Support specialist jobs in Montgomery, AL - 148 jobs

Details Information Requisition Number TES3018P Home Org Name Info and Instructional Technology Division Name College of Veterinary Medicine Position Title TES Endpoint Support Associate Estimated Hours Per Week 30 Anticipated Length of Assignment 6-9 Months Job Summary The Office of Information and Instructional Technology is seeking an Endpoint Support Associate to deliver technical support services to campus constituents, ensuring timely problem resolution, seamless system/data access, and optimal system performance. This position provides support for desktop and mobile computing technology during our campus wide Windows 11 Conversion project. The Associate works with IT peers to deliver the Windows 11 update to all computer devices belonging to College of Veterinary Medicine and are supported by our department. Work hours are Monday through Friday, 7:45 a.m. to 4:45 p.m. in the office (this is not a remote position); occasional nights and weekends may be required for emergencies. This associate must be able to navigate stairs and lift heavy equipment weighing up to 50 pounds. Must hold a valid driver's license and pass a required university driver's safety course. Temporary Employment Services (TES), a unit of the Auburn University Department of Human Resources, is an in-house support center established to meet the temporary employment needs of the university. TES provides qualified and dedicated temporary employees in a wide variety of occupations to meet the staffing needs throughout the campus. Temporary employees are hired for a variety of reasons with the most common being: Assistance in the place of a regular employee who is absent for a specified period of time Additional assistance during periods of abnormal or peak workloads Assistance with special projects Seasonal work Emergencies If you are looking for an employment opportunity, TES is a great way to showcase your professional skills and assist Auburn University while gaining valuable work experience within higher education. AU students are not eligible for TES. Essential Functions Provides high-quality customer service through courteous and professional communication. Supports and maintains effective relationships with consistent follow-up and documentation. Provides technical support to the University community to resolve moderately complex first- and second-tier desktop software, application, and communication issues in an efficient and timely manner. Thoroughly and accurately documents request history and routes advanced second- and third- tier requests to the appropriate technical personnel. Provides timely resolution of problems or escalation on behalf of the client by maintaining strong working relationships with IT professionals in other areas. Provides support and instruction for clients. May assist with hardware and software evaluation or testing as part of the ongoing project. Perform other related duties as assigned by the supervisor. Why Work at Auburn? Life-Changing Impact: Our work changes lives through research, instruction, and outreach, making a lasting impact on our students, our communities, and the world. Culture of Excellence: We are committed to leveraging our strengths, resources, collaboration, and innovation as a top employer in higher education. We're Here for You: Auburn offers generous benefits, educational opportunities, and a culture of support and work/life balance. Sweet Home Alabama: The Auburn/Opelika area offers southern charm, vibrant downtown scenes, top-ranked schools, and easy access to Atlanta, Birmingham, and the Gulf of Mexico beaches. A Place for Everyone: Auburn is committed to fostering an environment where all faculty, staff, and students are welcomed, valued, respected, and engaged. Ready to lead and shape the future of higher education? Apply today! War Eagle! Minimum Qualifications Bachelor's degree- No specific discipline. Degree in IT or related field preferred 0 years of experience OR Associate's degree- No specific discipline. Degree in IT or related field preferred 4 years of experience OR High school diploma or equivalent 8 years of experience Substitution allowed for Education: When a candidate has the required experience but lacks the necessary education, they may usually apply additional relevant experience toward the education requirement at a rate of two (2) years of relevant experience per year of required education. * Relevant IT experience in a service environment or university setting. * Experience deploying and maintaining endpoint computers in a Windows and Mac environment. Experience in applying cybersecurity principles and best practices. Desired Qualifications Posting Detail Information Salary Range $20.16-$30.24 Work Hours 7:45AM to 4:45PM City position is located in: Auburn State position is located: AL Posting Date 08/11/2025 Closing Date Equal Opportunity Compliance Statement It is our policy to provide equal employment and education opportunities for all individuals without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, age, disability, protected veteran status, genetic information, or any other classification protected by applicable law. Please visit their website to learn more. Special Instructions to Applicants Quick Link for Internal Postings ******************************************* Documents Needed to Apply Required Documents * Resume * Cover Letter Optional Documents Supplemental Questions Required fields are indicated with an asterisk (*). * * Please tell us how you first heard about this opportunity. (Open Ended Question) * Do you have a high school diploma or equivalent? Yes No * Do you have 8 years of relevant IT experience in a service environment or university setting, or a degree that can substitute for some or all of that experience? Yes No

Are you passionate about delivering exceptional technical support and solving complex challenges? TechFlow Inc. is seeking dedicated and skilled Help Desk Support professionals to join our dynamic team. In this role, you'll provide crucial Tier II and III support for the Enterprise Logistics Readiness Portfolio, encompassing the Cargo and Personnel Movement (CPM) Systems, ensuring seamless operations during regular business hours and offering reliable “on-call” assistance after-hours. If you thrive in a fast-paced environment and have a knack for diagnosing and resolving intricate issues, we want to hear from you. Join TechFlow Inc. and be a vital part of our mission to provide outstanding technical support and service excellence. Key Responsibilities Deliver comprehensive technical assistance for the Enterprise Logistics Readiness Portfolio and Cargo Personnel Movement Systems. Provide expert Tier II and III support to resolve complex technical issues, troubleshoot system problems, and ensure high-quality service delivery both during business hours and through on-call after-hours support. Monitors discrepancy reports as tracked in approved tools to provide possible workarounds and improvement to assist field users. Documents problem resolutions on both functional and engineering solutions, and provide a monthly analysis report that includes metrics on trouble call data, trends, and a cumulative analysis. Develop and maintain problem resolution solution sets on all fielded/identified software defects. Researches software, documentation, procedural problems, and network related connectivity issues and provides coordinated resolution to the requester and/or requesting agency. Writes query scripts to retrieve information and provide reports as needed. Review and provide inputs to software designs. Assists in identifying and troubleshooting SDC compatibility issues with CPM FoS. Supports Help Desk Level II escalations to Level III. Serves as the focal point to coordinate with the Defense Automatic Addressing System (DAAS) and/or approved platform specified by the government to resolve operational issues. Requirements High school diploma or GED Required years of experience as detailed below. General work experience may be substituted for education. Junior level: HS + 4 years of experience or Bachelor's + 1 year of experience. Journeyman level: HS + 8 years of experience, BS + 3 years of experience. Senior level: BS + 7 years of experience, MS + 3 years Proven experience with Tier II and III support, including proficiency in troubleshooting hardware and software issues, operating systems, and network configurations. Excellent verbal and written communication skills, with the ability to convey technical information clearly to non-technical users. A customer-focused mindset with a commitment to delivering high-quality support and ensuring user satisfaction. Experience with the following tools: Jira, Jira Service Management, Confluence, Remedy, Microsoft Office Suite. Certifications: (411) Technical Support Specialist-Intermediate per DoD 8140.03M; Active DoD Secret Clearance, US Citizenship is Required. Desired Qualifications Knowledgeable in DoD cargo movement and transportation processes. Knowledgeable in AF vehicle fleet management and operations processes. #techflow Benefits Founded in 1995 at the start of the dot-com revolution, TechFlow helped large commercial clients such as DreamWorks, Toshiba, MGM, and others modernize their business systems. Today, with deep operational roots in the bi-coastal innovation hubs of California and Washington DC, TechFlow continues as a leader in applying innovative engineering, technology, integration solutions, and support services to the Federal Government's most demanding mission and business challenges. Our culture thrives on out-of-the-box thinking and the unique powerful entrepreneurial expressions of our employee-owners. As a 100% employee-owned company, we have a shared expectation of commitment, accountability, and responsibility driven by a culture that embraces innovation and new ideas. Our goal is not to do what has been done, but to do it better. TechFlow has four principal lines of business: Platform Services, Digital Services, Base Operations and Energy and Mobility Solutions. Our company has a strong track record of successful contracts in both areas and encourages cross-collaboration. TechFlow, Inc is 100% employee-owned. Come make a difference in a job that contributes to your future and helps us build an agile workplace! Employee stock ownership plan (ESOP) - Pride in being an employee-owner and annual employer contribution (per plan guidelines) 401k plan with Roth option. Eligibility for an employer match. Immediate vesting Paid time off Holidays - 11 paid holidays per year Comprehensive medical, dental, and vision plans Company-paid Life & AD&D insurance plan Employee Assistance Program Wellness Resources Company-paid training and development program Voluntary benefits include: Life & AD&D Insurance for employee, spouse, and children Short-term and long-term disability (per plan guidelines) Legal Shield and Identity Theft protection plans Pet Insurance

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

This exciting role as a Technical Support Analyst will be responsible for rendering assistance to customers in solving and diagnosing product service and installation problems for documented and undocumented issues. WHAT YOU'LL DO Have a working knowledge of technical product specifications and water heater fundamentals and be able to communicate this information to the caller. Provide verbal and written technical assistance to customers having product service, installation, repair and general product questions, while recording and follow-up incoming calls on the company database. Exhibit a basic level of diplomacy in stressful situations while being adaptable to changes and creating goodwill with internal and external customers. Explain and interpret warranties to customers as they apply to products. Utilize system tools to determine water heater cross-references, sizes and types as requested by callers. Qualifications WHAT YOU NEED High school diploma or general education degree (GED ) Basic Computer Data Entry Skills (Will be Assessed) Ability to read, write, and comprehend technical instructions, short correspondence, and memos Ability to carry out instructions furnished in written, oral, or technical diagram form Must have excellent problem solving skills for technical products or show a strong propensity for solving technical problems Must be able to work weekends, staggered shifts, and holidays HOW TO STAND OUT Field experience servicing either electric or gas appliances--water heaters Customer service related experience in a call center providing technical support Bilingual in French/English or Spanish/English

Help Desk Technician (HDA) FAS The Field Assistance Services (FAS) team is located at Gunter AFB, Alabama. It is a high-ops tempo support service desk responsible for providing 24/7/365 help desk support for a multitude of Air Force systems and serves as the initial contact for reporting technical issues for field users worldwide. FAS Team members will be expected to support 24-hour operations. Responsibilities: ▪ Provide help desk support for all supported applications via phone/email. ▪ Troubleshoot/diagnose customer technical issues using all available resources, ▪ Collect necessary information from customers to effectively escalate unresolved issues if needed. ▪ Thorough documentation within Remedy Ticket Management System. ▪ Provide Cradle-to-Grave follow-through on tickets ensuring attention to detail. ▪ Maintain current knowledge of relevant technologies. ▪ Additional responsibilities as assigned by management. Required Skills/Abilities: ▪ Two + years providing effective customer service or help desk support to external customers. ▪ Experience in providing technical support and troubleshooting network, desktop and/or systems hardware and software. ▪ Excellent communication and problem-solving/trouble shooting skills. ▪ Willing to work overtime, holidays, and weekends when necessary. ▪ Must be a U.S. Citizen and be able to obtain and maintain a Secret-Level clearance. ▪ Excellent verbal and written communication skills. ▪ Excellent interpersonal and customer service skills. ▪ Excellent time management skills and attention to detail. ▪ Ability to prioritize tasks and to delegate them when appropriate. ▪ Ability to function well in a high-paced and at times stressful environment. ▪ Strong analytical and problem-solving skills. Desired Skills/Experience: ▪ Associate degree preferred, or the equivalent combination of education, technical certifications, training, or work experience. ▪ Experience using/supporting one or more of the below systems: ▪ Business and Enterprise System Product Innovation (BESPIN) applications ▪ Cargo Movement Operations System (CMOS) ▪ Logistics Module (LOGMOD)

The Tier 2 Technical Support Operations Analyst will be responsible for planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Planning, securing, debugging, deploying, and ongoing support of the applications built on the Power Platform. + Understand platform architecture, environment, develop & deploy the application, and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and application development teams to work on issues escalated to Tier 2. + Adhere to the defined incident management, problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing application support. + Support the onboarding of 8-10K end-users in waves of districts over a roughly 18-month period. + Help continuously improve the day-to-day operations of the applications and infrastructure, ensuring that end-users are adequately supported and that the overall system is stable, secure, and performs well. + System Monitoring, triage, research, resolution (via SOP) or escalations of tickets to Tier 3. + Analysis of ticket types and categories to identify trends and needed improvements within the applications, infrastructure, or SOPs and KBAs. + ServiceNow metrics reporting on ticket acknowledgements, resolution times and **Minimum Qualifications** + Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 4-6 years of experience in information technology, systems administration or other IT related field. + Minimum of three (3) years of experience in application / infrastructure design, development, testing, or operations. + Minimum of three (3) years of experience with MSFT Azure Dev Ops, MSFT Power Platform, Power Apps, Dataverse, Power BI, Snowflake, MSFT Visual Studio, MSFT SQL Management Studio, GitHub and Agile Development Experience is desired. **Other Job Specific Skills** + Technical problem solving and implementer skills in application coding, infrastructure, or automation. + Effective communications (written and spoken). + Coordinates and tracks well across AFS and client technical and functional teams. + ServiceNow ITSM (desired not required). + ITIL (desired not required). + Data Analysis / Excel. + SQL Server Integration Services (SSIS). + T-SQL + MSFT SQL Server + Azure SQL Databases + Database Architecture + Extract, Transform and Load (ETL) data **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. **EEO Requirements** It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. **Disclaimer** The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. $87k - $115k EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

SUMMARY/OBJECTIVE The IT Support Specialist II provides helpdesk support and serves as a bridge between frontline helpdesk technicians and the network/system administration team. This role provides advanced technical support to end-users, assists with maintaining IT infrastructure, and participates in the administration of network, server, and security systems. The IT Support Specialist II is expected to resolve escalated technical issues, contribute to system stability, and support project implementation under the guidance of supervisor personnel. ESSENTIAL DUTIES & RESPONSIBILITIES Provide Tier 2/Tier 3 technical support for escalated helpdesk tickets, including hardware, software, and network-related issues. Assist with system and network administration tasks, including user account management, patching, inventory management, and routine maintenance. Perform advanced troubleshooting for workstations, servers, switches, firewalls, printers, and enterprise applications. Monitor system and network performance, escalating critical issues to supervisors as needed. Participate in IT infrastructure projects (system upgrades, network enhancements, migrations, etc.). Maintain accurate documentation of system configurations, procedures, and troubleshooting steps. Collaborate with helpdesk staff to provide training and mentorship, raising the overall skill level of the support team. Ensure compliance with IT policies, security best practices, and company standards. Perform other related duties as assigned. QUALIFICATIONS Strong troubleshooting skills across hardware, software, and networking. Familiarity with virtualization (VMware/Hyper-V, vCenter, etc.), backups, and endpoint security tools (EDR). Excellent communication and customer service skills. Background in Cybersecurity threats and prevention preferred. Experience with APIs a plus. Industry certifications (CompTIA Network+, Security+, Microsoft, Cisco CCNA) preferred but not required. EDUCATION/EXPERIENCE Required: Associate's degree in information technology or related field, or equivalent hands-on experience. 2-4 years of IT support experience, including exposure to Windows Server, Active Directory, Office 365, and networking fundamentals. Preferred: Bachelor's degree in information technology or related field Experience within a manufacturing setting. OTHER SKILLS & ABILITIES Attendance is an essential job requirement defined as having regular, consistent, reliable, punctual and predictable attendance including the ability to work regular hours and shifts, overtime before and after shifts and on weekends. Ability to work as part of a team, including all related departments/plants or independently as required to achieve internal and external customer satisfaction. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. While performing the duties of the job the employee works in a manufacturing environment and may be exposed to fumes or airborne particles, moving mechanical parts and vibration. PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands to touch, handle, or feel. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance and stoop, kneel, or crouch. The employee is occasionally required to lift up to 50 pounds. The vision requirements include close vision and ability to adjust focus. WORK AUTHORIZATION This position requires compliance with the Export Administration Regulations (“EAR”). Must be a “U.S. Person” as defined by all pertinent regulations and are required to show proof substantiating this upon being hired. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and/or responsibilities may change at any time with or without notice at the sole discretion of the Company.

SUMMARY/OBJECTIVE The IT Support Specialist II provides helpdesk support and serves as a bridge between frontline helpdesk technicians and the network/system administration team. This role provides advanced technical support to end-users, assists with maintaining IT infrastructure, and participates in the administration of network, server, and security systems. The IT Support Specialist II is expected to resolve escalated technical issues, contribute to system stability, and support project implementation under the guidance of supervisor personnel. ESSENTIAL DUTIES & RESPONSIBILITIES Provide Tier 2/Tier 3 technical support for escalated helpdesk tickets, including hardware, software, and network-related issues. Assist with system and network administration tasks, including user account management, patching, inventory management, and routine maintenance. Perform advanced troubleshooting for workstations, servers, switches, firewalls, printers, and enterprise applications. Monitor system and network performance, escalating critical issues to supervisors as needed. Participate in IT infrastructure projects (system upgrades, network enhancements, migrations, etc.). Maintain accurate documentation of system configurations, procedures, and troubleshooting steps. Collaborate with helpdesk staff to provide training and mentorship, raising the overall skill level of the support team. Ensure compliance with IT policies, security best practices, and company standards. Perform other related duties as assigned. QUALIFICATIONS Strong troubleshooting skills across hardware, software, and networking. Familiarity with virtualization (VMware/Hyper-V, vCenter, etc.), backups, and endpoint security tools (EDR). Excellent communication and customer service skills. Background in Cybersecurity threats and prevention preferred. Experience with APIs a plus. Industry certifications (CompTIA Network+, Security+, Microsoft, Cisco CCNA) preferred but not required. EDUCATION/EXPERIENCE Required: Associate's degree in information technology or related field, or equivalent hands-on experience. 2-4 years of IT support experience, including exposure to Windows Server, Active Directory, Office 365, and networking fundamentals. Preferred: Bachelor's degree in information technology or related field Experience within a manufacturing setting. OTHER SKILLS & ABILITIES Attendance is an essential job requirement defined as having regular, consistent, reliable, punctual and predictable attendance including the ability to work regular hours and shifts, overtime before and after shifts and on weekends. Ability to work as part of a team, including all related departments/plants or independently as required to achieve internal and external customer satisfaction. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. While performing the duties of the job the employee works in a manufacturing environment and may be exposed to fumes or airborne particles, moving mechanical parts and vibration. PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands to touch, handle, or feel. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance and stoop, kneel, or crouch. The employee is occasionally required to lift up to 50 pounds. The vision requirements include close vision and ability to adjust focus. WORK AUTHORIZATION This position requires compliance with the Export Administration Regulations (“EAR”). Must be a “U.S. Person” as defined by all pertinent regulations and are required to show proof substantiating this upon being hired. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and/or responsibilities may change at any time with or without notice at the sole discretion of the Company.

Title: Application Administration Support Specialist Work Status: US Citizen Clearance: Secret Clearance Salary: Depending on Experience (DOE) Benefits: Health, Dental, 401k, Etc. We are seeking a skilled Application Administration Support Specialist to provide comprehensive administration support for DISA-managed systems. This position is responsible for the 24x7x365 operational management, configuration, maintenance, and monitoring of application, web, and middleware components within complex enterprise environments. The ideal candidate will demonstrate expertise in a range of application technologies and platforms including IBM WebSphere, Apache/Tomcat, Oracle WebLogic, Red Hat JBoss, JAVA, and Microsoft IIS, among others. Key Responsibilities: Application Administration: Perform daily administration of vendor software, application memory, storage, and integration with networks and OS. Manage application-level security, logging, auditing, replication, and high availability architectures. Handle user access control, account creation, modification, and privilege management. Execute and monitor application-level scripts and system jobs for operations and maintenance. Web Administration: Install, configure, and administer web technologies supporting web-based applications. Maintain performance, security, and integration of web services. Middleware Administration: Administer middleware systems including configuration, updates, patching, and performance tuning. Support middleware components across distributed computing environments. Middleware Planning and Implementation: Conduct version analysis, compatibility testing, and integration planning for middleware components. Plan and execute middleware upgrades and new deployments. Middleware Sustainment: Develop and maintain operational processes to ensure middleware stability and up-to-date patch levels. Middleware Registration and Configuration: Configure middleware components after provisioning new server capacity. Job Scheduling and Execution: Schedule and execute scripts or system jobs for operational tasks and one-time changes. Monitor and validate successful job execution and log outcomes. Account Management: Manage all aspects of application accounts for system operation, including account metrics reporting. Technologies and Tools: Web/Application Servers: IBM WebSphere, Apache/Tomcat, Oracle WebLogic Server, Microsoft IIS, Red Hat JBoss EAP, Oracle HTTP Server Middleware Technologies: JAVA, Microsoft XML Web Services (.NET) Scripting: Application Scripts, OS-Level Scripts Security & Auditing: Logging, auditing, access control, COOP architectures Qualifications: Required: Strong experience in enterprise-level application administration (5+ years preferred) Experience supporting 24x7x365 environments Deep understanding of middleware and web technologies Familiarity with job scheduling tools and scripting Security-conscious mindset with knowledge of application access control and auditing IAT II Certification (e.g., CompTIA Security+) Preferred: Experience working in DoD or DISA environments

_SCS Technical Shared Services (TSS) - I&C Renewables Support_ will be located in Birmingham, AL_ will be based out of _Birmingham, AL._ + Hybrid work schedule (both in-office and telecommute); currently four (4) days in-office and one (1) day telecommute (subject to adjustment). + Relocation assistance may be provided if the successful candidate does not currently live within a reasonable commute distance. + This position will require some travel (day and overnight, up to 25%) and the ability to work successfully in a remote/virtual environment with access to internet service. POSITION SUMMARY The I&C Engineer/Specialist at Southern Company is pivotal in the renewable energy sector, focusing on the design, implementation, and maintenance of Supervisory Control and Data Acquisition (SCADA) and Operational Technology (OT) systems. These systems are essential for the monitoring and control of renewable energy generation facilities and remote operations centers (ROC), including battery energy storage, wind, and solar projects. This role will provide project and technical support for control, SCADA, and OT systems at existing and new facilities. POSITION QUALIFICATIONS _Education:_ + Bachelor's degree or higher in Engineering (ABET accredited), Computer Science, Information Systems, or related technical discipline + Associate degree in Engineering Technology, Industrial Controls, or related technical degree _Experience:_ + Experience in one or both of the following areas is strongly preferred: + Using and managing plant control and/or SCADA systems. + Using and managing OT systems. + Real-Time Automation Controller (RTAC) or Programmable Logic Controllers (PLC) experience preferred. + Ignition SCADA integration or configuration and Human Machine Interface (HMI) experience preferred. + Windows Server administration (e.g. Active Directory, Remote Desktop Services, Windows Clustering, iSCSI, DNS and DHCP) experience preferred. + Microsoft SQL Server or other popular database servers, VMware or other hypervisors, and disaster recovery solutions (e.g. Acronis Cyber Protect or Quest Rapid Recovery) experience a plus. + Data management techniques using industrial automation communication protocols (e.g. Modbus, OPC, DNP3) experience a plus. + Inverter Based Resource (IBR) SCADA or control system experience a plus. _Key Responsibilities:_ + Development and maintenance of SCADA systems for real-time monitoring and control of renewable energy facilities and ROCs. + Development of process control equipment, including Real-Time Automation Controllers (RTAC), Programmable Logic Controllers (PLC), and miscellaneous renewable generation-related instrumentation. + Further the development, process implementation, and procedures of company standards for renewable control and SCADA systems. + Provide project engineering and configuration for control logic and/or SCADA, including device interface, tag lists, operator graphics, and process alarm implementation. + Create and maintain schematics, documentation, and diagrams as needed for existing systems, new implementations, upgrades, and changes. + Serve as technical consultant supporting renewable generation facilities with I&C, SCADA, and OT related needs + Assist in specification, procurement, configuration, field checkout, and commissioning of control and SCADA and control systems. + Assist in developing project scope definitions, estimates, and schedules. + Assist with maintaining compliance with Southern Company's cyber security standards, regulatory compliance, and NERC/CIP requirements applicable to renewable facilities. Additional Useful Knowledge, Skills, and Abilities: + Structured Text programming; Python, PowerShell, other scripting languages + High-level understanding of networking and firewalls, including concepts such as NATs and VLANs, and experience using tools such as Wireshark. + Plant Operations/Control Room support + Engineering Drawing Tools (e.g. Computer-aided drawing (CAD); AutoCAD or Microsoft Visio) + Organizing and managing multiple projects simultaneously. _Behavioral Attributes:_ + Must consistently demonstrate the behavior of Our Values - _Safety First, Intentional Inclusion, Act with Integrity, and Superior Performance_ + _Safety First_ : Prioritize the safety and well-being of employees, customers, and communities. + _Intentional Inclusion_ : Foster a culture of belonging and value diversity within the team. + _Act with Integrity_ : Conduct business with honesty, respect, and fairness. + _Superior Performance_ : Focus on continuous improvement and exceptional service delivery. + People Priority: Commit to developing yourself and those around you. + Growth Mindset: Take Lessons Learned opportunities to grow skills, learn from prior efforts, and foster collaboration. + Proactivity: Take personal ownership and responsibility for work. BENEFITS + Competitive Pay + Career Development Opportunities + Excellent benefits packages which include: + Medical and dental coverage + Defined Pension/Cash Balance Benefit Plan + Performance-sharing plan + 401(k) plan with a generous company match + Bonus opportunities + Tuition Reimbursement _*Please submit an updated resume with your application*_ About Southern Company Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit *********************** . Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here **************************************************** . Additional and specific details about total compensation and benefits will also be provided during the hiring process. Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law. Job Identification: 16148 Job Category: Engineering Job Schedule: Full time Company: Southern Company Services

The Residential Support Specialist is responsible for ensuring safe and proper conduct in the residential program, conduct room inspections, bed checks and respond appropriately to emergency situations to participants who are living in a residential addiction treatment program. This is the perfect job for an individual who has compassion to provide residential support, supervision, and medical assistance to clients. The facility is located in Montgomery, AL. Requirements Bachelor's degree preferred. CRSS a plus for individuals in recovery. MAC certification eligibility required within 30 days of hire.

Job Description Are you passionate about delivering exceptional technical support and solving complex challenges? TechFlow Inc. is seeking dedicated and skilled Help Desk Support professionals to join our dynamic team. In this role, you'll provide crucial Tier II and III support for the Enterprise Logistics Readiness Portfolio, encompassing the Cargo and Personnel Movement (CPM) Systems, ensuring seamless operations during regular business hours and offering reliable “on-call” assistance after-hours. If you thrive in a fast-paced environment and have a knack for diagnosing and resolving intricate issues, we want to hear from you. Join TechFlow Inc. and be a vital part of our mission to provide outstanding technical support and service excellence. Key Responsibilities Deliver comprehensive technical assistance for the Enterprise Logistics Readiness Portfolio and Cargo Personnel Movement Systems. Provide expert Tier II and III support to resolve complex technical issues, troubleshoot system problems, and ensure high-quality service delivery both during business hours and through on-call after-hours support. Monitors discrepancy reports as tracked in approved tools to provide possible workarounds and improvement to assist field users. Documents problem resolutions on both functional and engineering solutions, and provide a monthly analysis report that includes metrics on trouble call data, trends, and a cumulative analysis. Develop and maintain problem resolution solution sets on all fielded/identified software defects. Researches software, documentation, procedural problems, and network related connectivity issues and provides coordinated resolution to the requester and/or requesting agency. Writes query scripts to retrieve information and provide reports as needed. Review and provide inputs to software designs. Assists in identifying and troubleshooting SDC compatibility issues with CPM FoS. Supports Help Desk Level II escalations to Level III. Serves as the focal point to coordinate with the Defense Automatic Addressing System (DAAS) and/or approved platform specified by the government to resolve operational issues. Requirements High school diploma or GED Required years of experience as detailed below. General work experience may be substituted for education. Junior level: HS + 4 years of experience or Bachelor's + 1 year of experience. Journeyman level: HS + 8 years of experience, BS + 3 years of experience. Senior level: BS + 7 years of experience, MS + 3 years Proven experience with Tier II and III support, including proficiency in troubleshooting hardware and software issues, operating systems, and network configurations. Excellent verbal and written communication skills, with the ability to convey technical information clearly to non-technical users. A customer-focused mindset with a commitment to delivering high-quality support and ensuring user satisfaction. Experience with the following tools: Jira, Jira Service Management, Confluence, Remedy, Microsoft Office Suite. Certifications: (411) Technical Support Specialist-Intermediate per DoD 8140.03M; Active DoD Secret Clearance, US Citizenship is Required. Desired Qualifications Knowledgeable in DoD cargo movement and transportation processes. Knowledgeable in AF vehicle fleet management and operations processes. #techflow Benefits Founded in 1995 at the start of the dot-com revolution, TechFlow helped large commercial clients such as DreamWorks, Toshiba, MGM, and others modernize their business systems. Today, with deep operational roots in the bi-coastal innovation hubs of California and Washington DC, TechFlow continues as a leader in applying innovative engineering, technology, integration solutions, and support services to the Federal Government's most demanding mission and business challenges. Our culture thrives on out-of-the-box thinking and the unique powerful entrepreneurial expressions of our employee-owners. As a 100% employee-owned company, we have a shared expectation of commitment, accountability, and responsibility driven by a culture that embraces innovation and new ideas. Our goal is not to do what has been done, but to do it better. TechFlow has four principal lines of business: Platform Services, Digital Services, Base Operations and Energy and Mobility Solutions. Our company has a strong track record of successful contracts in both areas and encourages cross-collaboration. TechFlow, Inc is 100% employee-owned. Come make a difference in a job that contributes to your future and helps us build an agile workplace! Employee stock ownership plan (ESOP) - Pride in being an employee-owner and annual employer contribution (per plan guidelines) 401k plan with Roth option. Eligibility for an employer match. Immediate vesting Paid time off Holidays - 11 paid holidays per year Comprehensive medical, dental, and vision plans Company-paid Life & AD&D insurance plan Employee Assistance Program Wellness Resources Company-paid training and development program Voluntary benefits include: Life & AD&D Insurance for employee, spouse, and children Short-term and long-term disability (per plan guidelines) Legal Shield and Identity Theft protection plans Pet Insurance

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

Job DescriptionSalary: Help Desk Technician (HDA) FAS The Field Assistance Services (FAS) team is located at Gunter AFB, Alabama. It is a high-ops tempo support service desk responsible for providing 24/7/365 help desk support for a multitude of Air Force systems and serves as the initial contact for reporting technical issues for field users worldwide. FAS Team members will be expected to support 24-hour operations. Responsibilities: Provide help desk support for all supported applications via phone/email. Troubleshoot/diagnose customer technical issues using all available resources, Collect necessary information from customers to effectively escalate unresolved issues if needed. Thorough documentation within Remedy Ticket Management System. Provide Cradle-to-Grave follow-through on tickets ensuring attention to detail. Maintain current knowledge of relevant technologies. Additional responsibilities as assigned by management. Required Skills/Abilities: Two + years providing effective customer service or help desk support to external customers. Experience in providing technical support and troubleshooting network, desktop and/or systems hardware and software. Excellent communication and problem-solving/trouble shooting skills. Willing to work overtime, holidays, and weekends when necessary. Must be a U.S. Citizen and be able to obtain and maintain a Secret-Level clearance. Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Excellent time management skills and attention to detail. Ability to prioritize tasks and to delegate them when appropriate. Ability to function well in a high-paced and at times stressful environment. Strong analytical and problem-solving skills. Desired Skills/Experience: Associate degree preferred, or the equivalent combination of education, technical certifications, training, or work experience. Experience using/supporting one or more of the below systems: Business and Enterprise System Product Innovation (BESPIN) applications Cargo Movement Operations System (CMOS) Logistics Module (LOGMOD)

SUMMARY/OBJECTIVE The IT Support Specialist II provides helpdesk support and serves as a bridge between frontline helpdesk technicians and the network/system administration team. This role provides advanced technical support to end-users, assists with maintaining IT infrastructure, and participates in the administration of network, server, and security systems. The IT Support Specialist II is expected to resolve escalated technical issues, contribute to system stability, and support project implementation under the guidance of supervisor personnel. ESSENTIAL DUTIES & RESPONSIBILITIES Provide Tier 2/Tier 3 technical support for escalated helpdesk tickets, including hardware, software, and network-related issues. Assist with system and network administration tasks, including user account management, patching, inventory management, and routine maintenance. Perform advanced troubleshooting for workstations, servers, switches, firewalls, printers, and enterprise applications. Monitor system and network performance, escalating critical issues to supervisors as needed. Participate in IT infrastructure projects (system upgrades, network enhancements, migrations, etc.). Maintain accurate documentation of system configurations, procedures, and troubleshooting steps. Collaborate with helpdesk staff to provide training and mentorship, raising the overall skill level of the support team. Ensure compliance with IT policies, security best practices, and company standards. Perform other related duties as assigned. QUALIFICATIONS Strong troubleshooting skills across hardware, software, and networking. Familiarity with virtualization (VMware/Hyper-V, vCenter, etc.), backups, and endpoint security tools (EDR). Excellent communication and customer service skills. Background in Cybersecurity threats and prevention preferred. Experience with APIs a plus. Industry certifications (CompTIA Network+, Security+, Microsoft, Cisco CCNA) preferred but not required. EDUCATION/EXPERIENCE Required: Associate's degree in information technology or related field, or equivalent hands-on experience. 2-4 years of IT support experience, including exposure to Windows Server, Active Directory, Office 365, and networking fundamentals. Preferred: Bachelor's degree in information technology or related field Experience within a manufacturing setting. OTHER SKILLS & ABILITIES Attendance is an essential job requirement defined as having regular, consistent, reliable, punctual and predictable attendance including the ability to work regular hours and shifts, overtime before and after shifts and on weekends. Ability to work as part of a team, including all related departments/plants or independently as required to achieve internal and external customer satisfaction. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. While performing the duties of the job the employee works in a manufacturing environment and may be exposed to fumes or airborne particles, moving mechanical parts and vibration. PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands to touch, handle, or feel. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance and stoop, kneel, or crouch. The employee is occasionally required to lift up to 50 pounds. The vision requirements include close vision and ability to adjust focus. WORK AUTHORIZATION This position requires compliance with the Export Administration Regulations (“EAR”). Must be a “U.S. Person” as defined by all pertinent regulations and are required to show proof substantiating this upon being hired. OTHER DUTIES Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and/or responsibilities may change at any time with or without notice at the sole discretion of the Company.

About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems. Responsibilities Depending on your rating (AE or AT), you may: Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics. Maintain electrical power generation and distribution systems. Test and calibrate aircraft instruments and automatic flight controls. Perform micro-miniature module repair on circuit cards. Install modifications to aircraft electronics systems. Operate diagnostic equipment and read electrical diagrams. Work Environment AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings. Training & Advancement Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal color perception Interest in aviation and working with aircraft Strong aptitude in electronics, computers, and precision technical work Manual dexterity, good memory, and physical fitness Pay & Benefits Competitive salary Enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military

About The Navys Advanced Electronics / Computer Field (AECF) offers extensive training in electronics, computer systems, radar, communications, and weapons fire control systems, including the Navys advanced missile systems and Aegis radar. These technicians are essential to the ships Combat Systems department, ensuring readiness for combat operations across the fleet. Responsibilities As an Electronics Technician (ET) or Fire Controlman (FC), you may: Maintain and repair radar, communication, and navigation equipment. Operate, maintain, and repair fire control radars, mainframe computers, large screen displays, LANs, weapon control consoles, and automatic gun systems. Troubleshoot and repair electro-mechanical systems used in weapons systems. Support combat systems readiness aboard aircraft carriers, Aegis cruisers, and other surface ships. Work Environment ETs and FCs serve on fleet units worldwide and at shore-based repair facilities. Expect assignments aboard ships, at remote stations, and in technical repair shops. Work is highly technical, requiring precision and teamwork. Training & Advancement Apprentice Technical Training Great Lakes, IL (11 weeks) FC Strand Great Lakes, IL (16 weeks) ET Strand Great Lakes, IL (22 weeks) Training covers electronics theory, radar systems, communications suites, missile and gun system ballistics, troubleshooting, and fiber optics. After A School, technicians may attend advanced C Schools. College credits are often available for Navy training. Education Opportunities Navy College Program & Tuition Assistance Post-9/11 GI Bill College credits via the American Council on Education Industry-recognized certifications through Navy COOL Department of Labor apprenticeships via USMAP Qualifications & Requirements U.S. citizen, eligible for security clearance Normal hearing and color perception Strong aptitude in math, computing, and electronics Ability to work as part of a team and perform detailed technical work Pay & Benefits Competitive salary Enlistment and re-enlistment bonuses Free health insurance & housing Retirement plan Paid training Required qualifications: 18 years or older Legally authorized to work in the United States RequiredPreferredJob Industries Government & Military