Supervisor of customer relations vs lead customer service representative

The differences between supervisors of customer relations and lead customer service representatives can be seen in a few details. Each job has different responsibilities and duties. It typically takes 6-12 months to become both a supervisor of customer relations and a lead customer service representative. Additionally, a lead customer service representative has an average salary of $36,097, which is higher than the $33,287 average annual salary of a supervisor of customer relations.

The top three skills for a supervisor of customer relations include customer satisfaction, inbound calls and customer complaints. The most important skills for a lead customer service representative are cleanliness, cash handling, and inventory control.

Supervisor of customer relations vs lead customer service representative overview

	Supervisor Of Customer Relations	Lead Customer Service Representative
Yearly salary	$33,287	$36,097
Hourly rate	$16.00	$17.35
Growth rate	-4%	-4%
Number of jobs	126,406	192,052
Job satisfaction	-	-
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 33%
Average age	40	40
Years of experience	12	12

Supervisor of customer relations vs lead customer service representative salary

Supervisors of customer relations and lead customer service representatives have different pay scales, as shown below.

	Supervisor Of Customer Relations	Lead Customer Service Representative
Average salary	$33,287	$36,097
Salary range	Between $22,000 And $48,000	Between $22,000 And $58,000
Highest paying City	-	Goldsboro, NC
Highest paying state	-	New York
Best paying company	-	IBM
Best paying industry	-	Insurance

Differences between supervisor of customer relations and lead customer service representative education

There are a few differences between a supervisor of customer relations and a lead customer service representative in terms of educational background:

	Supervisor Of Customer Relations	Lead Customer Service Representative
Most common degree	Bachelor's Degree, 48%	Bachelor's Degree, 33%
Most common major	Business	Business
Most common college	-	-

Supervisor of customer relations vs lead customer service representative demographics

Here are the differences between supervisors of customer relations' and lead customer service representatives' demographics:

	Supervisor Of Customer Relations	Lead Customer Service Representative
Average age	40	40
Gender ratio	Male, 42.5% Female, 57.5%	Male, 32.1% Female, 67.9%
Race ratio	Black or African American, 10.9% Unknown, 5.2% Hispanic or Latino, 22.0% Asian, 5.9% White, 55.3% American Indian and Alaska Native, 0.7%	Black or African American, 11.8% Unknown, 5.4% Hispanic or Latino, 21.2% Asian, 6.3% White, 54.6% American Indian and Alaska Native, 0.7%
LGBT Percentage	7%	7%

Differences between supervisor of customer relations and lead customer service representative duties and responsibilities

Supervisor of customer relations example responsibilities.

Manage, troubleshoot and problem solve for providers and members.
Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Prepare press kits, design flyers, retouch and enhance photos for PowerPoint presentations.
Invoice reconciliation, payroll verification daily communication with customers.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Train new associates on the POS system.

Lead customer service representative example responsibilities.

Interact extensively with customers to achieve timely issue resolution while maintaining high standards for dock organization and cleanliness.
Create PowerPoint presentations and present them to other customer service representatives.
Communicate with center leadership and corporate customers any observe performance gaps; tracking and analyzing compliance to call center service standards.
Implement cost cutting measures leveraging out FedEx applications and services provide.

Supervisor of customer relations vs lead customer service representative skills

Common supervisor of customer relations skills

Customer Satisfaction, 13%
Inbound Calls, 6%
Customer Complaints, 6%
Customer Care, 6%
Payroll, 5%
Customer Inquiries, 4%

Common lead customer service representative skills

Cleanliness, 65%
Cash Handling, 14%
Inventory Control, 12%
POS, 1%
Customer Service, 1%
Sales Floor, 1%

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Supervisor Of Customer Relations
Supervisor Of Customer Relations vs Lead Customer Service Representative

Updated January 8, 2025

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