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The differences between support associates and client support specialists can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a support associate and a client support specialist. Additionally, a support associate has an average salary of $47,039, which is higher than the $39,585 average annual salary of a client support specialist.
The top three skills for a support associate include sales floor, computer system and POS. The most important skills for a client support specialist are customer service, client support, and client service.
| Support Associate | Client Support Specialist | |
| Yearly salary | $47,039 | $39,585 |
| Hourly rate | $22.61 | $19.03 |
| Growth rate | 10% | 10% |
| Number of jobs | 100,892 | 136,163 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 48% | Bachelor's Degree, 62% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
The primary role of sales support associates is to help sales staff and customers during the sales process. A sales support associate also performs other tasks that include maintaining positive customer relations, responding to customers' requests for quotes, information, and specifications, and, initiating contact with prospective customers. They are also responsible for coordinating proposals, sales literature production, and presentations. Requirements for this position include a high school diploma or general education development, administrative and communication skills, and organizational skills.
A client support specialist is responsible for assisting the clients' inquiries and concerns, resolving complaints, and processing requests regarding the goods and services offered by the company. Client support specialists manage the accuracy of client information on the database, maintaining client accounts, and ensuring the proper posting of payments. They also provide strategic techniques to sell products effectively by analyzing market trends and identify business opportunities that would generate more revenues and increase the company's profitability.
Support associates and client support specialists have different pay scales, as shown below.
| Support Associate | Client Support Specialist | |
| Average salary | $47,039 | $39,585 |
| Salary range | Between $26,000 And $83,000 | Between $29,000 And $53,000 |
| Highest paying City | Jersey City, NJ | New York, NY |
| Highest paying state | New Jersey | New York |
| Best paying company | Apollo Global Management | NTT Data International L.L.C. |
| Best paying industry | - | Manufacturing |
There are a few differences between a support associate and a client support specialist in terms of educational background:
| Support Associate | Client Support Specialist | |
| Most common degree | Bachelor's Degree, 48% | Bachelor's Degree, 62% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between support associates' and client support specialists' demographics:
| Support Associate | Client Support Specialist | |
| Average age | 42 | 42 |
| Gender ratio | Male, 36.7% Female, 63.3% | Male, 41.7% Female, 58.3% |
| Race ratio | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4% | Black or African American, 12.3% Unknown, 5.3% Hispanic or Latino, 15.3% Asian, 10.6% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |