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The differences between support leads and senior support technicians can be seen in a few details. Each job has different responsibilities and duties. It typically takes 1-2 years to become both a support lead and a senior support technician. Additionally, a support lead has an average salary of $86,816, which is higher than the $74,459 average annual salary of a senior support technician.
The top three skills for a support lead include customer service, cash management and POS. The most important skills for a senior support technician are customer service, technical support, and troubleshoot.
| Support Lead | Senior Support Technician | |
| Yearly salary | $86,816 | $74,459 |
| Hourly rate | $41.74 | $35.80 |
| Growth rate | 10% | 10% |
| Number of jobs | 98,872 | 113,499 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 48% |
| Average age | 42 | 42 |
| Years of experience | 2 | 2 |
A support lead is typically in charge of overseeing the performance of a technical support team, ensuring efficiency and customer satisfaction. Their responsibilities revolve around assessing the performance of the workforce, resolving complex issues, identifying customer needs and sales opportunities, and training new team members. They may also perform calls and correspondence, respond to inquiries, and resolve issues promptly. Furthermore, as a support lead, it is essential to perform clerical tasks such as preparing progress reports, managing schedules, and maintaining records of transactions.
A senior support technician is an individual specializing in diagnosing and resolving information technology (IT)-related problems in an organization, including virus issues, forgotten passwords, and software updates. The job requires knowledge about the installation, configuration, and testing of computer hardware and software. Possessing excellent customer service, listening, and problem-solving skills is also vital to qualify for the position. The job's education requirements include an associate or bachelor's degree in computer science, business, information technology, or a related field.
Support leads and senior support technicians have different pay scales, as shown below.
| Support Lead | Senior Support Technician | |
| Average salary | $86,816 | $74,459 |
| Salary range | Between $63,000 And $118,000 | Between $48,000 And $114,000 |
| Highest paying City | San Francisco, CA | Durham, NC |
| Highest paying state | California | Pennsylvania |
| Best paying company | Apple | Pacira BioSciences |
| Best paying industry | - | Technology |
There are a few differences between a support lead and a senior support technician in terms of educational background:
| Support Lead | Senior Support Technician | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 48% |
| Most common major | Business | Computer Science |
| Most common college | Stanford University | Stanford University |
Here are the differences between support leads' and senior support technicians' demographics:
| Support Lead | Senior Support Technician | |
| Average age | 42 | 42 |
| Gender ratio | Male, 52.3% Female, 47.7% | Male, 78.4% Female, 21.6% |
| Race ratio | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 14.6% White, 54.1% American Indian and Alaska Native, 0.4% | Black or African American, 10.7% Unknown, 5.4% Hispanic or Latino, 16.3% Asian, 11.1% White, 56.1% American Indian and Alaska Native, 0.4% |
| LGBT Percentage | 11% | 11% |