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The differences between support associates and support clerks can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a support associate and a support clerk. Additionally, a support associate has an average salary of $47,039, which is higher than the $35,159 average annual salary of a support clerk.
The top three skills for a support associate include sales floor, computer system and POS. The most important skills for a support clerk are customer service, data entry, and patients.
| Support Associate | Support Clerk | |
| Yearly salary | $47,039 | $35,159 |
| Hourly rate | $22.61 | $16.90 |
| Growth rate | 10% | -5% |
| Number of jobs | 100,892 | 163,168 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 48% | Bachelor's Degree, 38% |
| Average age | 42 | 47 |
| Years of experience | 2 | 2 |
The primary role of sales support associates is to help sales staff and customers during the sales process. A sales support associate also performs other tasks that include maintaining positive customer relations, responding to customers' requests for quotes, information, and specifications, and, initiating contact with prospective customers. They are also responsible for coordinating proposals, sales literature production, and presentations. Requirements for this position include a high school diploma or general education development, administrative and communication skills, and organizational skills.
A support clerk is primarily in charge of performing administrative support tasks in an office, making the daily workflow easier. Their responsibilities typically include preparing and processing documentation, answering and forwarding calls, handling correspondence, disseminating and organizing files, and running errands as needed. They may also update databases, maintaining records of all transactions. Furthermore, as a support clerk, it is essential to maintain an active communication line with staff, coordinating to ensure efficient and smooth workplace operations.
Support associates and support clerks have different pay scales, as shown below.
| Support Associate | Support Clerk | |
| Average salary | $47,039 | $35,159 |
| Salary range | Between $26,000 And $83,000 | Between $22,000 And $54,000 |
| Highest paying City | Jersey City, NJ | San Diego, CA |
| Highest paying state | New Jersey | Hawaii |
| Best paying company | Apollo Global Management | Los Alamos National Laboratory |
| Best paying industry | - | Government |
There are a few differences between a support associate and a support clerk in terms of educational background:
| Support Associate | Support Clerk | |
| Most common degree | Bachelor's Degree, 48% | Bachelor's Degree, 38% |
| Most common major | Business | Business |
| Most common college | University of Pennsylvania | Stanford University |
Here are the differences between support associates' and support clerks' demographics:
| Support Associate | Support Clerk | |
| Average age | 42 | 47 |
| Gender ratio | Male, 36.7% Female, 63.3% | Male, 26.1% Female, 73.9% |
| Race ratio | Black or African American, 11.7% Unknown, 5.3% Hispanic or Latino, 15.7% Asian, 10.6% White, 56.2% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 4.6% Hispanic or Latino, 20.6% Asian, 8.4% White, 54.6% American Indian and Alaska Native, 1.0% |
| LGBT Percentage | 11% | 6% |