Support specialist jobs in Boerne, TX - 400 jobs

Work Hours: VariesWorkdays: Monday - Friday (weekends/evenings as needed) Location: Guadalupe Community Center Mission: The mission of Catholic Charities is to provide for the needs of our community through selfless service under the sign of love. Summary: The VITA Intake Specialist is responsible for assuring every client is aware of all services available to them and are seen in a timely manner. The Clerical Intake Specialist also oversees client sign-in and assists clients in the completion of the client intake sheet at their assigned site. Position Responsibilities: *Must pass the Standards of Conduct and Intake & Quality Review test per IRS standards *Greets clients in a courteous manner upon arrival and departure *Respond to clients' general inquiries *Connects client to a certified tax expert for any tax inquiries *Enter clients' information onto the Charity Tracker Account daily *Maintains and keeps the assigned area in an orderly manner *Light lifting and record keeping *Provide clients with an Intake Form Prepares client file for tax preparation Ensures the site has adequate materials to operate properly and/or restock as necessary Assists the Site Coordinator with maintaining the flow and volume of site operations Must be able to commit to a 3-month work assignment beginning mid-January throughout mid-April Must be able to work Monday thru Sunday (depending on site hours) Follow and uphold the Volunteer Standard of Conduct set forth by the IRS Must complete all required trainings in a timely manner. Must be sensitive to the service population's cultural and socioeconomic characteristics. Must adhere to safety training and protocols on a daily basis and taking precautionary measure to ensure the safety and well-being of self and others. Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors names and gifts, internal and external investigations or results of any investigations, and financial information. Adherence to the Code of Conduct and Employment Policy is mandatory. Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization. Other duties as assigned by the Program Director/supervisor. Competencies: Customer Services Communication Integrity/Honesty Interpersonal Awareness Focus Requirements Minimum Qualifications: * Education * High School diploma or GED * Experience * At least 1 year of customer service experience License and Credentials Reliable transportation Valid Identification Bilingual in English and Spanish preferred Minimum Knowledge and Skills: Minimum of 1-year experience in: Computer skills Proficient in Microsoft Office (outlook, excel, word, access, PowerPoint) Must be detail-oriented, organized, self-motivated, and work well independently and on a team Must maintain professionalism in the workplace Must have good verbal skills Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job description or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in personnel, workload, etc.) This is a Grant funded position and salary is dependent on funding availability. Position can be eliminated at any time because of lack of funding to support this position. Catholic Charities is an Equal Opportunity Employer. To view this and other employment opportunities please visit our website at *************** You must apply through our website and complete the application and upload your resume. No phone calls please. If you are chosen for an interview, you will be contacted. Salary Description 14.00

Country USA State Texas City San Antonio Descriptions & requirements About the role: As part of our IT Operations Team, you will work in an enterprise environment, providing onsite and virtual technical support for your office and regional offices in your area. You will work directly with end-users, troubleshooting a wide range of IT issues and leveraging your advanced technical knowledge to manage special projects to help keep us on the cutting edge of transportation technology. What's in it for you: * $50,000 - $65,000 base salary * Comprehensive benefits package * Health, dental and vision coverage * 401(k) with company match * Perks including employee discounts, financial wellness planning, tuition reimbursement and more * Position based in San Antonio, TX with travel to Laredo, TX; Houston, TX and Monterrey, MX * Advancement opportunities with structured career paths * Access to the latest emerging technologies * Reimbursement for continuous education and technical training * TQL's IT Team offers a hybrid work environment with the ability to work remotely 40 hours per month * Leadership experience by being the IT subject-matter-expert for assigned offices * Certified Great Place to Work and voted a 2019-2026 Computerworld Best Places to Work in IT What you'll be doing: * Provide front-line technical support to on-site and remote employees * Travel to assigned regional offices to manage setup, breakdown, and relocation of workstations, printers, and other hardware. * Complete technology inventory counts and interact with office leadership to determine additional needs. * Manage Windows 11 PC inventory and perform repairs and reimaging * Work closely with Network and Database Admins, App Developers and vendors to resolve complex issues * Test new software and physical and virtual hardware to provide feedback to leadership * Assist in network upgrades and other testing after normal business hours and provide back-up, on-call support. * Ensure internal customers and end-users are your top priority * Address national help desk calls and tickets to support business needs as they adjust What you need: * Fluency in English and Spanish * Bachelor's degree in information technology or equivalent work experience * 1-2 years of help desk experience; supporting hardware, software and VoIP systems * Strong knowledge of Microsoft Office 365, Windows 11 and SCCM * Basic server and networking skills * A talent for creatively and decisively solving problems * Aptitude and ability to work independently and be a technology leader for the company * Ability to travel up to 15-20% Where you'll be: 6010 Exchange Pkwy Suite 200 San Antonio, TX 78238 Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered. About Us Total Quality Logistics (TQL) is one of the largest freight brokerage firms in the nation. TQL connects customers with truckload freight that needs to be moved with quality carriers who have the capacity to move it. As a company that operates 24/7/365, TQL manages work-life balance with sales support teams that assist with accounting, and after hours calls and specific needs. At TQL, the opportunities are endless which means that there is room for career advancement and the ability to write your own paycheck. What's your worth? Our open and transparent communication from management creates a successful work environment and custom career path for our employees. TQL is an industry-leader in the logistics industry with unlimited potential. Be a part of something big. Total Quality Logistics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability or protected veteran status. If you are unable to apply online due to a disability, contact recruiting at ****************** *

Building the people that build the world. With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world. As part of Detection and Measurement, Genfare is a leader in configurable fare collection systems in the public transit industry. By creating high quality equipment and payment systems to improve the rider experience, we empower equitable mobility and provide services to better connect communities. SPX Background SPX Corporation (NYSE: SPXC) is, along with its subsidiaries, a diversified, global supplier of infrastructure equipment with scalable growth platforms in heating, ventilation and air conditioning (HVAC), detection and measurement, and engineered solutions. HVAC solutions offered include cooling towers, residential and commercial boilers and comfort heating products. The detection and measurement products encompass underground locators and inspection equipment, fare collection systems, communication technologies and specialty lighting. Within the engineered solutions platform, SPX Corporation is a leading manufacturer of medium and large electrical transformers, as well as cooling towers and heat exchangers for industrial applications. With operations in 15 countries and approximately $1.5 billion in annual revenue, SPX offers a wide array of highly engineered products with strong brands. Based in Charlotte, North Carolina, SPX Corporation employs approximately 5,000 people worldwide. Genfare Summary Genfare is a fare collection technology provider in the detection and measurement segment within SPX Corporation. Our purpose is to simplify and positively impact the public transit rider experience with our agency partners. Genfare strives to drive growth in public transportation use, improve operational efficiency, reduce travel congestion and improve each rider's daily commute. We are tackling several challenging trends occurring in the world, including: acceptance of all payment types, urbanization, digital transformation, real-time connectivity, end-to-end cybersecurity, and data analytics. Through collaboration with transit agencies and their partners, we provide fully integrated highly-efficient software, industry-leading hardware solutions, and services that enable fast, secure and accurate public transportation operating systems. Working at Genfare opens doors to getting hands-on with cutting-edge fare collection technologies. Our culture is made up of team players who are driven and inspired problem solvers. At Genfare, you are part of a dynamic team that makes an impact on many of our nation's prominent transit agencies. Genfare welcomes you to discover the open opportunities on our team! Position Overview The Customer Success & Technical Support Specialist will serve as the primary onsite representative for Genfare at the San Antonio VIA Transit Agency, supporting the agency's point of sales operations utilizing Genfare's fare collection systems. This individual blends technical troubleshooting expertise with customer-facing skills, ensuring smooth operations and positive user experiences across VIA. You will work alongside a team of passionate technologist to deliver the ultimate customer experience and continuously improve Genfare processes and product offerings. This is a tremendous opportunity to be a part of growing and evolving transit world. Key Responsibilities Serve as the dedicated onsite Genfare expert for all non-maintenance related fare collection systems, including the back office, retail and administrative point of sale (RPOS/APOS), fareboxes functionality. Act as the primary point of contact for support inquiries related to fare collection hardware and software across all VIA Ticket Centers and partner retail outlets. Conduct regular site visits to review hardware functionality, build relationships, provide one-on-one user training, and proactively identify and resolve potential issues. Troubleshoot both onsite and remotely across a variety of technologies-physical POS hardware, web/software applications, payment processing, and backend administrative platforms. Escalate complex issues as needed, providing thorough documentation and effective communication to internal technical support teams. Maintain accurate records of site visits, system status, and support outcomes, contributing to continuous improvement feedback for both Genfare and VIA. Manage and report out on account specific technical and customer satisfaction focused key performance indicators to internal and external stakeholders Required Technical Skills & Experience Proven experience in web-based application troubleshooting: quickly diagnose and resolve application issues affecting point-of-sale and back office operations. Basic understanding of network architecture and troubleshooting: including knowledge of local and wide-area networks, Wi-Fi, firewalls, and connectivity issues typical in distributed retail or transit environments. IoT device troubleshooting: hands-on capability working with connected fare collection and ticketing devices, including updating firmware, monitoring device status, and responding to communication failures. Demonstrated point of sale (POS) troubleshooting, including experience with hardware peripherals like receipt printers, barcode scanners, card readers, and payment terminals. Familiarity with payment processing systems: credit/debit, smart card, and mobile payment acceptance in retail or transit settings (nice to have, but not required). Ability to interpret system reports, logs, diagnose error messages, and coordinate with remote support for advanced issues. Comfort providing basic user and administrative device training, both in person and over the phone, to a variety of stakeholders, from retail managers to transit staff. Additional Qualifications Excellent interpersonal and communication skills, with the ability to translate technical concepts for non-technical audiences and foster strong relationships with local site managers and staff. Highly organized, reliable, and able to work independently with minimal supervision. Valid driver's license and reliable personal vehicle for local travel between VIA and third-party partner sites (eligible for mileage reimbursement). Ability to travel ( How we live our culture Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX. What benefits do we offer? We know that the well-being of our employees is integral. Our benefits include: Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave Competitive health insurance plans and 401(k) match, with benefits starting day one Competitive and performance-based compensation packages and bonus plans Educational assistance, leadership development programs, and recognition programs Our commitment to embrace diversity to build a culture of inclusion at SPX We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential. SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.

Job Title Campus Technology Support Specialist I Reports To Technology Customer Service Manager Pay Grade PP07 Workdays 226 Minimum Salary $25.00 per hour Type of Assignment Non-Exempt Mid-Point Salary $30.00 per hour Contract Status At-Will Funding is locally funded. Consideration for directly related experience supported by an official service record or experience affidavit. Annualized pay may be pro-rated based on actual start date. Position Summary Provides technical support and maintenance for computer hardware, software, and peripheral devices across the Boerne Independent School District. Performs on-site installation, configuration, and support of computer systems, network infrastructure, and software applications at assigned campuses and district locations. Responds to work order requests by diagnosing and resolving hardware, software, and network issues. Participates in Technology Help Desk support on a rotating basis. Minimum Requirements * High school diploma or GED equivalent recognized by the Texas Education Agency or a regional accrediting agency. * Two (2) years of work experience installing, maintaining, and repairing computers and peripherals. * Safe driving record verified by Texas Department of Public Safety (meets and maintains liability coverage eligibility). * Must have satisfactory outcome of fingerprinting background check. Preferred Qualifications * Associates degree with an emphasis in Information Technology. * Three (3) years of relevant technology experience. * CompTIA A+, Network+, Microsoft MCP, or Cisco CCENT certification(s). Knowledge, Skills, and Abilities * Knowledge of computer setup for Windows-based and Apple laptops and desktops * Knowledge of computer hardware and software applications * Ability to install, maintain, and repair computers and peripherals * Ability to establish and maintain network cables and hardware * Ability to diagnose problems and perform repairs * Experience with Windows 10 desktop environments * Experience with Google Chromebooks and Chrome OS * Experience with Apple iPads and iOS Essential Functions/Key Responsibilities * Install, configure, maintain, upgrade, and troubleshoot desktop and laptop computers, mobile devices, printers, peripherals, and related hardware. * Install, configure, maintain, and troubleshoot operating systems, applications, and software updates. * Provide technical support and customer service to end users; diagnose and resolve hardware, software, and network connectivity issues in person, by phone, or via help desk systems. * Install, test, maintain, and troubleshoot network cabling, fiber, switches, and related network infrastructure and equipment. * Assist with the installation, maintenance, troubleshooting, and repair of data communications circuits and instructional technology. * Coordinate with internal technology teams to identify, escalate, and resolve technical issues and support district-wide initiatives. * Relocate, deploy, replace, and decommission computer equipment; perform data migration and system setup as needed. * Maintain working knowledge of district-standard hardware, software, and workstation configurations. * Perform preventive maintenance on equipment according to established schedules and document all work performed. * Maintain accurate records of repairs, time, materials, preventive maintenance, and technical activities. * Maintain accurate inventory of hardware, software, peripherals, and repair parts in accordance with district policies; assist with hardware lifecycle and replacement planning. * Support the Technology Help Desk on a rotating basis as required. * Participate in required meetings, trainings, workshops, and knowledge-transfer sessions. * Demonstrate ethical, professional, and customer-focused behavior when working with district staff, students, parents, and external partners. * Report to assigned supervisor; provide status updates, recommendations, and technical input on issues, projects, and initiatives. * Compile, maintain, and organize reports, records, and other required documentation. * Adhere to all applicable federal and state laws, State Board of Education rules, board policies, and district regulations. * Follow established campus and district routines to ensure compliance and consistency in operations. * Maintain confidentiality. * Perform other duties as assigned. Supervisory Responsibilities * None Working Conditions Tools/Equipment Used: Standard office equipment, including personal computer and peripherals. Posture: Frequent standing, walking, Prolonged sitting; Frequent bending/stooping, pushing/pulling, and twisting. Motion: Repetitive hand motions, including frequent keyboarding/use of mouse; occasional reaching. Lifting: Frequent lifting and carrying (up to 50 pounds). Environment: May work prolonged or irregular hours; frequent district wide travel; occasional statewide and/or out-of-state travel; regular exposure to noise. Ability to climb ladders or work in confined spaces such as under desks, in closets, ceilings, or server rooms. Travel: Requires driving district vehicle between district sites and facilities. Mental Demands: Maintain emotional control under stress; work with frequent deadlines; work with frequent interruptions and prolonged or irregular hours. Non-Discrimination Notice: Boerne Independent School District, as an equal opportunity educational provider and employer, does not discriminate on the basis of race, color, national origin, sex, age, or disability in educational programs or activities that it operates or in employment decisions.

Job DescriptionDescription: Legacy Mutual Mortgage is an outstanding full service residential mortgage lender originating, underwriting and closing conventional, jumbo, FHA, VA and USDA mortgage loans. In business since 2005, we are dedicated to meeting the home loan needs of individual homebuyers while working with our real estate partners. Our team members are the key to Legacy's success, and we are looking for highly motivated, qualified individuals to join our talented team. Essential Functions Include: Trouble-shoot technical issues and identify modifications needed in existing business applications to meet changing user requirements, including, but not limited to: Encompass Banker, Floify POS, Corelogic systems, Xactus credit provider, Docusign, Fannie/Freddie applications, FHA Connection, VA Portal. Analyze the LOS database and third-party systems and identify data integrity issues with existing and proposed systems and implement solutions. Research, test, and perform system audits testing all changes and upgrades to the business applications. Provide assistance and advice to business users in the effective use of applications and information technology. Assist network administrator with application installations and testing. Provide minor programming for some in-house IT projects. Investigate and resolve application functionality-related issues and provide first-level support and troubleshooting of our Encompass LOS system, vendor applications, and proprietary reporting systems. Assist in creation of the system design and functional specifications for all new development projects. Produce technical documentation for new and existing applications. Coordinate application development for multiple projects. Work with third-party service providers to mesh services with the LOS system. Must maintain regular attendance. Requirements: High School Diploma or equivalent with two years of Mortgage Banking experience. Previous experience with Ellie Mae Encompass Banker Edition, a plus. Must have previous experience with MS Office. Must have excellent written and verbal communication and interpersonal skills. Must be able to effectively communicate with a diverse group of individuals, including: Ownership, Management, Sales, Underwriters, Loan Processors, Finance, Marketing, Secondary, Funding, Compliance, IT, Operations, and Administrative Support. Must be able to work well in pressure situations. Must have a positive attitude. Must be dependable, self-motivated and require minimal supervision. Must have strong organizational skills with the ability to handle multiple tasks and projects. Legacy Mutual Mortgage is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Technical Support Specialist Location: San Antonio, TX, 78266 Technical Support Specialist Opportunity at Vintage Air Build Your Career with Us-Where Precision Meets Passion We're looking for a Tech Support Specialist who enjoys solving problems, helping customers, and working with technical products. In this role, you'll be the go-to resource for customers experiencing hardware or software issues-providing clear guidance, thoughtful troubleshooting, and an exceptional service experience from start to finish. If you have call center experience, strong customer service skills, and an interest in automotive or HVAC systems (especially classic or collector vehicles), this could be a great fit. Note: This is not an IT job; this is technical support handling customer calls and inquiries regarding customized HVAC systems. What You'll Do Provide technical support to customers via phone and email for hardware and software issues as it relates to our HVAC systems and product Diagnose and resolve issues using wiring schematics, bill of materials, and product knowledge Create and manage service tickets while documenting resolutions in the CRM system Follow up with customers to ensure issues are fully resolved and expectations are met Collaborate with internal teams to improve products, documentation, and customer experience Contribute to FAQs and support materials based on recurring customer issues Stay up to date on company products and services to provide accurate recommendations What We're Looking For Strong troubleshooting, problem-solving, and conflict resolution skills Excellent verbal and written communication skills with the ability to explain technical concepts clearly Proficiency with computers and MS Office (Word, Excel, Outlook) Strong time management, attention to detail, and ability to prioritize in a fast-paced environment Preferred Experience (Nice to Have) 1+ year of experience in a call center, technical support, or customer service environment SAE certification Experience in the automotive or HVAC industry Knowledge of classic vehicles, muscle cars, collector cars, or engine-driven systems Ability to multitask and make sound decisions under pressure About Us: Vintage Air has been the industry leader in performance air conditioning systems for hot rods, muscle cars, classic cars, and trucks since 1976. We're more than just a manufacturing company-we're a team of dedicated professionals who are passionate about what we do. We're looking for team members who share our commitment to excellence and are eager to make Vintage Air their long-term home. Why Join Vintage Air? Excellent Benefits: Enjoy weekly pay, paid holidays, comprehensive benefits after a probationary period: including health insurance options, earned vacation and sick leave, and a 401K plan. Stable Career Path: We value team members who are looking to grow with us for the long haul. Craftsmanship Culture: Work in an environment that prioritizes meticulous setup and commissioning of new parts and programs to prevent dangerous and costly machine crashes.

The Help Desk Student Technician provides Level 1 phone and remote IT support to the UIW community on the Main Campus. The Help Desk Student Technician is also responsible for providing clients with Level 1 hardware and software support. The Help Desk Student Technician reports to the Help Desk Manager. This is a student position open to current UIW students who may be hired through the Federal Work-Study Program or student employment. Essential Functions Perform both, walk-in and over the phone, support for both PC and Mac systems. Perform account access. password resets, and unlocks accounts for the user. Receive incoming calls and walk-in help requests and document daily task in the tracking system. Logically troubleshoot common support issues. Provide communication on all escalated issues to management and other support teams. Reset passwords for end-users and unlock user accounts. Perform other duties as assigned. Physical Demands Ability to lift up to 50lbs. move related equipment such as computers, monitors and navigate a freight elevator. Preferred Qualifications Hardware/software experience. Experience with MS Office Suite and Windows and Mac.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

The Applications Specialist is responsible for providing professional and a superior member experience over the phone and through online correspondence in a fast paced, high-volume environment. Applications Specialists are required to follow established policies and procedures to process loan, deposit, and new membership applications accurately and efficiently. Essential Job Duties: Interviews members and non-members to identify perceived and unperceived needs to assist the member with any loan or deposit products they may need or desire. Provides accurate answers to complex member and nonmember questions regarding loans, deposits, and new membership. Understands and adheres to caller verification procedures. Efficiently navigate multiple platforms via internet browsers and other software. Monitors and inspects loan and new membership queues to ensure all applications are worked in a timely manner. Audits all applications to ensure that each application is accurate and adheres to Firstmark's policies and guidelines. Ensures the proper disbursement of loan proceeds utilizing both Symitar and Opening Act. Responsible for collecting appropriate taxes, fees, documents, and funds for all transactions. Ensures all duties assigned by management are accomplished in a timely manner. Consistently models all high five values and appropriate behaviors. Adheres to Firstmark attendance policies, remains adaptable in task assignments, and performs all other duties as assigned. Determines through listening skills, any products, services, and conveniences that would benefit the members financial needs and cross-sells when appropriate. Qualifications: High School diploma or equivalent. Must have at least one to three years of experience in a related Call Center environment, and/or two to three years of Customer Service experience in a service- oriented environment. Registered Mortgage Loan Originator with the Nationwide Mortgage Licensing System (NMLS) or obtain within 120 days from date of hire, promotion, and/or transfer. Ability to work in a fast-paced, call center environment. Ability to present a consistently positive and professional presence over the phone. Strong knowledge of applicable Federal and State laws pertaining to consumer lending to include Dodd Frank/Truth in Lending Act, FNMA and Freddie MAC guidelines and requirements. Thorough knowledge of mobile and Internet banking solutions to include browser settings and smart phone/tablet applications. Strong attention to detail and ability to maintain accuracy in processing transactions and detecting discrepancies. Demonstrate proficiency in standard business computer operations, internet applications, web browsers, e-mail, and various Windows-based software applications. Ability to work effectively as a team contributor to achieve shared goals. Ability to adapt and embrace changes in organization, processes and systems as needed. All Firstmark team members must mirror our shared values: happy, helpful, honest, humble, and hungry (driven) Other Requirements: Ability to focus on serving the member to gain the member's respect and trust. Frequently convey detailed or important instructions or ideas accurately, clearly, and/or quickly. Understand, remember, follow, and exchange basic instructions, information, and guidelines. Organize thoughts and ideas into understandable terminology. Ability to apply common sense reasoning and decision-making to carry out detailed, involved financial transactions and to resolve problems involving several concrete variables. Dependable attendance and punctuality are necessary to perform the essential job duties. Willingness to participate in training and development opportunities to improve job knowledge of Credit Union policies, procedures, and services to include sales training and annual regulatory refresher courses. Available to work Monday through Friday and rotating Saturdays (M-F 8-6; Rotating Sat 9-4) Flexibility and adaptability to sudden or required schedule changes to better serve the membership. Internal candidates must meet the minimum requirements as specified under the Job Posting policy in the Employee Handbook. Must maintain a professional appearance suitable for person-to-person interviews with members of the Credit Union and in representing the Credit Union at outside events Building tomorrow starts with you! At Firstmark Credit Union, we're working together with our members to build their tomorrow - and we do the same for our employees. From your first day, you'll enjoy comprehensive medical, dental, and vision coverage, a dollar for dollar 401(k) match, and up to four weeks of paid time off to rest and recharge. We invest in your growth through education assistance, support your well-being with our Employee Assistance Program, and encourage you to make a difference with paid and unpaid volunteer opportunities. Here, you'll find more than a career - you'll find purpose, belonging, and a community that cares.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Contract Assisting with large scale revenue recovery project, supports regulated telco tariff term payment plans and individual case basis (ICB) agreements. Role and responsibilities: • Reconcile standard and Individual Case Basis (ICB) contract related billing for Retail, Wholesale (Affiliate and Non-Affiliate), Federal, State, and business customers • Audit standard and ICB contract billing, writing orders to correct billing whenever necessary. Monitor corrective orders to ensure appropriate billing taking action to fix errors when necessary. •Research and interpret contract language ensuring interpretation complies with product and regulatory rules and regulations. Ability to translate contract language and billing questions related to early termination/shortfall/cancellation charges into easy to understand language • Recommend price and contract language changes based on customer request ability to support the language • Respond to customer initiated legal and commission complaints partnering with Supervisor, Legal and Regulatory when necessary Requirements: • A high school diploma or equivalent; • Must possess a strong attention to detail, the ability to prioritize tasks and respond in a timely manner • Intermediate level on Microsoft Office: Outlook, Word, Excel, Access, SQL • Expert level knowledge of CRIS/BOSS billing systems required • Service Order Writer experience required • Order Error resolution experience required • Revenue Recovery Auditor experience required

Details: About the Role: We're looking for a self-motivated Protection & Control Technician who enjoys hands-on work and being out in the field. You'll handle everything from wiring and commissioning to testing and troubleshooting, taking projects from start to finish with a high level of ownership. What You'll Be Doing: Perform physical wiring and verify all non-factory connections Commission relays and set up/configure network equipment (LAN/WAN) Verify that all equipment is functioning properly Plan and coordinate outages Work with local P&C oversight, engineering, and operations teams to identify and minimize protection gaps Schedule and plan SCADA checkouts Support electrical maintenance and testing on equipment from 480 volts up to 345 kV Troubleshoot and assist field teams during maintenance, shutdowns, startups, and testing projects Write clear and accurate reports Test a variety of complex relays, such as distance, directional power, reverse power, negative sequence, differential, motor, and generator protection Common relay types include: SEL-2411, SEL-421/411L, SEL-487E, SEL-351S, SEL-451, SEL-587, GE L90, GE B30/B90, GE T35/F35/C30 DCB, DTT, and POTT schemes (TC-10BIT/CF-10BI/UPLC) What You'll Bring: Associate's degree in Electrical Technologies preferred, or 2-5 years of related experience (or equivalent) Strong communication and report-writing skills Proficiency with Microsoft Word, Excel, PowerPoint, and AutoCAD Valid driver's license with a clean driving record Willingness to travel domestically as needed At least 3 years of driving experience with a valid, unrestricted license #INDE

Our client is a leading IT Solutions Company in the outskirts of San Antonio, TX (New Braunfels or San Marcos, TX) and they are in need of a Help Desk Support Level II. An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. Duties & Responsibilities Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. Provisioning and system setup for new hires. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Use remote tools and diagnostic utilities to aid in resolving support requests. Server administration via Active Directory, File & Print services, DNS, DHCP. Install antivirus software and ensure virus definitions are up to date. Server administration via Active Directory, File & Print services, DNS, DHCP. Network firewall and switch administration and maintenance. Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. Qualifications & Requirements Having worked in an MSP environment is a MUST! Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Experience with RMM (remote monitoring and management) tool a plus, such as Connectwise or Kaseya. Having working knowledge of a PSA tool, such as Autotask is a plus. Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

Job Family Group: Staff Department/Office: Technical Support and Client Services Time Type: Full time Compensation: $18.98-$23.73 Please note, starting salaries are based on factors including internal equity, relevant experience, and education. Exemption Status: Non-Exempt : Provides customer service support in a technical environment. Provides desktop support and/or AV support and processes pertinent information from the client. Maintains and modifies Active Directory to reflect appropriate changes as requested. Provides support and training for a wide variety of classroom and emerging technologies; and consults with departments to gain an in-depth understanding of their technology needs. JOB DESCRIPTION * Provides technical support via incoming e-mails, work requests, phone calls, online chats or walk ups from faculty, staff and/or students, as well as request. Collects and processes pertinent information from the client, restores service, provides specific services (Desktop, AV, etc), conveys proper information, and facilitates resolutions or escalates tickets, for all incidents and requests within defined Service Level Objective (SLO). * Installs, upgrades and maintains currently supported Windows and IOS operating systems and applications software on Windows and Mac hardware. Monitors and maintains installed and circulating AV equipment. Applies standard images to equipment. Installs, upgrades and troubleshoots printers and updates firmware. * Maintains and modifies Active Directory to reflect appropriate changes as requested. Creates, modifies, and deletes network user ID accounts for internal and external clients. Follows confidential policy and procedure protocol. * Maintains strong relationships with end users. Communicates processes and training to end users. Provides training to end users (students, faculty, staff) in use of hardware, software and AV equipment. ADDITIONAL DUTIES * Delivers excellent customer service, interacting knowledgeably and confidently with users about technical issues in a way they can understand and feel confident with the service provided. * Cooperates and collaborates with other employees in the spirit of teamwork and collegiality and interact with confidence, patience and integrity. * Complies with all Trinity University policies and guidelines. * Performs other duties as required. EDUCATION Required: Associate's degree or equivalent from two-year college or technical school. Preferred: Bachelor's degree from four-year college or university . EXPERIENCE Required: 1 year of experience in a computer related field. KNOWLEDGE, SKILLS AND ABILITIES Required: * Basic computer functions. * Provide excellent customer service skills. * Positive work attitude, and be able to work effectively with all levels of employees as a team member. * Ability to provide quality verbal and written communication skills via telephone, email or in person. * Skills to translate complex technical information into common language to non-technical clients. * Analytical thinker that is solution oriented with solid troubleshooting skills. * Ability to manage and drive issue resolution from start to finish. * Ability to self-educate in fields related to technology. * Willingness to learn and keep current with change in technology. * Ability to interact with a variety of people to gather information needed to analyze and recommend technical resolutions. * Strong organizational skills, with the ability to multi-task and prioritize projects as necessary to complete projects on time. * Ability to work in an active environment and manage time effectively. * Proficient in technical software for desktop and/or AV support. * Ability to analyze and troubleshoot a wide range of problem-solving techniques. * Extensive use of initiative and considerable latitude in exercising judgment. LICENSES/CERTIFICATIONS Preferred: * A + * Security + * Network + * ITIL 4 Foundations certification * Lean Six Sigma Yellow or Green Belt * Microsoft Certifications * ASCP Certification * Crestron Certification

Support Services Specialist II - 180002HH) Carlson Wagonlit Travel SatoTravel (CWTSatoTravel) is seeking an experienced and talented Support Services Specialist II for our San Antonio, Texas location. As a Support Services Specialist II, your mission will be to “Deliver the Perfect Trip” in order to sustain optimum results for our clients and for CWTSatoTravel. "CWT keeps on creating innovative ways to provide excellent service and maintain its high standards. "My Journey, My CWTAbegail Santos, Travel Counselor, PhilippinesAs the U. S. military and government division of Carlson Wagonlit Travel (CWT), CWTSatoTravel is a global leader specializing in seamless travel management services to our U. S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U. S. territories. Though our offices are spread across the world, we are a tight-knit group with access to resources and innovations that enable us to deliver the best services in the industry. We are very proud of our 65+ year history serving U. S. military and government clients, and are always looking for new talent to help us grow as a team. Our most valuable asset as a company is the quality of our people. We are a growing family, and encourage you to check out our career opportunities and start your journey with CWTSatoTravel today. Issuing complex domestic/international tickets to include electronic ticketing, paper ticketing, prepaids, exchanges, refunds, car/hotel invoicing, Southwest ticketing/invoicing and Amtrak (prepaids, kiosks, paper) Proficiency with fare calculations, pricing, processing tickets, refunds, exchanges, voids Ability to process full and partial ticketing requests Ensures all pnrs are quality controlled to include account requirements, Matrix reporting fields, valid fare Verifies accuracy of delivery on all paper tickets Supports all accounts Assists other agents via HelpDeskSolves typical travel related problems consistently and is able to assist with Data Integrity queue backs Ability to prioritize work essential in the operation of ticket issuance. Capable of ensuring arrangements are accurate, resulting in correct documentation Operates within detailed procedures under minimal supervision Adheres to CWT standards in delivering customer service including telephone/email etiquette, and follows prescribed customer service escalation procedures Attends staff and training meetings for ongoing updates in the travel industry and office procedures Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance Maintains regular attendance according to company guidelines Performs other duties as assigned Qualifications Qualifications:Prefer minimum 3 years travel agency experience Industry knowledge and strong background with reservation skills in order to create domestic and international reservations to include air, hotel, rail, and ground transportation Proficiency with the SABRE preferred Minimum proficiency using one CRSHigh Proficiency in fare calculations - domestic and international Proficiency in domestic airline rules, tariffs with a strong emphasis on international fare rules, tariffs and international routing Proficient with Amtrak (ability to book rail and proficient with fare rules) preferred Experience with processing refunds/exchanges/Phase IVsExcellent customer service skills required; strong people person Ability to solve problems Ability to meet and maintain required performance standards This is a telecommute position. Primary Location: San AntonioEmployment type: StandardJob Family: Travel CounselorScope: CountryTravel: NoShift: Day JobOrganization: Customer_Military & GovernmentExperience Level: 1 to 3 years Job Posting: May 17, 2018 As an Equal Opportunity Employer/Affirmative Action employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class

Carlson Wagonlit Travel SatoTravel (CWTSatoTravel) is seeking an experienced and talented Support Services Specialist II for our San Antonio, Texas location. As a Support Services Specialist II, your mission will be to “Deliver the Perfect Trip” in order to sustain optimum results for our clients and for CWTSatoTravel. "CWT keeps on creating innovative ways to provide excellent service and maintain its high standards." My Journey, My CWT Abegail Santos, Travel Counselor, Philippines As the U.S. military and government division of Carlson Wagonlit Travel (CWT), CWTSatoTravel is a global leader specializing in seamless travel management services to our U.S. federal clients. We employ a team of more than 900 associates throughout 187 locations in 14 countries and U.S. territories. Though our offices are spread across the world, we are a tight-knit group with access to resources and innovations that enable us to deliver the best services in the industry. We are very proud of our 65+ year history serving U.S. military and government clients, and are always looking for new talent to help us grow as a team. Our most valuable asset as a company is the quality of our people. We are a growing family, and encourage you to check out our career opportunities and start your journey with CWTSatoTravel today. Issuing complex domestic/international tickets to include electronic ticketing, paper ticketing, prepaids, exchanges, refunds, car/hotel invoicing, Southwest ticketing/invoicing and Amtrak (prepaids, kiosks, paper) Proficiency with fare calculations, pricing, processing tickets, refunds, exchanges, voids Ability to process full and partial ticketing requests Ensures all pnrs are quality controlled to include account requirements, Matrix reporting fields, valid fare Verifies accuracy of delivery on all paper tickets Supports all accounts Assists other agents via HelpDesk Solves typical travel related problems consistently and is able to assist with Data Integrity queue backs Ability to prioritize work essential in the operation of ticket issuance. Capable of ensuring arrangements are accurate, resulting in correct documentation Operates within detailed procedures under minimal supervision Adheres to CWT standards in delivering customer service including telephone/email etiquette, and follows prescribed customer service escalation procedures Attends staff and training meetings for ongoing updates in the travel industry and office procedures Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance Maintains regular attendance according to company guidelines Performs other duties as assigned Qualifications: Prefer minimum 3 years travel agency experience Industry knowledge and strong background with reservation skills in order to create domestic and international reservations to include air, hotel, rail, and ground transportation Proficiency with the SABRE preferred Minimum proficiency using one CRS High Proficiency in fare calculations - domestic and international Proficiency in domestic airline rules, tariffs with a strong emphasis on international fare rules, tariffs and international routing Proficient with Amtrak (ability to book rail and proficient with fare rules) preferred Experience with processing refunds/exchanges/Phase IVs Excellent customer service skills required; strong people person Ability to solve problems Ability to meet and maintain required performance standards This is a telecommute position.

About the Company American GI Forum - National Veterans Outreach Program is a nonprofit organization. Our mission is to establish and maintain a comprehensive community service agency with a diversified funding source serving the needs of Veterans, their families, and other individuals of the community who are in need. Our goal is to establish innovative programs of service for the contemporary needs, through an expansion and growth policy that will seek complimentary services that will generate self-sustaining mechanisms for the organization. SUMMARY The Support Services Specialist position's primary responsibility is to monitor and report on the company's inventory. This position devises ways to optimize inventory control, adequate product stock, and anticipate future needs. Also, serving clients enrolled in the Support Services Veterans & Family Program (SSVF). The position is responsible for processing approved support service requests and issuing corporate checks through an accounting software program. Position is responsible for learning grant & expense codes, learning the SSVF eligibility criteria, and any and all limitations of each category of support service available. Position is responsible for compiling support service requests with other applicable documentation and maintaining all files and documents for auditing purposes. Position is responsible for providing checks to case managers for client support (funds for client transportation, clothing, rental services, bus tickets, etc.). Position is responsible for assisting with data entry into the HMIS/MIS systems as well as being part of a receptionist pool to perform such duties as necessary. Other duties may be assigned as deemed necessary for corporate objectives. ESSENTIAL DUTIES & RESPONSIBILITIES NOTE: These job duties are not all-encompassing of the responsibilities and duties (or other terms) that are required of the employee and may change at any time with or without notice. Prepare and submit support service requests as needed. This position is the point of contact for approximately 15 Case Managers that will submit support service needs for their clients. Support Services will be issued at least once a day if not twice. There will be times that support services will be of an urgent matter which will require processing requests immediately. In this capacity this position must be able to communicate effectively with Case Managers, Directors, and when necessary, with outside agencies or vendors. Follow up with Case Managers on original receipts will be an ongoing task. Work cooperatively and effectively with all staff in providing support services to clients. Be versed in all the program requirements and regulatory limitations and eligibility of the support services program. Maintain files on all support service requests processed thru this desk and coordinate with the Case Managers as necessary to assure all documents are included for audit review. Coordinates with Case Managers for the purpose of delivering the check for services requested and assure that it confirms with established guidelines. Will enter the vendor code, expense code, and other coding as necessary in the data system that corresponds to the category of support service requested. Ability to work independently and cooperatively. Remain flexible and adapt to changing program needs. Operate standard office equipment as necessary. Data Entry into the HMIS/MIS system may be required of this position. This position will participate in the receptionist pool as necessary. Engage in solution-oriented approaches, and interact with other team members, clients, and community representatives in a respectful manner, which includes communicating in a professional and productive demeanor, as well as ensuring that actions are supportive of others. Responsible for treating as confidential all information about clients, donors, team members and the AGIF-NVOP. Such information is to be disclosed on a need-to-know basis only. Responsible for being sensitive to the needs of program participants and must at all times treat clients with respect and professional care. SKILLS & COMPETENCIES Must be sensitive to the needs of clients served Must be very detailed oriented Ability to multi-task Have a pleasant disposition Computer skills and working knowledge of software programs Word and Excel are required. Must be able to work independently Dependable EDUCATION & EXPERIENCE Must have a high school diploma or GED. Some college education is preferred. Must have 4 years' experience in responsible clerical & support service to clients. Any additional work experience, especially work with social service agencies in a capacity similar to this position will be considered a plus. Candidate has the ability to maintain relationships with suppliers. CERTIFICATES, LICENSES, REGISTRATIONS Must have access to reliable transportation Must have a current Texas driver's license at all times Must have applicable automobile liability insurance at all times Must pass drug testing and background check Must be able to pass driving record check All personnel of the organization must be bondable TRAVEL Primarily local during business day. BENEFITS Retirement Program 6% Employer matching $500 monthly allowance company-provided for: Dental insurance Health insurance Vision insurance 12 hours (monthly) of PTO (after completed probationary period) Employer provided life insurance 5% salary increase after completing probationary period 14 paid holidays Quarterly cell phone stipend (subject to completion of 30 day) It is the policy of the Company to be an Equal Opportunity Employer that protects applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training classification and other aspects of employment on the basis of race, color, religion, sex, (including pregnancy), disability, age, national origin and genetics. It's also the policy of the Company to hire individuals solely upon the basis of their qualifications and ability to do the job to be filled. The American GI Forum National Veterans Outreach Program (NVOP) is committed to assuring equal opportunity and equal access to services, programs and activities for individuals with disabilities. It is the policy of NVOP to provide reasonable accommodation to a qualified individual with disabilities to enable such individual to perform the essential functions of the position for which the individual is applying and for which the individual is employed. Additionally, it is the policy of the NVOP to provide reasonable accommodation for religious observers. The policy applies to all employment practices and actions. It includes, but is not limited to, recruitment, job application process, examination and testing, hiring, training, disciplinary actions, rate of pay or other compensation, advancement, classification, transfer, reassignment and promotions.

Applied Research Solutions is seeking a full-time Administrative Support Specialist located at Lackland AFB-San Antonio, TX. Why Work with us ? Applied Research Solutions (ARS) is respected as a world-class provider of technically integrated solutions as we deliver premier talent and technology across our focused markets for unparalleled, continuous mission support. Awarded a Best Places to Work nominee since 2020, ARS recognizes that without our career- driven, loyal professionals, we would not be able to deliver state-of-the-art results for our mission partners. We firmly believe that prioritizing our employees is of the upmost importance. We provide a culture where our employees are challenged to meet their career goals and aspirations, while still obtaining a work/life balance. ARS employees are motivated through our industry competitive benefits package, our awards and recognition program, and personalized attention from ARS Senior Managers. **Responsibilities:** + Provide a multitude of analysis, procedural competency and process improvement strategies with increasing levels of responsibility. + Provide staff support for the senior managers and members of the organizational staff, researching and compiling information pertaining to certain projects/topics, prepares factual, clear, concise, complete, and appropriately coordinated written communications. + Ensures leadership is kept informed on all issues of interest that relate to the mission of the Directorate. + Monitors progress toward accomplishment of various taskings and initiatives. + Provides support by supplying the information and background for the preparation of program events. Prepares background information and invites required meeting participants ensuring documentation of the meetings are filed IAW organizational policy. + Drafts documents for the approval and signature of leadership and disseminates program policy and specific initiative guidance for members of the organization. + Coordinates, documents, monitors, and supports a variety of meetings and conferences to include, but not limited to, scheduling and set up of physical and virtual meetings. + Maintains scheduling documents and requirements for video and online conferencing set up and execution. + Other duties as assigned **Qualifications:** + Must be a US Citizen + Active TS SCI is required + Associate's Degree in Human Resources, Business Administration, Business Management or related degree + Minimum 3 years of experience performing administrative functions + Knowledgeable with Microsoft Office (Word, Excel, Power Point, Outlook) All positions at Applied Research Solutions are subject to background investigations. Employment is contingent upon successful completion of a background investigation including criminal history and identity check. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-741.5(a). This regulation prohibits discrimination against qualified individuals on the basis of disability, and requires affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified individuals with disabilities. This contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a). This regulation prohibits discrimination against qualified protected veterans, and requires affirmative action by covered contractors and subcontractors to employ and advance in employment qualified protected veterans. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (**************************** notice from the Department of Labor.

About the Company American GI Forum - National Veterans Outreach Program is a nonprofit organization. Our mission is to establish and maintain a comprehensive community service agency with a diversified funding source serving the needs of Veterans, their families, and other individuals of the community who are in need. Our goal is to establish innovative programs of service for the contemporary needs, through an expansion and growth policy that will seek complimentary services that will generate self-sustaining mechanisms for the organization. SUMMARY The Support Services Specialist position's primary responsibility is to monitor and report on the company's inventory. This position devises ways to optimize inventory control, adequate product stock, and anticipate future needs. Also, serving clients enrolled in the Support Services Veterans & Family Program (SSVF). The position is responsible for processing approved support service requests and issuing corporate checks through an accounting software program. Position is responsible for learning grant & expense codes, learning the SSVF eligibility criteria, and any and all limitations of each category of support service available. Position is responsible for compiling support service requests with other applicable documentation and maintaining all files and documents for auditing purposes. Position is responsible for providing checks to case managers for client support (funds for client transportation, clothing, rental services, bus tickets, etc.). Position is responsible for assisting with data entry into the HMIS/MIS systems as well as being part of a receptionist pool to perform such duties as necessary. Other duties may be assigned as deemed necessary for corporate objectives. ESSENTIAL DUTIES & RESPONSIBILITIES NOTE: These job duties are not all-encompassing of the responsibilities and duties (or other terms) that are required of the employee and may change at any time with or without notice. Prepare and submit support service requests as needed. This position is the point of contact for approximately 15 Case Managers that will submit support service needs for their clients. Support Services will be issued at least once a day if not twice. There will be times that support services will be of an urgent matter which will require processing requests immediately. In this capacity this position must be able to communicate effectively with Case Managers, Directors, and when necessary, with outside agencies or vendors. Follow up with Case Managers on original receipts will be an ongoing task. Work cooperatively and effectively with all staff in providing support services to clients. Be versed in all the program requirements and regulatory limitations and eligibility of the support services program. Maintain files on all support service requests processed thru this desk and coordinate with the Case Managers as necessary to assure all documents are included for audit review. Coordinates with Case Managers for the purpose of delivering the check for services requested and assure that it confirms with established guidelines. Will enter the vendor code, expense code, and other coding as necessary in the data system that corresponds to the category of support service requested. Ability to work independently and cooperatively. Remain flexible and adapt to changing program needs. Operate standard office equipment as necessary. Data Entry into the HMIS/MIS system may be required of this position. This position will participate in the receptionist pool as necessary. Engage in solution-oriented approaches, and interact with other team members, clients, and community representatives in a respectful manner, which includes communicating in a professional and productive demeanor, as well as ensuring that actions are supportive of others. Responsible for treating as confidential all information about clients, donors, team members and the AGIF-NVOP. Such information is to be disclosed on a need-to-know basis only. Responsible for being sensitive to the needs of program participants and must at all times treat clients with respect and professional care. SKILLS & COMPETENCIES Must be sensitive to the needs of clients served Must be very detailed oriented Ability to multi-task Have a pleasant disposition Computer skills and working knowledge of software programs Word and Excel are required. Must be able to work independently Dependable EDUCATION & EXPERIENCE Must have a high school diploma or GED. Some college education is preferred. Must have 4 years' experience in responsible clerical & support service to clients. Any additional work experience, especially work with social service agencies in a capacity similar to this position will be considered a plus. Candidate has the ability to maintain relationships with suppliers. CERTIFICATES, LICENSES, REGISTRATIONS Must have access to reliable transportation Must have a current Texas driver's license at all times Must have applicable automobile liability insurance at all times Must pass drug testing and background check Must be able to pass driving record check All personnel of the organization must be bondable TRAVEL Primarily local during business day. BENEFITS Retirement Program 6% Employer matching $500 monthly allowance company-provided for: Dental insurance Health insurance Vision insurance 12 hours (monthly) of PTO (after completed probationary period) Employer provided life insurance 5% salary increase after completing probationary period 14 paid holidays Quarterly cell phone stipend (subject to completion of 30 day) It is the policy of the Company to be an Equal Opportunity Employer that protects applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training classification and other aspects of employment on the basis of race, color, religion, sex, (including pregnancy), disability, age, national origin and genetics. It's also the policy of the Company to hire individuals solely upon the basis of their qualifications and ability to do the job to be filled. The American GI Forum National Veterans Outreach Program (NVOP) is committed to assuring equal opportunity and equal access to services, programs and activities for individuals with disabilities. It is the policy of NVOP to provide reasonable accommodation to a qualified individual with disabilities to enable such individual to perform the essential functions of the position for which the individual is applying and for which the individual is employed. Additionally, it is the policy of the NVOP to provide reasonable accommodation for religious observers. The policy applies to all employment practices and actions. It includes, but is not limited to, recruitment, job application process, examination and testing, hiring, training, disciplinary actions, rate of pay or other compensation, advancement, classification, transfer, reassignment and promotions.