Support specialist jobs in Bothell West, WA

What This Job Entails This role combines deep technical expertise with exceptional customer service and communication skills to deliver a seamless and reliable technology experience for executive users. The ideal candidate is proactive, personable, and thrives in fast-paced environments where professionalism, discretion, and attention to detail are paramount. You'll collaborate closely with executives, executive assistants, IT infrastructure, and other technology teams to anticipate needs, resolve issues, and maintain high satisfaction and trust. Scope ·Applies professional expertise and organizational objectives to creatively resolve complex technical and service-related issues. ·Handles multifaceted situations requiring in-depth evaluation and sound judgment to determine the best solutions. Your Roles and Responsibilities ●Deliver outstanding customer service and personalized support for all aspects of executive technology. ●Provide responsive, professional technical assistance to executives and their teams across hardware, software, networking, printing, mobile devices, and collaboration tools. ●Proactively monitor, maintain, and troubleshoot desktop systems, mobile devices, and network connectivity in a diverse environment to prevent disruptions. ●Offer onsite and remote support for executive-level clients and their assistants, ensuring clear, confident, and courteous communication at all times. May require occasional off hours support and on-call availability is required. ●Translate complex technical issues into simple, actionable explanations for both technical and non-technical audiences. ●Recommend and implement tailored technology solutions that align with executive needs and preferences. ●Build and maintain trusted relationships with executives, exercising discretion and professionalism with all sensitive information. ●Partner with global and regional teams to support executives during travel and off-site events. ●Provide on-site event support to ensure seamless technology integration during meetings, presentations, and special engagements. ●Manage incidents and requests in an ITSM platform (e.g., Zendesk), demonstrating accountability, follow-through, and proactive communication. Required Qualifications / Skills ●5+ years of experience in service desk or desktop support, preferably in a fast-paced enterprise or executive environment. ●Advanced proficiency in Windows 11, mac OS, Microsoft Suite, Microsoft Exchange, Active Directory, wireless and printing technologies, and mobile device management. ●Strong commitment to exceptional customer service and service delivery excellence. ●Demonstrated ability to communicate effectively, both verbally and in writing, with diverse audiences. ●Professional presence and demeanor, with the ability to remain calm and composed under pressure. ●Meticulous attention to detail, strong follow-through, and the ability to prioritize effectively. ●Proven problem-solving and decision-making skills. ●Industry certification (CompTIA+ or equivalent experience) preferred. Physical Demands & Work Environment ●Ability to perform office-related tasks, including extended periods of sitting or standing. ●Mobility to move throughout an office environment and perform in-person support. ●Ability to use a computer and other standard office technology. ●Strong communication skills, both in-person and virtual. ●Some positions may require occasional repetitive motion involving wrists, hands, or fingers.

About Lightcurve Headquartered in Tacoma, WA, Lightcurve is a local leader in delivering high-speed internet and digital connectivity solutions to communities throughout Washington State. With a commitment to provide innovative and reliable broadband services delivered with a focus on excellent customer service, Lightcurve is dedicated to connecting people, supporting community growth, and building networks that fuel our local economies. In 2023 Palisade Infrastructure (“Palisade”) closed on a transaction to acquire Rainier Connect, forming Lightcurve. In 2024 Lightcurve closed on a transaction acquiring the Washington state operations of Consolidated Communications. Since then, Lightcurve has announced plans to deploy fiber optic broadband in several communities. These investments will allow Lightcurve to rapidly invest in modern fiber-optic broadband networks in both existing markets as well as in several expansion markets, bringing the latest in high-speed reliable broadband solutions to its communities. Company Culture and Values - At Lightcurve, we are driven by our core values. · Integrity Upholding the highest standards of integrity at all times. · Delighting Our Customers: Delivering exceptional experiences that exceed expectations. · Collaboration: Working together to create successful outcomes for customers and employees alike. Position Summary As a Customer Support Technician, you will be an expert in addressing a wide range of tickets related to internet, streaming TV, and voice-related concerns via telephone assistance. This role demands a keen willingness to learn and adapt. You'll engage with customers of varying technical expertise, troubleshooting a diverse range of end-user devices and network configurations. This dynamic role tackles challenges head-on and serves as a technical superhero for our customers every day. Primary Responsibilities: · Ensures swift responses to a diverse array of trouble tickets, with a primary focus on prioritizing the customer experience above all else · Identifies and escalates intricate issues to the relevant departments following comprehensive troubleshooting · Empowers customers by offering insights into products and services that align with their specific technical requirements · Vigilantly monitors emerging trends indicating potential outages and promptly notifies the appropriate teams for swift resolution · Demonstrates flexibility by being available to work evenings, weekends, and variable schedules, including overtime when necessary Measuring Success · Regular, reliable, and punctual attendance · Proficiency in exceptional phone etiquette and interpersonal skills, coupled with the capacity to multitask and independently manage workload priorities · Effective communication, collaboration, and cooperation skills, essential for interactions with vendors, customers, colleagues, and managers to achieve company objectives. · Aptitude for grasping and comprehending the company's range of products and services · Ability to apply logical thinking, creativity, and sound judgment to troubleshoot and resolve customer issues during the initial contact to minimize follow-up interactions. · Successfully helping our customers find solutions to their service needs, improving the way they work and play while connected to our services · Contributing to and developing a performance and results oriented culture. · Behaviors that are aligned with and strengthen company values. Qualifications · Minimum of one year of customer support and/or technical support experience, preferably within the telecommunications/Internet sector · Two or more years of proven customer service experience · Familiarity with prevalent PC and MAC Operating Systems · Broad understanding of voice services, cable TV, and data technologies · A scrappy, nimble, innovative, hands-on contributor who is not afraid to roll up their sleeves to accomplish goals. · Demonstrated critical thinking skills, excellent and proactive communication skills, an ability to identify, prioritize, and collaborate effectively. · Ability to interpret and execute instructions provided in written, oral, or diagrammatic formats · Skills in resolving challenges within predefined scenarios that involve multiple variables · Ability to thrive in a dynamic, high-volume environment, · Adept at swiftly adjusting to changes · High school diploma or GED required. · Criminal Background, Drug, Non-Negilgent Driving, and Employment Level Credit Checks Required What We Offer · The excitement of a quickly growing and innovative industry · Opportunities to learn and grow as individuals and with a team · A fun and hard-working culture · Medical, Dental and Vision insurance · Optional supplemental insurance programs · 401K + Matching · Access to Employee Assistance Programs Hours, Location, and Environment · This is a full time, In-office position in Tacoma, WA · 4-10's working Mon/Tues/Fri/Sat · During the initial first 90 days/training period, a 5-8's schedule may be required depending on experience and proven success working independently · Our workspaces are collaborative and customer-focused, with a commitment to professional growth and team support · Prolonged periods of screen time and extended sitting may be required. Occasional overtime may be necessary to meet peak workload demands Compensation · This position pays $20.22-$28.17 per hour based on expertise, experience, and demonstrated proficiency in the role ( Spanning Levels I & II ) · 4 weeks per year Paid Time Off · Paid Holidays or Equivalent Time Off Lightcurve is an Equal Opportunity Employer committed to diversity and inclusion in the workplace.

Robert Half is seeking a Software Implementation Specialist to support a manufacturing and contract automation organization based in Lynnwood, WA. This role involves implementing off-the-shelf software solutions to digitize and automate internal processes, including AP, contract workflows, inventory, and materials management. The position is Onsite Only, and is a 3-4-month contract-to-hire opportunity with potential to convert to full-time. Apply today! Job Details: Schedule: Monday-Friday, 8 AM-5 PM (1-hour lunch) Duration: 3-4-month contract to hire Location: Onsite in Lynnwood, WA Job Responsibilities: Implement and configure third-party software (e.g., SmartBuild, Sage Paperless, GIS tools) Coordinate with software vendors during configuration and setup Support cloud-based automation tools to replace manual workflows Set up light database configurations and ensure systems are properly running Train internal users on how to use newly implemented software Customize and support tools that manage invoices, contracts, materials lists, purchase orders, and inventory Identify opportunities for automation and process improvements Serve as the go-to problem solver and internal point of contact for technical software issues Skills Required: 3+ years of experience in software implementation and integration. Experience implementing off-the-shelf software solutions. Ability to configure databases and support vendor-led software setups. Experience training end users on technical tools Work ethic and follow-through, can work independently and get things done Familiarity with inventory, materials management, or 3D modular design tools a plus The hourly range for this position is $44 to $54. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

Job Description: Senior Consultant - SSPA Escalations Specialist Contract About the Role We are hiring a Senior Consultant / SSPA Escalations Specialist for our client, Microsoft, supporting the US geography. The role focuses on managing escalations related to data privacy, supplier security, and compliance under the Supplier Security & Privacy Assurance (SSPA) program. Roles & Responsibilities • Deliver services in alignment with the Supplier Security & Privacy Assurance (SSPA) Program Guide and all associated DTPs/SOPs/KAs. • Identify opportunities to schedule calls/meetings with suppliers or internal teams to expedite delivery and reduce lead times. • Conduct quality checks and provide refresher training to team members as needed. • Provide expert-level support in compliance and audit requirements (DPR, INA, SAAS, PCI). • Maintain and exceed SLA and KPI targets consistently. • Support the team in creating or updating DTPs/SOPs/KAs and perform UAT for internal and external tools. Qualifications & Experience • Graduate in any stream with 4+ years of relevant experience in program/project/stakeholder/user management and handling escalations. • Experience in customer support and ticket management preferred. • Preferred certifications: CIPP or CISSP. • Strong analytical, logical, and problem-solving skills with proven customer-facing experience. • Ability to collaborate effectively with international, cross-functional teams About Ampstek Ampstek is a global IT solutions partner serving clients across North America, Europe, APAC, LATAM, and MEA. We specialize in delivering talent and technology solutions for enterprise-level digital transformation, trading systems, data services, and regulatory compliance. Contact: Snehil Mishra 📧 ****************** 📞 Desk: ************ Ext. 125 🔗 LinkedIn 🌐 ***************

Job Title: Technical Support Engineer (Tier 3) Duration: Long-term Worksite: Onsite About WCT WCT is a global talent solutions partner committed to delivering high-impact technology and engineering talent to some of the world's most innovative companies. As a WCT employee, you'll be part of a dynamic, growth-oriented culture that values collaboration, continuous learning, and excellence in execution. Job Description: We are seeking an experienced Service Engineer to provide Tier 3 technical support for the Ads platform. This role partners closely with Account Management and internal Ads partner teams to resolve complex escalations quickly and accurately, drive root-cause analysis, and improve platform quality through data-driven insights. Core Responsibilities Provide Tier 3 technical support for the Ads platform via phone, tickets, email, and Teams (excludes public 1:many channels). Work across all ticket types: Delivery, BSC, Editorial, Advertiser API, Analytics, Ads Editor, UET, Campaign Management, Optimization, Syndication/Publisher API, Product Ads/Shopping, Accounts & Billing, UCMT/UCMA, and others as they evolve. Troubleshoot medium-to-high complexity issues with deep technical investigation; deliver high-quality solutions within agreed SLAs. Author and execute T-SQL queries; write custom Cosmos scripts; leverage Databricks to interpret large datasets and debug issues. Review E2FTE parent tickets for accuracy/completeness; improve client communications and case quality. Analyze and visualize large datasets from internal tools/logs using Excel and Power BI. File high-quality ICMs (incidents/bugs) at speed; ensure resolutions are understood and RCA captured. Minimize by-design ICMs via KB updates. Partner with Global Support teams such as NQP and Tech Solutions to remove client blockers. Provide status reporting on tickets worked, cycle time, and quality checks. Create and maintain troubleshooting guides and product documentation in the support knowledge base. Collaborate with peers for knowledge sharing and troubleshooting assistance. Analyze ticketing trends to drive feature improvements and highlight systemic issues to SMEs. Monitor Ads platform availability through regular daily checks. Qualifications & Skills BS in Computer Science, Engineering, or related technical discipline (preferred). 5-7+ years in technical support or software development for high-volume online services; Tier 3 experience preferred. Organic & Paid search experience; practical experience running systems on Azure or similar cloud providers. 2+ years with web API technologies: SOAP, JSON, XML. 2+ years automation experience in C# or Python (preferred). Minimum 3+ years using T-SQL, including complex joins and stored procedures. Advanced problem-solving; strong customer service orientation. Experience with Excel, Outlook, Power BI, and Microsoft 365 tools. Ability to analyze and visualize large datasets. Excellent English communication (verbal and written) across stakeholder levels; familiarity with NA and EU cultures and brands. Collaborates effectively across remote/virtual teams; works independently and within groups; strong documentation skills. Willingness to work night shifts and weekend on-call as required; embraces change and continuous learning. Location & Work Arrangement Global support coverage; shift schedules include North America and EMEA windows. On-call rotation for weekends; flexibility required. Compensation / Salary Range: The typical pay range for this role is: USD $70,000/Yearly - $85,000/Yearly. Factors that may affect pay within or outside of this range may include but not limited to geography/market, skills, education, experience, and other qualifications of the successful candidate. Benefits: Medical, dental, Vision, Life, PTO, Holidays, 401(k) benefits and ancillaries may be available for eligible WCT employees and may vary depending on the nature of your employment. WCT will accept applications and processes offers for these roles until the role is filled. Equal Employment Opportunity Declaration: WCT is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Key Responsibilities Manage the encounter work queue, ensuring accurate documentation and narratives for clinical and payor review. Submit claims based on completed encounter reviews for Medicaid. Conduct insurance verification efficiently. Assist with follow-up and manage claim denials if necessary. Update DAR in the EPIC system. Qualifications 2+ years of medical administrative experience. 2+ years of experience in behavioral health. Experience in insurance verification or encounter reviews. Proficiency in EPIC and Microsoft Office, particularly Excel. Billing or related certification preferred. Experience Minimum of 2+ years in medical administration and behavioral health. Expertise in insurance verification and encounter reviews. Skills Technical proficiency in EPIC and Microsoft Office, especially Excel. Additional Requirements Mon - Fri (8am - 5:30pm).

We are a fusion power company based in Everett, WA, with the mission to build the world's first fusion power plant, enabling a future with unlimited clean electricity. Our vision is a world with clean, reliable, and affordable energy for everyone. Since Helion's founding in 2013, we have raised over $1 billion from long-time investors such as Sam Altman, Mithril, and Capricorn Investment Group as well as new investors SoftBank and Lightspeed to propel us forward. Our last prototype, Trenta, completed 10,000 high-power pulses and reached plasma temperatures of 100 million degrees Celsius (9 keV). We are now operating Polaris, our next prototype on the path to the world's first fusion power plant. This is a pivotal time to join Helion. You will tackle real-world challenges with a team that prizes urgency, rigor, ownership, and a commitment to delivering hard truths - values essential to achieving what no one has before. Together, we will change the future of energy, because the world can't wait. What You Will Be Doing: As an IT Support Specialist, you will provide frontline technical support, helping employees resolve hardware, software, and network issues quickly and efficiently. This role serves as the first point of contact for IT-related problems, ensuring smooth day-to-day operations. You will report to the IS&T Operations Manager, and this is an onsite role located at our Everett office. * Respond to IT service requests via phone, email, or ticketing systems * Diagnose and resolve issues with desktops, laptops, mobile devices, printers, and peripherals * Install, configure, and support operating systems (Windows, mac OS, Linux) and applications (Microsoft Office, email clients, collaboration tools) * Assist with password resets, user account provisioning, and access permissions * Record issues, resolutions, and escalate complex problems to higher-level support teams * Provide clear communication and maintain a professional, helpful attitude with end users * Perform routine updates, patches, and preventive maintenance tasks Required Skills: * 5+ years of IT support experience * Technical knowledge: Familiarity with operating systems, networking basics (TCP/IP, DNS, DHCP), and common enterprise applications * Problem-solving skills: Ability to quickly identify issues and apply logical troubleshooting steps * Communication skills: Strong verbal and written communication to explain solutions clearly to non-technical users * Customer service orientation: Patience and empathy when assisting users * Certifications (preferred): CompTIA A+, ITIL Foundation, or Microsoft Certified Desktop Support Technician #LI-Onsite Total Compensation and Benefits Helion's compensation package includes a competitively benchmarked base salary, meaningful equity grants, and comprehensive benefits. Final compensation is determined through a holistic evaluation of your experience, qualifications, and our commitment to internal equity - ensuring fairness and transparency across our teams. We are committed to fostering a fair and equitable environment in every aspect of our operations, including compensation. This is a non-exempt hourly role. Hourly Pay Rate $30-$40 USD Benefits Our total compensation package includes benefits, including but not limited to: * Medical, Dental, and Vision plans for employees and their families * 31 Days of PTO (21 vacation days and 10 sick days) * 10 Paid holidays, plus company-wide winter break * Up to 5% employer 401(k) match * Short term disability, long term disability, and life insurance * Paid parental leave and support (up to 16 weeks) * Annual wellness stipend Helion is an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you need assistance or an accommodation during the interview process, please let us know.

Shift: Approx.7:00 a.m. - 5:00 p.m. (8 hour staggered shifts subject to change based on the needs of the organization) Salary/Hourly rate: $36.30/hour (SC11SEIU Salary Schedule) This position is eligible for membership in the Service Employees International Union No. 925 (SEIU). SUMMARY Under supervision, responds to helpdesk tickets for a wide variety of simple-to-complex technology problems on standard and non-standard district technology including networked computers, software, classroom and meeting room hardware, and other instructional and business system technology. Installs, removes, and repairs software and hardware. Performs technology deployments, moves, updates, and maintenance. PRIORITY APPLICATION DATE: This position is open until filled with first consideration given to applications received by December 1, 2025 EDUCATION, EXPERIENCE AND CERTIFICATION REQUIREMENTS: * High school diploma or equivalent required. * Technology degree or certification recommended * A+ or N+ or other MCDST track certification recommended or equivalent experience * WA State driver's license * Must pass criminal background check. WORKING ENVIRONMENT: This job is performed in a temperature controlled office environment. May travel between multiple buildings. The usual and customary methods of performing the functions of this job require the following physical demands: Frequent keyboarding and mousing throughout shift. Occasionally sit, twist, and lift, occasionally carry up to 40 pounds, occasionally climb a ladder and/or reach above shoulder level. Generally the job requires 40% sitting, 15-25% walking, and 35-45% standing. External and Internal Applicants: Submit an online application @ ****************************** and apply to this posting. A letter of interest and resume are encouraged in addition to the application materials and should be uploaded to the application under the ATTACHMENTS page. You may attach up to three letters of recommendation if desired. FINALISTS WILL BE CONTACTED FOR AN INTERVIEW Please review LWSD Human Resources Employment Policies, which includes our non-discrimination policy. We are not able to sponsor employment at this time. Lake Washington School District is committed to building an inclusive, equitable, and welcoming environment for all students and staff. We welcome candidates from all backgrounds and life experiences who share our commitment to educational excellence and equity. We especially encourage applications from individuals who have been historically underrepresented in education. LAKE WASHINGTON SCHOOL DISTRICT IS A SMOKE-FREE WORKPLACE. Attachment(s): * Technical Support Specialist - 2025.pdf

Description The Associate Technical Services Support Specialist provides technical assistance to Tyler Technologies' clients and on-site staff, ensuring smooth operations of software, operating systems, and hardware. This role involves diagnosing and resolving technical issues, managing client interactions, and escalating complex problems as needed. The specialist documents all client interactions, prioritizes open calls, and adheres to service metrics and company policies. Additionally, the position includes supporting software installations and continuously improving knowledge of Tyler products and services through education and self-study. Responsibilities Provide general software, operating system and hardware phone support to Tyler Technical Support clients and on-site Implementation staff. Conduct first level diagnosis of system defects and notify Technical Support Product Managers of findings so the appropriate reports can be submitted. Resolve client inquiries and issues in a timely manner by working with Technical Support Specialists, Senior Technical Support Specialists and Technical Support Analysts; communicate resolution effectively through email communications. Document and record all aspects of client interactions in designated client management systems to promote transparency and understanding of technical issues. Manage open calls by identifying and prioritizing issues according to published policies. Escalate to senior team member or department member if situation is beyond technician's control and additional assistance is needed. Identify and meet service measurements and metrics on a daily, weekly, monthly and quarterly basis. Participate in formal education and self-study to gain knowledge of Tyler products and services. Provide assistance to clients for standard workstation install of client software for products in their subject matter area of expertise as needed, including but not limited to: FourJs, Munis Internet Updater, Tyler Content Manager, Tyler Cashiering and Tyler Reporting. Follow documented Tyler Technologies, Inc. policies and procedures. Respect the client's policies and procedures. Qualifications Bachelor's degree in computer science or business administration, or comparable work experience. Experience in ERP solutions, accounting software, accounting or computers. Proficiency using computers and exposure to relational databases or SQL desired. Excellent interpersonal and communication skills. Ability to prioritize and complete multiple tasks in a fast-paced, technical environment. Strong analytical and problem solving skills. Ability to work independently and in a team environment. Demonstrated ability to maintain a positive, professional attitude. New Hire Training Dates: Sept 22nd, 2025 - November 14th, 2025

Hiring Helpdesk technicians who can speak Spanish for one of the largest insurance company based out of Seattle, WA. Strong customer service skills. Technical aptitude with strong PC literacy skills. Proficiency with Windows Operating Systems. Basic knowledge of a LAN/WAN environment. Strong problem solving skills and decision making ability. Strong enthusiasm and desire to learn. Work well in a team environment. Strong written and verbal communication skills. Ability to learn and apply technical information in a fast-paced, demanding work environment. Effective listening skills. Ability to follow policies and procedures; attention to detail. Self-motivation and organization. Associate degree in Technical or Business discipline preferred, at least two years of experience in IT or related field, or an equivalent combination of education and work experience. Requires sufficient knowledge of IT operations, responsibilities, work flow process and procedures to resolve most inquiries independently. Good analytical and communication skills, sound judgment, and the ability to work effectively with client and other staff. Additional Information All your information will be kept confidential according to EEO guidelines.

Details: The IT Support Specialist provides frontline technical support, manages the lifecycle of employee devices, and ensures stable connectivity across regional offices and remote teams. This role serves as the primary IT support presence for the Kent headquarters and surrounding west coast offices, while also assisting remote employees. Responsibilities include employee onboarding/offboarding, network troubleshooting, and maintaining secure and reliable technology resources. The IT Support Specialist also partners closely with the Systems & Security Specialist on escalated issues and system integrity. Details: Essential DutiesHelpdesk Support Monitor the IT support inbox and ticketing system, responding to issues promptly. Resolve login/password resets, MFA re-enrollments, and Microsoft 365 application issues (Teams, Outlook, OneDrive). Troubleshoot laptops, printers, docking stations, webcams, monitors, and conference room AV. Document fixes with clear, user-friendly explanations. Escalate advanced or security-related issues to the Systems & Security Specialist. Device Lifecycle Management Track and manage laptop and phone inventory across multiple sites. Order, stage, configure, secure, and deploy devices with proper approvals. Ship equipment to remote staff or deliver/install onsite. Process device returns, reimage for reuse, and ensure proper recycling/disposal of retired equipment. Onboarding & Offboarding Prepare and configure laptops/phones for new hires; ship or set up in person. Conduct first-day IT orientation (logins, MFA, system introductions). Partner with HR and managers for smooth transitions. Collect and reimage equipment during offboarding, and promptly disable access and accounts. Field & Regional Support Provide onsite IT support during regular visits to headquarters and regional offices (Centennial, Aurora, Phoenix, Stockton, Rialto, Anchorage). Act as dedicated IT presence during visits for hands-on troubleshooting. Perform routine equipment checks (conference rooms, network hardware, shared workstations). Coordinate with local leaders on office technology needs. Support office expansions, moves, or technology upgrades. Documentation & Backup Maintain records for device staging, shipping, and troubleshooting. Contribute to the IT knowledge base (SharePoint/OneNote/Wiki/Trainual). Cross-train on Microsoft 365 administration (password resets, group creation, license assignments). Provide backup coverage for provisioning and access management. Networking & Connectivity Install, configure, and troubleshoot Wi-Fi (Peplink, eero) at regional offices. Partner with ISPs and vendors on internet or bandwidth issues. Provide basic support for office telephony (RingCentral phones, apps, headsets). Ensure conference rooms and collaboration spaces remain fully functional. Shared Team Responsibilities Provide backup coverage across IT functions to ensure continuity. Keep IT documentation accurate and updated. Travel as needed to regional offices to provide support. Participate in quarterly cross-training to balance team skill sets. Relevant ExperienceTechnical Support / Helpdesk (2-4 years) Tier 1 or Tier 2 helpdesk experience resolving end-user issues. Hands-on troubleshooting of laptops, phones, AV, and peripherals. Experience working with a ticketing system. Device Lifecycle & Asset Management (1-3 years) Deploying and securing laptops/phones. Managing inventory across multiple offices. Handling device returns, reimaging, and disposal. Networking & Connectivity (1-2 years) Basic network hardware troubleshooting (routers, Wi-Fi, access points). Partnering with ISPs/vendors for service issues. Exposure to VoIP systems (RingCentral or similar). Onboarding & Offboarding (1-3 years) Preparing devices and accounts for new hires. Delivering IT orientation for new employees. Coordinating device collection and account deactivation for offboarding. Regional / Field IT Support (1-2 years) Providing in-person support in office environments. Supporting remote or satellite offices. Assisting with IT setups, relocations, and upgrades. Cloud & Collaboration Tools Supporting Microsoft 365 (Outlook, Teams, OneDrive, SharePoint). Familiarity with MFA, password resets, and basic administration. Experience with AV and conference room systems. Pay Range: $34.00 - $37.00 per hour

Company: The Boeing Company Boeing Commercial Airplanes (BCA) is looking for an Engine Management Support Operations Specialist (Level 4 or 5) to join our 737 Narrowbody Delivery Center team in Everett, WA or Seattle, WA. Boeing is seeking an Engine Management Support Operations Specialist to support engine configuration accuracy and delivery execution across all Boeing narrowbody production and aircraft delivery programs. This position collaborates with Final Assembly and Delivery (FA&D), Engineering, Supply Chain, Quality, Operations and Customer Teams to ensure engines are correctly built, installed, tested, and documented for on-time, compliant aircraft delivery. The position works directly with Engine OEM teams to provide technical oversight, data-driven insights, and cross functional coordination to maintain propulsion systems integrity throughout the manufacturing lifecycle. Our team is currently hiring for a Senior (level 4) or Lead (level 5) Engine Management Operations Specialist Position Responsibilities Engine Build & Installation Support Support installation readiness and resolve discrepancies that may impact production flow or delivery milestones. Ensures engine configuration records are accurate including engine build packages, modification status, LLP, traceability of serialized parts & Airworthiness Directives to ensure compliance with regulatory requirements. Aircraft Manufacturing, Production Testing and Delivery Support Serve as a propulsion SME during pre-delivery activities, including engine runs, flight operations, compliance and borescope inspections) to ensure issues are resolved prior to FAA / Customer acceptance. Provide technical support to Liaison / Propulsion Engineering teams for engine related nonconformances, discrepancies and build issues. Supplier & OEM Coordination Collaborate with engine OEMs and suppliers to address quality concerns, part shortages, and technical inquiries impacting production. Lead/Integrate technical and operational guidance to resolve customer issues including comfort and commitment letters as required. Review supplier performance data and escalate issues affecting production health or delivery schedules. Executes cost recovery for production impacts that lead to operational disruption or delivery delays. Cross-Functional Integration Support Production rate increases by identifying constraints, analyzing engine OEM and supplier support plans, and recommending process improvements. Drive Root Cause investigations for engine installation, test, configuration anomalies and conformity inspections. Coordinate corrective action with Quality, Engineering, and Engine OEM partners. Basic Qualifications 10+ years of experience in engine operations, propulsion systems, manufacturing support, or related aerospace/aviation fields. 10+ years of experience problem solving and working in a cross-functional environments. 5+ years of experience interfacing with senior and executive leadership. Strong understanding of gas turbine engine systems, assembly processes, and regulatory compliance requirements. Experience interpreting technical drawings, build records, service manuals, and configuration documents. Experience negotiating and resolving customer concerns. Preferred Qualifications Experience in an aircraft production of final assembly environment. Familiarity with Boing Systems (CMES, REDARS, PDM, Velocity and configurations management tools). Understanding of FAA/EASA conformity, airworthiness release process and delivery documentation requirements. Experience coordinating with engine OEMs (GE, CMF, Pratt & Whitney, Rolls-Royce). Lean or Six Sigma Training Domestic and international travel as needed Drug Free Workplace: Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. Pay & Benefits: At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements. Pay is based upon candidate experience and qualifications, as well as market and business considerations. Summary pay range (Level 4): $129,600 - $151,200 Summary pay range (Level 5): $154,800 - $180,600 Language Requirements: Not Applicable Education: Not Applicable Relocation: Relocation assistance is not a negotiable benefit for this position. Export Control Requirement: This is not an Export Control position. Safety Sensitive: This is not a Safety Sensitive Position. Security Clearance: This position does not require a Security Clearance. Visa Sponsorship: Employer will not sponsor applicants for employment visa status. Contingent Upon Award Program This position is not contingent upon program award Shift: Shift 1 (United States of America) Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law. EEO is the law Boeing EEO Policy Request an Accommodation Applicant Privacy Boeing Participates in E - Verify E-Verify (English) E-Verify (Spanish) Right to Work Statement Right to Work (English) Right to Work (Spanish)

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us! If you are seeking to be a part of a family, this is the place for you! Maersk Warehousing and Distribution USA LLC handles end-to-end warehousing and distribution logistics needs utilizing our strategic network of storage facilities. Our facilities are capable of receiving, storing, processing and dispatching cargo, so we can build flexibility and resilience into the supply chain process. Our integrated solutions allow us to be prepared for supply chain risks, so we can plan distribution to better achieve lead time and goals despite unexpected conditions. Our extensive experience, connections, and deep expertise across different sectors, industries, and transportation modes, means we can be counted on for process excellence that will save time and money. We are seeking an Operations Support in Fife, WA! 9:30am - 6pm Monday - Friday About the Role: We are seeking a highly organized and customer-focused Operations Support to join our team. This role is critical in ensuring smooth day-to-day operations, coordinating logistics, and delivering exceptional service to our client, their customers and internal teams. Key Responsibilities: Dispatch and coordinate drivers/routes to ensure timely deliveries. Monitor delivery schedules and proactively resolve delays or issues. Serve as the primary point of contact for customer inquiries, complaints, and service requests. Maintain accurate records of dispatch activities, customer interactions, and service outcomes. Collaborate with vendors, our client and customer service teams to ensure operational efficiency. Use dispatch software and tools to manage workflows and communication. Provide real-time updates and support to our client and management. Identify and escalate operational challenges to management as needed. Company Benefits: Medical Dental Vision 401k + Company Match Employee Assistance Program Paid Time Off Flexible Work Schedules (when possible) And more! Pay Range: $21-23.50 an hour *The above-stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws. You must be authorized to work for any employer in the U.S. #INDEED Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.

Truveta is the world's first health provider led data platform with a vision of Saving Lives with Data. Our mission is to enable researchers to find cures faster, empower every clinician to be an expert, and help families make the most informed decisions about their care. Achieving Truveta' s ambitious vision requires an incredible team of talented and inspired people with a special combination of health, software and big data experience who share our company values. Truveta was born in the Pacific Northwest, but we have employees who live across the country. Our team enjoys the flexibility of a hybrid model and working from anywhere. In person attendance is required for one week during the year for Truveta Planning Week. For overall team productivity, we optimize meeting hours in the pacific time zone. We avoid scheduling recurring meetings that start after 3pm PT, however, ad hoc meetings occur between 8am-6pm Pacific time. #LI-remote Who We Need Truveta is rapidly building a talented and diverse team to tackle complex health and technical challenges. Beyond core capabilities, we are seeking problem solvers, passionate and collaborative teammates, and those willing to roll up their sleeves while making a difference. If you are interested in the opportunity to pursue purposeful work, join a mission-driven team, and build a rewarding career while having fun, Truveta may be the perfect fit for you. This Opportunity The Partner Success Associate will report to our Senior Manager of Partner Success & Operations and will focus on ensuring customer satisfaction by addressing inquiries, troubleshooting issues, and providing timely and effective solutions. This role is critical in maintaining strong relationships with Truveta's customers by delivering high-quality day-to-day assistance. Responsibilities Empower clients by providing exceptional support, seamless onboarding, and expert guidance on platform usage. Ensure a smooth and efficient research experience while continuously improving processes and sharing insights to enhance customer success. Serve as the point of contact for customer inquiries via email, providing timely and professional assistance. Troubleshoot and resolve customer issues, escalating complex cases to appropriate teams when necessary. Guide customers through new product features and user best practices. Identify recurring customer issues and work with the team to develop proactive solutions and improvements. Assist with scheduling, creating materials for, and tracking follow-ups required for key customer meetings. Track progress toward renewal goals and other customer success metrics. Collaborate with internal teams, including Product, Engineering, Analytics, and Customer Success, to address customer concerns effectively. Develop and update knowledge base articles, FAQs, and training materials to enhance customer self-service capabilities. Take on additional projects as needed, supporting Managers and Directors in their initiatives. Advocate for customers by providing feedback to improve product functionality and user experience. Maintain internal visibility at Truveta as a customer advocate and voice. Required Skills 2+ years of experience in customer support, technical support, or a related field. Experience with real world data or EHR is a plus. Strong problem-solving skills and ability to troubleshoot technical issues. Excellent written and verbal communication skills. Ability to work independently, take ownership of deliverables, and manage multiple tasks simultaneously. High attention to detail and ability to deliver accurate and timely solutions. Ability to simplify complex concepts and explain them effectively to customers. Experience with customer support tools such as ADO, Intercom, Salesforce, or similar platforms is a plus. Maintains a high degree of professionalism and enthusiasm. Why Truveta? Be a part of building something special. Now is the perfect time to join Truveta. We have strong, established leadership with decades of success. We are well-funded. We are building a culture that prioritizes people and their passions across personal, professional and everything in between. Join us as we build an amazing company together. We Offer: Interesting and meaningful work for every career stage Great benefits package Comprehensive benefits with strong medical, dental and vision insurance plans 401K plan Professional development & training opportunities for continuous learning Work/life autonomy via flexible work hours and flexible paid time off Generous parental leave Regular team activities (virtual and in-person as soon as we are able) The base pay for this position is $70,000 to $80,000. The pay range reflects the minimum and maximum target. Pay is based on several factors including location and may vary depending on job-related knowledge, skills, and experience. Certain roles are eligible for additional compensation such as incentive pay and stock options. If you are based in California, we encourage you to read this important information for California residents linked here. Truveta is committed to creating a diverse, inclusive, and empowering workplace. We believe that having employees, interns, and contractors with diverse backgrounds enables Truveta to better meet our mission and serve patients and health communities around the world. We recognize that opportunities in technology historically excluded and continue to disproportionately exclude Black and Indigenous people, people of color, people from working class backgrounds, people with disabilities, and LGBTQIA+ people. We strongly encourage individuals with these identities to apply even if you don't meet all of the requirements. Please note that all applicants must be authorized to work in the United States for any employer as we are unable to sponsor work visas or permits (e.g. F-1 OPT, H1-B) at this time. We appreciate your interest in the position and encourage you to explore future opportunities with us.

Specialist Research Support I-KPWHRI Job Number: 1322842 Posting Date: Dec 4, 2024, 10:27:45 PM Description This Research Support Specialist is 50% on-site at our research clinic front desk in downtown Seattle. The schedule is two regular days and then an alternating third day. The primary focus at the front desk is to be first point of contact to greet research study participants. A strong fit for this position is someone with excellent customer service skills and the ability to juggle competing demands. On-site responsibilities also include opening and closing the clinic, answering occasional phone calls, helping with updating clinic standard operating procedures and completing back-office tasks as assigned, such as verifying the clocks and transporting regular clinic supply orders. Job Summary: Under the supervision of the Research Administrative Supervisor, provides specialized administrative support to research faculty and staff. Performs a variety of complex administrative duties throughout the continuum of the research project lifecycle, with a focus on grant application development and supporting the dissemination of results. Supports special projects and events as assigned. Work is highly deadline driven and at times confidential in nature. Normally receives general direction but works independently on assignments that are moderately complex in nature; expected to meet deadlines and apply judgment within established guidelines and procedures related to department and research study regulations. A six month training period is expected. Essential Responsibilities: Research Administrative Support: a) Performs specialized coding, documentation, and other accounting functions for processing of grant expenses and expense reimbursements according to federal regulations and Kaiser Foundation Health Plan of Washington policies. b) Coordinates schedules, manages calendars, and arranges appointments, meetings, and travel itineraries in compliance with federal regulations. c) Tracks financial information. d) Establishes, maintains, processes, and updates files, records, certificates, and/or other documents to meet internal and external audit requirements. e) Researches and orders office supplies. f) Operates a variety of office equipment. Scientific Support: a) Assists faculty with meeting funding agency requirements for grant submissions. Completes grant application forms. Reviews grant applications for accuracy. Formats manuscripts to meet journal requirements. Create figures and tables using research project data. Creates research project documents according to grant and IRB guidelines. b) Utilizes computer software programs (EndNote, Acrobat Professional, and Microsoft Office, etc.) on a daily basis. Communication, Process Improvement: a) May participate in institute wide committees and workgroups and administrative responsibilities (e.g. SharePoint site, Seminar support) b) Actively participates in RSS unit (attend and actively engage in unit meetings) c) Establishes a self-management system to meet deadlines and accuracy expectations for documents and emails. d) Creates desk manual to document work processes particular to the position to ease transitions in staffing and out of office coverage. Documents policies and procedures for own learnings. Training, Oversight, Mentoring: a) May provide training and orientation to newly hired Research Support Specialists. Qualifications Basic Qualifications: Experience Minimum one (1) year of experience working providing administrative support/receptionist services (or comparable) OR two (2) years of customer service experience. Intern or volunteer experience may be considered. Education High School Diploma or General Education Development (GED) required. License, Certification, Registration N/A Additional Requirements: Manage complex workload.Ability to understand and follow specific instructions and procedures.Operate basic office equipment.Communicate effectively, orally and in writing.MS Office.Records maintenance skills.Ability to rapidly learn new software and procedures.Arithmetic, reading, writing skills. Preferred Qualifications: Three (3) years of experience providing administrative support.Primary Location: Washington-Seattle-Met Park East Regular Scheduled Hours: 40 Shift: Day Working Days: Mon, Tue, Wed, Thu, Fri Start Time: 07:45 AM End Time: 04:15 PM Job Schedule: Full-time Job Type: Standard Employee Status: Regular Job Level: Entry Level Job Category: Research and Development Public Department Name: Met Park East - Admin Services/HR Research OPS - 1130 Travel: No Employee Group: NUE-WA-04|NUE|Non Union Employee Posting Salary Low : 23.17 Posting Salary High: 29.98 Kaiser Permanente is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status. External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances, including but not limited to the San Francisco and Los Angeles Fair Chance Ordinances.Click here for Important Additional Job Requirements. Share this job with a friend You may also share this job description with a friend by email or social media. All the relevant details will be included in the message. Click the button labeled Share that is next to Submit.

Join our Korum Hyundai as part of our Service Team. We are currently looking to fill this important role at our location in Puyallup, WA. As a member of our team, you will play a crucial part in providing excellent customer service to our customers. POSITION SUMMARY This position as a Service Support Specialist-Hyundai at Korum Automotive Group in Puyallup, WA, is a critical customer-facing role that demands the highest level of customer service and quality in all customer interactions. Responsibilities include assisting external customers in scheduling appointments for vehicle repair and maintenance, processing "we owe" requests, managing internal repair orders (such as pre-owned vehicle reconditioning), answering departmental phone calls, conducting customer follow-up and care calls, providing cashiering services as a backup to Service Advisors, and assisting with Service Porter functions. For experienced individuals, providing customer service as a Service Advisor during absences and working as a Warranty Specialist on a limited basis. Requirements include strong communication skills, attention to detail, ability to multitask, customer service experience, and willingness to build long-term customer relationships for superior service quality. Compensation ranges from $20.42 to $28.08 per hour, paid semi-monthly. Targeted Hiring Range: $20.42 to $24.25 Join a team at Korum Automotive Group dedicated to providing exceptional customer experiences and service quality, resulting in strong customer satisfaction in the Service Department. Assist customers with inquiries, concerns, and requests in a timely and professional manner. Handle customer complaints and provide appropriate solutions. Maintain a positive attitude and approach each interaction with empathy and understanding. Collaborate with team members to ensure customer satisfaction and retention. Requirements: High School Diploma or Equivalent Prior experience in customer service. Excellent communication and interpersonal skills. Computer skills and the ability to learn software that is provided by the dealership. Ability to obtain and maintain required certifications. Ability to multitask and work in a fast-paced environment. Strong problem-solving abilities and attention to detail. Valid Driver's License with acceptable driving record. Benefits: Medical / Dental / Vision Paid Time Off Employer-Paid Life Insurance Voluntary additional Life, Long-Term Disability, Critical Illness, Accident Insurance Employee Assistance Program (EAP) Paid Holidays 401(k) Salary Deferral Plan with Employer Match Vehicle Purchase Discount Program Discounts on Parts and Service Employee Events and Recognition Company-Paid Uniforms for Specified Positions Paid Training Based on Position Other Potential Compensation: Discretionary Bonuses Incentive Awards Employee Referral Bonuses Years of Service Award Bonuses About the Company: Korum Lincoln is a reputable company known for its commitment to providing exceptional service to our customers. We value our employees and offer a supportive work environment where you can thrive. Join us in delivering top-notch customer service and making a difference in the automotive industry.

ABOUT US An unwavering pursuit of Excellence in Patient Care - Every Diagnosis, Every Day. This is what we stand for. CellNetix Pathology & Laboratories is headquartered in the Seattle area in our state-of-the-art Central Processing Laboratory. As one of the largest AP labs in the United States, with over 300 staff members and 60+ distinguished Pathologists, we offer some of the most technologically advanced resources and service menus in the region. In addition, our cutting-edge Molecular Laboratory with next-generation sequencing offers groundbreaking personalized medicine testing. Our lab continues to grow in technology and scientific advancement while offering our employees a wide array of training and career progression pathways in Administration, Laboratory and Hospital Support, Histology, Cytology, Infectious Diseases, Molecular, Grossing and more. If our mission of patient care resonates with you, Come Grow With Us in Pursuit of Excellence. The Support Services Specialist completes a wide variety of customer services tasks serving both our clients and our company's internal departments by phone, e-mail, fax and face-to-face communications. They help organize weekly tumor boards by preparing slides and accession consult cases as needed. They also pull reports, help solve problems, and support the pathologists. It is important that the Support Services Specialist abides by HIPAA regulations, practices and Personal Protective Equipment (PPE) procedures where appropriate as this position may be exposed to a number of environmental hazards. This position may be selected by supervisor as Lead with Lead responsibilities. Position Schedule: M-F 7:30am - 4:00pm Essential Duties: Phone calls through soft phone system including pathology report updates, scheduling & dispatching for pathology technician procedures, report revisions, test add-on requests, supply orders, doctor to doctor requests Process medical records requests for pathology reports and other documentation Intake and processing of fax and email communication Data entry using LIS system Tissue release requests to patients, funeral homes, legal entities or other 3rd parties Notification of critical results to clinician offices Create and print custom requisition forms for non-interfaced clients Clerical duties including internal mail distribution CRM data management including account and contact information as well as logging of each call Duplicate patient profile management Other duties as assigned Qualifications/Experience: * High school diploma * Medical terminology, preferred Physical Requirements: * Walking * Sitting/Computer & telephone use * In-Office Attendance required * Able to lift up to 20 lbs. Benefits: CellNetix offers a comprehensive benefits plan. * Medical, Vision, Prescription company paid options. * Employee only HSA $29.86/per month or Employee only PPO $52.47/per month. Dependent plans also available. * Dental company paid options. * Employee only $0.00/per month. Dependent plans also available. * 401K company match up to 4% * Paid Time Off (PTO) * 0-3 Years of Service: Accrue up to 15 days per year * 4-7 Years of Service: Accrue up to 20 days per year * 8-12 Years of Service: Accrue up to 25 days per year * 13+ Years of Service: Accrue up to 30 days per year * Holiday Pay * 6 paid holidays per year * 4 floating holidays per year * Company paid Life and Disability insurance. * Fully subsidized ORCA public transportation card and free parking at most sites. * Company paid Norton LifeLock Identity Protection. IMPORTANT NOTICE: As a healthcare organization we are committed to providing a healthy and safe environment. We require a criminal history background check and drug test for all final candidates. CellNetix is an equal opportunity employer. It is our policy that all decisions involving any aspect of the employment relationship will be made without regard to race, religion, color, national origin, age, sex, genetic information, the presence of a sensory, physical, or mental disability, or on any other basis protected by federal, state, or local law. CellNetix is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know. CellNetix follows the Centers for Disease Control and Prevention (CDC) vaccination recommendations for healthcare workers in addition to applicable Washington State laws. At present, there is no mandatory Covid-19 vaccination requirement for Washington State healthcare workers but employees may be subject to specific hospital system requirements for Covid-19 vaccination along with other vaccinations such as Hepatitis B or seasonal flu vaccines. Employees may be asked to submit proof of vaccination or declination/exemption prior to or during employment. *Any federal, state or local laws or public health mandates with more stringent vaccination requirements will supersede CellNetix policies and/or procedures.

Role: SSPA Escalations Specialist Job Type: 6 Months Contract Note: Need candidate who already worked at Design Laboratory Inc (DLI). Required Skills Roles & Responsibilities: • Deliver in accordance with the Supplier Security & Privacy Assurance (SSPA) Program Guide and associated DTPs/SOPs/KAs for all requests/tickets in the queue. • Identify opportunities to schedule calls/meetings with users or suppliers to expedite delivery and reduce lead time. • Conduct quality checks and provide refreshers to the team where appropriate. • Expert-level knowledge in compliance and audit requirements (DPR, INA, SAAS, PCI). • Maintain/exceed SLA and KPI targets consistently. • Support team in creating/updating DTPs/SOPs/KAs and performing UAT for internal/external tools. Qualifications & Experience: • Graduate in any stream with 4+ years of relevant experience in program/project/stakeholder/user management and handling escalations. • Experience in customer support and ticket management preferred. • Certifications (Preferred): CIPP or CISSP. • Strong analytical, logical, and problem-solving skills with customer-facing experience. • Ability to work with international teams and collaborate effectively. Thanks & Regards Alok Ranjan Pathak | Team Lead - US Staffing Email: *********************** | Desk: ************** Ampstek LLC - Global IT Partner | ***************