Support specialist jobs in Lyon, MI

We are seeking a customer-focused and tech-savvy professional to serve as the first point of contact in our payment office lobby. This role is dedicated to educating customers on how to download and use our company mobile app for making payments. The consultant will provide hands-on assistance, answer questions, and promote the benefits of digital payment solutions to enhance customer convenience and drive adoption. Key Responsibilities: Greet customers in the payment office lobby and provide friendly, personalized assistance. Demonstrate how to download and install the company's mobile app on customer devices. Guide customers through the process of making a payment using the app. Guide customers through the process of making a payment using the website via materials provided. Explain the benefits of digital payments, including security, convenience, and speed. Troubleshoot basic app-related issues. Track and report daily interactions and adoption metrics to management. Collaborate with internal teams to share customer feedback and identify barriers to adoption. Maintain a professional and approachable presence to ensure a positive customer experience. Experience: 1-2 years in customer service, retail, or a similar role involving direct customer interaction. Familiarity with mobile apps and basic troubleshooting. Strong communication and interpersonal skills. Ability to explain technical concepts in simple, clear language. Comfortable working in a fast-paced, customer-facing environment. Qualifications: High school diploma or equivalent Additional training in customer service or technology is a plus. Thank you!

Job Title: Desktop Support Specialist Skills: Level 1.5, Pix boot, SCCM/ intune, Active Directory 360 issues, Bitlocker, MFA & Google DUO, autopilot, Experience: 4-6 Years Job Type: Fulltime We at Coforge are hiring for Desktop Support Specialist with the following skills: Deskside associate Level 1.5 with experience in imaging, Laptops / Desktop troubleshooting, resolving printer issues, shipping, Field Service & receiving equipment etc. Should have over 4 years of experience in Deskside support. Imaging using Pix boot, SCCM/ intune. Experience in resolving Active Directory 360 issues. Experience with Bitlocker, MFA & Google DUO. Experience with autopilot. Experience in resolving Level 1 / Level 2 password, access & general laptop issues. Must have experience in supporting hybrid/Remote users in a large enterprise environment. Graduation or equivalent degree is mandatory.

Job Title : Telecom Technical Specialist I Contract: 12+ Months (with possible extension) We are seeking a Telecom Technical Specialist I responsible for executing, managing, and enhancing standard processes related to telecom design and delivery for electric substation facilities. This role requires clear communication with stakeholders to provide project visibility, process updates, and actionable information throughout telecom buildout lifecycles. The specialist will support engineering, construction, and field teams with telecom coordination, infrastructure evaluations, and cellular study analysis using applicable tools and standards. Key Responsibilities: Execute and improve telecom design and delivery processes for electric substation facilities. Communicate work processes, timelines, and project status updates to internal stakeholders in a clear and concise manner. Support project engineering, design teams, construction personnel, and field teams with telecom-related coordination. Conduct cellular study analysis and document findings using appropriate technical tools. Submit, track, and manage telecom service orders including new requests, changes, and disconnects. Ensure telecom installations and designs follow IEEE standards for high-voltage (HVD) substation communications. Track and maintain multiple project tasks, deliverables, and overall statuses. Identify and drive improvements in systems, workflows, and telecom delivery processes. Enforce established procedures, standards, and best practices across telecom operations. Provide strong customer service and communication to business partners and project stakeholders. Work independently with minimal supervision while maintaining accurate and timely updates. Collaborate effectively with engineers, project managers, IT teams, vendors, and construction personnel. Required Skills & Qualifications: Minimum 2 years of experience in telecom, networking, or a related technical discipline. Strong knowledge of networking, LAN, WAN, and telecom technologies. Experience submitting and tracking telecom service orders (new, change, disconnect). Understanding of IEEE standards related to high-voltage (HVD) substation communications. Proficiency with databases and Microsoft Office applications. Strong problem-solving, analytical, and critical thinking skills. Ability to balance technical requirements with business needs. Excellent communication and interpersonal skills. Highly self-motivated, proactive, and capable of working independently with minimal supervision. Strong organizational skills with the ability to manage multiple tasks and projects concurrently. Ability to work effectively in a team environment and interact with engineers, IT, project managers, and vendors.

Job title: IT Field Technician Duration: 12+ months Location: Novi, MI (Would be traveling to various local hospitals), mileage reimbursement would be paid from hospital to hospital. Note: Must live within a 30-minute commute to Novi, MI Principal Duties and Responsibilities: Participates in providing support to customers by resolving semi-complex technical account and connectivity problems. Participates in maintaining documented log of incidents and requests so that recurring problems can be reported to functional areas. The IT Technician performs semi-complex work within technical or paraprofessional area. Effectively identifies issues as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex. Documents and refers complex, unusual problems to other support teams. Required Skills & Experience: Must have 2-3+ years of IT Field Support experience (Client/customer facing) One to three (1-3) years of successful experience in the area of Access Management, Help Desk, Service Desk, or IT Support responsibilities required. Basic account management skills and knowledge in regard to the creation, modification and termination of user accounts across multiple platforms. Preferred Skills & Experience: Five (5) years or more experience working in a 24/7/365 Health Care environment Access Management, Help Desk, Service Desk, or IT Support position using phone and email to provide direct end-user support and account management, preferred. ServiceNow ITSM tool usage, Mainframe knowledge, general account administration and Microsoft Active Directory administration experience highly preferred Education: HS Diploma or equivalent. Preferred education: Associates degree, bachelor's degree or 2 years of vocational technical training preferred.

We are seeking an IT Infrastructure & Support Specialist who can deliver high-quality end-user support while managing on-site hardware, software, and IT inventory. Key Responsibilities Serve as the on-site IT point of contact for Harper users; manage walk-up support and scheduled requests. Install, configure, and troubleshoot AutoCAD LT, including workstation performance, drivers, and plotting issues. Set up and maintain printers/plotters (including CAD printers): jams, drivers, queues, connectivity. Provide Tier 1 remote and on-site support via TeamViewer and Freshservice. Support Office 365 (Outlook, Teams, OneDrive, SharePoint) and standard desktop applications. Perform workstation setup/imaging, device deployments, docks/monitors/scanners, and basic hardware troubleshooting. Manage on-site IT inventory: laptop/peripheral check-in/out, tracking spares, RMAs, asset updates. Maintain accurate ticket updates and documentation. Collaborate with central IT for escalations (networking, server, advanced CAD issues). No cabling/wiring work required. Nice to have skills Freshservice - Software High level ticketing experience Microsoft 360 and Windows experience Comp TIA A+ certification Ticketing and Troubleshooting Ability to lift/move up to 50 lbs. (IT equipment).

Blue Chip Talent is an award-winning, woman-owned staffing company that works hard to “Advance Careers Daily”. We pride ourselves on building lasting relationships. We do this through our unique ongoing touchpoint program, personalized orientation, bi-yearly appreciation lunches, company-sponsored charitable events, and our flagship family Woodward Dream Cruise event. We also offer industry-leading benefit options: Four (4) healthcare plans to choose from PTO & Paid Holidays Dental & Vision insurance Company-paid life insurance Long and short-term disability 401k with yearly arbitrary match Pet insurance You can count on Blue Chip Talent to be your reliable career coach and advocate. We look forward to connecting with you and guiding you on your career goals. What you'll be doing: Mobile device setup and support Onboarding and offboarding Asset management/inventory Documentation Help desk and desktop support Resolving tickets Need to have: 3+ years of IT experience AD Office 365 Ticketing system experience Onboarding and offboarding experience Asset management/inventory experience Nice to have: Degree Certifications *Blue Chip Talent will not be sponsoring visas or accepting C2C for this position at this time. Blue Chip Talent is an Equal Opportunity Employer (EOE) that values merit-based recruitment centered around technical ability, skillset, and personality/cultural fit with our employing partners.

Job description: As an IT Infrastructure & Support Specialist, you will combine technical troubleshooting skills with hands-on infrastructure management. Your role involves resolving IT tickets, managing hardware/software assets, and performing physical tasks such as cable installations. You will ensure seamless connectivity and system functionality while supporting both end-users and backend infrastructure. This position is ideal for someone who enjoys working with both digital systems and physical infrastructure. **Role** Provide on-site end-user support at the Harper facility, focusing on printers/plotters, AutoCAD LT installs and performance troubleshooting, Office 365 support, Tier 1 remote assistance via TeamViewer and Freshservice, and on-site inventory management. No cabling/wiring work required. **Key responsibilities** - Serve as the on-site IT point of contact for Harper users; handle walk-ups and scheduled support. - Install, configure, and troubleshoot AutoCAD LT; address performance issues (workstations, drivers, plots). - Set up and maintain printers/plotters (including CAD printers); resolve jams, drivers, queues, and connectivity. - Provide Tier 1 ticket support remotely via TeamViewer/Freshservice; triage, resolve, and escalate per SOP. - Support Office 365 (Outlook, Teams, OneDrive/SharePoint) and common desktop apps; handle account/access issues. - Perform workstation setup/imaging, peripheral support (docks, monitors, scanners), and basic hardware troubleshooting. - Manage on-site IT inventory: track check-in/out of laptops and peripherals, maintain spares stock, process RMAs/repairs, and keep asset records current. - Maintain accurate ticket updates, asset records, and quick guides for recurring issues. - Coordinate with central IT for escalations (networking, server-side, advanced CAD issues); no wiring work. **Requirements** - 2-4+ years in IT support/help desk/desktop support. - Strong Windows workstation support; printer/plotter setup and troubleshooting experience. - Hands-on AutoCAD LT install/support; familiarity with CAD performance tuning basics. - Office 365 support experience; user/account/application troubleshooting. - Comfortable with remote support tools (TeamViewer) and ticketing (Freshservice). - Clear, patient communication; ability to work independently on-site. - Able to lift/move typical IT gear (monitors/printers) 50LB - **Certifications** - Required: CompTIA A+ (or equivalent experience). - Preferred: CompTIA Network+, ITIL Foundation, Microsoft MD-102 (or MS-900), Autodesk Certified User - AutoCAD. **Nice to have** - Basic scripting (PowerShell) for repeatable tasks. - Experience with CAD peripherals/environments; driver/package deployment familiarity. - ITIL/CompTIA A+/Network+ helpful but not required. **Success measures** - Ticket SLA adherence and first-contact resolution. - User satisfaction/CSAT at Harper. - Uptime/readiness of printers/plotters and CAD workstations. - Accuracy of on-site inventory and asset records. - Quality/coverage of documentation and ticket notes. **Work conditions** - On-site at Harper; occasional short trips to nearby buildings. - Standard business hours; after-hours only for priority escalations if needed (specify cadence if applicable). Reports to: IT Manager

Job Description: - As an Onsite Support Technician with minimum of one to three years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities: Provide customer facing end-user support that includes: Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software. Perform Break Fix, Desk Side Support, IMACD's, Data Migration, Refreshes, etc. Perform onsite updates, Configuration changes, or Software installations. Provide onsite technical assistance to End Users. Identifies potential issues that could adversely impact End User experience and follows through on action steps to prevent. Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed. Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement) Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs. Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades. Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support. Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites. Provide On-call support if required outside business hours on a rotational basis. HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation. A candidate's pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Creative Programs & Systems (CPS) Brighton, MI (On-site) Full-Time | Mid-Advanced Level Creative Programs & Systems (CPS) is seeking an experienced IT Support Technician to join our team. The ideal candidate has prior experience working for a Managed Service Provider (MSP) and possesses strong knowledge of servers, networking, Microsoft 365, and general IT best practices. This position involves supporting multiple business clients across Michigan and the U.S., providing both remote and on-site technical assistance. Responsibilities: Provide Tier 1-3 technical support for workstations, servers, and network systems across client environments Troubleshoot and resolve issues with Active Directory, DNS, DHCP, Group Policy, and file/print services Manage Microsoft 365 environments, including Exchange, Teams, SharePoint, and user administration Perform network configuration and troubleshooting (firewalls, switches, routers, VPNs, VLANs) Deploy, monitor, and maintain backup and disaster recovery solutions Configure and maintain Windows Server environments (2012-2022) and virtual machines (Hyper-V, VMware) Implement security best practices, including patching, MFA, endpoint protection, and password management Monitor RMM tools for alerts, system performance, and automated maintenance tasks Document procedures, client configurations, and issue resolutions accurately in ticketing systems Provide occasional on-site support for client installations, upgrades, and troubleshooting Requirements: 3+ years of IT support experience, preferably in an MSP environment Strong understanding of Windows Server, networking fundamentals, and Microsoft 365 administration Familiarity with ConnectWise, N-able, or similar RMM and PSA tools preferred Ability to manage multiple client environments and prioritize support tickets efficiently Excellent problem-solving and communication skills Valid driver's license and reliable transportation for client visits Preferred Certifications: CompTIA A+, Network+, or Security+ Microsoft Certified: Modern Desktop Administrator or Azure Administrator Any other relevant vendor certifications (Cisco, VMware, etc.) Why Join CPS: CPS has supported businesses throughout Michigan and across the U.S. for over 30 years with professional IT services, computer consulting, and software development. We are a small, family-owned company that values integrity, learning, and teamwork. We offer competitive pay, professional growth opportunities, and a work environment built on respect and excellence. To Apply: Submit your resume and a brief cover letter detailing your IT support experience to **************.

Hardware Architecture Basic Qualifications Master of Science in Electrical, Electronic, Compute, Aerospace Engineering, or equivalent program · Minimum of 8 years of experience in an architectural hardware/system role ·Good knowledge of state-of-the-art hardware systems, software tools and algorithms for interfaces required for actuators, firmware development, in-vehicle bus architectures, in-vehicle CPU/GPU/NPU computing platforms, image and audio signal processors, connectivity · Advanced knowledge on ARM based architectures · Knowledge of ADAS, Infotainment Systems and Zonal Architectures, Software defined vehicles Preferred Qualifications · Experienced in industrial or automotive (preferred) area (TIER1, TIER2…) · Solid understanding with embedded electronics design constraints · Familiar with system/component design, advanced EE architecture topologies and safety · Knowledge of applicable safety standards including ISO 26262, and other regulations, industry benchmarks and customer requirements

Insight Global is looking for a Service Desk Analyst for a client that will sit out of Flint, MI. This individual will be responsible for technical assistance and support for computer systems, hardware, or software. They will also be responding to queries, run diagnostics programs, troubleshooting, and implementing solutions to resolve the issues. This will be a high call volume position and requires excellent customer service. Required Skills & Experience * 1+ years of experience with IT Support * 1+ years of experience in Networking: troubleshooting, triage, redundancy mitigation * 1+ years of experience with customer service working in a high call volume environment * Associates Degree or relevant work experience Compensation: $17/hr to 19/hr Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages while on contract for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

About Us E7 Solutions is a technology partner helping teams work smarter across the tools they love. As an Atlassian Platinum Solution Partner and a Superhuman partner, we deliver seamless integrations, process improvements, and scalable collaboration environments. Our growing network of partnerships ensures clients stay connected, efficient, and ready for what's next. Our core values underscore our work, and our unique culture is at the heart of our motivation. E7 embraces a remote-friendly culture built on trust, balance, and collaboration. We bring together distributed talent with a strong local presence in Troy, Michigan - proving that innovation and connection can thrive anywhere. We strongly believe in the philosophy that "to conquer every mountain, we must go as a team." This commitment to teamwork has earned us recognition, including being awarded Crain's Coolest Places to Work in recent years. E7 is a privately-owned firm headquartered in Troy, Michigan and serves clients both domestically and globally. About the Role The Information Technology Specialist will be responsible for the administration, configuration, and support of the company's core business applications, including Microsoft 365 Business Premium, Slack, Zoom, HubSpot, and other SaaS platforms. This role will also take ownership of the company's network and cybersecurity operations, ensuring the reliability and security of the office network, employee devices, and remote access infrastructure. The Specialist will also ensure the stability, security, and performance of business-critical applications and systems. Key responsibilities include: Administer and manage Microsoft 365 Business Premium, including Exchange, SharePoint, Teams, and security/compliance features. Configure and support Slack, Zoom, HubSpot, and other SaaS applications. Evaluate and implement new tools and features to improve productivity and collaboration. Maintain and troubleshoot office network hardware (routers, switches, firewalls, Wi-Fi). Manage VPN access and network configurations for secure remote connectivity. Lead the development, implementation, and enforcement of cybersecurity policies. Monitor systems for vulnerabilities, manage endpoint protection, and respond to incidents. Conduct regular audits and ensure compliance with data protection regulations. Develop and maintain user guides, knowledge base articles, and quick reference materials. About You Bachelor's degree in information technology, Computer Science, or a related field is preferred. Certifications such as MS-102 (Microsoft 365 Administrator) or the equivalent are required. Proven experience administering Microsoft 365 and other SaaS platforms. Strong understanding of cybersecurity principles, tools, and best practices. Prior experience managing small office networks and remote access infrastructure. Experience supporting Windows/mac OS devices and common productivity tools. Familiarity with ITIL or other IT service management frameworks is preferred. Experience with automation and scripting for SaaS administration is preferred. Additional certifications in cybersecurity (e.g., CompTIA Security+, CISSP, Microsoft SC-900) are a plus.

Full-time Description RJ Logistics is seeking a customer-focused After-hours Operations Support professional to join our growing. This position is responsible for providing streamlined business continuity and operational support to the Carrier Team by delivering a positive end-to-end experience. This role involves managing shipment details, resolving issues, tracking freight, coordinating with carriers, and maintaining effective communication across shifts and with customers. This hybrid position will be remote providing weekend support coverage and in-person during the weekdays scheduled. Key Responsibilities · Track and monitor shipment details to ensure accurate communication and timely updates. · Call drivers and utilize tracking tools to monitor freight in transit. · Resolve shipment issues promptly to maintain operational efficiency. · Coordinate with carriers to confirm pickup and delivery schedules. · Maintain clear and professional communication with customers, carriers, and internal teams across shifts. · Accurately document and update shipment statuses in relevant systems. · Support business continuity by providing reliable after-hours operational coverage support. Key Skills & Abilities · Proven experience in logistics or customer service support roles. · Strong organizational and administrative skills to manage multiple shipments and deadlines. · Ability to identify issues with a focus on delivering positive solutions. · Present well-developed interpersonal skills and service skills with the ability to always uphold professionalism. · Be flexible - quickly adjust to new conditions, priorities, or challenges in a dynamic work environment. Why RJ Logistics | People-Centric. Customer-Obsessed. Growth-Driven. At RJ Logistics, we believe in Being Better Than Yesterday. Join a growing, relationship-driven team that values integrity, collaboration, and innovation - that invests in our team members success.

Job Description The Senior Energy Specialist will assist manufacturing facilities in developing and implementing projects to optimize energy used by buildings, processes, machines, and equipment to minimize energy loss and reduce energy waste during production and non- production periods. The position will develop energy efficiency and conservation initiatives and monitor energy compliance. Will also assist the manufacturing engineering organization in developing energy efficient standards, initiatives, and specifications, so that new facilities, processes, machines, and equipment will use less energy than those they replace. This position will help support the 2030 carbon emissions reduction goal in supporting manufacturing plants and development of carbon neutrality roadmaps. Manage routine energy reports and regular monitoring of energy consumption and non-production curtailment results Assist the manufacturing engineering and global SPW Energy Domain organization to develop and deploy energy efficiency standards, initiatives, and specifications Analyze plant energy KPI progress and communicate this information to plant, regional and global leadership Support the implementation and maintenance of the plant's energy management system to meet ISO 50001 and SPW Energy Domain requirements. Provide energy training and conduct annual documentation reviews (e.g., energy reviews, SEU matrix, training matrix) Conduct regular energy treasure hunts/energy workshops/energy business club meetings and follow up to ensure implementation and advise plant leadership of findings Assist plants with developing and updating energy action plans Lead the development of energy best practice projects to improve key performance metrics Support the global energy organization in the review and analysis of energy best practices and innovation-based projects Support new equipment programs at the concept stage to ensure that energy design specifications and standards are included Assist plants with participation in energy programs (e.g., rebates, demand response, strategic energy management) Assist plants with energy benchmarking exercises (e.g., plant level, regional, global). Requirements: Basic Qualifications Bachelor's degree in Engineering Minimum of five years of relevant energy experience in manufacturing and utilities such as compressed air systems, chillers, air handling units, and processes such as paint spray booths, paint ovens, parts washers, coolant pumping systems, etc. Certified Energy Manager (CEM) professional certification Competency in performing engineering analysis and calculations for all systems and processes that utilize electricity and natural gas. A basic understanding of the utility and incentive process to help plants with collecting incentives and rebates for energy efficiency projects and initiatives Effective written and verbal communication skills Strong leadership, analytical and problem-solving skills Proficient use of Microsoft Office suite and/or other software. Preferred Qualifications At least 8 years of energy management Additional energy related professional certifications (e.g., Engineer in Training (EIT), Professional Engineer (PE), Certified Energy Auditor (CEA), Certified Measurements and Verification Professions (CMVP)) Contract to hire opportunity

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

Job title: IT Field Technician Duration: 12+ months Location: Rochester, MI (Would be traveling to various local hospitals), mileage reimbursement would be paid from hospital to hospital. Note: Must live within a 30-minute commute to Rochester, MI Principal Duties and Responsibilities: Participates in providing support to customers by resolving semi-complex technical account and connectivity problems. Participates in maintaining documented log of incidents and requests so that recurring problems can be reported to functional areas. The IT Technician performs semi-complex work within technical or paraprofessional area. Effectively identifies issues as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex. Documents and refers complex, unusual problems to other support teams. Required Skills & Experience: Must have 2-3+ years of IT Field Support experience (Client/customer facing) One to three (1-3) years of successful experience in the area of Access Management, Help Desk, Service Desk, or IT Support responsibilities required. Basic account management skills and knowledge in regard to the creation, modification and termination of user accounts across multiple platforms. Preferred Skills & Experience: Five (5) years or more experience working in a 24/7/365 Health Care environment Access Management, Help Desk, Service Desk, or IT Support position using phone and email to provide direct end-user support and account management, preferred. ServiceNow ITSM tool usage, Mainframe knowledge, general account administration and Microsoft Active Directory administration experience highly preferred Education: HS Diploma or equivalent. Preferred education: Associates degree, bachelor's degree or 2 years of vocational technical training preferred.

We're looking for a Service Desk Analyst to support our user community by documenting, triaging, and resolving IT service requests that come in through phone, email, and online channels. In this role, you'll be a key point of contact for end users and will coordinate assignment and follow-through with appropriate IT teams to ensure timely, effective resolution and a great customer experience. What you'll do Serve as the first point of contact for IT support requests received via phone, email, and online ticketing Document incidents and service requests clearly and completely in the ticketing system Troubleshoot and resolve common issues; escalate appropriately when needed Coordinate assignment of requests to the correct IT staff or resolver groups Track ticket progress and ensure timely updates, communication, and closure Follow defined IT Service Management (ITSM)/ITIL processes for incident, request, and escalation handling Contribute to improved support by identifying patterns, recommending solutions, and supporting knowledge documentation What we're looking for Experience in a Service Desk, Help Desk, or IT Support environment with 4 years of experience Experience using ServiceNow Strong customer service mindset with excellent written and verbal communication Ability to prioritize, manage multiple tickets, and work effectively under deadlines Comfort working with ticketing workflows and documenting steps/results Strong troubleshooting skills and ability to partner across IT teams

Duration: Contract Until May 28th 2026 (with a possibility of extension) We are seeking a customer-focused and tech-savvy professional to serve as the first point of contact in our payment office lobby. This role focuses on educating customers on how to download, access, and use the company's mobile app and website to make payments. The Customer Support Specialist will provide hands-on assistance, answer questions, and promote the benefits of digital payment solutions to enhance customer convenience and drive adoption. Key Responsibilities: Greet customers in the payment office lobby and provide friendly, personalized assistance. Demonstrate how to download and install the company's mobile app on customer devices. Guide customers step-by-step through the process of making payments using the mobile app. Assist customers with making payments through the company website using provided materials. Explain the benefits of digital payment options, including security, convenience, and speed. Troubleshoot basic mobile app and website-related issues. Track and report daily customer interactions and digital adoption metrics to management. Collaborate with internal teams to share customer feedback and identify barriers to adoption. Maintain a professional, approachable presence to ensure a positive customer experience. Experience Required: 1-2 years of experience in customer service, retail, or a similar customer-facing role. Familiarity with mobile applications and basic technical troubleshooting. Strong communication and interpersonal skills. Ability to explain technical concepts in clear, simple language. Comfortable working in a fast-paced, customer-facing environment. Qualifications Required: High school diploma or equivalent required. Additional training in customer service, technology, or related fields is a plus. Preferred Skills: Experience supporting digital adoption or providing technology assistance. Basic understanding of payment systems and mobile applications. Bilingual skills are a plus.

As a pre-assessment agent Level 1 Automotive Software Product Support, you will be responsible to provide direct support to Client dealerships for diagnostic software and hardware issues related to specific vehicle modules and systems, to supplement the escalation process through the Technical Assistance Center Seek the support from Level 2 Agents or liaise with other Client departments concerned with diagnosis, primarily Engineering, Quality, OTA (Over-the-air) and other Client Customer Service Department Provide initial response to the dealers, acknowledging the issue Provide a solution to the dealers and technicians over the phone, e-mail and through the Global Technical Assistance Center (GTAC) system Simple to complex issues handling inquiries from the dealers and technicians with high accuracy and efficiency You will ensure compliance to all company and business policies, administer all open requests, and ensure appropriate escalations or closure of the requests You should have working knowledge on automotive hardware, software issues, causes and remedies You will learn and process all software systems and related hardware in-scope You should ensure seamless and friction-less issue closure with focus on the accurate and timely solution provided to the Technicians Review and validate TSR's (Technical Service Requests) from dealers/technicians including validating issue related historical data and information in client systems Escalate in a timely and professional manner any issues that prevent the completion of tasks and achievement of SLA and targets Respond and act in a timely professional manner any escalations received Graduate (4 years course) or equivalent experience 1-2 years of experience in Product Support and Technical Assistance Proficiency in automotive hardware and software systems with its functionality Experience in handling complaints, driven to deliver an excellent customer experience through resolutions and adherence to response times Experience in working and managing communications, with multiple cross-functional teams/stakeholders Reading wiring diagrams Reading repair manuals Trouble shooting electrical faults Use of multi-meter and power-probe Use of oscilloscope Use of scan tool/laptop Ability to pin out wiring harness Ability to trace wiring harness Understanding of DTCs type and hierarchy Use of live data and PIDS Effective verbal and written communication Windows/Microsoft word, excel We are a group of highly motivated and dynamic individuals supporting a leading Global Automotive Manufacturer for its vehicle software related repairs for dealers and technicians Provide enhanced rapid response to Product Support and Software Technical Service Support Our team's principle is to put integrity in everything we do, which is supported by our HCL values Our culture of fostering creativity, valuing diversity, encouraging ideas and an all-embracing workforce team keeps us competitive and provides equal opportunities for all We invest in building long lasting relationships with our employees, as we champion a people first culture from within, and support their development and progression in the organization. Over the past decade, HCL has been one of the fastest growing technology companies in the world. What has been the source of HCL's success? A combination of unparalleled technical expertise and a unique management philosophy called Employees First. At HCL, employees at all levels of the organization are “Ideapreneurship,” empowered - to develop innovative solutions to operational and customer challenges. As a global company and G2000 organization, HCL Technologies brings IT and engineering services expertise under one roof to solve complex business problems for its clients. Work life balance is one of the best reasons employees prefer working for HCL. Being considered as one of the best tech companies globally; employees believe that the HCL's brand name not only opens up the world of opportunities but also adds value to their professional career. Pay and Benefits Pay Range Minimum: $19.25 per hour Pay Range Maximum: $25.00 per hour HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ****************** for investigation. A candidate's pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.