Support specialist jobs in Limerick, PA - 1,613 jobs

We are seeking a dynamic, self-driven Workday Configuration Support Consultant to support our payroll operations and system troubleshooting in a fast-paced, evolving environment. This role is critical in ensuring accurate and compliant payroll processing for U.S. and Canadian employees, diagnosing and documenting system issues, and partnering with internal and external teams to drive continuous improvement. The ideal candidate is a quick thinker, highly analytical, and ready to hit the ground running with minimal training. RESPONSIBILITIES: - Diagnose, troubleshoot, and document Workday Payroll configuration issues, partnering with external AMS support for resolution. - Support accurate and compliant payroll processing for U.S. and Canadian employees, serving as backup processor when needed. - Collaborate with HR partners to review, update, and resolve Workday payroll tickets. - Utilize advanced Excel skills (VLOOKUPs, Pivot Tables, data validation) to support payroll audits and reporting. - Contribute to stabilization and continuous improvement efforts following the transition from Employee Central to Workday. - Spend approximately 80% of time working within Workday (ticketing, payroll, reporting) and 20% in meetings with internal and cross-functional stakeholders. REQUIRED SKILLS AND EXPERIENCE - Deep expertise in Workday Payroll configuration and integration with the ability to diagnose issues, identify root cause and communicate solution to external AMS team to perform configurations - Demonstrated experience running U.S. and Canadian payrolls - Ability to work independently, adapt to changing priorities, and manage ad-hoc requests in a fast-paced environment. - Familiarity with payroll compliance, tax rules, and reporting requirements. - Advanced Excel skills and comfort with hands-on troubleshooting. - Workday Payroll certification strongly preferred; must be ready to contribute immediately with minimal training.

As a part of the customer service team, you will support eligible cancer patients and their caregivers through their journey. We are deeply committed to providing patients/caregivers with an exceptional service experience, so they are well-positioned for treatment and to receive care. We are looking for someone who is service-oriented with the ability to drive insights and operational enhancements in a dynamic environment, while remaining forward-thinking to proactively and reactively respond to patient and caregiver needs. A successful candidate must have excellent communication and critical thinking skills. This role represents a unique opportunity to directly assist patients/caregivers in close partnership with internal and external supplier partners. The Patient Support Specialist will play a critical role in managing the day-to-day operations of the patient support program by assisting with patient/caregiver eligibility, enrollment, travel logistics and reimbursement where appropriate. To best support patients and their caregivers, the team will be set up as contact center with operating hours of 7:30AM to 8PM Monday through Friday in which you will be expected to work 8.5 hour shifts within operating hours. The team operates on a hybrid/remote schedule, working 3 days in-office, 2 days remote. MUST RESIDE IN OR NEAR HORSHAM, PENNSYLVANIA This team operates on 4-week rotation schedule; all candidates must be comfortable with rotating shifts. Example of shifts: -- 1 Week: 7:30 AM - 4:00 PM -- 2 Weeks: 9:00 AM - 5:30 PM -- 1 Week: 11:30 AM - 8:00 PM You must welcome the challenge of working in a highly visible role where you can meaningfully impact the health and well-being of others. You should be a motivated self-starter and quick study who approaches assignments with urgency and diligence. Responsibilities: Serve as the point person for a select number of patients/caregivers in supporting their treatment through an online case management system Respond to inquiries from patients/caregivers/sites regarding the patient support service offerings using a call guide resource Perform administrative functions of requesting and responding to travel and logistics, sometimes urgently since last minutes change is highly probable while staying calm and offering support to the patient/caregiver Validate patient travel expenditures in compliance with SOPs and provide reimbursement through third-party supplier partner Enter and maintain accurate data and records into the patient management tool in compliance with the program requirements Follow all SOPs to ensure program compliance in working with patients and capturing data requirements needed for the program Capture all required elements for enrolled patients to process reimbursement and ensure compliance with the program requirements Proactively work with patients/caregivers showing empathy and compassion throughout their treatment plan Work to monitor performance and help find operational improvements in the end-to-end patient experience so that we can continue to improve our service offerings over time in support patients Other duties as assigned Qualifications: Associate Degree required; B.S. or B.A. degree preferred A minimum of 3 years of relevant experience is required, pharmaceutical/medical call center experience preferred Excellent oral and written communication skills with the ability to demonstrate patient empathy and support is required, bilingual capabilities are a plus Ability to learn and work within IT platforms to document patient cases Effectively collaborate in a team environment that will require you to coordinate activities and build partnerships across internal/external organizations Skilled in problem-solving and using personal knowledge and any other valuable resources to work through ambiguous situations and ensure a positive customer experience Demonstrates excellent care management and ability to maintain records, in accordance with the program design and compliance standards Eager to take ownership, be proactive, and see patients/caregivers through their entire CAR-T journey This position will be in Horsham, PA at the CAR-T contact center and may require limited travel to other locations for business meetings (temporarily remote) Willingness to flex in a dynamic fast-paced environment with changing patient/caregiver needs Demonstrated excellence in communication skills in speaking with patients/caregivers in caring manner so they feel supported throughout their treatment journey Demonstrates ability to complete tasks with sense of urgency while adhering to SOPs and established program business rules Strong understanding of the importance of adhering to SOPs to ensure compliance throughout the process Strong financial management skills to reconcile receipts for patient reimbursement Self-starter skilled in problem-solving and using personal knowledge and any other available resources to work through ambiguous situations to resolve issues for patients/caregivers and ensure their complete satisfaction Exhibits excellent organizational skills with the ability to prioritize activities to address patient travel, logistics and reimbursement support needs Effectively work in a team environment that will require you to coordinate activities, build partnerships across multiple stakeholders, both internally and externally Agile learner who is comfortable operating in complex environments and shielding patients/caregivers from the complexity Passionate about supporting cancer patients with multiple myeloma, with the ability to translate their needs and serve as a resource for our services Get a complete career fit with Kelly . You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career. About Kelly: Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Acerca de kelly El trabajo lo cambia todo. Y en Kelly, estamos obsesionados con dónde te puede llevar. Para nosotros, se trata de algo más que simplemente aceptar su próxima oportunidad laboral. Es el combustible que impulsa cada próximo paso de tu vida. Es el efecto dominó que cambia y mejora todo para su familia, su comunidad y el mundo. Es por eso que, aquí en Kelly, estamos dedicados a brindarle oportunidades ilimitadas para enriquecer su vida; solo pregúntele a las 300,000 personas que empleamos cada año. Kelly Services se enorgullece de ser un empleador que ofrece igualdad de oportunidades de empleo y acción afirmativa. Damos la bienvenida, valoramos y aceptamos la diversidad en todos los niveles y estamos comprometidos a construir un equipo que incluya una variedad de orígenes, comunidades, perspectivas y habilidades. En Kelly, creemos que cuanto más inclusivos seamos, mejores servicios podemos brindar. Las solicitudes de adaptaciones relacionadas con nuestro proceso de solicitud pueden dirigirse al Centro de conocimiento de recursos humanos de Kelly. Kelly cumple con los requisitos de las leyes locales y estatales de Oportunidad Justa de California. Una condena no excluye automáticamente a las personas del empleo.

What success looks like in this role: This role is responsible for shaping solutions, leading client engagements, and supporting the sales cycle through technical expertise, innovation, and proactive sales activities across the ServiceNow and Freshworks platforms. Key Responsibilities Collaborate closely with SE, CE, CDE & CTO organisations to develop and execute account strategies. Identify, qualify, and nurture new business opportunities within existing and prospective clients. Create pursuit kits to support sales engagements and drive pipeline growth. Develop and deliver repeatable Proof of Value (PoV) engagements and compelling product demonstrations tailored to client needs. Design and implement accelerators to demonstrate value and innovation across the ServiceNow, Freshworks and EasyVista platforms. Create migration playbooks, focusing on transitions from platforms such as ServiceNow, BMC Helix, and Cherwell. Own and complete RFP responses, ensuring alignment with client requirements and sales objectives. Draft Statements of Work (SOWs) for client projects. Lead client-facing elements of projects, including technical workshops, solution shaping, and pricing. Actively participate in marketing events, webinars, and industry forums to promote Unisys ESM solutions and generate leads. Build and maintain strong client relationships at multiple organisational levels, acting as a trusted advisor. Provide feedback to product and marketing teams based on client and market insights. Oversee project execution by the ESS delivery organisation. You will be successful in this role if you have: Required Skills & Experience Strong technical understanding of the ServiceNow platform. Proven track record in pre-sales, solution architecture, and business development roles. Ability to create technical assets such as PoVs, accelerators, and migration playbooks. Excellent communication, presentation, and client engagement skills. Experience with ITSM platforms including Freshworks, BMC Helix, and Cherwell. Ability to articulate business value and ROI of ESM solutions to both technical and non-technical stakeholders. Experience building and maintaining strong client relationships. Familiarity with sales methodologies (e.g., MEDDIC, Challenger, Solution Selling). Ability to lead workshops and shape solutions collaboratively with clients. Key Performance Indicators (KPIs) Influenced and sourced Total Contract Value (TCV). Win performance and conversion rate of PoV projects to fully scoped and funded engagements. Pipeline generation and qualification targets. Number of client meetings, demos, and workshops delivered. Contribution to upsell/cross-sell opportunities and customer retention rates. Client satisfaction scores related to pre-sales engagements. Preferred Qualifications Essential: ServiceNow certifications - CSA, CIS, and CTA. Desirable: ServiceNow CMA. BMC Helix ITSM Implementation Specialist. BMC Certified Expert / Architect. Experience with other ITSM platforms (BMC, Freshworks, Cherwell, EasyVista). Minimum 8 Years Prior experience in consulting or professional services environments. Benefit Highlights: Unisys offers an outstanding benefits package, featuring unlimited paid time off, a 401(k) match, comprehensive healthcare, HSA matching, ongoing learning opportunities, and more! We're committed to supporting work-life balance and investing in your future success. Video Interview Notice: At Unisys, we incorporate video interviews as a key part of our hiring process. This allows us to get to know you better and provide a more engaging and convenient interview experience. We appreciate your understanding and look forward to connecting with you virtually! #LI-JV1 This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government. Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at or alternatively Toll Free: (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.

JOB TITLE: Conflicts Specialist DEPARTMENT: Office Services OFFICE: Philadelphia OVERVIEW: Duane Morris LLP, a global law firm with 900 + attorneys in offices across the U.S. and around the world, offers innovative solutions to the legal and business challenges presented by today's evolving global markets. SUMMARY: Assists in the identification of potential conflicts of interest through conflicts database research of client and matter information provided by attorneys, support staff, potential new lateral attorneys; producing reports through the firm's conflict of interest database software. ESSENTIAL FUNCTIONS: • Reviewing submissions to the conflict-of-interest database for accuracy and completeness; limited research to confirm complete names and spelling to ensure accuracy of the firm's conflict of interest data. • Running conflict of interest report and special related reports and listings. • Assisting with uploading clients and matters to firm's billing system; associating related parties with matters opened. PREFERRED QUALIFICATIONS: • Ability to define, analyze and collect data, establish facts, and draw valid conclusions. • Must possess and demonstrate good oral and written communication skills. • Possess good organizational, planning and time management skills necessary to prioritize and successfully accomplish numerous tasks and projects and complete them under strict time constraints. • Good interpersonal skills necessary to communicate and interact with a diverse group of contacts and provide and request information with courtesy and tact. Service and detail-oriented work-related style required. • Work occasionally requires more than 35 hours per week to perform the essential duties of the position and could require irregular hours. EDUCATION AND EXPERIENCE: • College degree. • Minimum of one year related experience preferred. BENEFITS: Comprehensive healthcare, dental, vision, and prescription plans. Commuter, HSA and FSA spending accounts Short-term and long-term disability and life insurance coverage 401k and Pension Plan 22 PTO days, 11 paid holidays Employee Referral Bonus ($3,000.00) ACCOMMODATION STATEMENT: If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please contact Nate Maxwell at ************. CALIFORNIA APPLICANTS: Please visit our Privacy Notice and to learn about our information practices in the application and employment context. Disclaimer: The above is intended to describe the general content of and requirements for the performance of this job. It is not a contract or employment agreement and is not to be construed as an exhaustive statement of all functions, responsibilities or requirements. In addition, Duane Morris reserves the right to amend, suspend or terminate any

Role Outline The National Board of Osteopathic Medical Examiners (NBOME) is seeking an experienced Administration Support Specialist to provide support for legal and administrative matters. This position has a hybrid work schedule with two days remote (Monday/Friday) and three days onsite work (Tuesday through Thursday) in our Conshohocken office. Responsibilities: Test Accommodations Support Process and maintain large volumes of confidential information and paperwork received from examinees and securely maintain electronic and hard copy files. Provide excellent customer service via telephone and written correspondence, and appropriately and effectively communicate exam program guidelines and departmental procedures, regarding requests for testing accommodations. Carefully track and monitor status of each file in assigned caseload and facilitate communication between internal departments as needed. Coordinate delivery of approved test accommodations with internal and external contacts, assist with candidate scheduling of examinations, and efficiently troubleshoot problems if they arise. Meeting Support Schedule meetings as assigned, coordinating with staff calendars and external participants. Manage outlook invites and meeting platform details (Zoom; MS Teams). Format and distribute meeting agendas and materials. Take meeting minutes and handle post-meeting follow up items. General Administrative Support Manage external organizational contacts and support communications with state medical boards and other licensure and medical educational organizations. Support facilities activities as needed. Manage work orders. Process and submit invoices and maintain vendor and consultant records. Draft and send correspondence Perform research on legal/business issues as requested Responsibilities: Test Accommodations Support Process and maintain large volumes of confidential information and paperwork received from examinees and securely maintain electronic and hard copy files. Provide excellent customer service via telephone and written correspondence, and appropriately and effectively communicate exam program guidelines and departmental procedures, regarding requests for testing accommodations. Carefully track and monitor status of each file in assigned caseload and facilitate communication between internal departments as needed. Coordinate delivery of approved test accommodations with internal and external contacts, assist with candidate scheduling of examinations, and efficiently troubleshoot problems if they arise. Meeting Support Schedule meetings as assigned, coordinating with staff calendars and external participants. Manage outlook invites and meeting platform details (Zoom; MS Teams). Format and distribute meeting agendas and materials. Take meeting minutes and handle post-meeting follow up items. General Administrative Support Manage external organizational contacts and support communications with state medical boards and other licensure and medical educational organizations. Support facilities activities as needed. Manage work orders. Process and submit invoices and maintain vendor and consultant records. Draft and send correspondence Perform research on legal/business issues as requested Qualifications: Bachelors degree Minimum 1-3 years' experience in administrative support roles. Intermediate proficiency with Microsoft Outlook, Excel, PowerPoint, Word, SharePoint with a firm understanding of data management. Excellent oral communication skills including active listening, speaking, and utilization of appropriate questions to enhance understanding. Customer service oriented; Sensitivity to protecting the privacy of candidates. Excellent written communication skills; Strong attention to detail and accuracy. Ability to effectively multi-task, manage competing priorities and efficiently resolve problems or questions.

*NOW HIRING IN READING, PA!* *Details:* * Admin role supports the post-sale team, which handles customers with issues or breakdowns after truck pickup * While the role doesn't frequently deal directly with customers, it involves back-office work, and they are looking for someone who wants to grow into a customer-facing role, rather than someone who is avoiding customer interaction. * This role needs to be ready to backfill when needed due to PTO or other unusual circumstances, to assist customers - answering phones, emails, chats. * They will be trained across the remarketing team for support. *Additional Skills & Qualifications* * High School Diploma Required * Strong Written and Verbal communication skills * Experience with Microsoft Office * Salesforce experience preferred but not required *Job Type & Location* This is a Contract to Hire position based out of Reading, PA. *Pay and Benefits*The pay range for this position is $19.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) *Workplace Type*This is a fully onsite position in Reading,PA. *Application Deadline*This position is anticipated to close on Jan 22, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The Biocompatibility Specialist is responsible for planning, coordinating, and executing biological safety evaluations of medical device materials and products. Working within a cross-functional team, the role ensures that devices meet international standards and regulatory requirements for biocompatibility, supporting both product development and regulatory submissions. This position offers hands-on exposure to ISO 10993 standards, laboratory testing, and risk assessment processes, with opportunities to collaborate with toxicologists, engineers, and regulatory teams. Key Responsibilities: Biological Safety & Biocompatibility: Plan and execute biological safety evaluations according to ISO 10993 and applicable regulatory requirements Review product documentation related to materials, manufacturing processes, sterilization, packaging, and cleaning validation Identify potential gaps in ISO 10993-1 compliance and support testing requirements Design, coordinate, and interpret laboratory investigations for biocompatibility testing Ensure all testing complies with ISO, FDA, GLP, and other relevant regulatory standards Technical Documentation & Regulatory Support: Compile, write, review, and approve Biocompatibility Test Plans, Test Reports, and Biological Safety Risk Assessments Support regulatory submissions and preparation of technical files Contribute to problem-solving for complex biocompatibility or toxicological issues Cross-Functional Collaboration: Partner with R&D, Regulatory Affairs, Quality Engineering, Manufacturing, Packaging, and Project Teams to achieve project goals Collaborate with internal scientists, toxicologists, and external laboratory consultants Work cooperatively across disciplines to meet deadlines and ensure compliance Continuous Improvement & Professional Excellence: Drive problem resolution efficiently using analytical and problem-solving skills Demonstrate flexibility, adaptability, and commitment to continuous improvement Maintain high standards of documentation, communication, and ethical conduct Required Qualifications & Experience: Bachelor's or Master's degree in biology, chemistry, toxicology, microbiology, biomedical engineering, or a related scientific discipline Minimum 2-5 years of industrial experience in biocompatibility evaluation within medical device, pharmaceutical, or regulated consumer product environments Knowledge of toxicology, biological safety assessment, and coordination/interpretation of biocompatibility studies Understanding of medical device manufacturing processes is preferred Strong written and verbal communication skills in English Ability to work collaboratively in a dynamic, multi-functional environment Preferred Experience: PhD with at least 1 year of industrial experience in biocompatibility evaluation Familiarity with regulatory submissions and technical file preparation Exposure to ISO 10993 testing coordination and laboratory management Key Competencies: Analytical thinking and problem-solving skills Attention to detail and quality focus Proactive, self-directed, and resilient under pressure Ethical, transparent, and committed to teamwork

The Department of Environmental Protection is actively looking for passionate individuals committed to safeguarding the health and well-being of both the citizens and the environment of Pennsylvania. If you aspire to advance your career within the Commonwealth and have a keen interest in water management, we encourage you to apply for the position of Water Program Specialist. Joining our team means becoming part of a dedicated group of professionals focused on making a positive impact on our natural resources and public health. Take this opportunity to contribute to meaningful environmental initiatives and help shape a sustainable future for Pennsylvania. Apply today and embark on a rewarding career path with us! DESCRIPTION OF WORK This role is situated within the DEP Watershed Support Section and encompasses a range of responsibilities aimed at enhancing nonpoint source management across the state. The individual occupying this position will deliver technical assistance related to the EPA Section 319 Nonpoint Source Management program and the Commonwealth's Growing Greener grants. A significant focus of this role is to oversee and provide training for the County watershed specialist program, ensuring effective collaboration with DEP Watershed Managers. This position is crucial for fostering statewide initiatives that address nonpoint source pollution and promote sustainable watershed practices. Interested in learning more? Additional details regarding this position can be found in the position description. Work Schedule and Additional Information: Full-time employment Work hours are 7:30 AM to 3:30 PM, Monday - Friday, with a 30-minute lunch Some travel may be required This position has been approved for flexible headquarters at the following locations: Central Office - 400 Market Street; Harrisburg, PA 17101 Northcentral Regional Office - 208 W. Third St. Suite 101; Williamsport, PA 17701 Northeast Regional Office - 2 Public Square; Wilkes-Barre, PA 18701 Southeast Regional Office - 2 East Main Street; Norristown, PA 19401 Knox District Mining office - White Memorial Building, 310 Best Avenue; Knox, PA 16232 Pocono District Office - 2174B, Route 611; Swiftwater, PA 18370-7746 California District Mining Office - 25 Technology Drive, California Technology Park; Coal Center, PA 15423 Altoona District Office - 3001 Fairway Drive; Altoona, PA 16602 Reading District Office - 1005 Crossroads Boulevard; Reading, PA 19605 Telework: You may have the opportunity to work from home (telework) part-time up to 3 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office. The ability to telework is subject to change at any time. Additional details may be provided during the interview. Salary: In some cases, the starting salary may be non-negotiable. You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: Three years of professional environmental protection experience; and a bachelor's degree in the biological, physical, or environmental sciences, engineering, or in a field closely related to environmental protection or regulation; or An equivalent combination of experience and training that includes three years of professional environmental protection experience. Condition of Employment: This position requires possession of a valid Pennsylvania driver's license. Other Requirements: You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency. You must be able to perform essential job functions. How to Apply: Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. Failure to comply with the above application requirements may eliminate you from consideration for this position. Veterans: Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to ************************************************ and click on Veterans. Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATION Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). Your score is based on the detailed information you provide on your application and in response to the supplemental questions. Your score is valid for this specific posting only. You must provide complete and accurate information or: your score may be lower than deserved. you may be disqualified. You may only apply/test once for this posting. Your results will be provided via email.

Aon is looking for a Healthcare Operations Technical Specialist (Ops & Tech Pro II) ! Reporting to Director of Healthcare Strategic Projects, the Healthcare Operations Technical Specialist is responsible for supporting the implementation of carrier requests, business strategies and IT initiatives that support Affinity Healthcare's systems and programs. This position is hybrid, with required in-office days located in Fort Washington, PA. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. Responsibilities: Lead for Affinity Healthcare Deliverables, Projects, and Technology Initiatives Manage a mix of compliance requests, carrier rate changes / form filings, annual census, audit findings, corporate IT initiatives, strategic projects that drive revenue growth and optimize expenses. Implement workflow tasks until completion of deliverables. Understand deliverable deadlines and ensure the accurate and timely implementation. Become the subject matter expert (SME) of business processes and supporting systems: AS400, AuMine, InsPro, Majesco, Wintam, CoverWallet, and SmartComm. Interact and coordinate with multiple teams (insurance carriers, IT, call center, operations, accounting, compliance, Healthcare leadership) Communicate with carrier partners to ensure alignment on project priorities, execution, as well as reporting on project status. A typical day includes: Communication with internal/external stakeholders, writing business requirements (BA), IT project submissions, prioritization, QA test plan approvals, user acceptance testing (UAT), research, break fix troubleshooting, creating and executing SQL queries, Excel data analysis, production validation, coordination with all impacted teams and providing status updates. Required Experience: 7+ years of business experience preferably in the insurance industry Critical Thinking: has technical expertise to accomplish complex processes/tasks. Problem Solving: experience analyzing complex issues and creative solutioning. Proficiency in Microsoft Office Suite Intermediate experience with Excel and SQL Strong organizational skills with attention to detail and accuracy Excellent communication: both written and verbal. Proactive Management Style and consistent follow-through Ability to work both independently and collaboratively within a team environment. Preferred Experience: 10+ years combination experience with the following roles: PM, BA, QA, Dev/Ops Systems Knowledge: AS400, AuMine, Majesco, InsPro, Wintam, CoverWallet Insurance industry experience Education: Bachelor's degree preferred or relevant validated experience How we support our colleagues In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. People with criminal histories are encouraged to apply. We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience. For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances. Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. The salary range for this position (intended for U.S. applicants) is $85,000 to $107,000 annually. The actual salary will vary based on applicant's education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant's geographic location. This position is eligible to participate in one of Aon's annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan. A summary of all the benefits offered for this position: Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon's discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies. #LI-BK1 2572201

Office of the Chief Financial Officer (OCFO) Lottery Draw Specialist (Part Time) $62,159.00 - $96,554.00 Annually This position is located in the Office of the Chief Financial Officer, Office of Lottery and Gaming, Office of Resources Management, Draw Section. The incumbent reports to the Director, Resources Management (Director) and performs tasks and assignments related to the management and operations of drawings for on-line games, instant ticket second chance drawings and special event drawings. Duties include but are not limited to: Certifying with the auditor that the lottery machines are randomly selected ensuring fair and equitable results. Views and listens to recordings of drawings to verify winning numbers selected. Review all Program Manager's checklists to identify any problems and unusual occurrences during drawings with drawing equipment Inspect conditions of all drawings, lottery equipment for wear, stress, cracks, breaks and shortages Performs related duties as assigned Minimum Qualifications: Two (2) years of progressive work experience performing related duties and responsibilities such as: reviewing and evaluating data, reports, and/or processes to make recommendations for improvement and ensure compliance with established procedures guidelines and regulations; providing administrative and customer service support. The selected candidate must be able to work Monday through Friday from 11:00 am to 3:00pm. For initial review, please submit your resume to or to the Office of the Chief Financial Officer, Human Resources Division, located at 1101 4th Street, SW, Suite W220, Washington, DC 20024 The OCFO offers a competitive salary and benefits package including medical, dental, retirement, and educational assistance. The Office of the Chief Financial Officer is an EQUAL OPPORTUNITY EMPLOYER

Reporting to the Lead Student Success Coach in the Center for Academic Achievement, the Academic Support Specialist for UHS Students supports Undeclared Health Sciences students from the time of enrollment through the students' transition to a declared major. The responsibilities of the Academic Support Specialist for UHS Students range from providing one-on-one guidance and support to implementing a scaled set of interventions designed to enhance student success, increasing the potential for each student to persist and graduate. This individual aids students with the development and achievement of their goals by providing academic advising, assistance with preparing schedules for registration, and coaching for success. She/he/they also collaborates continuously with key offices on campus to connect students to resources across the University and within the community.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: IT Support Specialist Location: Philadelphia, PA Duration: 12+ Months They will be responsible for taking inbound and outbound calls They are migrating from hex to o365 Taking control of screen helping them with queries. WebEx. Interpersonal and strong communication skills Written as well they will contact vendors directly Exemplary customer service experience Adaptability to change - This project enhances every time for making better user experience for customer. Will work with Ticketing system. Previous Email migration project will work. Call centre exp. plus Remedy experience will be ideal Additional Information For more information, Please contact Pankhuri Razada Associate Recruiter Artech information Systems LLC 360 Mt. Kemble Avenue, Suite 2000 Morristown, NJ 07960 ************ [email protected]

The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia's businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city's technology assets and the return on the city's technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. Job Description The Technical Support Specialist works as part of a highly collaborative group that's responsible for installation, configuration, and management of desktop and laptop computer systems. In addition to providing desktop support, you will participate in projects such as our ongoing Active Directory migration and multi-factor authentication rollout that require the Technical Support Specialist to learn new technologies and provide support for the creation of new processes for the team. The Technical Support Specialist will report to the Water Information Center Manager. This is a great opportunity for someone looking to increase their technical knowledge and abilities while at the same time using that knowledge to positively impact services for Philadelphia residents. Essential Functions Customer Relations: Provide 1st tier support to customers Answer help desk calls and create tickets in incident tracking system documenting support requests Resolve assigned support tickets while keeping end user informed of the status of their request Provide support to remote facilities using both remote tools and traveling to various facilities Respond to end user inquiries by phone\email\chat Create clear and detailed documentation Explain technical issues to end users Technical: Troubleshoot issues with Windows operating systems, printers, and installed software Configure laptops and desktops by installing operating system and updating needed drivers and firmware Create and deploy images for laptops and desktops Install software Determine technical issues to escalate to tier 2 & tier 3 to support customers Competencies, Knowledge, Skills and Abilities Skills: A+ Certification Ability to work independently and as a team member Excellent communication skills to translate technical language to non-technical personnel and customers Excellent customer service skills Excellent time-management skills Ability to meet multiple competing deadlines Ability to overcome obstacles to customer solutions to satisfy customers Ability to quickly learn new technologies Knowledge Of: MS Office and other PC software Adobe Acrobat Web Browsers (Chrome, IE, Firefox) Windows desktop operating systems Software licensing Printers Remote Desktop VPN Software Qualifications High School Diploma or GED Knowledge of PC hardware & A+ certification Minimum 2 years of experience in a Desktop Support role Must have a valid PA Driver's License and the ability to lift 50 lbs. NOTE: Microsoft Certified Professional (MCP) Certification (Windows 10) or an associate degree in Information Technology or Computer Technology can be substituted for any of the above experience Additional Information Salary Range: $45,000 - $59,000 Did you know? ● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities ● We offer Comprehensive health coverage for employees and their eligible dependents ● Our wellness program offers eligibility into the discounted medical plan ● Employees receive paid vacation, sick leave, and holidays ● Generous retirement savings options are available *The successful candidate must be a city of Philadelphia resident within six months of hire Please note that effective September 1, 2021, the City of Philadelphia is requiring all new employees to present proof of vaccination against COVID-19. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at ************ or send an email to *********************** more information, go to: Human Relations Website: ******************************************************

360 IT Professionals is a California base Minority Business Enterprise specializing in the field of IT Consulting and Staffing. Since our Inception we have been providing industry leading IT solutions for Staffing and Software Development. We have more than 30 IT Staffing Services contracts across USA and working closely with Fortune 500 Companies and Key Private sector Agencies. We are providing staffing support to more than 10 State Customers across USA and have successfully staffed for more than 260 roles in last 6 months. PSB job description for your reference: Job Title: Help Desk Specialist Work Location: Radnor, PA Duration : 3 month contract MUST HAVE: Previous IT Service Desk experience including: Experience investigating and supporting end user technology including hardware, printers, phones, and software Active Directory experience including password reset and basic user and security administration Experience with laptop reimaging Proficient in Microsoft Office applications including MS Outlook Excellent communication and strong customer service skills Qualifications Any education Additional Information Local candidates preferred. Immediate interview and placement!

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

Element Risk Management 's Core Values: Proactive Stewardship. We manage and protect the relationships and resources entrusted to us with the utmost care. Confident Humility. We approach our work with self-assurance and expertise, while remaining open to learning and valuing the insights of others. Unshakable Integrity. We commit to honesty, transparency, and doing what is right even when faced with adversity or no one is watching. Continuous Improvement. We seek opportunities to enhance our skills, processes, and services while fostering a spirit of excellence, innovation, and growth. Relentless Perseverance. We embrace challenges with tenacity, discipline, and endurance. Position Overview: We are seeking a highly motivated IT Support Specialist to join our technology team. This role will work directly under the VP of Technology and will be responsible for daily end-user support, Microsoft 365 administration, and endpoint management across our ~100 employee organization. The ideal candidate is hands-on, resourceful, personable, and able to troubleshoot independently. This role will also maintain accurate asset inventory of all systems and devices company-wide and support our platforms including Microsoft 365, Salesforce, and Zoom. KEY RESPONSIBILITIES AND DUTIES: At all times, the IT Support Specialist shall: Provide technical support to end users (hardware, software, network, cloud applications) Manage and administer Microsoft 365 tenant (Exchange Online, Teams, SharePoint, OneDrive, Intune, security configuration, user provisioning) Troubleshoot desktops, laptops, printers, network connectivity, MFA, and endpoint security issues Configure, deploy, and maintain electronic equipment (laptops, mobile devices, network hardware) Maintain accurate inventory database of all electronic assets Assist with onboarding and offboarding processes (accounts, device prep, access control) Assist in Salesforce user management and light configuration support Support Zoom Phone system setup, user changes, troubleshooting Escalate advanced issues appropriately while independently resolving day-to-day operational issues Travel to branch locations approx. 25% of the time for on-site support Assist VP of Technology with special projects, automation development, and operational improvements REQUIRED SKILLS and CAPABILITIES: Strong knowledge of Microsoft 365 administration (Teams, Exchange Online, SharePoint, Entra ID/Azure AD) Strong troubleshooting skills (hardware, OS, networking fundamentals, cloud services) Excellent interpersonal communication skills - able to support non-technical staff with clarity and patience Ability to work independently, self-prioritize, and manage multiple concurrent support issues Strong documentation habits and operational discipline Working understanding of cybersecurity principles and best practices Ability to lift/move computer equipment for setups and installs Valid driver's license and ability to travel domestically (~25%) Preferred Qualifications 2+ years of IT support, help desk, systems support or desktop technician experience Experience supporting Microsoft / Windows-based corporate environment Experience with Salesforce user administration (basic config, profiles, access) Experience with Intune device management and security policies Experience working with Zoom / Zoom Phone preferred Background in computer programming (PowerShell strongly preferred; Python a plus) Experience in small to mid-sized company (50-300 employees) support environments OTHER RELEVANT REMARKS: This position description describes the general nature and level of work performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. This position description is not intended as and does not create a contract of employment between the Agency and any individual employee. The Agency reserves the right to change this position description at any time within its sole discretion.

We are seeking an IT Technical Support Specialist to join our team. The ideal candidate will have experience in supporting help desk operations, managing ticket assignments, and resolving technical support requests across multiple locations. The role requires strong problem\-solving skills, the ability to work independently, and familiarity with IT policies and procedures. The IT Technical Support Specialist will be responsible for diagnosing user problems, providing solutions with limited supervision, and ensuring efficient and effective customer support. RESPONSIBILITIES Manage and document all support requests in the designated tracking system(s). Verify the availability and proper installation of computers, software, applications, and components. Receive and assess user requests to identify error situations and technical problems; monitor tickets for successful resolution. Determine if issues are related to hardware, software, or network; assign tasks to technicians based on request type, severity, urgency, and availability. Educate users on proper policies and procedures for accessing IT support services. Maintain detailed records of all assets, including hardware, software, systems, components, warranties, subscriptions, renewals, and more, in the tracking system(s). Create and maintain documentation for workflow processes, policies, and procedures. Provide technical support and services to all onsite locations, including over 220 locations in Philadelphia. Maintain personal transportation and be comfortable traveling within the city of Philadelphia. Be flexible with work hours, including nights, weekends, and on\-call availability when necessary. Perform related tasks as required. QUALIFICATIONS Required Proven experience in technical support and help desk operations. Ability to establish and maintain effective working relationships with team members. Strong skills in troubleshooting and diagnosing technical issues, with experience performing minor maintenance and repair tasks. Ability to evaluate computing equipment and provide recommendations to management based on cost, efficiency, and compatibility. Experience in analyzing and resolving network\-related problems. Ability to modify network computing equipment and peripheral devices to meet user needs. Willingness and capability to perform physically strenuous tasks such as installing or replacing cables, carrying heavy equipment, climbing ladders, and working in confined spaces. Flexibility with work schedules, including availability for on\-call duties. Preferred Experience in documenting and implementing IT policies and procedures. Familiarity with IT asset management and tracking systems. Experience providing technical support across multiple locations. Strong communication and organizational skills. This position requires a dedicated professional who is ready to tackle technical challenges and provide exceptional support to our team and customers. If you have a passion for IT support and enjoy working in a dynamic environment, we encourage you to apply. ABOUT US Headquartered in Philadelphia PA, Connexus Technology provides organizations in a wide variety of industries with IT Staff Augmentation and Digital Transformation solutions. For twenty years, Connexus has helped customers improve their operations and profitability with innovative software solutions, and expert consultants. Connexus has won numerous awards, such as innovative business of the year by the Philadelphia Chamber of Commerce and Healthcare Consultants of the year by the United Way and the Philadelphia business journal. Connexus has long understood that our value resides in the expertise of our people and our processes to support their success. To date, our vision is to be an organization where the sky's the limit; a place where people have an opportunity to reach their fullest potential through career opportunities in technology and business. We want to act as a beacon of light in the global community through sustainable business practices that exemplify servant leadership. 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Laboratory Application Specialist-Large Molecule Department: Biomarker & Biologics Employment Type: Full-time Frontage Laboratories Frontage Laboratories Inc. is an award winning, full-service, CRO/Contract Research Organization operating over 25 state-of-the-art laboratories across the US, Canada and China. Our core competencies include drug metabolism, pharmacokinetics/ pharmacodynamics (PK/PD), safety and toxicology, bioanalytical services, chemistry and manufacturing controls for drug development, and core laboratory services for clinical trials. Position Summary: Laboratory Application Specialist-Large Molecule - a role that is to support lab operational and studies in a regulated (GLP/GCLP) research environment, including but not limited to documentation and data archival, sample handling, and other activities to support the studies. This role will support project PIs (principal investigator) with documentation, and coordination tasks, sample handling, ensuring compliance with GLP/GCLP standards and efficient study progression from setup to completion. Key Responsibilities: 1. Laboratory Operations Support * Assist in daily laboratory activities such as sample management, labeling, preparation, and storage. * Maintain laboratory supplies, reagents, and consumables inventory to support ongoing projects. * Support instrument setup, calibration, and routine maintenance under supervision. * Other assigned tasks 2. Study Coordination and Documents/Data Archival * Support study PIs with project documentation and study setup tasks. * Assist in compiling data summaries, study logs, and project documents and reports. * Assist and maintain study records, worksheets, and study files according to SOPs. * Ensure all documents are reviewed, signed, and filed accurately. * Support document archival and retrieval activities per GLP/GCLP and company retention requirements. * Assist with electronic document uploads and metadata entry in LIMS or document management systems. * Follow all company SOPs, GLP/GCLP requirements, and data integrity standards. 3. Continuous Improvement * Identify opportunities to improve relative workflows or documentation processes. * Support implementation of digital tools for study tracking or data management. * Participate in cross-functional process improvement initiatives. Qualifications: Education: * Bachelor's degree in Life Sciences, Biology, Chemistry, Biochemistry, or a related scientific discipline. Experience: * 0-3 years of experience in lab assistant, document management, or records management (preferably in a regulated industry such as pharmaceutical, biotech, or CRO). * Experience with document control systems (e.g., SharePoint, Documentum, or similar). * Familiarity with regulatory documentation standards (e.g., GxP, GLP) preferred. Skills: * Strong organizational and time management abilities with attention to detail. * Excellent communication and interpersonal skills. * Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint). * Ability to manage multiple priorities and meet deadlines in a fast-paced environment. * Analytical mindset with focus on process accuracy and compliance. Core Competencies: * Accountability and ownership * Process-oriented and detail-focused * Team collaboration and cross-functional coordination * Data and document integrity awareness * Problem-solving and initiative-taking Preferred Qualifications (optional): * Experience in a laboratory, clinical, or regulatory documentation setting. * Knowledge of long-term data retention and archival best practices. * Familiarity with electronic archiving systems and metadata management. Salary and Benefits: Frontage Laboratories offers a competitive compensation and benefits package including health and dental insurance, a 401(k) plan, disability insurance, and life insurance. Frontage Laboratories Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job DescriptionPlease note that this is not an IT support role. This is more of an Accounts Payable customer service rep. This is an office-based position. Per the Agreement, selected candidate will need to be eligible to return to office. Please note that suppliers will need to attest via Smartsheet prior to the offer being submitted in Beeline. Issuetrack - this is the ticketing system that is used tickets received from employees and vendors tickets assigned to team members and they work through issues; may triage to other teams as necessary Must have good understanding of different processes within procurement to pay this group takes total accountability for each ticket from start to close Moved to a new instance of the same system recently, not only provide a response but also lead that submitter to be able to resolve in the future - important for that person to help be more forward thinking. Must have good analytical skills Phone etiquette - not a lot of calls, but must be able to take calls and enter in ticketing system as needed Supporting various projects as needed 8-5p EST All virtual right now, but plans to transition into the office eventually; local to be in the office Interview process - 1st with manager, 2nd with direct leader and his leaders Looking for those with any customer service experience those who worked with any program (not necessarily Issuetrack) This is for the Accounts Payable team. They had these previously as a Customer Service role, but they wanted a higher caliber candidate who could kind of consult with the managers to help them correct whatever issues they may have in the future so they had to use the helpdesk template as it has a higher bill rate. Its handling any issues/questions from procurement to payment. So if managers or various vendors have questions about their invoicing, they will submit a ticket through the Issuetrack system. This person will take that ticket, and reach out to resolve the issues....then follow back up with the manager/vendor. Looking for those with strong customer service experience. The manager there now came from a retail background. Just need a polished professional who also can pick up the AP process quickly. Please ensure that the candidates submitted are aware about the temp to perm aspect of this opportunity. The role has a 3-6 month learning curve and the manager wants someone who is serious about the role and that means they would be potentially required to come into the HQ office this year.