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  • Crisis Support Technician - On Call

    Dupage County Health Department 2.7company rating

    Support specialist job in Downers Grove, IL

    Do you want to make a difference in the lives of others? Your skills, experience, and passion are needed on our team. We are looking for a new on-call team members to join us, at our Crisis Recovery Center, to work as Crisis Services Technicians. This is an exciting opportunity to part of the expanding crisis services at the DuPage County Health Department! Located in our new Crisis Recovery Center on the DuPage County Campus in Wheaton, Crisis Services provides 24/7 crisis mental health services to county residents experiencing psychiatric crises or needing support for mental illness symptoms. Our team delivers top-notch care with rapid response times. Click to learn more about the Crisis Recovery Center. In this on-call position, you will be required to work at least three (3) shifts per month, having evening and weekend availability, working no more than 1000 hours per year. We offer a $2.00 per hour shift differential for our second shift and $2.50 for our overnight shift. Responsibilities Supports maintenance of a safe, therapeutic environment for clients seeking services through Crisis Recovery Center programs on the Substance Use Stabilization Unit, Adult Mental Health Unit, and Youth Mental Health Unit, as well as in Crisis Residential. Facilitates client safety and quality care in Crisis Residential and Crisis Recovery Center Programs, through completion of client rounding and belongings checks Assists with client medication observation in Crisis programming as needed Performs tasks related to maintaining environmental standards in crisis programming Assist in de-escalation of clients experiencing a mental health crisis through engagement with client and coordination with team members providing clinical intervention. Completion of required documentation within established timeframes, through use of an Electronic Client Record Participates in team meetings to assess clients' progress. Participates in emergency response activities as assigned. Requirements A qualified candidate must possess a valid State of Illinois Driver's license and have a good driving record. New employees are required to attend paid on-site, HR New Hire Orientation at our Central Public Health Center in Wheaton, during our day shift generally, from 8:00 am to 4:30 pm, for one week. Must have flexibility to work on the day shift for two weeks of additional training on site at the CRC. Must be 21 years of age. Experience preferred, but not required Salary $17.00 Hourly Job Type On-Call Service Unit Behavioral Health Services Department Emergency Services
    $17 hourly 9d ago
  • Information Technology Support Associate

    Berkot's Super Foods 4.0company rating

    Support specialist job in Joliet, IL

    Berkot's Super Foods is seeking an Entry Level Information Technology (IT) Support Associate. This candidate will provide first-line technical support to store teams and corporate staff, ensuring the smooth operation of all technology used across the grocery chain. This role is responsible for troubleshooting hardware and software issues, supporting POS and back-office systems, performing routine maintenance, and assisting with technology deployments. They must deliver timely, customer-focused service while maintaining accurate documentation and following company IT procedures. They will report directly to the IT Manager. Responsibilities Provide Level 1 support for store and office users via phone, ticketing system, email, or in person. Troubleshoot issues related to POS terminals, printers, scales, handheld devices, workstations, mobile devices, and basic networking. Resolve routine software, hardware, and connectivity issues or escalate when necessary. Assist with installing, configuring, and updating hardware and software across store locations. Help maintain back-office systems, time clocks, scanners, and communications tools. Support the rollout of new equipment, system upgrades, and store technology initiatives. Ensure devices and systems are maintained according to company standards. Collaborate with the IT team to improve processes and reduce recurring issues. Qualifications Bachelor's degree in Information Technology, Computer Science, or related field strongly preferred. 2+ years of technical support experience required. Retail or grocery industry experience is highly preferred, especially with POS or store operations systems. Basic understanding of computer hardware, networking fundamentals, and mobile devices. Strong troubleshooting, communication, and customer service skills. Ability to prioritize tasks and work independently in a fast-paced environment. Willingness to learn new systems and technologies. Ability to travel to store locations as needed. Job Type: Full-time Work Location: In person Benefits: 401(k) 401(k) matching Dental insurance Vision insurance Health insurance Life insurance Paid time off
    $31k-40k yearly est. 4d ago
  • Customer Support Specialist

    Opteon USA

    Support specialist job in Chicago, IL

    We are currently seeking a meticulous and highly motivated Customer Support Specialist to join our AMC Operations team. This role offers a unique opportunity for personal and professional growth, as you will be challenged to deliver industry-leading customer service and contribute to continuous process improvement. Responsibilities: Develop lasting relationships with clients and appraisers Strong, detailed, and respectful communication required to understand and meet the needs of clients and the Customer Support Team Handling challenging client requests and questions as needed with a positive and effective approach Ability to have challenging conversations with appraisers and Customers, while keeping the end goal of meeting client needs in mind Effectively managing emails, providing clear and timely responses Reviewing order details and resolving any conflicts, discrepancies, or errors Identifying efficiencies in the workflow and providing suggestions to the management team Managing a queue-based workload that requires quick decision making, prompt communication and ability to move orders through statuses in a timely manner Reviewing order details with the ability to identify mistakes Ensuring new orders are assigned efficiently with the highest level of quality and diligence. Utilizing established policies and industry guidelines/procedures to ensure efficient workflow Managing risk by ensuring no information, documentation, or commentary is used causing AIR or USPAP violations Working independently and as a team to achieve goals and meet company expectations Seeking opportunities to expand knowledge of the appraisal and real estate industry Supporting a continuous improvement environment and providing suggestions or shared ideas to improve procedures and/or policies Meeting or exceeding specific departmental and personal goals. Exceptional customer service when answering phones and meeting SLA's. Skills you'll need: Comfortable in a high-production environment Immaculate interpersonal communication skills Experience in the Appraisal business (minimum 2 years) Proficient experience with Microsoft Office Experience in continuous process improvement and proactive problem-solving Ability to work effectively in a fast-paced, team-oriented environment Nice to have: USPAP Certification Located local to Rosemont, IL or Toledo, OH (Hybrid work schedule) Benefits: Medical, Dental, Vision, Life 401(k) Hybrid work environment Competitive PTO and Sick leave About Us: We are a high-energy, collaborative company that is revolutionizing the real estate appraisal industry in the United States. We value flexibility, dedication, and humility, and we are committed to working together to achieve our goals. If you're looking for a challenging and rewarding opportunity to grow your skills and make a real impact, we encourage you to apply.
    $32k-49k yearly est. 2d ago
  • Seasonal Retail Support Specialist - Calvin Klein/Donna Karan/DKNY Womens Coats, Orland Square - Full Time

    MacYs 4.5company rating

    Support specialist job in Orland Park, IL

    Be part of an amazing story Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions about inspiring stores and irresistible products about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work. Job Overview The Vendor Paid Merchandise Selling Support Colleagues are responsible for all functions related to assisting customers with product selection, executing merchandise standards, and maintaining selling floor presentations for the brand or specific vendor they represent. The Vendor Paid Merchandise Selling Support Colleague is a product expert for the vendor that funds them. They support our customer-readiness standards by delivering a memorable customer experience and maintaining a neat, clean and organized shopping environment. Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here . What We Can Offer You Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities. Some additional benefits we offer include: Merchandise discounts Performance-based incentives Annual merit review Employee Assistance Program with mental health counseling and legal/financial advice Access the full menu of benefits offerings here . What You Will Do Make the customer the top priority Leverage product knowledge to increase sales by educating and assisting the customer in making the best choice Assist with maintaining and recovering the selling floor, ensuring all sizes, colors and styles are available Ensure appropriate selling floor presentation by promoting events and merchandise assortments Ensure fitting rooms are customer-ready by promptly clearing brand-specific merchandise and returning it to the appropriate area on the selling floor Exhibit friendly and helpful customer experience expectations Drive and exceed department goals by executing Macy's initiatives to actively drive the business. Maintain communication with vendors, Customer Experience Managers, Omni Operations Managers and Style Merchandise Managers for support on driving sales and event promotions Adhere to all safety and security policies and procedures Complete other customer-facing tasks as needed Regular, dependable attendance and punctuality Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities Who You Are No specific educational accomplishments are necessary. Exceptional customer service skills Possess strong merchandising skills Ability to effectively communicate and present information to customers, peers and all levels of management Basic math functions such as addition, subtraction, multiplication, and division Able to use a calculator Must be able to work independently with minimal supervision Must be able to multitask in a fast paced environment Ability to collaborate as a member of a team Demonstrate an energetic and positive attitude, strong communication and interpersonal skills Possess vision and creativity Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays Essential Physical Requirements You Will Perform This position requires lifting, constant moving, standing, and reaching with arms and hands. Involves standing for at least two consecutive hours, lifting at least 30lbs., stooping, kneeling, crouching, and climbing ladders Reaching, including above eye level, crouching, kneeling, stooping close vision and color vision Frequent use of computers and other technology, necessary to perform job functions About Us This is a great time to join Macy's! Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives. Join us and help write the next chapter in our story - Apply Today! This is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. STORES00 This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at .
    $36k-42k yearly est. 8h ago
  • Digital Order Automation (EDI) Specialist

    Banner Solutions

    Support specialist job in Chicago, IL

    At Banner Solutions, every teammate is an owner. Banner Solutions is more than a typical door hardware distributor - we're obsessed with making our customers' jobs easier through inventory availability, product findability, and top-tier customer support. We are Securing Every Doorway and Beyond with Trusted Solutions. Our expertise spans commercial, electronic access control, residential hardware, and locksmith supplies, supported by an industry leading e-commerce platform featuring products from over 260 manufacturers. Banner Solutions aims to simplify and enhance customer experiences through efficient processes and personalized service, setting new standards in the industry. We are entering an exciting phase of growth and expansion supported by significant investments! Summary The Digital Order Processing Automation Specialist is a key member of the Customer Experience team, responsible for supporting the Digital Order Processing Automation Lead in designing, implementing, and optimizing automated order entry and processing workflows. This role focuses on leveraging digital technologies, including Conexiom (or similar), eCommerce, voicebot, chatbot, Agent Desktop, and Electronic Data Interchange (EDI), to ensure seamless and accurate order data flow into the Prophet 21 ERP and Salesforce CRM systems. The specialist will drive efficiency, reduce manual errors, and enhance the overall speed and quality of the digital customer order experience. He/she should ensure that order entry that came in into the digital platforms are completed within SLA (resolving digital entry errors). This is an opportunity to join a dynamic, forward-thinking company at a pivotal moment of significant investments across all functions-where your expertise, leadership, and industry perspective will help shape our future. Responsibilities Design and Implement Automation Workflows: Analyze current manual order entry and processing steps, identifying and designing automation solutions System Configuration and Management: Configure and manage digital platforms (e.g., Order Data Mapping) to accurately capture and translate customer purchase orders into the required format for the ERP system. ERP/CRM Data Integrity: Partnering with Prophet 21 (ERP) and Salesforce (CRM) IT teams in developing and implementing rigorous testing and validation protocols to ensure all automated order data entry into Prophet 21 (ERP) and Salesforce (CRM) is accurate, complete, and adheres to company standards. EDI Support: Collaborate with the ERP-EDI Team to setup new customer, perform user acceptance testing, and help drive ongoing improvement of Electronic Data Interchange (EDI) connections and trading partner relationships for automated order exchange. Process Optimization and Improvement Identify Process Gaps: Proactively monitor automated order flows, identify bottlenecks, and troubleshoot issues to minimize order processing delays or errors. Performance Reporting: Track and report on key order processing metrics, such as cycle time, accuracy rate, and automation success rate, recommending and implementing continuous improvements. Collaboration: Work closely with Sales, IT, Product-Purchasing, and Warehouse teams to understand their data needs and ensure automation solutions support cross-functional efficiency. Support and Documentation Troubleshooting: Serve as the Subject Matter Expert (SME) for digital order processing, resolving complex order data discrepancies or system failures. Documentation and Training: Create and maintain comprehensive documentation for all automated workflows, system configurations, and standard operating procedures. User Support: Provide support and training to internal teams (Customer Service, Sales, etc.) on new automated processes and system functionalities. Qualifications Bachelor's degree in Business Administration, Information Systems, Supply Chain Management, or a related field. 3+ years of experience in an analyst role with a strong focus on processing automations improving customer experience. Preferably has a background on Retail and lock and/or distribution industry. Proven experience working directly with a major ERP system; Prophet 21 (P21) experience is highly preferred. Experience with Salesforce CRM, specifically in supporting data accuracy related to customer accounts, cases, orders, and opportunities. Required Technical Skills Automation Platforms: Direct hands-on experience with an automated order entry platform like EDI, Conexiom or a similar OCR/document processing tool. E-commerce/Digital: Familiarity with major e-commerce platforms and their order/data integration methods. Data Exchange: Practical knowledge of Electronic Data Interchange (EDI) standards, mapping, and troubleshooting. CRM/ERP Proficiency: Strong working knowledge of data structures, order workflows, and data mapping within Prophet 21 ERP and Salesforce CRM. Bot Technology: Basic understanding or direct experience with Voicebot or Chatbot platforms as they relate to order intake. Agent Desktop: Direct experience working with Agent Phone and/or Live Chat Associate. Data Skills: Proficiency in data analysis tools (e.g., Excel/SQL) for monitoring data integrity and running reports. Key Competencies and Soft Skills Analytical and Problem-Solving: Exceptional ability to analyze complex business processes, identify root causes of data issues, and design scalable solutions. Attention to Detail: Meticulous attention to detail is critical for ensuring data accuracy across multiple, integrated systems. Communication: Excellent written and verbal communication skills to effectively collaborate with IT, vendors, and non-technical business users. Customer Focus: A strong understanding of the customer order journey and a passion for using technology to enhance customer experience. Project Management: Ability to handle multiple projects requirements simultaneously, prioritize tasks, and meet deadlines in a fast-paced environment.
    $64k-88k yearly est. 1d ago
  • Oil & Gas VRU/Combustion Field Service Specialist (I&E)

    Solstice Consulting Group

    Support specialist job in Chicago, IL

    Solstice Consulting Group is seeking a Field Service Specialist - Vapor (VRU) / Combustor / Flare for our Oil & Gas Equipment client. Role requires up to 60% travel (including overnights) in the Region. Can live in IL, WI, IN or MI. Hourly up to $50 DOE plus OT (average 45-50 hours per week), bonus opportunity, on-call payments, company vehicle and full benefits 7+ years of oil & gas field experience including 3+ years recent experience with Vapor (VRU), Combustor, Compression, BMS, Flare equipment REQUIRED Experience working with downstream and upstream clients REQUIRED The Lead Field Service Specialist will assist with various work on oil and gas production and processing equipment. Task examples - Maintenance, repairs, trouble shooting, and start-ups on rental, company, and customer owned oil & gas production equipment such as open flare controls, ECD's, Burner Management systems, Vapor Recovery Units and other rotary equipment. Work closely with the Sales team and customers to ensure job satisfaction. Job requires overtime hours as necessary and travel when needed. Role Responsibilities: Oversight of Field Service and HSEQ compliance in your geographical area of responsibility Possess an understanding of all applicable electrical codes. Perform and oversee work on company and customer owned Oil & Gas Production Equipment - startup, troubleshooting, inspection, and repair Manage and maintain project workload and capacity reports for the sales team Work closely with sales team to ensure jobs are scheduled and completed in a timely and organized fashion Leads Field Techs to install and maintain burner management systems in the field Complete Timecards, field tickets and equipment transfers with accurate information. Maintains Company vehicle and ensures all required maintenance is performed. Complete all job-related safety documentation to ensure job is completed in a safe manner Qualifications: 7+ years of Oil / Gas field experience with 3+ years of recent experience with production/midstream/environmental equipment experience - Vapor (VRU), Combustor, Compression, BMS, Flare equipment Knowledge of the National Electrical Code and the Electrical Trade Knowledge of good electrical and mechanical trouble shooting practices Training/Experience in Industrial Wiring, Motor Controls, Relay Logic and PLC's, Reading and Interpreting Electrical, P&ID, GA and Fabrication drawings, working with Electrical instrumentation (Flow/Pressure Transmitters, Thermocouples, Etc.) Training/Experience Working with Electrical motors, starters and drives, Vacuum pumps, blowers and belt driven/direct drive motors, working with pneumatic and electric actuators and valves, detonation and flame arrestors, pressure/vacuum relief valves and mechanical check valves Valid driver's license and clean driving record required Successfully pass and obtain DOT / DISA Certifications required after hire
    $42k-69k yearly est. 13d ago
  • Snow Removal Specialist

    Western Dupage Landscaping, Inc.

    Support specialist job in Naperville, IL

    Western DuPage Landscaping, Inc in Naperville, IL has been designing, building & maintaining outstanding landscapes since 1976. WDL also does commercial snow & ice removal services. At WDL we are always looking for great people to join our team. Every day our team works hard. Occasionally through the tough elements: summer heat, pouring rain, stiff winds and, sometimes, blizzards. Why? Because we love what we do and love delivering for our clients! If you have a passion for the outdoors and are looking for a career with exciting growth opportunities, we would love to hear from you! Right now we are gearing up for the winter season: ❄ Snow Blower Operators/Shovelers ❄ Skid Steer Operators ❄ Plow Truck Drivers 📍 Work Location: Naperville Yard - 31W478 Diehl Rd 💲 Pay: Starting at $29/hr (depending on position & experience) 🕒 Hours/Shifts: Weather-dependent ✅ Employment Type: W2 employees only (not 1099, not cash) Requirements: Physical strength, endurance, and tenacity are essential. Ability to show up every day and adapt to different situations and personalities with professionalism. Commitment to WDL safety protocols at all times. Maintain integrity, accountability, and a great attitude-we value team players who lead by example. Must have reliable transportation to/from our Naperville office (commute expenses are not provided).
    $29 hourly 3d ago
  • Senior Staff Representative - IFE Field Support

    United Airlines 4.6company rating

    Support specialist job in Chicago, IL

    Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what's next. Let's define tomorrow, together. **Description** At United, we have some of the best aircraft in the world. Our Technical Operations team is full of aircraft maintenance technicians, engineers, planners, ground equipment and facilities professionals, and supply chain teams that help make sure they're well taken care of and ready to get our customers to their desired destinations. If you're ready to work on our planes, join our Tech Ops experts and help keep our fleet in tip-top shape. **Job overview and responsibilities** + Supports field technicians and provides expertise and oversight on chronic, complex, and repeat troubleshooting and repair needs (In Flight + Entertainment/WIFI/Cabin Systems) + Provides in-station support to facilitate first time fix plans, including chronic aircraft, from a technical standpoint + Also collaborates heavily with Service Engineering, Maintenance Control, and indirectly OEM's, including Panasonic, ViaSat, Thales, Gogo, Boeing, and Airbus + The position also engages in the design and upkeep of robust tracking and reporting databases to help identify trends and expedite repairs + Must be willing to travel for job duties + Manage inflight entertainment failures by coordinating with planning and parts logistics + Daily reports, tracking chronic items, managing the WIFI desk, coordination with planning and maintenance control + Provide technical solutions to increase passenger experience for zonal failures + Proactively collect, prioritize, and analyze data to provide reports and solutions based on trends, across multiple projects and programs + Technical support for MRO station: retrofit, aircraft checks, component, and tooling movement + Support cabin systems while providing solutions to technical and diagnostic tooling support + Coordinate with engineers and support avionics department with onboard loadable components (OBLS), focusing on ATA chapters CH23/CH25/CH33/CH34/CH44 + Inductions: New aircraft deliveries from Boeing/Airbus + Aircraft recovery: software load as well as retrofit support of software testing at the vendor facilities **This position is available in (ORD) Chicago and (CLE) Cleveland only.** **Qualifications** **What's needed to succeed (Minimum Qualifications):** + Bachelor's degree or equivalent work experience + FAA A&P Certificate + This is a DOT Sensitive Position Valid Driver's License is required + 5 + years of experience + Knowledge of various inflight entertainment systems + Cabin systems familiarization + Knowledge of Engineering documents for process improvement + Ability to perform in a fast-paced environment + Excellent communication skills with demonstrated ability to coordinate and manage cross-functionally + Able to independently complete tasks and provide timely updates + Fast learner with ability to take remote learning and web-based classes + Able to capture anomalies based on frequent vendor Audits + The ability to access elevated aircraft areas via ladders, lift trucks, boom lifts and other devices + The strength to lift 50 pounds, physical flexibility, and the ability to work in confined spaces + You must be available for any shift within a 24/7 operation, weekends, and holidays + Must be legally authorized to work in the United States for any employer without sponsorship + Successful completion of interview required to meet job qualification + Reliable, punctual attendance is an essential function of the position **What will help you propel from the pack (Preferred Qualifications):** + Master's degree in Aeronautical or Electrical Engineering + FCC license + MRO Experience with Install, Service and retrofit + Aircraft Systems knowledge + Knowledge of Excel macros, and VBA coding for database applications The base pay range for this role is $87,780.00 to $114,376.00. The base salary range/hourly rate listed is dependent on job-related, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, vision, life, accident & disability, parental leave, employee assistance program, commuter, paid holidays, paid time off, 401(k) and flight privileges. United Airlines is an equal opportunity employer. United Airlines recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, gender identity, sexual orientation, physical ability, age, veteran status and other protected status as required by applicable law. Equal Opportunity Employer - Minorities/Women/Veterans/Disabled/LGBT. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
    $87.8k-114.4k yearly 58d ago
  • Technical Support Specialist

    Northwestern University 4.6company rating

    Support specialist job in Evanston, IL

    Department: IT Technology Support Svcs Salary/Grade: NEX/15 Target hiring range for this position will be between $52,970-63,800 per year. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data. Job Summary: Provides endpoint technology support for Northwestern University customers. Responsible for workstation setup, end-user support, device management, and decommissioning. This includes working with university stakeholders to design, purchase, configure, and distribute assets to meet business objectives; tagging, managing, and decommissioning assets over their lifecycles; and provide quality workstation support to end users as requests/issues/problems are reported. Diagnoses and resolves technical issues, questions, and inquiries utilizing hardware and software testing tools and techniques. Working closely with peers and users to deliver optimum service and maintain a high level of customer satisfaction. Responsible for maintaining security standards, including, antivirus software provisioning, software patching, and encryption configuration. Also, responsible for imaging, backup, and restoration services for managed devices. Implements policies, procedures, and standards and ensures their conformance. Specific Responsibilities: Strategic Planning * Assists in the creation of workplace endpoint technology initiatives. * Administration * Recommends modification of practices and procedures to increase effectiveness or efficiency. * Partners with users on projects utilizing IT units systems to meet specific user goals. * Authors Scopes of Work for small projects. * Creates and maintains user documentation. Development * Installs, repairs and adjusts workplace endpoint technology using standard tools and test equipment while following established procedures. * Provide installation, configuration and troubleshooting assistance for core desktop operating systems including Microsoft Windows 7/8/10, Macintosh OS X as well as Microsoft Exchange, Microsoft Office suite and other desktop productivity application. * Performs such tasks as replacing components, use of diagnostic tools to investigate, diagnose, resolve and recover end user device issues. * Performs routine preventive maintenance tasks in accordance with established practices. * Maintain hardware and software inventories and documentation, assist in the creation of hardware replacement lifecycle plan for departments. Performance * Diagnoses and resolves complex problems, questions and inquiries encountered by clients according to established practices. * Handle tickets escalated from the Service Desk and tickets that arrive directly from supported departments. Consultations may take place via e-mail, remote session, telephone, or in person (desk side or walk- up). Visit departments on campus to coordinate work and resolve tickets, including frequent trips across the NU campus. Miscellaneous Performs other duties as assigned. Minimum Qualifications: (Education, experience, and any other certifications or clearances) * Successful completion of a full 2-year course of study in an accredited college or university leading to an associate's or higher degree; OR appropriate combination of education and experience. * 2 years IT, CS user support or other relevant experience required. * Adobe Creative Cloud Suite * OneDrive and SharePoint * Information security * LDAP * Mac OS X Operating System * Microsoft Exchange * Microsoft Teams * Microsoft Office (Word, Excel, Powerpoint, Access, Outlook) * Microsoft SharePoint * Windows Operating System * Kace, Bomgar, JAMF Pro, Crowdstrike Falcon * critical thinking * judgment * problem solving * read & interpret technical drawings * Troubleshooting * organizational skills * planning Minimum Competencies: (Skills, knowledge, and abilities.) * Excellent oral and written communication skills, organizational skills, management of own time, and respect for the time of others. * Demonstrate a take ownership attitude * Ability to establish and maintain respectful and effective relationships with management, co-workers and customers. * Ability to act on own initiative to further organizational and University goals. * Demonstrated experience documenting IT related procedures & processes to improve overall team knowledge. * Demonstrated familiarity with desktop computing and support environments and Internet utility software. * Demonstrated familiarity with ITIL framework and concepts. Preferred Qualifications: (Education and experience) * Bachelor's degree in Computer Science * Certification in IT Service Management using ITIL framework. * Experience in desktop support for multiple clients. * Experience with Microsoft Configuration Manager, Intune, JAMF Pro, Crowdstrike Falcon, BitLocker, Bomgar Remote Desktop Support, Linux Preferred Competencies: (Skills, knowledge, and abilities) * Strong reasoning and problem-solving skills * Exceptional customer service values and skills, including ability to successfully resolve conflict constructively and to maintain positive relationship with customers * Ability to work collaboratively in a team environment * Ability to work under pressure and consistently meet deadlines Benefits: At Northwestern, we are proud to provide meaningful, competitive, high-quality health care plans, retirement benefits, tuition discounts and more! Visit us at *************************************************** to learn more. Work-Life and Wellness: Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities, and adopt and maintain healthy lifestyles. We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at ************************************************************* to learn more. Professional Growth & Development: Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at *************************************************** to learn more. Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern's non-discrimination statement. Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View additional information on the accommodations process.
    $53k-63.8k yearly 5d ago
  • Application Specialist (Sales Representative)

    Bron Tapes 4.0company rating

    Support specialist job in Chicago, IL

    Requirements Qualifications, Knowledge, & Skills: · Bachelor's degree preferred, but not required · Valid driver's license, vehicle and insurance · 3+ years of tape/adhesive experience preferred · Minimum 1-year face-to-face outside sales experience. 2-3 years B2B Experience is preferred · Proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook) · Experience with HubSpot or other CRM desirable · NetSuite or other large ERP experience desirable · Industrial Distribution sales experience a plus · Cold calling experience a definite plus · Professionalism, high energy and excellent communication skills (Verbal & Written) Physical Requirements: · Prolonged periods of sitting at a desk and working on a computer. · Must be able to lift up to 35 pounds at times. Compensation: First Year Salary up to $100,000- $125,000/DOE Benefits: Bron Tapes offers a full benefits package after 30 days of employment. · 401k with match (after 60 days of employment) · Medical - United Healthcare · Dental - United Healthcare · Vision - United Healthcare · Flexible Spending Accounts · Short- and Long-Term Disability Insurance · Life Insurance · Employee Assistance Program (EAP) · MetLife Plans (Accident, Legal, ID Theft, Critical Illness & Hospital Indemnity) · Paid Vacation and Sick Time Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skilled required. Bron Tapes, Inc (including all subsidiaries: Bron Converting, Inc., Bron Aerotech, Inc., and Bron Holding, Inc.) is an equal opportunity employer. All employment is decided on the basis of qualifications, merit, and business need, qualitied persons will not be denied employment opportunity based on race, color, national origin, religion, sex, sexual orientation, gender identity, age, disability, genetic information , marital status, veteran status or any other basis covered by appropriate law. Any questions about our EEO policy should be directed to Human Resources. Bron Tapes is an E-Verify employer.
    $100k-125k yearly 7d ago
  • Deskside Support Specialist

    Artech Information System 4.8company rating

    Support specialist job in Chicago, IL

    Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Title: Deskside Support Specialist Duration: 12+Months (Possible Extension) Location : CHICAGO, IL (Onsite) SKILLS OVERVIEW (List or Overview): · Candidate requires 5-7+ years of Deskside Break/Fix troubleshooting and solutioning experience in larger corporate environments. · Must have provided VIP level Support · The support platform is Microsoft OS including Win7 and some Win10 (piloting). · In addition there is a need for some current MAC OS support (corporate environment) including OS troubleshooting, imaging, and builds. · The candidate must also be able to support Mobility Devices (phone and tablet) of multiple platforms including Apple, Android, and Microsoft. · This position requires solid experience in application support of standard Microsoft Office products current through Office 365, including support of Outlook/Exchange in a corporate environment across PC, phone, and tablet devices. · The candidate must be able to provide on-site and remote support of high level and executive end users through the use of in person, phone, and Remote Takeover tools. · Superior Customer Service skills are essential and the candidate must have outstanding communication skills both verbal and written. Additional Information For more information, Please contact Shubham ************
    $48k-58k yearly est. 60d+ ago
  • Technical Support Specialist

    Bigtime Software 4.0company rating

    Support specialist job in Chicago, IL

    At BigTime Software, we believe that exceptional customer support is more than just solving problems-it's about empowering our customers to succeed. As a Technical Support Specialist in our Phoenix office, you'll be at the heart of that mission. Acting as a trusted guide, you'll educate and support our customers via phone, email, or chat. You'll be delivering an outstanding customer experience every step of the way. If you thrive on solving challenges and love connecting with people, we'd love to hear from you! Join a team where your skills make a real impact, and your work fuels the success of thousands of firms worldwide. Who is BigTime? BigTime Software is the AI-powered professional services platform enabling intelligent decisions and delivering profitable growth. We've proudly been featured on Inc's 500 Fastest Growing Companies in America for 4 years in a row. BigTime Software is the engine behind the greatest consulting firms on the planet, delivering back-office time/budgeting and invoicing to over 2,700 firms worldwide and tracking over $4 billion in billable time each year. Our flagship product is a SaaS-based system that is custom-built for the professional services industry. BigTime is a PE-backed company, headquartered out of Chicago, with offices in Chicago, Phoenix and Poland. We've proudly been named on Crain's 'Best Places to Work' three years in a row -- if you're motivated to join a hyper growth organization, we're eager to talk to you. What You'll Be Accountable for: * Handle incoming support requests from customers and prospects through various channels, such as live chat and email. * Educate/train/consult and on-board a wide range of professional service firms on how to fully and proficiently use various features of BigTime in the most effective way to fit their specific industry * Serve as a resident product expert and maintain exceptional knowledge of the product as we continue to add new features * Identify/troubleshoot and document priority issues for escalation and communicate relevant information to the appropriate parties * Contribute to team KPIs by improving average response and resolution times, as well as customer satisfaction ratings * Work with the product team to discuss/document product enhancement requests coming from customers Who You Are: * 1-3 years of customer service experience (software experience is a plus!) * Preferred background in networking, API, database, XML, and some script language (Python, Java, etc.) with an emphasis on technical troubleshooting * Ability to reproduce and troubleshoot software and data issues reported by customers * Use core knowledge and on-the-job training to respond to customer requests and queries * A strong passion for teaching technology to others to set clients up to be self-sufficient * Ability to quickly learn how to use tools including Jira, Slack, Zendesk, and Salesforce to perform your job * Excellent written and verbal communication skills * A solutions oriented individual with an interest in learning new technologies * Ability to be resourceful with impressive critical thinking skills * Ability to be proactive and work independently. Self motivated to strive! * Experience supporting Windows, IOS, and Android devices. * Demonstrated ability to deal with change and be a team player * Experience with accounting or project management software a plus, especially Quickbooks! What We Offer: * Competitive salary and bonus * Company pays 100% of benefits, including medical, dental, vision, disability and life insurance * 401k with generous company match * Paid Parental Leave * Hybrid work schedule - In office 2-3 times a week in our Chicago office * Generous time off and paid company holidays * Fresh fruit, snacks, cold brew coffee/tea, soda and sparkling water * Company provided latest technology & software tools The salary for this position is $50,000 annually. In addition to base salary and a competitive benefits package, this position may be eligible for additional types of compensation such as bonuses. Applicants must be authorized to work in the U.S. BigTime Software, Inc. is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law. Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
    $50k yearly 8d ago
  • Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time

    U.S. Navy 4.0company rating

    Support specialist job in Chicago, IL

    About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military
    $65k-89k yearly est. 17d ago
  • EPIC Application Specialist

    Community First Medical Center 3.9company rating

    Support specialist job in Chicago, IL

    Job DescriptionDescription: Be responsible for supporting users of all clinical information systems during the implementation of projects and on an on-going basis in the production environments. Coordinates aspects of planning, design, development, build, implementation, communication, maintain and evaluation of existing or new functionality related to clinical and non-clinical information systems. This position also assists with research and development of training programs, needs assessment, and consultation for the purpose of providing effective EHR system adaptation and optimization to staff at all levels of the organization. This position requires attending vendor training, achieving and maintaining Epic ASAP & ClinDoc certification on designated EHR modules. Employee is responsible for participating in all the phases of project management and providing direct user training as assigned. This position is accountable for development and delivery of any/all of the following: System build, testing, analyses and implementation of EHR application(s) Employee and physician EHR system training (any modules, any sites); Training programs covering EHR system version upgrades and process changes Training initiatives for EHR system optimization; 1. Participate in the planning, development, implementation, training, maintenance, EHR clinical systems. 2. Provides employee and physician education, training, and hands-on and day-to-day support. 3. Assists with the development of training programs for all clinical/EHR system implementation. 4. Assists with the development, publication, and dissemination of training offerings for employees and physicians. 5. Assists in the development and production of training materials and participates in end user training. 6. Troubleshoot problems and questions and work with 3rd party systems when necessary. 7. Identify issues that arise in their application area as well as issues that impact other application teams. 8. Guide workflow design, build and test the system, and analyze other technical issues associated w/EHR software. 9. Identify and implement requested changes to the EHR System. 10. Develop an understanding of operational needs to set the direction for CFMC's workflows. 11. Review the status of system changes including software updates, optimizations and downtime. 12. Enhances professional growth and development by accessing educational programs. 13. Maintains established department/hospital policies. Community First Medical Center offers benefits to all its full-time and part-time employees:United Healthcare Medical PPO/HMO Plans | MetLife Dental |MetLife Vision| 6 Paid Holidays | Paid Time Off | Sick Bank l Company Paid Short-term Disability Company Paid Life Insurance | 401(k) | Voluntary Benefits: Hospital Indemnity & Critical Illness | Requirements: Education and/or Experience Bachelor's degree Minimum 1 year experience in the EHR support Minimum 2 years + proven experience in delivery of training programs in a healthcare environment. Must be Certified in Epic ASAP modules Experience in healthcare and clinical systems application build and training preferred. Experience with physicians and physician training preferred. Knowledge of Epic systems, data structures, and application software Ability to work with Microsoft Office applications for the production and management of training materials. Knowledge of supported hardware and software Interpersonal/human relations skills Ability to communicate technical guidance and instruction at the End User level. Community First Medical Center is an affirmative action/equal opportunity employer who is committed to cultivating diversity, equity and inclusion within all aspects of our organizations. We stand against and prohibit discrimination in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.
    $77k-101k yearly est. 9d ago
  • Application Specialist, Dynamics

    JBT Corporation 4.7company rating

    Support specialist job in Chicago, IL

    At JBT Marel Corporation, what we do matters, we know that the contribution of our employees leads to the success of our business. Our purpose is to transform the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation. Our values show who we are at our best. As we Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation. You will report to JBT Marel Manager Regional Applications The Opportunity ... The Dynamics Application Specialist is an important role within the Corporate IT Department. You will collaborate with end-users, Site Leadership, Project Managers, Operational Support teams, and external vendors to guide a high-quality, stable, and secure ERP solution. The Dynamics F&O Application Specialist is the System Administrator and supports end-users by addressing issues and requests within Dynamics, managing user access and permissions, and coordinating with external consultants and developers for additional support and customizations. You will stay current with new features and communicating updates, overseeing upgrade testing, and assisting with the implementation and education of Microsoft Dynamics for Finance and Operations. Collaboration with our teams is important for developing solutions using Microsoft Cloud technologies such as SharePoint, Power BI, Power Automate, and Power Apps, and integrating with other internal applications. Ensuring compliance with SOX and other regulations, participating in internal and external audits, and documenting changes within the helpdesk system are also important responsibilities. Qualifications * You will have advanced skills; able to solve complex and unique issues across systems * You will convey technical content to non-technical audiences * You will have analytical capabilities to assess our requirements and propose functional solutions * You will lead without formal authority * Self-started, independence, and accountability * Align ERP projects with broader our goals * Experience managing vendor relationships and contractor partnerships * Impact the achievement of operational, project or service goals * Communicate complex and technical information with influence across diverse partners * You will research our needs and propose improvements * You will be a trusted advisor across technical and business teams Education, Knowledge, and Experience * Bachelor's or Associates degree in Business, Information Technology, or related field * 4+ years of Experience with Dynamics D365 or AX 2012 in a manufacturing environment * You will lead ERP projects * In-depth knowledge of Dynamics \ AX2012 technologies * Experience in multinational, multicultural, and matrixed environments is a great skill to have Why work at JBT ... * Benefits: JBT Marel offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan. Commitment to Diversity: Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative. Equal Opportunity Employment: JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact JBT Marel at ************. #LI-CH1 #LI-Hybrid This is a hybrid remote/in-office role.
    $65k-101k yearly est. 60d+ ago
  • Application Specialist II

    Security Director In San Diego, California

    Support specialist job in Lombard, IL

    Join Allied Universal Technology Services, a global leader in transforming the security industry. We integrate advanced technology - video surveillance, electronic access control, alarm monitoring and augmented solutions with physical security to help people feel safe. Whether you're an installation technician, service technician, engineer, or project manager, you'll discover rewarding opportunities to grow your career as part of a valued team. Apply today and be phenomenal-build a meaningful career while protecting what matters most through innovative security technology. Job Description Allied Universal is hiring an Application Specialist. The Application Specialist will program and set up access control systems, Video Management (CCTV/NVR) and intrusion detections systems and associated supporting hardware. CCURE, S2, Lenel, Avigilon, Salient, Exacq, AMAG, Milestone and Genetec Certifications are a plus! RESPONSIBILITIES: Installs, supports and troubleshoots software working with the installation team. Administration and programing of Access Control and Video Management application(s) Program systems utilizing labeling methodology, system wiring and system programming sheets Provide technical expertise in development and execution Access Control and Video Management Interact and communicate effectively with client and internal teams QUALIFICATIONS: High school diploma, vocational diploma, or equivalency (e.g., GED) Ability to obtain PERC Card or active PERC Card preferred Minimum of two (2) years of experience in the physical security industry installing field devices Good oral and written and interpersonal communication skills Ability to deliver product familiarization training to end-users Quality assurance skills; able to demonstrate accuracy and thoroughness; seek ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality Able to meet productivity standards; complete work in timely manner; strive to increase productivity; work quickly and efficiently Safety and security assurance; observe safety and security procedures; determine appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly Adaptability - able to adapt to changes in the work environment; manage competing demands; able to deal with frequent change, delays, or unexpected events Dependability - follow instructions, respond to management direction; take responsibility for own actions; keep commitments; commitment to reaching goals Initiative - volunteer readily; undertakes self-development activities; seek increased responsibilities; take independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offer help when needed BENEFITS: Salary range: $38 - $50 hourly Medical, dental, vision, retirement plan, basic life, AD&D, and disability insurance Eight paid holidays annually, five sick days, and four personal days Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law #LI-EB1 Closing Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: *********** If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: ***********/offices. Requisition ID 2025-1489661
    $38-50 hourly Auto-Apply 10d ago
  • Mental Health Support Specialist ERC Program

    National Youth Advocate Program 3.9company rating

    Support specialist job in Chicago, IL

    Job Details Experienced Chicago, IL Full Time 4 Year Degree $45000.00 - $48000.00 Salary/year Nonprofit - Social ServicesCareer Opportunity Mental Health Support Specialist Shift available - 11PM to 7AM Position Summary The Mental Health Support Specialist provides timely mental health evaluation and assessment data to help determine the correct service venue for the client. Working At NYAP NYAP's commitment to doing what is best for children, youth and their families is a core value and one that we look for in our newest team members. Student Loan Repayment assistance, up to $1,200 per year! 22 Days Off Each Year! Plus 11 Paid Holidays Per Year! Medical, Dental, and Vision benefits for you and your family! Competitive salaries and benefits including a 401(k) Summer Hours Off (half day Fridays) Tuition Assistance Work Anniversary Trips! Peace leave Parental leave The Mental Health Support Specialist position may include the following, as well as other duties assigned: Perform all work in a manner consistent with the National Youth Advocate Programs mission, values, and philosophies. Provide crisis intervention and de-escalation support. Continue providing services until the youth is stabilized, placement is located and/or a warm handoff can occur to a new clinical therapist or mental health support specialist if clinically appropriate. Delivers prompt and professional clinical services while maintaining appropriate level of confidentiality. Screen referrals for mental health services determine severity and what type of services are needed. Work as a member of the care team to meet the needs of the customer and to support program goals. Applies clinical skills to help screen individuals for the program. Fostering people skills to be able to connect with clients. Develops comprehensive front-end assessment of potential clients. Completes clinical assessment of potential clients. Utilizes standardized assessment/screening tools effectively in order to help gage client appropriateness for services. Provides individual therapy, depression, anger management, medical providers for related medical conditions. Demonstrates the technical and behavioral competencies necessary in the implementation of standardized assessment tools. Complete all related screening documentation in a timely manner. Completes all required performance tracking, data collection and documentation. Performs other duties as requested. Minimum Qualifications Bachelor's degree with mental health experience Ability to relate therapeutically with customers, display cultural sensitivity and a strong sense of empathy. Knowledge of Medicaid Rules and other funder expectations. Knowledge of psychiatric diagnosis and recognizes signs/symptoms of psychiatric illness and substance related diagnoses. Must have a valid driver's license, reliable transportation, automotive insurance requirement 100,000/300,000 bodily injury, and a good driving record. Capacity to remain objective and professional in all areas of job function. Ability to organize data, plan, provide written and very feedback, utilize electronic health systems. Proficient use of desktop and laptop computers, smartphones and tablets, printers, fax machines and photocopiers as well as software including word processing, spreadsheet and database programs. Other skills: Ability to manage multiple tasks. Demonstrates tolerance and respect for the ideas and actions of others. Capacity to effectively work with and be respectful and sensitive to people from various cultures, socioeconomic, ethnic, religious, and racial backgrounds. Excellent communication skills, interpersonal skills, customer services, and organizational skills. Driving and Vehicle Requirements Valid driver's license Reliable personal transportation Good driving record Minimum automobile insurance coverage of $100,00/$300,000 bodily injury liability If this describes YOU, please apply today! www.nyap.org/employment NYAP also requires all of our employees, regardless of your title/position, to hold and maintain automobile liability insurance coverage of $100,000/$300,000. Please contact our HR department with questions, 614-487-3888 or hr@nyap.org. The person in this position needs to follow a team concept and support both agency goals and co-workers. Employees must be able to effectively work with and be respectful and sensitive to persons from various cultures, socioeconomic, ethnic, religious, and racial backgrounds. Benefits listed are for eligible employees as outlined by our benefit policy. Who We Are National Youth Advocate Program has been serving communities and clients since 1978 and we continue to grow each year. Our growth allows us to expand and develop new and innovative programs to meet the ever-changing needs of those we serve. We offer unique and personalized services for families and individuals in four areas: Prevention/Intervention, Positive Youth Development, Out-of-Home-Placement and Reunification/Permanency. If YOU can envision it; WE can DO it! The possibilities are endless! We know you are compassionate and dedicated to serving your clients and communities and NYAP is dedicated to providing support to those who join our team! We look for individuals that are ready to make a direct impact and are excited to be an instrument in supporting the needs of our children, youth and families. An Equal Opportunity Employer, including disability/veterans
    $45k-48k yearly 60d+ ago
  • Help Desk Technician

    Uropartners LLC 4.0company rating

    Support specialist job in Westchester, IL

    Job DescriptionDescription: We offer competitive pay as well as PTO, Holiday pay, and a comprehensive benefits package! Benefits: Health insurance Dental insurance Vision insurance Life Insurance Pet Insurance Health savings account Paid sick time Paid time off Paid holidays Profit sharing Retirement plan GENERAL SUMMARY Full Time; M-F; No nights, weekends, or observed holidays at this time! The Help Desk Technician will serve as the first point of contact for customers to provide technical assistance with computer systems. Must answer queries on basic technical issues and offer advice to solve them. Respond to end-user phone, email, or chat requests for support. The Technician will perform remote analysis through diagnostic techniques and determine the best solution based on details provided by customers. The Technician will ensure quality service by following-up with customers to update them on status and resolution of their issues Requirements: ESSENTIAL JOB FUNCTION/COMPETENCIES Responsibilities include but are not limited to: Utilizes product information or solution database to research, analyze, and deliver solutions. Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Documents incidents using help desk systems or tools. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. Fulfills all service level standards for response time and quality. Record events and problems and their resolution in logs. Pass on any feedback or suggestions by customers to the appropriate internal team. Identify and suggest possible improvements on procedures. Performs other position related duties as assigned. Employees shall adhere to high standards of ethical conduct and will comply with and assist in complying with all applicable laws and regulations. This will include and not be limited to following the Solaris Health Code of Conduct and all Solaris Health and Affiliated Practice policies and procedures; maintaining the confidentiality of patients' protected health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA); immediately reporting any suspected concerns and/or violations to a supervisor and/or the Compliance Department; and the timely completion the Annual Compliance Training. CERTIFICATIONS, LICENSURES OR REGISTRY REQUIREMENTS Microsoft certifications preferred. KNOWLEDGE | SKILLS | ABILITIES Tech savvy with working knowledge of office automation products, databases and remote control. Good understanding of computer systems, mobile devices and other tech products. Ability to diagnose and resolve basic technical issues. Excellent communication skills. Customer-oriented with ability to remain calm in difficult situations. Complies with HIPAA regulations for patient confidentiality. Knowledge in healthcare systems operations such as EMR. EDUCATION REQUIREMENTS High school diploma or equivalent required. BS in Computer Science or relevant field preferred. EXPERIENCE REQUIREMENTS 1 year Help Desk experience preferred. Windows experience preferred. REQUIRED TRAVEL N/A PHYSICAL DEMANDS Carrying Weight Frequency 1-25 lbs. Frequent from 34% to 66% 26-50 lbs. Occasionally from 2% to 33% Pushing/Pulling Frequency 1-25 lbs. Seldom, up to 2% 100 + lbs. Seldom, up to 2% Lifting - Height, Weight Frequency Floor to Chest, 1 -25 lbs. Occasional: from 2% to 33% Floor to Chest, 26-50 lbs. Seldom: up to 2% Floor to Waist, 1-25 lbs. Occasional: from 2% to 33% Floor to Waist, 26-50 lbs. Seldom: up to 2%
    $46k-54k yearly est. 1d ago
  • Onsite Data Entry and Production Support Specialist

    Packer II In Monroe, Louisiana

    Support specialist job in Alsip, IL

    Accelerate the possible by joining a winning Amcor team that's transforming the packaging industry and improving lives around the world. At Amcor, we unpack possibility through our innovative and responsible packaging to provide solutions that benefit our customers, our people and our planet. More than 10,000 consumers worldwide encounter our products every second and rely on us for safe access to food, medicine and other goods. We value their trust by making safety our guiding principle. It's our core value and integral to how we do business. Beyond this core principle, our shared values and behaviors unite us as we work together to elevate customers, shape lives and protect the future. We champion our customers and help them succeed. We play to win - adapting quickly in an everchanging world - and make smart choices to safeguard our business, our communities and the people we serve for generations to come. And we invest in our world-class team, empowering our colleagues to unpack their potential, because we believe when our people grow, so does our business. To learn more about playing for Team Amcor, visit ************* | LinkedIn | YouTube Responsibilities Overview: The Data Entry and Production Support Specialist plays a pivotal role in ensuring the seamless flow of production processes and maintaining data integrity. This individual will be responsible for data entry, inventory management, production scheduling, and providing comprehensive administrative support to the production office and floor. Key Responsibilities Data Management & Production Support: Monitor and maintain the production schedule over a 24-day horizon. Print all production travelers and attach all required manufacturing documents. Ensure attention to detail in production travelers by: Highlighting key focus areas. Attaching diagrams and other necessary visual aids. Including materials needed in packaging instructions. Adding repro as directed by the Plant Manager. Maintain and order replacement printing plates as needed to ensure inventory sufficiency. Update and manage the silo Excel sheet, ensuring compliance with corporate item number changes. Communication & Collaboration: Act as a liaison between production and Customer Service, Sales, and other departments. Address data governance-related requests such as label creation, work order adjustments, and more. Production Tracking & Reporting: Run and balance daily labor reports for all production activities, resolving any discrepancies. Store production work orders both physically in a controlled area and digitally in a database. Inventory Management: Monitor and replenish supplies for the production office and floor. Scheduling Coverage: Serve as a backup for the scheduling position during vacation or sick leave, requiring knowledge of all scheduling functions and workflows. Qualifications Skills & Qualifications: Strong attention to detail and organizational skills. Proficiency in data entry and Microsoft Office (Excel, Word, etc.). Excellent communication and collaboration abilities. Ability to adapt to changing priorities and manage multiple tasks efficiently. Experience in production scheduling and inventory management is a plus. # Additional Info Starting Wage Range: $41,000-52,000 yearly. You will have access to a comprehensive benefits and compensation package that includes: Paid Training Provided Competitive Base Salary 11 Paid Holidays Paid Vacation Referral Bonus Medical, Dental and Vision Plans Health Savings Account/Flexible Spending Account Retirement Savings Plan with company match Voluntary Aflac Benefits Life and AD&D Insurance Wellbeing Program and Employee Assistance Program Employee Discount Program Tuition Reimbursement (dependent upon approval) Discretionary annual bonus program (initial eligibility dependent upon hire date) Career Progression Opportunities And Much More! Contact Equal Opportunity Employer/Minorities/Females/Disabled/Veterans/Sexual Orientation/Gender Identity Amcor is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you would like more information about your EEO rights as an applicant under the law, please click on the " Know Your Rights: Workplace Discrimination is Illegal" Poster . If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please call 224-313-700 and let us know the nature of your request and your contact information. About Amcor Amcor is a global leader in packaging solutions for consumer and healthcare products. With industry-leading innovation capabilities, global scale and technical expertise, we help our customers grow and meet the needs of millions of consumers every day. Our teams develop responsible, more sustainable packaging in flexible and rigid formats across multiple materials. Supported by a commitment to safety, ~70,000 colleagues across ~140 countries bring our global capabilities to local customers and provide local access to global brands. Our work is guided by our purpose of elevating customers, shaping lives and protecting the future.
    $41k-52k yearly Auto-Apply 60d+ ago
  • Underwriting Support Specialist, Inland Marine

    Markel Corporation 4.8company rating

    Support specialist job in Chicago, IL

    What part will you play? If you're looking for a place where you can make a meaningful difference, you've found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you'll find your fit amongst our global community of optimists and problem-solvers. We're always pushing each other to go further because we believe that when we realize our potential, we can help others reach theirs. Join us and play your part in something special! The primary purpose of this position is to act as a resource and serve as an integral member of the underwriting team able to overcome obstacles in the workload and meet timelines by fulfilling basic underwriting support responsibilities. This position will handle day-to- day client servicing including managing workflow and reinforcing the ease of doing business with Markel by meeting or exceeding agents/brokers expectations and providing quality service on a consistent basis. Job Responsibilities * Serve as point of contact for agents/brokers by gathering information on behalf of the underwriters, answering questions, resolving low complexity issues, facilitating overall serving of accounts and processing business transactions not requiring review/signoff by an underwriter. * Take necessary measures to obtain information needed to finalize inquiries/transactions and maintain a suspense and follow-up system for outstanding underwriting items. * Ensure accuracy of information inputted into all appropriate systems and verify that all necessary documentation is in the file. * Routinely communicate with team members, agents/brokers and other key business partners to research and gather necessary information to review, analyze and complete transactions. * Utilize and adhere to internal guidelines, procedures and service standards to ensure that all assigned work/transactions are processed in a timely manner (yet accurately) and meet compliance standards. * Participate in problem solving activities to define problems, identify root causes, design and test solutions, implement solutions, and utilizes continuous improvement methodologies to improve processes & procedures in an effort to work more efficiently & effectively and permanently eliminate problems. * Under Underwriter direction, attached appropriate forms and makes policy changes as requested. * Establish, support, and maintain effective relationships and/or regular contact with clients and build strong relationships with employees across the organization. * Participate in special projects and other duties as assigned to assure efficient operation of the team, customer needs are met, and business results are achieved. Education * Bachelor's degree preferred. Work Experience/Skill Sets * Excellent oral and written communication and organizational skills * Ability to multi-task in fast-paced environment. * Ability to work independently and within a team. * Ability to follow process and attention to details. * Willingness to work toward insurance designation (AINS) * Intermediate level of proficiency in MS Word and Excel. US Work Authorization US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future. Pay information: The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. The salary for the position is $21.78 - $29.95 per hour with a 5% bonus potential. Who we are: Markel Group (NYSE - MKL) a fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world. We're all about people | We win together | We strive for better We enjoy the everyday | We think further What's in it for you: In keeping with the values of the Markel Style, we strive to support our employees in living their lives to the fullest at home and at work. * We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life. * All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance. * We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave. Are you ready to play your part? Choose 'Apply Now' to fill out our short application, so that we can find out more about you. Caution: Employment scams Markel is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that: * All legitimate job postings with Markel will be posted on Markel Careers. No other URL should be trusted for job postings. * All legitimate communications with Markel recruiters will come from Markel.com email addresses. We would also ask that you please report any job employment scams related to Markel to ***********************. Markel is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law. Should you require any accommodation through the application process, please send an e-mail to the ***********************. No agencies please.
    $21.8-30 hourly Auto-Apply 9d ago

Learn more about support specialist jobs

How much does a support specialist earn in Crown Point, IN?

The average support specialist in Crown Point, IN earns between $25,000 and $56,000 annually. This compares to the national average support specialist range of $25,000 to $64,000.

Average support specialist salary in Crown Point, IN

$37,000
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