Support specialist jobs in Cedar Hill, TX - 3,112 jobs

Sound Productions (SoundPro), a leading distributor and solutions provider in the Pro-AVL industry, is seeking a proactive and organized IT Support Specialist to support day-to-day IT operations and ensure reliable service delivery across the business. This role serves as the primary point of contact for general IT support, resolving common issues and coordinating internal escalation when deeper technical expertise is required. The IT Support Specialist supports the internal IT team by handling routine support, clearly documenting issues, and packaging escalations to minimize disruption and improve resolution efficiency. The ideal candidate is comfortable troubleshooting, communicating clearly, and maintaining structure in a fast-paced environment, with a strong focus on service quality, documentation, and continuous improvement. Responsibilities Technical Support and Troubleshooting (40%) Provide Tier 1-2 technical support for end users across hardware, software, and network-related issues. Serve as the primary point of contact for general IT issues, resolving common problems independently and escalating appropriately when needed. Support ERP and business system users by troubleshooting access, performance, and workflow-related issues. Perform initial diagnostics, reproduction, and impact analysis before escalating issues to the Systems Analyst or Systems Engineer. Package escalations with clear problem statements, steps to reproduce, supporting evidence, and documented troubleshooting steps. Document root causes, resolutions, and recurring issues to reduce repeat incidents and improve overall system reliability. Service Coordination and Helpdesk Operations (30%) Monitor and manage IT service tickets in Freshservice, ensuring timely response, accurate prioritization, and clear communication with users. Own incidents through resolution where possible; coordinate internal escalation when issues require deeper system or integration expertise. Classify, prioritize, and route incidents, problems, and changes according to defined processes. Act as a communication bridge between end users and technical escalation points, minimizing back-and-forth and unnecessary interruptions. Maintain accurate ticket records, asset updates, and supporting documentation to ensure traceability and audit readiness. Collaborate with IT leadership to review ticket trends, recurring issues, and workload distribution. Process and Continuous Improvement (20%) Identify patterns in support requests and recommend improvements to systems, configurations, or documentation. Contribute to the development and refinement of ITIL-aligned processes for incident, problem, and change management. Assist in maintaining and improving internal knowledge base articles and standard operating procedures. Support change management efforts by validating fixes, testing updates, and assisting with user communication. Help reduce operational noise by shifting repeatable work away from higher-level technical resources. IT Projects and Documentation (10%) Support IT projects by assisting with specified tasks, testing, validation, and documentation. Prepare clear technical documentation and user-facing instructions related to system changes or known issues. Track project-related support impacts and feedback to inform future improvements. Qualifications 2-5 years of experience in IT Support, Service Desk, or IT Operations roles. Strong troubleshooting skills with the ability to isolate issues and determine appropriate escalation paths. Familiarity with ITIL concepts and service management practices; Freshservice experience is a plus. Experience supporting ERP or line-of-business applications; Acumatica experience preferred. Working knowledge of Microsoft 365, Active Directory, and Windows environments. Strong written and verbal communication skills, with an emphasis on clear documentation and issue packaging. Ability to work independently while collaborating effectively with senior technical resources. Why Choose SoundPro? Since 1973, SoundPro has been the trusted source for audio, video, and lighting gear. With over 50 years of excellence, we've built a reputation on quality, expertise, and customer-first service. Our competitive, driven team thrives on innovation and collaboration, and we celebrate every win. SoundPro is more than just a place to work, it's an experience. We are powered by people - our own and those in our industry. We believe that people come first, are dedicated to serving those around us, and are committed to keeping our industry special, while making a positive impact on our communities. We care about our Team and along with an amazing company culture, we offer Comprehensive Health Plans, PTO and Wellness Time Off, Paid Volunteer Time Off, 401k, Paid Maternity and Paternity Leave, Training and Professional Development, Product Discounts, Casual Dress Code, and a Fun and Funky Culture.

Ascendion is a fullservice digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next. Ascendion | Engineering to elevate life We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us: Build the coolest tech for the world's leading brands Solve complex problems - and learn new skills Experience the power of transforming digital engineering for Fortune 500 clients Master your craft with leading training programs and hands-on experience Experience a community of change makers! Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion. About the Role Job Title: Production Support Lead Location: Dallas, TX Key Responsibilities: Experience in production support, system administration, or development related to healthcare management systems. Experience in .NET (C#, ASP.NET, SQL Server) and Guiding care Experience with claims processing, benefits management, and provider network management in the healthcare space. Strong familiarity with databases and writing complex SQL queries. Experience in system integrations, including REST APIs. Healthcare knowledge (Medicare, Medicaid, insurance terms, etc.) is highly desirable. Ability to communicate with internal and external stakeholders in high-pressure situation (Major incidents / Application outage) Required Skills & Experience Proficiency in SQL, Java (for backend tasks), and working knowledge of APIs (REST/SOAP). Experience with web services. Experience with reporting tools such as Tableau, Power BI, or equivalent is a plus. Knowledge of HIPAA and other healthcare regulations is a plus. Usage of AI in Application Support Hands on automation experience Salary and Other Compensation: The annual [salary/hourly rate] for this position is between [$125,000 - 130,000 annually]. Factors which may affect pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [life insurance] [long-term disability insurance] [short-term disability insurance] [paid parking/public transportation] [12 days/hours of paid time off] [08 days/hours of paid sick and safe time] [09 days/hours of paid vacation time] [2 weeks of paid parental leave] [x paid holidays annually] [add others as needed- include all material benefits available to the position] Want to change the world? Let us know. Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let's talk!

A prominent education provider in Dallas, Texas, seeks a dedicated individual to manage computer testing rooms, proctor online nursing exams, and provide technical and administrative support. The ideal candidate should have excellent communication and organization skills, be familiar with technology, and hold at least a high school diploma. Experience in higher education and proficiency in Microsoft Office is preferred. Join a team committed to maintaining academic integrity and supporting students in their educational journey. #J-18808-Ljbffr

CSI Companies is seeking a Tier II Help Desk Technician to work with one of the top Sports Retailer companies in the country! Job Title: Tier II Help Desk Technician Type: 100% Onsite Shift: Monday through Friday 8am - 5pm Pay: $25 - $30/hr W2 Description: Seeking a skilled and dedicated Tier II Help Desk Specialist to join our dynamic team. In this role, you will provide advanced technical support to our clients, ensuring high levels of customer satisfaction through your expert knowledge and outstanding customer service skills. Key Responsibilities: Provide advanced troubleshooting and problem resolution for Windows and Mac environments. Efficiently handle, categorize, and prioritize incoming support tickets using Atlassian and ServiceNow ticketing systems. Deliver exceptional customer service, maintaining a professional and courteous demeanor in all interactions. Collaborate with other IT team members to resolve complex issues and contribute to continuous service improvement. Document resolutions and maintain detailed records of user requests and actions taken. Stay current with system information, changes, and updates relevant to our user community. Requirements: Proven experience as a Tier II Help Desk Specialist or similar role. Strong knowledge and experience in troubleshooting Windows and Mac operating systems. Excellent customer service skills, with the ability to communicate verbally and in writing effectively. Experience working with Atlassian (Jira) ticketing systems. Ability to work independently and manage time effectively. Strong problem-solving skills and attention to detail.

ATE Epic Support - Epic Beaker (2‑Week Big Bang Go‑Live Project) Schedule: Varied shifts depending on site assignment We are seeking experienced ATE (At‑the‑Elbow) Epic Support Analysts to assist with a large‑scale Epic Beaker big bang go‑live across a major hospital system in the Dallas-Fort Worth area. This short‑term engagement will provide on‑site support to laboratory staff during the transition to Epic Beaker, ensuring smooth adoption, minimal workflow disruption, and rapid issue resolution. Key Responsibilities Provide on‑site, at‑the‑elbow support to laboratory teams during Epic Beaker go‑live. Assist end users with navigation, workflow questions, and system functionality. Troubleshoot basic issues and escalate complex problems to command center or application teams. Monitor workflows in real time to identify bottlenecks or user challenges. Offer guidance on best practices and reinforce training concepts. Document issues, trends, and user feedback for leadership and application analysts. Support multiple laboratory locations across the DFW Metroplex as assigned. Adapt to varied schedules, including early mornings, evenings, or weekends depending on site needs. Qualifications Prior Epic Beaker go‑live or ATE support experience strongly preferred. Familiarity with clinical laboratory workflows (microbiology, pathology, specimen processing, etc.). Strong communication and customer‑service skills. Ability to work in fast‑paced clinical environments and support multiple user types. Reliable transportation to travel between DFW‑area sites as needed. Additional Details This is an on‑site role at multiple hospital and laboratory locations. Orientation and site‑specific training will be provided prior to go‑live. Competitive hourly rates based on experience.

Looking for a RAN Tier 2 - Onsite- Plano TX accepting on W2 candidates, No C2C candidates What you will bring to the table as a RAN Tier 2: 10 Years of experience with RAN, RF Experienced in wireless (3g, 4g, 5g) Experience with end to end Call flow process Experience troubleshooting and scripting using Linux or Unix Experience with Tier 1 or tier 2 level work Experience with Samsung/ Nokia Willing to go onsite What you didn't know about us: Competitive salary Health, Dental and Vision Benefits Long-Term growth potential 401k With this position, you will get the opportunity to work with a game changing client and further advance your already valuable experience in the telecom industry! We are Connectors. We thrive on ‘quality over quantity' and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner! We are Collaborators. You'll be working with a wholly owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don't stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support. We give 24/7 Support. We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!

Hourly Rate: $19.23 Schedule: Part-time, ~10 hours/week (flexible within NCTCOG business hours, M-F 8:00-5:00) Duration: 02/23/26 - 09/30/26 About the Role NCTCOG is seeking a detail-oriented, organized, and self-motivated Aging Program Data Support Specialist to assist the Aging Department with data management, reporting, and technical support. This temporary, part-time role provides an opportunity to gain hands-on experience working with state and departmental databases, supporting aging programs, and collaborating with staff and subrecipients. Key Responsibilities Enter data into a cloud-based client database for the Aging Department. Input programmatic and fiscal data into the Agency's accounting system. Run and analyze special reports to identify missing or incorrect data. Provide technical assistance to subrecipients on data management. Support multiple programs and participate in cross-training. Assist with departmental record-keeping and ensure compliance with data management policies. Participate in program development and administrative support as needed. Required Skills and Qualifications Minimum of 3-5 years of relevant experience in data entry, administrative support, or data management. Strong attention to detail and ability to maintain accuracy under deadlines. Ability to work independently and prioritize tasks effectively. Proficiency in Microsoft Word and Excel (skills testing may be required). Ability to adapt to changing priorities and support multiple programs. Excellent communication skills for interacting with staff and subrecipients. Preferred Attributes Previous experience with government or nonprofit data systems is a plus. Comfortable learning new software and processes quickly. Highly organized and dependable with a flexible, collaborative approach. Work Conditions Sedentary/light work (desk-based with occasional walking, reaching, or lifting up to 20 lbs.). Office-based; no travel required. Requires temporary badge access and computer access.

Ready to take your career to the next level? At The Gund Company, we're more than just an electrical insulation manufacturer-we're a team of passionate problem-solvers who love what we do! If you're looking for a workplace where innovation meets collaboration, and where your ideas truly matter, this is the place for you. Our Motto: Take Care of Each Other. Take Care of the Customer. Take Care of the Business. Position Details Shift: 1st Shift Schedule: Monday to Friday, 8:00 AM - 4:30 PM Location: Euless, Texas Salary: Starting at $64,000 per year Why You'll Love Working Here Be part of a fun, driven team that values growth and creativity. Enjoy employee ownership through our ESOP program-your success is our success! Competitive pay, great benefits, and a culture that celebrates continuous improvement. Requirements What You'll Do As a Manufacturing Estimating Specialist, you'll be the go-to expert for creating accurate, competitive cost estimates that help us win business and delight customers. You'll work closely with engineering, production, and sales teams to: Analyze customer requirements, specs, and drawings. Develop and improve costing models and calculators for efficiency. Prepare detailed quotes using our advanced tools like Visual Estimating Window and PCM automated quoting module. Participate in Kaizen events and process improvement initiatives to keep us ahead of the game. Lead Gross Profit Review processes and collaborate on pricing strategies. Document best practices and mentor others in estimating excellence. What We're Looking For 3-5 years' experience in custom manufacturing quoting processes. Strong Excel skills (formulas, lookup tables, ODBC links). Ability to create clear documentation of manufacturing processes. Familiarity with ERP systems, MS Office, and ISO quality environments. Bonus points for experience in low-volume, high-variety manufacturing, machining, or craftsmanship. Associate degree or relevant certifications preferred. Perks & Benefits Employee Stock Ownership Plan (ESOP) - You own part of the company! Health, Dental, Vision, Life & Disability Insurance 401(k) with 50% employer match Competitive wages & safe work environment Career development through Individual Development Plans (IDP) Ready to join a world-class team ranked high in employee engagement? Apply today and let's build something amazing together! EEO Statement: It is the policy of The Gund Company to recruit, hire, train, and promote employees without discriminating based on race, gender, age, religion, national origin, veteran status, sexual preference, or disability. Key Skills & Keywords Cost Estimation • Manufacturing Processes • ERP Systems • Excel Expert • Process Improvement • Kaizen • Lean Manufacturing • Quoting • Pricing Strategy • Continuous Improvement • ISO Standards • Engineering Collaboration

IT Specialist Kaye/Bassman International Corporation (KBIC) is seeking an IT Specialist to support the continued growth and development of our Information Technology department. As a nationally recognized executive search firm, KBIC consistently ranks among the best in the industry for delivering superior results. Day-to-Day: Provide technical support for end-users and office technologies per established policies and procedures. Manage and support hardware for remote office environments. Deploy and retrieve home office hardware for remote users. Deliver deskside and MFP printer support. Ensure timely resolution of IT support tickets, meeting established SLAs. Maintain hardware inventory and facilitate hardware ordering requests. Play an active role in developing and implementing IT processes and procedures. Provide IT support for new remote office setups. Assist users with the installation and setup of computer hardware and peripherals. Why KBIC? Supportive Environment: A small office setting with a fun, team-focused atmosphere where your contributions are valued. Comprehensive Benefits: Well-rounded benefits package, including a 401(k)-retirement plan and health, dental, vision and life insurance Work-Life Balance - PTO and a flexible work environment to support your well-being. Vibrant Office Culture - Located right next to Legacy Hall and the Legacy shopping center, our office offers an energetic atmosphere. As an IT Specialist, you will work closely with the rest of our team to ensure that our company uses the most up-to-date technology to run our business and that our company's hardware and software are compatible, secure, and scalable. You will also manage our internal network and support our onsite and remote staff. What We're Looking For: 3+ years of verified experience in a corporate IT support role. Proficiency in Windows 11, Office 365 administration, and Microsoft Office. Experience with Zoom and Teams. Strong knowledge of PC hardware troubleshooting and common software issues. Mac OS troubleshooting experience. Familiarity with Apple and Android phone support. Ability to provide remote and phone-based support. Strong team player with the ability to work under deadlines and unsupervised. Experience using remote management tools for troubleshooting and support. Must pass a background check and drug screening. Comfortable working onsite full-time in Plano, TX (this is not a remote role). Additional Preferred Skills: Experience using a help desk ticketing system. Knowledge of SonicWall and general networking concepts. Ability to manage multiple projects simultaneously. About Us: Kaye/Bassman International Corporation is one of the nation's premier executive search firms, ranked the #1 retained search firm in the Dallas/Fort Worth area by the Dallas Business Journal. With over 40 years of continuous growth, we thrive on innovation, excellence, and a results-driven culture.

Title: Technical Support Engineer Pay Rate: $85 to $90 Hourly W2 Type & Duration: Contract to Hire | 6 Months necessitates travel, which is anticipated to be less than 10%. Responsibilities: Help define and manage technical customer issues, by reproducing and owning the issue lifecycle from start to finish. Project manage new client deployment issues through to resolution. Determines root cause by reading through code; troubleshoot customer reported issues; implement security and permissions configuration changes. Drive operational efficiencies for issue resolution by identifying process, tooling, and product improvements. Create playbooks and knowledge base content for issue resolution. Create reports and dashboards for internal issue tracking purposes. Minimum Qualifications: 3+ years' experience working with Python, R, or a similar object-oriented programming language with bachelor's degree in Statistics, Computer Science, Mathematics or Information Systems or related area. Familiarity with SQL and ability to identify root cause of data issues. Proficiency with Jira and Github. Cloud operations experience such as creates buckets, VMs, or security access controls Excellent troubleshooting skills, with an ability to track complex details and clearly translate investigations into next steps for the customer or internal teams. Exceptional ability to communicate technical details to both senior developers and non-technical customers. Preferred Qualifications: 4+ years of experience in software or healthcare technology. Experience troubleshooting data issues. Experience supporting highly regulated software. ‘Self-starter' mentality, with a passion for owning and driving issues to resolution.

Employment Type: Direct Hire Schedule: Hybrid - 3 days onsite per week Salary: $50,000 - $60,000 annually Wheeler Staffing Partners is seeking a detail-oriented HRIS Specialist / HRIS Administrator for a direct hire opportunity in Plano, Texas. This role supports HR technology operations with a strong emphasis on Paycom administration, data integrity, reporting, and system optimization. The ideal candidate brings strong analytical skills, advanced Excel proficiency, and recent hands-on experience managing HRIS functions in a fast-paced environment. Key Responsibilities HRIS Administration Serve as the primary administrator for Paycom, including configuration, workflow management, and module maintenance. Support system updates, feature rollouts, and enhancements. Perform routine data audits and clean-up to maintain accuracy and compliance. Troubleshoot HRIS issues and coordinate with Paycom support when necessary. Consolidate employee data from an acquired company into existing systems (ADP / Paycom), ensuring accuracy and completeness. Data Integrity & Maintenance Review employee files and verify data accuracy across systems. Resolve data discrepancies such as duplicates, missing fields, and formatting inconsistencies. Pull and update timecards as required. Reporting & Analytics Create, extract, and maintain HR reports and dashboards. Build custom reports within Paycom to support HR, payroll, benefits, and compliance initiatives. Provide accurate data and reporting to support decision-making for HR leadership. Process Improvement Evaluate HR workflows and identify opportunities to streamline or automate processes in Paycom. Document standard operating procedures (SOPs) and recommend system and process enhancements. User Support & Training Provide HRIS support to HR staff, managers, and employees. Lead Paycom training for onboarding, performance, benefits enrollment, and timekeeping. Maintain user guides, training materials, and reference documentation. Compliance Maintain data accuracy and ensure system compliance with federal and state regulations. Support audits related to payroll, benefits, timekeeping, and other HR functions. Required Qualifications 2+ years of HRIS experience, including 1+ year of hands-on Paycom administration. Strong understanding of HR functions such as payroll, onboarding, benefits, performance, and compliance. Advanced Excel skills (pivot tables, VLOOKUP/XLOOKUP). Experience consolidating and validating employee data across multiple systems preferred. Excellent attention to detail, problem-solving ability, and communication skills. Why Work With Wheeler Staffing Partners? Wheeler Staffing Partners is committed to connecting top talent with meaningful career opportunities by providing personalized guidance, transparent communication, and dedicated support throughout every step of the hiring process. Our recruiting team works closely with candidates to match them with roles that align with their experience, goals, and long-term aspirations. We take pride in partnering with reputable clients and offering opportunities that foster growth, stability, and professional development, ensuring a smooth and positive experience from application to placement.

Whether you're a recent grad or a seasoned professional, you can experience meaningful career growth at Rosendin. Enjoy a true sense of ownership as you work with a proven industry leader on some of the most exciting and high-profile projects in the nation. We offer a wide range of job opportunities, competitive compensation, full benefits, an Employee Stock Ownership Plan and more. Why Rosendin? Committed. Innovative. Engaged. If you're looking to take your career to the next level and work with some of the best and brightest in the industry, we want to hear from you. Since our founding over 100+ years ago, Rosendin has been driven to positively impact the communities where we live and work. We are an organization built on integrity and we have a culture that empowers people, embraces diversity, and inspires everyone to do their best. As one of the largest EMPLOYEE-OWNED electrical contractors in the United States, you will have the unique benefit of being a shareholder at a company that is experiencing tremendous growth and success. When our people succeed and fuel our success, we reward them. We'd love to have you as a shareholder! YOUR NEXT OPPORTUNITY: The IT Support Specialist is responsible for IT support for the Regional Office including but not limited to jobsites in several locations. WHAT YOU'LL DO: Responsible for the day-to-day desktop/laptop, cellular, telephone and local network support of assigned offices and jobsites. Provide end-user support and problem resolution for desktop computers, laptop/notebook computers, printers and other peripheral hardware, and software applications. Utilize our trouble-ticketing system to document your work and facilitate communication with our clients. Work with all levels of end users including high-level users, difficult users, non-technical users, demanding users. Responsible for implementation, configuration, coordination, control, maintenance, troubleshooting, security, usage monitoring and the development of specialized systems and operational procedures. Responsible for providing project management for new jobsite setups, to include assessing jobsite IT support requirements, circuit ordering and implementation, equipment ordering and delivery and continued support throughout the life of the jobsite. The duties and responsibilities are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing and other duties will be assigned based on the position's role within the business unit. WHAT YOU'LL NEED TO BE SUCCESSFUL: Team player with effective communication & customer service skills with the ability to stay on task when working independently Organize and manage multiple tasks in a fast-paced environment Working knowledge and practical experience of the following technologies: networking, Active Directory, Storage Area Network, virtual machines, and Disaster Recovery procedures and policies Conversant in Microsoft operating systems and productivity tools Experience with Cisco network equipment is a plus Demonstrated success taking direction and working independently Customer relations skills, superior written, oral, and interpersonal communication skills. Must be exceptionally detailed oriented Perform in a dynamic and fast-paced team environment Demonstrated ability to establish and maintain an effective follow-up system to ensure timely and accurate handling of information requests Demonstrated ability to use discretion and sensitivity when handling confidential information. Self-starter, proactive, and able to interface with end users and prioritize issues, and manage user expectations Extensive experience in multi-org environment Engineering and Construction Related Industry Knowledge desired System Administration and support experience would be desired Proficient in using a computer and Microsoft Office (Outlook, Word, Excel, etc.); Oracle preferred Prioritize and manage multiple tasks, changing priorities as necessary Work under pressure and adapt to changing requirements with a positive attitude Oral and written communication skills as required for the position Self-motivated, proactive and an effective team player Interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others WHAT YOU BRING TO US: Associate degree in Information Technology, Computer/Information Science, or related discipline Minimum 3 years' practical IT experience required Can be a combination of education, training, and relevant experience TRAVEL: Up to 20% WORKING CONDITIONS: General work environment - sitting for extended periods, standing, walking, typing, carrying, pushing, bending. Work is conducted primarily indoors with varying environmental conditions, such as fluorescent lighting and air conditioning. Noise level is typically low to medium; it can be loud on a job site. Occasional lifting of up to 30 lbs. We fully comply with the ADA and applicable state law, including considering reasonable accommodation measures that may enable qualified disabled applicants and employees to perform essential functions. Rosendin Electric is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, pregnancy, age (over 40), or any other categories protected by applicable federal, state, or local law. YOU Matter - Our Benefits ESOP - Employee Stock Ownership 401k Annual bonus program based upon performance, profitability, and achievement 17 PTO days per year plus 10 paid holidays Medical, Dental, Vision Insurance Term Life, AD&D Insurance, and Voluntary Life Insurance Disability Income Protection Insurance Pre-tax Flexible Spending Plans (Health and Dependent Care) Charitable Giving Match with our Rosendin Foundation Our success is rooted in our people. We all come together around long-term vision and a sense of shared ownership. As a group, we do whatever it takes to ensure the success of our business…and your career. Rosendin Electric is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Job Type: Full-time, Permanent Internal Job Title: Technical Support Analyst - Tier 1 Reports To: Team Lead, Technical Support Job Requirement(s): Travel throughout Canada and USA, 1 week per month No. of Openings: 01 “PBS is the fastest growing “All Inclusive Business Platform” vendor in North America and we've only just begun! “ The Opportunity: We are changing the way people buy and service cars one dealership at a time. In business for over 35 years, PBS is the third largest DMS (Dealership Management System) provider to the North American retail automotive industry. Each month we welcome hundreds of new users to our software platform, and we need your help. We are unique in the industry because we view our customers as business partners, technology innovators, and friends. Our software can run all aspects of an automotive dealership with sales, service, inventory management, and accounting modules. And that is where you come into the picture. While specific roles are posted, PBS is always open to pivoting with quality people and adding to the team based on your skills and the needs of our customers. After you join the team, we will continue the process of moving you into new roles based on your talents, growth, and interests. The Role: PBS Systems is looking for an enthusiastic and organized individual to join our Client Services team. This role will support the PBS Install Services Team. As a Technical Support Analyst, you will provide top quality knowledge to our clients who contact our call center for issues or services providing immediate solutions and services or escalating, if necessary, to other departments. Technical Customer Service Representative is responsible for handling trouble shooting, documenting issues, training customers, and following up on incidents relating to our software/services and performing implementations. Responsibilities: Handling incoming external and internal issues, concerns, and requests through all our support channels (Phone, Email, Live Chat, etc.) within our department, and ensuring they are addressed in a professional and timely manner Logging and documenting all customer interactions within our ticketing system and escalating matters as required Collaborating with other groups/departments to streamline service delivery Identify opportunities to drive process improvements that positively impact the client's experience Develop knowledge and understanding of our software and the supporting Infrastructure Achieving relevant certification in line with department needs and requirements Achieving and exceeding KPI targets and other Metrics defined by the department Available to travel at least 1 week per month throughout the US and Canada Keeping abreast of Software enhancements and new releases, by reviewing release notes Commit to an ongoing personal development and cross-training as recommended by your Team Lead Qualifications: Relevant certification or post-secondary Diploma or Degree Valid Driver's License Strong understanding of Windows 7/8/10/11 Operating Systems and Windows 2019/2022 Servers Previous experience working with Networks (TCP/IP) Basic LAN/WAN knowledge CompTIA A+ and Network + Thorough understanding of PC hardware and software as well as Microsoft Products Excellent customer service skills Problem solving and trouble shooting skills Strong documentation abilities Effective time management and organization Strong multi-tasking and prioritization Excellent verbal and written communication skills Ability to work within and meet set deadlines Strong base knowledge of industry standard business applications Willingness to commit to an ongoing system of education and cross-training What we offer: Internal promotion and growth opportunities An education department dedicated to helping you with professional and personal development Internal promotion and growth opportunities Free parking Staff events Great referral bonus Staff discounts with GM, Dell, and more Should you be selected for an interview, you will be contacted via email. Please monitor your junk/spam folder. PBS Systems thanks all applicants for their interest, however only those selected for an interview will be contacted. PBS Systems is an employment-equity employer. Candidates who require accommodations throughout the recruitment process please contact the Recruiting Department.

Ensures proper computer operations for end users to accomplish business tasks. Resolves escalated end user help requests within established procedures. Provides support through coordinating computer moves, add-ons, changes, software upgrades and configuration enhancements. Management Scope: May supervise and/or lead activities of IT Support Specialist I/II; leads helpdesk and desktop teams on medium and high priority projects. Education, Experience and Training: Education and experience equivalent to a High School diploma/GED and four (4) years of related experience in modern desktop and server operating systems, industry-specific computer software including application support experience with Microsoft Office 365 and mainstream web browsers. Industry related certifications preferred. Special Requirements/Knowledge, Skills & Abilities: May require working evenings and weekends, sometimes with little advanced notice. Rotating off hours and on-call support. Working knowledge of a range of diagnostic utilities, including remote access, ipconfig, trace route, and virus/malware utilities and removal tools. Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes. Exceptional written and oral communication skills. Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills. Strong documentation skills. Advanced knowledge of Microsoft Windows 10 operating systems and the Microsoft Office 365 suite of products. Knowledge of advanced computer hardware, including desktops, laptops and mobile devices. Maintain up-to-date knowledge of IT operating procedures and standards as well as changing technologies; willing to accept future training and certification. Ability to conduct research into a wide range of computing issues is required. Ability to absorb and retain information quickly. Ability to present ideas in user-friendly, business-friendly and technical language. Highly self-motivated and directed. Keen attention to detail. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Exceptional customer service orientation. Experience working in a team-oriented, collaborative environment. Excellent interpersonal and organizational skills with ability to lead and supervise. Ability to serve as a liaison with developers, project managers and cross-functional teams. Strong analytical and problem-solving skills. Excellent time management skills with a proven ability to meet deadlines. Proficient with Microsoft Office Suite or related software. Must possess a valid Texas Driver's License and good driving record. Will be required to provide a copy of 10-year driving history. Must maintain a good driving record and remain in compliance with Article II, Subdivision II of Chapter 90 of the Dallas County Code. “Individuals holding or considered for a position which has, or may have, access to criminal justice databases including the FBI Criminal Justice Information Systems, NCIC/TCIC and similar databases, must pass a national fingerprint-based records check prior to placement in such position and may be denied placement in such positions and/or access to such systems. Individuals must also maintain the ability to pass the records check while in the position or until such time that the Commissioners Court and the County Civil Service Commission deem this position no longer has this requirement.” Physical/Environmental Requirements: Physical requirements include occasional lifting/carrying of 5-10 lbs.; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate computer keyboard and basic office equipment. Subject to handling, walking, sitting, standing, bending and reaching to perform the essential functions. 1. Records, tracks and documents the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken to final resolution. Maintains equipment inventory; creates and maintains technical documentation. Contributes to the development and maintenance of IT procedures by identifying opportunities for improvement, sharing best practices and updating documentation as necessary. 2. Leads and assists in providing support to level I and II when request volumes are high. Communicates potential or real customer satisfaction issues to managers and IT team members. 4. Applies diagnostic utilities to aid in troubleshooting. Accesses software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution. 5. Evaluates documented resolutions and analyzes trends to prevent future problems. Notifies management of emerging trends. Assists with software releases and rollouts according to change management best practices. 6. Performs hands-on solutions, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. Installs anti-virus software and ensures virus definitions are up to date. Performs tests to ensure problem has been adequately resolved. 7. Performs post-resolution follow up with technicians as required. Develops help sheets and FAQ list for end users. Reinforces SLAs to manage end-user expectations. 8. Performs other duties as assigned.

IT Help Desk Department: IT Manager: IT Manager This position will provide first level contact and provide resolutions to Bank IT issues. This position will manage multiple calls with help-desk software and resolve/assign tickets. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Fully support, configure, maintain and upgrade Bank's networks and in house servers * Properly escalate unresolved queries to the next level of support * Track, route and redirect problems to correct resources * Configured and set up workstations and laptops in accordance with the Banks policy * Maintained Active Directory, create and delete user accounts, and assigned different rights to users and groups within Bank operating systems * Create the Active Directory structure and mapped connections to printers and other peripheral devices * Create static IP addresses to specific computers and maintained records of all machines going to different users * Assist with assigning IP Addresses and re-imaging PCs, Laptops, and all other types of equipment * Monitor servers and Bank systems. Provide support to Branch and mobile device users * Analyze and provided troubleshooting on software and hardware issues * Resolve issues pertaining to computer workstation and network configuration. * Respond to a variety of queries pertinent to software, hardware, email configurations, computer-related questions, etc. * Install operating systems, software, antiviruses and patches. * Provide on-site support in Branch locations during startup/shut down to Bank standard operating systems and procedures, expediting issue resolution to ensure successful project outcomes * Conduct troubleshooting for installation of hardware/software, desktops, docking stations, laptops, VPN configuration, and NIC cards to enhance network connectivity and minimize down time. * Collaborate with Bank vendors/developers to plan and implement software releases, effectively communicating changes and providing expanded internal and external customer support * Analyzed data while listening and speaking directly to vendors, employees, clients, and customers to construct written recommendations and resolutions. * Compose and maintain technical documentation to expand knowledge base and provide resources for product support across all platforms. * Document and maintained I.T. processes and enforce network policies and procedures * Specify system requirements and design solutions * Research and make recommendations on server system administration Supervisory Responsibility This position has no supervisory responsibilities. Position Type: This position is a full-time, non-exempt position. Typical work hours are Monday through Friday, 8:00am to 5:00pm. Travel: Travel is expected for this position. Work Environment: This job operates in a professional office environment. This position uses office equipment such as computers, phones, copy and fax machines, calculators, filing cabinets and printers. Physical Demands: This position will be responsible for writing, typing, speaking, listening, lifting (up to 50 pounds), driving, carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching. Mental Demands: The incumbent in this position must be able to accommodate to reading documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks and constant interruptions. Education and Experience: * BS degree in Information Technology, Computer Science or equivalent * Proven working experience in providing help desk support * Working knowledge of help desk software, databases and remote control * Strong client-facing and communication skills * Advanced troubleshooting and multi-tasking skills * Customer service orientation

Take Your Corporate Career to the Next Level Are you ready to be challenged, make a difference, and experience professional growth in your career? Kleinfelder's Corporate Services team is looking for you! From Accounting & Finance, Human Resources, Marketing & Communications, and Information Technology to Legal and Health & Safety, our corporate employees are part of the Kleinfelder ecosystem - supporting the projects that improve the communities we work and live in. Step into Your New Role Kleinfelder's Client Applications IT team is seeking a creative, highly talented, Bentley Software Support Analyst to join our growing company. The chosen candidate will have the opportunity to provide exceptional customer service to our internal clients as a Client Application - Bentley product focused point of contact for any Information Technology issues/needs to Kleinfelder offices, globally. This position requires excellent communication skills and the ability to work independently as part of a dynamic team that supports Kleinfelder's users both locally as well as remotely across the globe. As the face of the IT organization, the ideal candidate will be adept at building and maintaining strong relationships within the business. Additional responsibilities in this role include: * Specific focus on supporting Bentley Design applications (multiple versions), including end user support for application functions [ProjectWise, MicroStation, OpenRoads Designer, etc.] * Performs Application deployment, maintenance, turnover, and version management. * Ability to analyze and resolve end-user software and connectivity issues with a genuine sense of urgency. * Works with Bentley (vendor) support as needed, licensing, account interaction. * Develops automation scripts for maintenance and routine activities. * Displays creativity when faced with more complex issues, including suggestions for process improvement where warranted. * Liaises with managers and facilitates regular teaching/training sessions with customers as well as their IT peers. * Provides excellent customer service, using clear communication and interpersonal skills. Must have commitment to exceeding customer expectations. * Prioritizes and organizes work effectively in a high volume, fast paced environment. * Maintains a positive disposition and outlook as well as a professional image. * Ability to communicate technical concepts and issues in layman's terms. Minimum requirements: * 5+ years Bentley administrator or support experience * 2+ years of Helpdesk, PC Support, and customer experience. * AS degree in Information Technology/related field or equivalent combination of education and experience. * Ability and desire to communicate with clients effectively and efficiently via telephone, email, IM or in person. Preferred requirements: * BS degree in Information Technology or related civil design field. * PowerShell experience. * Microsoft SCCM & Intune experience. * Azure Virtual Desktop experience Move Forward with Kleinfelder: Kleinfelder and its' subsidiaries and affiliates, has been connecting great people to the best work since 1961. We are engineers, scientists, and construction professionals providing solutions that improve our clients' transportation, water, energy, and other private infrastructure. As a responsive, cross-disciplinary team of bright, curious, and innovative problem-solvers, we are dedicated to doing the right thing, every day, on every project from over 110 offices in the US, Canada, and Australia. Connecting great people to the best work is our purpose - together, we deliver. Progress with an Employer that Values You Kleinfelder, and its' subsidiaries and affiliates, is an inclusive organization free from discrimination. We are a stronger organization when we are a diverse workforce and believe that through diversity, equity, and inclusion comes creativity, innovation, and unity. We are proud to offer the following: Benefits: Kleinfelder, and its' subsidiaries and affiliates, offers an excellent compensation and benefits package, including: medical, dental, vision, life insurance, 401(k) plan, and paid holidays. Career Development: We are committed to investing in the professional development of our staff, offering each employee every opportunity to grow, develop, and take control of their career paths. We support these efforts through reimbursements for continuing education as well as many of the expenses associated with trainings and certifications, and opportunities for career development through our internal Mentoring Program. Equal Opportunity: Kleinfelder, and its' subsidiaries and affiliates, is an Equal Opportunity Employer - Minorities/Women/Disabled/Veterans. (Compliant with the new VEVRAA and Section 503 rules) NOTICE TO THIRD PARTY AGENCIES Please note that Kleinfelder, and its' subsidiaries and affiliates, does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, Kleinfelder, and its' subsidiaries and affiliates, will not consider or agree to payment for any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Kleinfelder, and its' subsidiaries and affiliates, explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resume, including those submitted to hiring managers, are deemed to be the property of Kleinfelder.

Collabera is ranked amongst the top 10 Information Technology (IT) staffing firms in the U.S., with more than $525 million in sales revenue and a global presence that represents approximately 12,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia), and Europe (Ireland, Netherlands, Poland, United Kingdom). We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers. Not only are we committed to meeting and exceeding our customer's needs, but also are committed to our employees' satisfaction as well. We believe our employees are the cornerstone of our success and we make every effort to ensure their satisfaction throughout their tenure with Collabera. As a result of these efforts, we have been recognized by Staffing Industry Analysts (SIA) as the “Best Staffing Firm to Work For” for five consecutive years since 2012. Collabera has over 50 offices across the globe with a presence in ten countries and provides staff augmentation, managed services and direct placement services to global 2000 corporations. For consultants and employees, Collabera offers an enriching experience that promotes career growth and lifelong learning. Visit ***************** to learn more about our latest job openings. Awards and Recognitions --Staffing Industry Analysts: Best Staffing Firm to Work For (2016, 2015, 2014, 2013, 2012) --Staffing Industry Analysts: Largest U.S. Staffing Firms (2016, 2015, 2014, 2013) --Staffing Industry Analysts: Largest Minority Owned IT Staffing Firm in the US. Job Description Position Details: Job Title: Helpdesk Support Duration: 4-5 Months (May Extend) Client: Large Multimedia Firm (Fortune 500) Location: Carrollton, TX 75006 Description: · Provide front line queue support for customers; communicating technical support processes to customers in clear and understandable terms · Problem solving by collecting data, establishing facts, and drawing valid conclusions in a timely basis · Consistently exceeds customer expectations for service quality and is able to identify needs and solutions for improving customer experience · Meet call metrics and standards as defined by the department, and enter all requests into SFDC database Qualifications Requirements: · 1-2 years experience in a call center environment · 2+ years experience in a technical environment. · Professional demeanor; ability to interact positively with customers · Superior interpersonal and oral/written communication skills with the ability to relate well and cooperate with others · Solid working knowledge of the Windows Operating System, including but not limited to Windows 7 · Solid working knowledge of Windows registry, file and folder security, local/domain user security, and operating system troubleshooting · Working knowledge of SQL 2008 R2 preferred · Knowledge of Windows Server 2003/2008 or Terminal Services a plus · MCSE or other technical certifications a plus Additional Information To know more about this opportunity, please contact: Nimish Singh ****************************** ************

The IT Support Specialist I supports both local and field users, including those in corporate, sales and construction offices. This position requires the deployment, replacement, repair, and troubleshooting of Windows desktops and laptops and other mobile devices such as cell phones, and iPads. The IT Support Specialist I also troubleshoots printers, copiers, scanners, phones, projectors, mobile devices, large displays, conference room equipment, and other networking equipment as needed. Essential Duties and Responsibilities Provide corporate, sales and construction users with technical support on-site, at both General Office and remote locations over the phone, via email, or by utilization of remote assistance tools. Provide technical support for internet and network related issues; troubleshoot and report outages to internet service providers while staying in communication with the Service Desk team with the objective of prompt service recovery. Provide technical support for Windows, and other mobile operating systems such as iOS. Set up computers for deployment by means of company approved configuration. Perform computer repairs, correct printing and scanning issues, and address network outages with critical deadlines. Provide technical support for in-house applications and services as well as other industry leading software programs such as Microsoft Office, Microsoft Teams, AutoCAD, Architecture, 3ds MAX, Civil 3D, Design Review, Adobe Creative Suite, BlueBeam Revu. Participate and assist in hardware and software rollout projects. Hardware and software rollout involves planning and coordination with the rest of the department. Hardware and software rollouts are preferably to be done with little or no downtime to the users. Assess severity of network problems and communicate to the Service Desk team and management as necessary. Provide new hires with basic introduction to hardware and software (assist users to familiarize themselves with network resources). Assist with auditing and managing of computer equipment and other network related infrastructure such as routers, switches, internet lines, and wireless cards. Responsible for completion and follow through with a list of assigned tasks and projects within specified timelines. Ability to work independently when necessary but able to collaborate with the Service Desk team. Other duties as assigned. Requirements High School Diploma or equivalent required; Associates Degree in IT or a related field preferred. 3 years of relevant IT experience required. Understanding of IT Helpdesk practices with strong emphasis on customer service. Extensive knowledge of computer hardware, software, and basic networking. Understanding of network wiring and small office network configurations. Experience working with active directory managing user accounts and access. Extensive knowledge of computer hardware and repairs. Support experience with Autodesk productions such as AutoCAD, Civil 3d, and 3ds MAX. Support experience with Adobe products such as Creative Suite, Illustrator and InDesign. Support experience setting up and troubleshooting HP, Xerox, and Sharp copiers. Must have immediate availability to communicate when required by the company via employee-provided technology that is compatible with company systems and using data access supplied by the employee. (No reimbursement is provided for employee's choice of technology or for employee's data usage). Demonstrated computer skills including a working knowledge of MS Office products, including Outlook, Excel, Word, and PowerPoint. Current, valid Driver's License with acceptable driving record. Communicate effectively with customers, internal employees, and vendors. Benefits ***Note to job seekers: Your resume will be reviewed as the best qualified candidates will be contacted in the event that there is potential match*** Perry Homes is an Equal Opportunity Employer Disclaimer: Recruitment Fraud - Any communication regarding job opportunities from our organization will be initiated through official channels only, including our company email domain, @perryhomes.com and verified social media accounts. We advise candidates to exercise caution and refrain from sharing personal or sensitive information with any party claiming to represent our company outside of these channels. We do not at any early stage of recruitment process solicit personal information (e.g., passport and bank account info), financial details, or any form of payment (e.g., application fee). If you receive suspicious communications, encounter job postings that appear fraudulent, or want to confirm any employment postings, please contact

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.