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The differences between support leads and senior team leads can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a support lead, becoming a senior team lead takes usually requires 4-6 years. Additionally, a senior team lead has an average salary of $115,480, which is higher than the $86,816 average annual salary of a support lead.
The top three skills for a support lead include customer service, cash management and POS. The most important skills for a senior team lead are customer service, patients, and project management.
| Support Lead | Senior Team Lead | |
| Yearly salary | $86,816 | $115,480 |
| Hourly rate | $41.74 | $55.52 |
| Growth rate | 10% | 28% |
| Number of jobs | 98,872 | 65,635 |
| Job satisfaction | - | - |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 64% |
| Average age | 42 | 47 |
| Years of experience | 2 | 6 |
A support lead is typically in charge of overseeing the performance of a technical support team, ensuring efficiency and customer satisfaction. Their responsibilities revolve around assessing the performance of the workforce, resolving complex issues, identifying customer needs and sales opportunities, and training new team members. They may also perform calls and correspondence, respond to inquiries, and resolve issues promptly. Furthermore, as a support lead, it is essential to perform clerical tasks such as preparing progress reports, managing schedules, and maintaining records of transactions.
A senior team lead specializes in spearheading operations in a particular team or department. Although the responsibilities will vary according to the line of work or one's employment industry, most of it will revolve around overseeing the team's performance and ensuring that everything is running smoothly. It is also the senior team lead that sets the budget and goals most of the time, encouraging staff to meet them. Furthermore, as a senior officer in the team, it is vital to be a role model, shaping employees into valuable workforce members.
Support leads and senior team leads have different pay scales, as shown below.
| Support Lead | Senior Team Lead | |
| Average salary | $86,816 | $115,480 |
| Salary range | Between $63,000 And $118,000 | Between $81,000 And $163,000 |
| Highest paying City | San Francisco, CA | San Francisco, CA |
| Highest paying state | California | Oregon |
| Best paying company | Apple | The Walt Disney Company |
| Best paying industry | - | - |
There are a few differences between a support lead and a senior team lead in terms of educational background:
| Support Lead | Senior Team Lead | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 64% |
| Most common major | Business | Business |
| Most common college | Stanford University | California State University - Bakersfield |
Here are the differences between support leads' and senior team leads' demographics:
| Support Lead | Senior Team Lead | |
| Average age | 42 | 47 |
| Gender ratio | Male, 52.3% Female, 47.7% | Male, 57.3% Female, 42.7% |
| Race ratio | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 14.6% White, 54.1% American Indian and Alaska Native, 0.4% | Black or African American, 10.4% Unknown, 4.9% Hispanic or Latino, 17.3% Asian, 6.1% White, 60.7% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 11% | 8% |