage 3rd shift manufacturing operations. Supervise and coordinate activities of workers engaged in machining and assembly processes. Ensure adherence to safety protocols and company policies. Implement and maintain production schedules. Monitor workflow and make adjustments as necessary to meet production targets. Conduct performance evaluations and provide feedback to staff. Collaborate with other supervisors and management to optimize production processes. Requirements 3+ years of Manufacturing Supervisory experience in unionized facilities preferred. Strong interpersonal skills with the ability to supervise and motivate others. Background and knowledge of machining and assembly processes. Some programming experience on CNC Lathes and Machining Centers. Experience in cutting tool selection, fixture design, and process/manufacturing engineering. Technical or Bachelor's degree preferred but not required. Available benefits include: Medical/Dental/401k Paid Time Off Annual safety glasses and boot allowance Robust employee assistance program Salary Description $70,000 - $80,000/yr

We are searching for friendly and energetic full-time Customer Service Team Member to join our Tim Hortons team at 204 Oak St in Batavia, NY on the Evening shifts (12pm-8pm) & part-time (2pm-8pm) including weekends. As a team member, your top priority is guest satisfaction. Whether you are the very first person our guests encounter, or you are producing quality food items that our guests have come to enjoy and love you will have the opportunity to deliver and create exceptional guest experiences. Your energy and passion for guest service are what make you a top team member in this fast-paced environment, while your ability to multi-task and communicate with your fellow team members will contribute to your success. In this position, delivering outstanding customer service will be your main objective. Additional responsibilities include processing food orders, cleaning public spaces, and preparing food and beverage orders. The ideal candidate will be friendly, with excellent communication and interpersonal skills. Hospitality & Customer Service: • Create a positive first impression by maintaining a clean and inviting dining room, parking lot, and wearing proper attire. • Ensure coffee and products are always fresh and accurate by following our REV procedures. • Deliver exceptional customer service through a friendly attitude, attentive behavior, and in-depth product knowledge. • Enhance the customer and employee experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You. • Use proper procedures to ensure accurate orders, such as repeating the customer's order and verifying what products are being delivered to each customer. • Greet customers promptly and warmly within 5 seconds at the front counter and drive-thru. • Maintain speed of service targets by working efficiently and meeting customers' needs. Restaurant Operations: • Adhere to all operational standards and guidelines for product preparation. • Prepare all products accurately by following the order monitor. • Communicate showcase and product needs to ensure availability for customers. • Regularly monitor and record temperatures of required products. • Keep the front counter and drive-thru area clean, organized, stocked, and ready for rush periods. Policies & Procedures: • Follow all restaurant policies, procedures, and standards. • Practice proper hand washing techniques and adhere to sanitation guidelines. • Complete all sanitation tasks as outlined. • Health & Safety: • Work in compliance with occupational health and safety legislation. • Follow safe work practices and procedures. • Use required personal protective equipment. • Report any injuries, accidents, unsafe conditions, or contraventions of health and safety regulations promptly to the Restaurant Manager or Human Resources. • Operate equipment and machinery safely to ensure the well-being of everyone. Qualifications: • Excellent customer service skills with a friendly and welcoming attitude. • Ability to work in a fast-paced environment with a sense of urgency. • Strong communication and interpersonal skills. • Ability to work on a team and with multiple employees. • Attention to detail and ability to accurately process orders. • Willingness to assist with training new employees. Physical Demands and Working Environment: The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Environment: Work is performed in a busy quick food service restaurant, where employees are communicating frequently with customers and other employees. Employees in this role must be able to prepare a variety of food and beverage items and work with/train other employees. There are frequent interruptions, tasks, and position changes. Physical: Primary functions require sufficient physical ability and mobility to work in a restaurant setting with multiple employees and customers; to stand for prolonged periods of time; to stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight from below temperatures and high heat temperatures, and to verbally communicate to exchange information. Vision: See in the normal visual range with or without correction. Hearing: Hear in the normal audio range with or without correction. Ability to use and wear a headset for long period of time to take and process customer orders. Other: Regular and predictable attendance is an essential function of this job. This in no way states or implies that these are the only duties to be performed by this employee. The company maintains the right to add or change these duties of this position at any time. NOTE: By applying for this position, you acknowledge and understand the above . This job description in no way states or implies that these are the only duties to be performed by an employee in this role. It is not exhaustive and may be subject to change. The company reserves the right to assign additional duties and responsibilities as needed. Clark-Lumberg Associates LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion. As a Branch Operations Lead in a Chase Branch, you'll be at the heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients' financial transactions are handled with precision and care, all while adhering to our policies, procedures, and regulatory requirements. A typical day will involve assisting clients with their transactions, but it doesn't stop there. You'll have the opportunity to make a real difference by introducing clients to self-service options that simplify their banking experience and by building lasting relationships with them. Throughout the week, you'll also dedicate time to reviewing branch operations and keeping the branch team informed about the latest policies and procedures. Your leadership will ensure that our branch not only meets but exceeds control expectations, setting a positive tone for everyone who walks through our doors. **Job responsibilities** + Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community. + Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships. + Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit. + Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures. + Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience. + Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night. + Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely. **Required qualifications, capabilities, and skills** + You take pride in adhering to policies, procedures, and regulatory banking requirements, ensuring everything runs smoothly and efficiently. + You are committed to maintaining a keen eye for detail and staying organized, which helps you juggle multiple tasks effectively. + You are proud of your leadership skills and operational proficiency, ensuring transaction accuracy while thriving in a collaborative team environment. + You have a strong passion for educating the branch team and partners, helping them stay connected and informed. + You excel at building meaningful connections and engaging with clients, always ready to educate them and refer them to our team of experts when needed. + You have 1+ years of retail banking experience. + You have a high school degree, GED, or foreign equivalent. + You have the ability to work branch hours including weekends and evenings. **Preferred qualifications, capabilities, and skills** + You have 6+ months of Associate Banker (Teller) experience. + You have a college degree or military equivalent. **Training and Travel Requirement** + You'll successfully complete our Branch Operations Lead Training Program before being considered for placement as a Branch Operations Lead. + You'll need to be able to travel as required for in-person training and meetings. Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans **Base Pay/Salary** Amherst,NY $22.98 - $28.37 / hour

Why Join Care Medical Practice? Care Medical Practice is a provider-led, community-based health and care partner dedicated to improving the health and well-being of those who need care the most, with a deep commitment to high-needs, urban and rural communities. Our local physicians, nurses, and caregivers work together to serve people and the communities they live in, beyond just treating symptoms. We remove barriers by delivering personalized care as close to home as possible, often in-home, because we know a deep understanding of our patient's race, culture, and environment is critical to delivering improved health outcomes. By empowering patients, providers, and caregivers with the support they need, we strive to make health and care a reality-not a burden-every single day. Join us in creating a better way to care. Position Overview The Family Member Engagement Call Center Supervisor oversees the daily operations of the Care Medical and Grace at Home call centers, ensuring an exceptional experience for every Family Member (patient). This role supervises a team of engagement agents responsible for scheduling, outreach, and inbound inquiries. The Supervisor is accountable for achieving service levels, optimizing team performance, ensuring staff compliance with clinical scheduling protocols, and maintaining high-quality communication aligned with Care Medical's mission and standards. This position is ideal for a Licensed Practical Nurse (LPN) with call center and management experience, strong communication skills, and a passion for supporting primary care delivery in a patient-centered medical home model. Key Responsibilities Team Leadership & Operations Management Supervise, mentor, and performance-manage Family Member Engagement Agents. Monitor daily call volumes, agent productivity, and service-level adherence (AHT, abandonment rate, first-call resolution). Conduct regular team huddles, coaching sessions, and quality audits to promote excellent service and compliance with scripts and protocols. Manage staffing and scheduling to maintain operational continuity and meet patient access goals. Collaborate with HR and management on agent recruitment, onboarding, and performance evaluations. Scheduling & Clinical Coordination Oversee accurate scheduling for all Care Medical and Grace at Home departments, ensuring adherence to provider templates and clinical protocols. Support workflows for appointment reminders, rescheduling, and care gap outreach. Ensure correct handling of triage calls, medication refills, records requests, and care coordination activities. Reinforce documentation accuracy and timeliness in the MEDENT EMR system. Quality, Compliance & Continuous Improvement Establish and monitor performance metrics for quality assurance, service delivery, and data accuracy. Ensure compliance with HIPAA, OSHA, and organizational privacy and safety standards. Identify workflow bottlenecks and recommend improvements to enhance access and efficiency. Collaborate with Clinical Leadership and Operations to align call center goals with overall practice objectives. Training & Knowledge Development Lead ongoing training on communication skills, EMR proficiency (MEDENT), and primary care scheduling practices. Support bilingual communication and culturally sensitive service delivery. Stay informed on healthcare regulations, medical terminology, and practice updates that impact patient scheduling and communication. Required Qualifications Education: Licensed Practical Nurse (LPN) credential preferred. Associate's degree in healthcare administration, nursing, or related field acceptable. Strong knowledge of medical terminology required. Experience: 3-5 years of call center or centralized scheduling experience within a healthcare setting. At least 2 years of supervisory or leadership experience required. Primary care experience preferred (pediatrics, women's health, adult medicine, geriatrics). Experience with MEDENT EMR strongly preferred. Proven ability to manage performance metrics and call center operations. Skills & Abilities: Bilingual (English/Spanish or other language representative of our patient population) strongly preferred. Excellent verbal communication, active listening, and motivational leadership skills. High emotional intelligence, professionalism, and accountability in a fast-paced environment. Strong organizational, analytical, and problem-solving abilities. Proficiency in Microsoft Office, call center tools (RingCentral or similar), and EMR navigation. Our Benefits Financial Well-being Competitive Compensation: We offer competitive salaries to attract and retain the best talent. 401(k) with Employer Match: Plan for your future with our 401(k) plan and a generous 4% employer match. Health and Wellness Comprehensive Medical Plan: We proudly offer a comprehensive medical option with an employer contribution. Dental & Vision Coverage: Maintain your oral and eye health with our employer-paid dental and vision plans via MetLife. Employer-Paid Insurance: Life, Short-Term Disability (STD), and Long-Term Disability (LTD) insurance are provided at no cost to you. Generous Paid Time Off: Enjoy ample time off for rest and rejuvenation with generous PTO, holidays, and wellness time. Additional Perks Continuing Medical Education (CME) Allowance for Providers: Stay at the forefront of your field with our CME allowance. Commuter Benefits: Save on your commute with our commuter benefits program. Mileage Reimbursement: Get reimbursed for work-related travel expenses. The working environment and physical requirements of the job include: This position requires in-home, assisted living, and independent-living community based work. The job requires frequent travel for patient visits in all types of weather conditions. Work may be performed in settings with conditioned air, artificial light, and an open workspace. In this position you will need an ability to travel frequently by car and/or public transportation, the ability to communicate with customers, vendors, management, and other co-workers in person and over devices, sometimes with people who are agitated. Regular use of the telephone and e-mail for communication is essential. Sitting or standing for extended periods is common. Must be able to receive ordinary information and to prepare or inspect documents. Lifting of up to 50 lbs. occasionally may be required. Good manual dexterity for the use of common office equipment such as computer terminals, calculator, copiers, and FAX machines. Good reasoning ability is important. Able to understand and utilize management reports, memos, and other documents to conduct business.

Pay Rate: $27.00-$32.17 Shift: Varies As a member of management team provides oversight and leadership to residential programs. Collaborates with and provides direction and supervision to Medical Coordinator and Direct Care staff to ensure quality direct services are provided to the people we serve in accordance with the agencies mission. Supports the Mission of Residential Services which is committed to providing a continuum of residential settings, creating a safe and functional living environment for all persons served. Through collaboration, people are empowered to become full and active members of their community and to make decisions affecting (or reflecting) how they choose to live their lives. ESSENTIAL FUNCTIONS/RESPONSIBILITIES: • Ensure residential program is of high quality and following regulatory requirements and prepared for external reviews and surveys. Including adherence to HCBS guidelines and home-like environment. • Maintains knowledge of program support area needs (human resources, recruitment, training, information technology, property management, etc.) for communicating needs as appropriate • Ensures high quality medical care and support is being provided in conjunction with medical coordinator and RN • Responsible for appropriate staffing activities including the selection, supervision, and retention of staff to meet individuals' needs and service requirements. • Responsible for the training and on-going development of staff to ensure and improve quality of care • Ensures appropriate, effective, and timely communication across all program settings. • Assumes leadership role in the development and sustenance of positive interpersonal relationships and liaisons with person served, families, advocates, employees, the surrounding community/neighborhood • Responsible for fiscal management duties to ensure sound fiscal accountability within the sites and person served accounts. Ensure that audits are completed of personal accounts twice monthly. • Coordinates placements and ensures pre-admission requirements are met for each new person entering the program. Ensure each person has an appropriately developed person centered plan. • Ensures efficient, confidential and comprehensive record keeping as mandated for person served and staff related activities/incidents and site maintenance. • In addition to your normal schedule, you are expected as your duties require to be on site during evenings, overnights, and weekends. • Is available 24 hours per day for emergencies at sites. • Participates or chairs agency committees, meetings, and training as required • Responsible for adherence to the Senior Residential Manual • Complies with all agency policy and procedures • Other duties as assigned MINIMUM QUALIFICATIONS: • Associates degree in Human Services or related area and 1 year of experience, or equivalent combination of education and experience. • Completion of and/or enrollment in agency Management Training. • Valid Driver's License that meets agency policy. • Lifting requirement of 35 lbs. • Physical agility and ability to react to emergency situations, including maintaining Strategies for Crisis Intervention and Prevention (SCIP-R) certification as per regulatory guidelines. • CPR certification. • Medication Certification required. • Ability to meet physical requirements of the position when performing the following: standing, walking, sitting, bending, stooping, squatting, kneeling and climbing. • Ability to lift and transfer individuals manually and mechanically as required by prescribed program/plan. • Ability to effectively respond to common inquiries or complaints from individuals, staff, regulatory agencies or members of the community. SUPERVISORY RESPONSIBILITIES: Responsible for the supervision and development of Direct Care staff. Why People Inc.? When you join the People Inc. team, you can make a difference in the lives of people receiving services while also receiving outstanding benefits (generous PTO, PTO buyback, affordable insurances, tuition reimbursement, career mentoring, shift incentives, on-demand pay access and more), consistent schedules and the opportunity to help others move closer to their life goals and dreams. People Inc. is the regions most experienced provider of programs for people with developmental disabilities and other special needs. We understand that working one-on-one with people who have disabilities and helping them in all aspects of daily life takes someone who's dedicated, caring and compassionate - that's how we treat our employees.