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The differences between support leads and team leaders can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a support lead, becoming a team leader takes usually requires 4-6 years. Additionally, a support lead has an average salary of $86,816, which is higher than the $68,817 average annual salary of a team leader.
The top three skills for a support lead include customer service, cash management and POS. The most important skills for a team leader are customer service, ladders, and patients.
| Support Lead | Team Leader | |
| Yearly salary | $86,816 | $68,817 |
| Hourly rate | $41.74 | $33.09 |
| Growth rate | 10% | 8% |
| Number of jobs | 98,872 | 197,336 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 50% |
| Average age | 42 | 43 |
| Years of experience | 2 | 6 |
A support lead is typically in charge of overseeing the performance of a technical support team, ensuring efficiency and customer satisfaction. Their responsibilities revolve around assessing the performance of the workforce, resolving complex issues, identifying customer needs and sales opportunities, and training new team members. They may also perform calls and correspondence, respond to inquiries, and resolve issues promptly. Furthermore, as a support lead, it is essential to perform clerical tasks such as preparing progress reports, managing schedules, and maintaining records of transactions.
Team leaders are responsible for managing a team for a specific project or work component. They primarily guide the team members and ensure that they are still working towards the set goals. Team leaders create strategies to reach goals, cascade the goals and strategies to team members, assign tasks, conduct periodic check-ups on the roadmap towards the goals, foster an engaging work environment, motivate and coach team members, monitor team performance, evaluate the strategies and come up with mitigating plans as needed. They are also responsible for reporting the team's progress to higher management.
Support leads and team leaders have different pay scales, as shown below.
| Support Lead | Team Leader | |
| Average salary | $86,816 | $68,817 |
| Salary range | Between $63,000 And $118,000 | Between $37,000 And $126,000 |
| Highest paying City | San Francisco, CA | New York, NY |
| Highest paying state | California | Alaska |
| Best paying company | Apple | Ropes & Gray |
| Best paying industry | - | - |
There are a few differences between a support lead and a team leader in terms of educational background:
| Support Lead | Team Leader | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 50% |
| Most common major | Business | Business |
| Most common college | Stanford University | SUNY College of Technology at Delhi |
Here are the differences between support leads' and team leaders' demographics:
| Support Lead | Team Leader | |
| Average age | 42 | 43 |
| Gender ratio | Male, 52.3% Female, 47.7% | Male, 55.0% Female, 45.0% |
| Race ratio | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 14.6% White, 54.1% American Indian and Alaska Native, 0.4% | Black or African American, 8.9% Unknown, 4.7% Hispanic or Latino, 17.0% Asian, 7.2% White, 61.6% American Indian and Alaska Native, 0.7% |
| LGBT Percentage | 11% | 9% |