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The differences between support leads and team leader/supervisors can be seen in a few details. Each job has different responsibilities and duties. While it typically takes 1-2 years to become a support lead, becoming a team leader/supervisor takes usually requires 4-6 years. Additionally, a support lead has an average salary of $86,816, which is higher than the $50,841 average annual salary of a team leader/supervisor.
The top three skills for a support lead include customer service, cash management and POS. The most important skills for a team leader/supervisor are safety procedures, quality standards, and sales floor.
| Support Lead | Team Leader/Supervisor | |
| Yearly salary | $86,816 | $50,841 |
| Hourly rate | $41.74 | $24.44 |
| Growth rate | 10% | 8% |
| Number of jobs | 98,872 | 96,069 |
| Job satisfaction | - | 5 |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 40% |
| Average age | 42 | 47 |
| Years of experience | 2 | 6 |
A support lead is typically in charge of overseeing the performance of a technical support team, ensuring efficiency and customer satisfaction. Their responsibilities revolve around assessing the performance of the workforce, resolving complex issues, identifying customer needs and sales opportunities, and training new team members. They may also perform calls and correspondence, respond to inquiries, and resolve issues promptly. Furthermore, as a support lead, it is essential to perform clerical tasks such as preparing progress reports, managing schedules, and maintaining records of transactions.
A team leader or supervisor is an individual who leads and supervises a workgroup's functionality through instructions and guidance in an organization. Team leaders provide support to staff members by way of coaching and skills development. They are responsible for preventing and resolving conflicts among staff members by setting ground rules and assigning tasks properly. They also organize team meetings and report the progress of a project to the management. Since they lead a workforce, team leaders must possess excellent verbal communication skills and have a great work ethic.
Support leads and team leader/supervisors have different pay scales, as shown below.
| Support Lead | Team Leader/Supervisor | |
| Average salary | $86,816 | $50,841 |
| Salary range | Between $63,000 And $118,000 | Between $32,000 And $79,000 |
| Highest paying City | San Francisco, CA | New Bedford, MA |
| Highest paying state | California | Rhode Island |
| Best paying company | Apple | Nexteer Automotive |
| Best paying industry | - | - |
There are a few differences between a support lead and a team leader/supervisor in terms of educational background:
| Support Lead | Team Leader/Supervisor | |
| Most common degree | Bachelor's Degree, 58% | Bachelor's Degree, 40% |
| Most common major | Business | Business |
| Most common college | Stanford University | California State University - Bakersfield |
Here are the differences between support leads' and team leader/supervisors' demographics:
| Support Lead | Team Leader/Supervisor | |
| Average age | 42 | 47 |
| Gender ratio | Male, 52.3% Female, 47.7% | Male, 55.8% Female, 44.2% |
| Race ratio | Black or African American, 10.5% Unknown, 5.3% Hispanic or Latino, 15.1% Asian, 14.6% White, 54.1% American Indian and Alaska Native, 0.4% | Black or African American, 10.2% Unknown, 4.7% Hispanic or Latino, 18.6% Asian, 5.2% White, 60.7% American Indian and Alaska Native, 0.6% |
| LGBT Percentage | 11% | 8% |