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Support specialist jobs in Neenah, WI

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  • EDI Support Analyst

    RiVi Consulting Group L.L.C

    Support specialist job in Green Bay, WI

    About the job We are seeking an EDI Support Analyst with experience in Cleo EDI. In this role you will be responsible for troubleshooting Data, Mapping issues in the EDI processes and maintaining Cleo EDI. Essential Functions ● Design, develop, customize, integrate, test, implement, administer and support the complete Cleo suite to meet the rapidly growing company need ● Create, test, and maintain EDI maps ● Troubleshoot data issues, mapping, and business processes ● Identify, design, implement, and test EDI processes related to Cleo EDI ● Coordinate with internal and external customers to meet requirements ● Write or update program documentation, operations documentation, and user guides ● Create test cases and assist EDI developers & business to thoroughly test new development work including repeating the test cycle until all test results are satisfactory ● Gather and document detailed requirements for business needs and collaborate with others to determine moderately complex functional and/or solution designs ● Demonstrate a detailed understanding and execution of the software development lifecycle ● Identify interdependencies in programs ● Identify more advanced test scenarios and adequately test customizations and configurations ● Demonstrate quality and effectiveness in work documentation and organization ● Responsible for planning small/medium-sized projects or tasks ● Make substantial contributions to determining the feasibility of goals/objectives ● Provide reliable solutions to a variety of problems using sound problem-solving techniques including the ability to find the root cause and corrective action for given problems ● Demonstrate proficient use and knowledge of established standards and procedures ● Consistently demonstrate quality and effectiveness in work documentation and organization
    $46k-79k yearly est. 3d ago
  • Clinical Implementation Specialist

    Oneroom Health

    Support specialist job in Green Bay, WI

    About the Company: We are an innovative technology company on a mission to revolutionize healthcare access for rural communities. Our goal is to create a cutting-edge product that bridges the gap between patients and providers, delivering care that feels personal, live, and immediate. By leveraging advanced technologies, we strive to offer efficient, effective, and impactful solutions that ensure everyone, regardless of location, can experience high-quality healthcare. Join us as we build a future where distance is no longer a barrier to care. Job Description Job Title: Clinical Implementation Specialist Base Salary: $80,000-90,000 per year Location: Candidate would have to be onsite in Green Bay, WI for a few months Work model: Remote (with frequent travel to Las Vegas, NV and other key markets) Travel Requirements: Up to 50% of travel may be required Reports to: Dr. Kurt Tamaru, CEO Job Summary: We are seeking a Clinical Implementation Specialist who will play a key role in supporting the deployment and implementation of our medical technology solutions. This role works closely with client healthcare teams to ensure a seamless set up and utilization of our technology. This role develops engaging training materials and delivers hands-on and virtual & in person training to clinical and sales teams. Working closely with the key client stakeholders, this person ensures a smooth integration of our hardware and software solutions into clinical workflows while supporting sales efforts through product demonstrations and client education as well as feedback to the product team The ideal candidate is adaptable and comfortable with frequent travel and collaboration across OneRoom departments and with client teams. Essential Job Functions: Develop and deliver in-person and virtual training sessions for clinical staff and sales partners. Create training materials, including manuals, presentations, video tutorials and workflow documentation. Serve as a subject matter expert on company hardware and software, demonstrating practical applications in clinical environments. Collaborate with the key medical staff to continuously improve training content and identify workflow optimization opportunities. Partner with the sales team to support product demonstrations and customer onboarding. Provide ongoing education and troubleshooting support for clients post-implementation. Gather feedback from clinical users to inform product improvements and training updates. Help define and evolve the scope of the Clinical Training function, identifying opportunities to expand its impact, improve processes and shape the long-term direction of the role. Understand the set-up and configuration of wall-mounted screens, audiovisual and network equipment Assist with testing functionality to ensure power, signal, and quality. Perform routine maintenance and minor troubleshooting and repairs as needed. Complete complex hardware and/or software upgrades to existing equipment. Qualifications and Skills: Education: Bachelor's degree in Nursing, IT, Computer Science, or related field Experience: Experience in clinical education, training or sales support role within the healthcare or medical device or tech industry. Strong understanding of clinical workflows and technology adoption in healthcare settings. Experience developing educational materials, such as manuals, videos or e-learning modules. Experience implementing and configuring med tech solutions. Experience in diagnosing, documenting and troubleshooting issues spanning multiple technologies is an asset. Preferred Qualifications: Experience in a start-up and fast-paced environment Registered Nurse (RN) qualification Skills: Exceptional communication, presentation and relationship-building skills Highly adaptable and self-directed with a collaborative, people-first mindset Ability to manage multiple projects simultaneously Comfortable with extensive travel Why this Role? If you're passionate about transforming healthcare through innovation and love helping others learn new technology, this role is for you! You'll play a key part in shaping how clinicians adopt our solutions and help define the future of clinical training within a growing company. What do we offer? We are an equal opportunity employer and we are dedicated to fostering an inclusive and barrier-free work environment for all employees and candidates. If accommodation is required during any stage of the recruitment process, please contact *************************. We thank all applicants for their interest; however, only those selected for interviews will be contacted.
    $80k-90k yearly 2d ago
  • Computer Field Tech Position-Green Bay WI

    BC Tech Pro 4.2company rating

    Support specialist job in Green Bay, WI

    This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
    $35 hourly 60d+ ago
  • IT Support Specialist II

    Heartland Business Systems 4.1company rating

    Support specialist job in Little Chute, WI

    The IT Support Specialist Il provides superior day-to-day hands-on support to the organization's end user laptops, desktops, peripherals, software applications, mobile devices, printers, and other tools that the end-users are provided. This position interfaces directly with internal customers and business units, provisioning solutions and troubleshooting user issues to resolution. This role provides 1-to-1 end user support and training. Additionally, this role serves as on-call support in a rotational basis for the entire enterprise. Typically, this role works onsite at an HBS client, full time. Roles and Responsibilities/ Essential Functions: Provide First and Second tier support of PC hardware & software, desk phones, printers, mobile devices, and other computer related equipment. Responsible for ticketing system entry and ticket maintenance/documentation; includes updating and maintaining Inventory records. Track, route, and redirect problems to correct resources. Identify PC hardware warranty repair and resolve as required. Provide timely and relevant updates to end users. Maintains currency of knowledge with respect to technology, equipment, industry trends, regulations, standards and/or systems. Participate in the on-call support rotation. Requirements Competencies: Customer Oriented: A desire to serve both external and internal clients by focusing effort on meeting the client's needs, understanding their concerns, and seeking to build trust. Communication: The ability to promote understanding through exceptional written, oral, interpersonal, and presentation skills. Analytical Skills: The ability of the individual to gather raw data and to process that data into a meaningful form. Problem Solving: The ability of the individual to recognize courses of action which can be taken to handle problems or potential problems and applying contingency plans to solve those problems. Adaptability: The extent to which an individual can fit into a changing working environment. Initiative: The ability of the individual to act and take steps to solve or settle an issue. Motivation: The ability of the individual to inspire and encourage others to reach a goal. Autonomy: The ability of the individual to complete assigned tasks with little oversight. Relationship Building: The ability of the individual to establish and maintain a good rapport and cooperative relationship with customers and co-workers. Required Experience: 1-3 years experience troubleshooting windows PC's In depth knowledge of Window desktop operating systems Preferred Experience: 1-3 years' experience working in a customer facing IT service role. Basic Knowledge of Microsoft Windows Desktop Operating System. Basic Knowledge of Microsoft Windows Desktop Operating Systems and roles. Basic Knowledge of Network printing, Antivirus software packages, core server administration within Microsoft Windows Server, Mac OS, Mobile operating systems (apple iOS and Android) Required Skills, Education and/ or Certifications: High School Diploma CompTIA A+ or similar certifications Preferred Skills, Education and/ or Certifications: Basic knowledge of Cisco, HP, and Palo Alto networking infrastructure, ConnectWise Manage and ConnectWise Automate, VMware vSphere, LogicMonitor, and Veem Backup. One or more of the following certifications: Network +, Server+, Microsoft Azure, Microsoft O365, Cisco Certification Technician (CCT), MD-102 Endpoint Administrator Equal Opportunity Employer - Including Disabled and Veterans #HBS
    $31k-60k yearly est. 48d ago
  • ITS Support Specialist

    St. Norbert College 4.1company rating

    Support specialist job in De Pere, WI

    St. Norbert College (SNC), a nationally ranked, private, Catholic, liberal arts college, is seeking an Information Technology Services (ITS) Support Specialist. This position is responsible for the design, operations, and support of audio-visual (AV) and computing equipment in the college's learning spaces, including classrooms, labs, and meeting rooms. They will deliver “just-in-time” support to faculty in response to technical issues in these environments, and provide documentation and training on how to use learning space technologies. In addition, they will provide general technology support to members of the college community. The ITS Support Specialist will collaborate with other members of the larger ITS team as well as with Facilities, Conference and Event Services, the Registrar, faculty, and staff to design and maintain effective technology-enabled teaching and learning environments. The position requires strong technical expertise in computer and AV equipment, broad user technical support experience, and a firm commitment to providing exceptional customer service. This position is based on campus and requires regular in-person presence. Specific responsibilities: Learning Space Support (25%) Provide technical support for learning space technologies in coordination with the ITS Service Desk and vendors. Maintain support documentation and assist with training materials and sessions. End-User Support (25%) Resolve walk-in and call-in incidents with Service Desk staff. Troubleshoot end-user device issues related to classroom connectivity, software, and limited hardware needs. Learning Space Design & Standards (20%) Recommend and implement designs, standards, technologies, and processes for technology-enabled learning spaces. Evaluate and deploy appropriate operating systems, software, and hardware for classrooms and labs. Application & Inventory Administration (15%) Manage Extron and Neat Pulse applications, including device enrollment, configuration, and troubleshooting. Support refresh planning for AV and learning space technologies and maintain accurate equipment inventories. Network Support (10%) Collaborate with the network team to manage network closet hardware and ensure proper device connectivity. Campus Support (5%) Liaise with Facilities on learning space maintenance and coordinate AV services for special events, including technical assessments and solutions for AV, streaming, and video conferencing. Required Minimum Qualifications: Bachelor's degree in Computer Science or related field 3 years AV, IT, or technical support experience, preferably in an academic environment. Experience supporting faculty and students in an academic environment is a plus. Experience with learning space design. Extron experience and/or certification, including experience with Extron Configurator, Toolbelt, and GlobalViewer software programs Experience with web and video conferencing technologies. Skilled in supporting Apple and Windows-based computers, and iOS and Android tablets and mobile devices. Skilled in exceptional troubleshooting with learning space technologies, including, but not limited to: controllers, projectors, audio systems, Apple and Windows-based computers, Apple TV, document cameras, etc. Ability to analyze technical problems involving the signal flow between IT and AV equipment, conduct testing, and research to determine appropriate solutions. Ability to remain calm under pressure and communicate technical concepts to individuals of all competency levels with tact, patience, and courtesy. Project and time management skills, with the ability to effectively manage competing priorities. Ability to interact professionally with coworkers and customers, particularly in conflict situations. Commitment to a mission-driven environment that is aligned with Catholic, Norbertine, and liberal arts values. The College may consider any equivalent amount of credentials, licensures, training, or experience that provides the necessary knowledge, skills, and abilities to perform the duties and responsibilities of this job. Benefits package: The College offers an outstanding benefits package including health, dental, vision, and life insurance; retirement plan; paid time-off, and tuition waiver. For more information, please visit: ******************************************* Application instructions: Applications received by Monday, December 22, will be given full consideration. However, applications will continue to be accepted until the position has been filled. Please submit a cover letter and resume with your application. St. Norbert College (SNC), a Catholic, Norbertine, and Liberal Arts College, provides an educational environment that fosters intellectual, spiritual, and personal development. As the only Norbertine institution of higher learning in the world, our roots, traditions, and commitments create a unique and enriching educational experience for our students. At SNC, our commitment to communio - the Norbertine ideal of a community united as one - is grounded in the principles of dignity, truth, and justice. Consistent with these principles, St. Norbert is proud to provide equal employment opportunities to all employees and applicants for employment. We seek those who will embrace our mission and commitment to building a vibrant, diverse, and spiritually engaged community (************************* Exempt Scheduled Weekly Hours: 40 The duties and responsibilities listed in this are intended to describe the general nature and level of work that may be performed. The omission of specific statements of duties does not exclude them from the job if work is similar, related or a logical assignment to the job. Percentage of time may vary widely depending on the needs of the position during any particular time period. This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
    $45k-53k yearly est. Auto-Apply 14d ago
  • System Support Specialist

    ATC 4.4company rating

    Support specialist job in De Pere, WI

    Summary of Responsibilities: Join a Great Place to Work! The System Support Specialist is responsible for assessing, installing, maintaining, and upgrading vendor applications across the organization. This role troubleshoots complex user application problems, provides functional and technical expertise within multiple business areas, offers consulting support on cross-functional system issues, and serves as an escalation point for the Service Desk. The Specialist develops business relationships to ensure successful implementation and support of vendor applications. Essential Responsibilities: In this role, you'll use your five years of relevant Information Technology experience combined with at least two years relevant experience in Application Support to: Install, upgrade, and support business applications. Interact with end-users to gather requirements, assist with defining project scope, schedule, and technical requirements. Prepare documentation (technical support, user training, functional and technical design specifications). Troubleshoot applications, perform root cause analysis, and resolve problems. Ensure timely and accurate maintenance of ATC's configuration database for applications. Act as liaison between vendors, IT professionals, and end-users to gather business requests, translate requirements, and make recommendations. Proven expertise installing and supporting applications in virtualized environments (Citrix, VMware). Familiarity with Active Directory, ServiceNow, MS Office Application Suite, MS Outlook, SQL Server, and SharePoint. While we prefer candidates with a background in Computer Science, Management Information Systems, Engineering, or a field related to IT, consideration may be given to individuals with demonstrated progression in relevant work experience. This position could be located at our Pewaukee, De Pere or Cottage Grove, Wisconsin offices. We offer flexible work schedules, though this role is not 100% remote and requires relocation to an area close to one of our office locations. If you're proactive, adaptable, and driven to contribute to a mission that matters, ensuring power delivery and protecting vital infrastructure, we want you to bring your positive energy to ATC! The targeted base pay for this position is $87,300 to $101,800 annually.* Base pay is one component of our comprehensive total rewards package which includes an annual incentive bonus, employer-sponsored pension plan, 401(k) match, HSA contribution, life & disability insurance, health care benefits, generous time off plans, flexible work arrangements, and much more. *The pay range is a general guideline. Employment offers are evaluated individually and consider qualifications, experience, academic achievements, internal equity, and business needs. Pay exceeding the posted range is considered for uniquely qualified candidates. Interested internal candidates, with questions, please consult your Human Resources Business Partner. Number of Openings Available: 0 Posting Date: 2025-11-12 Time Type: Full time Equal Opportunity Employer: Applicants have rights under employment laws. ATC is an equal opportunity employer that seeks to foster diverse teams of talented people working safely together. We respect and embrace diversity of all aspects and hire, train and promote employees without regard to race, color, religion, sex, age, national origin, sexual orientation, disability, genetics, protected veteran status, or any other characteristic protected by law. We encourage women, minorities, veterans and individuals with a disability to apply. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law. Family and Medical Leave Act (FMLA) Poster | U.S. Department of Labor Family and Medical Leave Act Poster Employee Polygraph Protection Act (EPPA) Poster | U.S. Department of Labor ERD-10861 Poster Honesty Testing poster WISCONSIN FAIR EMPLOYMENT LAW
    $87.3k-101.8k yearly Auto-Apply 39d ago
  • Dynamic PC Support Techician

    Worldwide Techservices Open 4.4company rating

    Support specialist job in Green Bay, WI

    Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit
    $36k-52k yearly est. 60d+ ago
  • Newcomer Support Specialist - Health #2025502

    World Relief 3.9company rating

    Support specialist job in Sheboygan, WI

    Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten? Do you believe in our calling as Christians to welcome the least of these and love our neighbor? If you answered ‘yes', to any of the above, World Relief, and millions of people around the world need you. At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering. If you're looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today. ORGANIZATION SUMMARYWorld Relief is a global Christian humanitarian organization whose mission is to boldly engage the world's greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish. Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy. This position is reliant upon funding and may be subject to modification or termination based on resource availability. POSITION SUMMARY:World Relief seeks a Newcomer Support Specialist - Health to provide comprehensive case management and health navigation to program participants as they work toward meeting individualized goals and learn how to navigate their community independently. This role requires a high degree of flexibility to adapt to the changing needs of program participants and will include job duties in areas intensive case management, healthcare coordination, and tailored education programming.ROLE & RESPONSIBILITIES: Enroll participants into programs following applicable grant program guidelines Assist program participants in navigating the healthcare system, including coordinating specialty appointments, referrals, pharmacy pickups, and transportation Provide transportation to participants for medical and other essential appointments, as needed Complete and update plans of care to guide participants through goal-making and achieving self-sufficiency Connect participants to ongoing means of support and services based on individualized service plans and goals Educate participants on various topics of community integration including but not limited to budgeting/financial literacy, digital literacy, household maintenance, independent healthcare navigation, etc. Complete intakes and determine eligibility for services based on prospective program participant needs and staff capacity Participate in staff meetings, ongoing trainings, and other staff development opportunities Case note and maintain case file forms Assist in the completion of monthly, semi-annual, and annual grant program reports Update and maintain databases and spreadsheets for reporting and tracking outcomes Other duties as assigned JOB REQUIREMENTS: Mature and personal Christian faith Committed to the mission, vision, and values of World Relief Desire to serve and empower the Church to impact vulnerable communities Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document Current driver's license and ability to maintain a clean driving record PREFERRED QUALIFICATIONS: Bachelor's degree 2-3 years' experience working in refugee resettlement or a related casework-type field Experience working cross-culturally Fluent in Rohingya or Spanish, preferred World Relief offers a competitive benefits package and employee discount program for full-time, Regular, and part-time (25+ hours per week) employees World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health. ***Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.
    $30k-36k yearly est. Auto-Apply 22d ago
  • Human Services - Economic Support Specialist

    Shawano County

    Support specialist job in Shawano, WI

    Job Summary: Under the direct supervision of the Income Maintenance/Child Support Supervisor, performs intake duties such as eligibility determination and budget work for applicants and recipients of the various public assistance programs such as Wisconsin SHARES - Child Care, FoodShare, Health Care (Medical Assistance and subprograms) and Caretaker Supplement. After training, this position has opportunities to work from home 50% of the time.Essential Duties & Responsibilities:-Interview applicants and assists, if needed, in the completion of the necessary forms for public assistance; verify information on application such as social security number, date of birth, citizenship, income, assets, etc.; advises recipients and/or applicants on the requirements of various programs. -Explain programs, answer questions, provide information on the various programs, and explain client's rights and responsibilities including the reporting requirements. -Complete computer entry for the various programs for processing; maintain all assigned case files; review computer printouts to ensure accuracy, handle case records and case supporting documents. -Refer applicants/recipients to other community resources or social workers as needed or required; refer fraud cases to the Fraud Investigator for investigation/front-end verification; may testify at court proceedings on fraud cases and at Administrative Review proceedings. -Notify clients of any changes in procedures or benefits. -Keep current on all federal and state regulations and requirements for economic assistance. -Performs other related duties as required or assigned.Work Requirements:-High School Diploma or GED.-Requires a valid Wisconsin driver's license and adequate insurance as required by County Policy. -Satisfactory completion of state required New Worker Training.
    $28k-48k yearly est. 1d ago
  • Sales Support Specialist

    Shiocton Cut Stock

    Support specialist job in Shiocton, WI

    Go Fast Manufacturing in New London, WI is looking for one sales support specialist to join our 43 person strong team. We are located on N3752 Drier Rd. Our ideal candidate is attentive, ambitious, and reliable. Job Title: Sales Support Specialist Department: Sales & Marketing Reports To: Sales Manager / Director of Sales Location: New London WI Position Summary: The Sales Support Specialist provides critical administrative, technical, and customer service support to the Sales Department. This role works closely with Sales Engineers, Technical Representatives, and internal teams to ensure accurate quotations, smooth order processing, and excellent customer communication. The Sales Support Specialist plays a key role in coordinating between customers, engineering, and production within a fast-paced OEM manufacturing environment. Key Responsibilities: Sales & Customer Support Serve as a primary internal point of contact for customers, dealers, and sales representatives. Assist with preparing and sending quotations, sales proposals, and order confirmations. Maintain and update customer information, pricing, and order status in CRM and ERP systems. Respond promptly to customer inquiries regarding product specifications, order tracking, and lead times. Support field sales by providing documentation, drawings, and technical data as needed. Order & Documentation Management Coordinate order entry, ensuring accuracy of pricing, specifications, and delivery details. Work with engineering and production to confirm feasibility and scheduling of orders. Prepare and maintain sales reports, forecasts, and dashboards for management review. Support logistics coordination for machine shipments, trade shows, and customer demonstrations. Cross-Department Collaboration Collaborate with engineering, purchasing, and manufacturing teams to communicate customer requirements. Assist marketing with product literature, customer communications, and lead follow-up. Provide feedback from customers to sales and product development teams to support continuous improvement. Qualifications: Education & Experience Associate's or Bachelor's degree in Business, Engineering Technology, or related field preferred. 2+ years of experience in sales support, customer service, or inside sales-preferably in manufacturing or industrial equipment. Familiarity with OEM or capital equipment sales processes is highly desirable. Skills & Competencies Excellent communication, organizational, and multitasking skills. Strong attention to detail and data accuracy. Proficiency in CRM and ERP systems (e.g., Salesforce, Epicor, SAP) and Microsoft Office Suite. Basic understanding of mechanical or industrial equipment a plus. Ability to work effectively in a team-oriented environment with multiple departments. Personal Attributes: Customer-focused with a proactive, problem-solving approach. Dependable, organized, and adaptable to shifting priorities. Team player who supports both sales and operational goals. Compensation & Benefits: Competitive salary based on experience. Comprehensive benefits package (health, dental, vision, 401(k), PTO). Career growth opportunities within a leading OEM manufacturer. We are looking forward to receiving your application. Thank you.
    $34k-59k yearly est. 60d ago
  • Service Support Specialist

    Jewelers Mutual 3.8company rating

    Support specialist job in Neenah, WI

    Now Hiring for January 19th Start Date! Create memorable moments of service that leave every customer feeling valued. As a Service Support Specialist, you'll be the voice of Jewelers Mutual, supporting customers, jewelers, and agents across phone, email, chat, and other channels. You'll handle inquiries, policy updates, and claims with accuracy, empathy, and efficiency, aiming for first-contact resolution every time. Using multiple systems and screens, you'll balance speed with precision while meeting performance goals and exceeding customer expectations. In this role, you'll embrace change, grow professionally, and help shine our reputation for exceptional service and care. Why Jewelers Mutual: Since 1913 we've been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we're financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation. As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry's most trusted advisor by investing in our people, adopting new technologies, and striving for excellence. We're dedicated to fostering growth through collaboration, powered by bold thinking, teamwork, and the passion of our people. Here, you'll: Move fast and embrace change Always look for better ways Grow, thrive, and help shape what's next Join us and be part of a culture where you can make an impact while building your future. What You'll Do: Provide excellent customer service by demonstrating in-depth knowledge of Jewelers Mutual and its products with the goal of outshining the competition with amazing customer care. Responds to omnichannel requests, providing support to customers, jewelers, and agents. Assists customers, jewelers and agents with inquiries, updates, and claim filing, ensuring accurate and timely resolution. Listen actively to customers to identify their needs and aim for first-call resolution. Utilize dual screens and multiple programs efficiently. Maintains consistency in adhering to all customer service performance metrics. Has a drive to meet goals and continuous professional growth. Opportunity for additional project work. Regular attendance, punctuality, and adherence to agreed-upon schedule are conditions of employment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. What You'll Bring: High school diploma or general education degree (GED) minimum requirement. 3 months to 1 year of customer service experience preferred. Proficient in Microsoft Office and Outlook Proficient in keyboarding and navigating multiple systems and screens simultaneously. Displays a high level of confidence, enthusiasm about major milestones, and a positive attitude with the desire to succeed and exceed customer expectations. A passion for jewelry is encouraged. Excels in accuracy, quality, and team collaboration. Embraces change, maintains a positive work environment, and actively engages in an ongoing learning culture. Excellent Multitasking and Computer Skills Demonstrate an ability to display patience, empathy, and active listening skills. What We Offer You: Competitive Compensation & Benefits: Includes performance bonuses, generous paid time off, and a top-tier retirement program with 401(k) matching and additional company contributions. Collaborative Culture: Work alongside talented, passionate peers who value ownership and continuous learning. Community & Giving: Benefit from 50% charitable gift matching and paid volunteer time to support nonprofit causes Great Place to Work Certified: Join a team recognized for an environment of innovation and growth. Accessibility and Accommodations We are committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the application or interview process, please let us know by contacting *************************.
    $27k-33k yearly est. 14d ago
  • Software Technician II

    Us Tech Solutions 4.4company rating

    Support specialist job in Oshkosh, WI

    + The Technician will support senior technicians and engineers in testing vehicles and parts/components, performing configuration changes and repairs of test systems, and following appropriate engineering procedures, standards, and specifications. This role may also provide support in the fabrication and assembly of test fixtures and wiring of related systems/sub-systems. + The objective is to validate new product designs as part of new product development as well as resolve issues on sustaining products. + The Technician is expected to provide exemplary support technical support to the customers of Client's Test and Development. **Responsibilities:** + These duties are not meant to be all-inclusive and other duties may be assigned. + Conduct testing of prototypes and current products to determine capabilities of vehicles/systems and conformance to specifications and/or regulations in partnership with engineers and senior level technicians. + Test and record data using operational knowledge of vehicle systems (CAN, electrical I/O, electrical pneumatic) using manual entry and data acquisition. Troubleshoot systems, perform basic failure analysis and follow detailed test procedures. + Assemble, disassemble, and fabricate complex/customized parts, mechanical structures and test stands/fixtures in partnership with engineers and senior level technicians. + Maintain a safe work environment, adhere to all safety procedures during all aspects of job performance which includes regular exposure to personal and physical hazards. + Operate heavy equipment/machinery or drive vehicles as required for the purposes of testing or material handling. + Determine appropriate test instruments for product testing. + Plan and schedule daily activities to complete assignments in their order of priority to make effective use of time and ensure projects are being completed within identified timeline. + Communicate effectively and work cross functionally to resolve technical problems including the ability to provide constructive feedback to all levels of the organization. Interpret and execute written/verbal directions and instructions. **Required Skills:** + Technical Diploma with three (3) years of experience in engineering or equivalent*. + Must have the ability to read schematics, electronic knowledge and able to complete simple wiring. + Ability to travel 10%. + Ability to read and interpret engineering drawings. **Preferred:** + Automotive CAN communication experience **Education: :** Technical Diploma with three (3) years of experience in engineering or equivalent* **About US Tech Solutions:** US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit *********************** (*********************************** . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
    $54k-83k yearly est. 60d+ ago
  • Tech support

    Global Channel Management

    Support specialist job in Neenah, WI

    Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Qualifications Key responsibilities include: Educate clients regarding equipment and services Provide direction for assistance Qualify and process new sales Opportunities Process Service Requests for equipment repair High school diploma or equivalent. Exhibit proficiency in e-mail and Internet. Proven organizational skills. Strong track record in the area of client service. Flexible to work anytime between the hours of 7AM-7PM Mon-Fri Skills Cisco/CompTIA/Microsoft Certification or equivalent Computer Science Degree preferred Call Center experience preferred. High school diploma or equivalent. Bilingual: French/French Canadian preferred Additional Information $13/hr 3 months
    $13 hourly 14h ago
  • Partner Support Specialist (part-time)

    Via 3.6company rating

    Support specialist job in Green Bay, WI

    Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint - we've got huge goals. As a part-time Partner Support Specialist, you will have the amazing opportunity to interact with one of our main customers: our driver-partners! The Driver Experience Team serves as a direct bridge between Via's brand and the people who actually deliver our services. As a Partner Support Specialist for Via, you'll be on the ground floor at this exciting company ensuring that our driver-partners have a smooth interaction and experience. We strive to create effortless experiences for everyone who reaches out to our team, and we serve as an advocate for our driver-partners in an effort to drive changes to the overall Via's experience. You will make customers feel like they are receiving a world-class education on our product suite; they will feel supported and loved throughout their correspondence with us. We bring the voice of the Via's brand to our drivers, and the voice of our drivers to the broader Via's team. Please note: this is a part-time opportunity at about 20 hours per week. What You'll Do: Serve as the front line, speaking with driver-partners face-to-face, over the phone and through email/SMS to help improve their first experience with Via or manage their accounts Become an expert on our Via software and book rides for our passengers, serving as the first point of contact and helping hand for our riders Thrive in a fast-paced environment tackling an array of customer issues. Deliver above-and-beyond customer service to our driver-partners, finding new and interesting ways to make customers smile. Notice even the smallest trends and pain points, then brainstorm ways in which we can create solutions to improve each customer's experience. Coordinate with management to channel customer feedback to all areas of the business such as technology, marketing, design, and product teams. Who You Are: Clear communicator with excellent reading comprehension and writing skills Excellent computer and technical skills, including experience with Microsoft Office, the Google Suite, previous CRM tools like Salesforce a plus Strong listening skills and a great conversationalist A well-rounded team player who takes ownership of (and pride in) your work A strong work ethic and an entrepreneurial spirit Dynamic; willing to wear multiple hats and work on projects of all types You take initiative to solve problems and get the job done Empathy and the ability to put yourself in the customer's shoes Ability to work Tuesdays and Fridays 5p - 10p; and Saturdays. Compensation and Benefits: Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable Salary: $18/hour We're Via, and we build technology that changes the way the world moves. We're driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive. Our teams of world class engineers, data-scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks; fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more. If you're excited to be at the forefront of modernizing the future of transportation, are up for solving tough problems, and willing to become/already are a transit nerd, we are the place for you. Even if your past experience doesn't align perfectly with every qualification in the job description for this role, we encourage you to apply. You may be just the right candidate for this or other opportunities. Ready to join the ride? Via is an equal opportunity employer.
    $18 hourly 52d ago
  • Medical Support Specialist - RN (Immediate Benefits!)

    Biolife 4.0company rating

    Support specialist job in Fond du Lac, WI

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job Description Please take this virtual tour to get a sneak peek of one of our Plasma Donation Centers. What We Offer: * Comprehensive benefits starting on Day 1 - because your well-being matters * On-demand pay - access a portion of your earned wages before payday * Debt-free education opportunities - earn your degree or certifications with no out-of-pocket costs * Paid training - we'll set you up for success from day one * Career growth and advancement opportunities - build your future here! About BioLife Plasma Services Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will report to the Plasma Center Manager and will perform as a Medical Support Specialist (Plasma Center Nurse) to support plasma center operations. BioLife Plasma Services is a subsidiary of Takeda Pharmaceutical Company Ltd. About the role: Every day, the donors you meet will motivate you. The high-quality plasma you collect will become life-changing medicines. Here, a commitment to customer service and quality is expected. You will determine donor eligibility to donate plasma, management of donor adverse events, review of laboratory test results, and donor notification of unsuitable test results. The Medical Support Specialist (Plasma Center Nurse) works under the guidance of the Center Manager (or Assistant Manager as applicable) for operational guidance and under the management of the Center Physician for medical issues. The Medical Support Specialist will be familiar with regulations of the plasma collection industry or a manufacturing environment. The Medical Support Specialist follows guidance provided by BioLife Medical Affairs and provides center level support of environmental, health and safety (EHS). How you will contribute You will determine donor eligibility; to include, proper management of informed consent, AIDS education and confidential self-exclusion, medical history interview and acceptance requirements, physical examination, blood testing, and reviewing Serological Protein Electrophoresis (SPE). You will evaluate donor reaction(s), which occurs at the facility as outlined in the SOPs. Follow applicable SOPs for medical emergencies including the development of Center Physician's standing orders and donor transport to emergency care facilities. You will refer to the Center Physician or Medical Affairs (as applicable) when in need of providing unacceptable findings to donors, or guidance concerning medical or technical issues, including donor safety and eligibility. You will support the Hepatitis B and Seasonal Flu vaccination programs for employees as applicable. You will manage employee incidents and determine whether further evaluation is required by occupational health/ER. Refer to EHS guidance regarding employee incidents. You can be a Pandemic Coordinator when authorized by EHS and support investigations associated with pandemic threats within the local community as indicated by EHS or Medical Affairs. What you bring to Takeda: High school diploma or equivalent to including graduate equivalent of a recognized educational nursing program with state requirements Currently licensed or certified in the state where responsibilities will be assigned: Registered Nurse (RN), Nurse Practitioner (NP) or Physician Assistant (PA) Current Cardiopulmonary Resuscitation (CPR) and AED certification Fulfill state requirements (in state of licensure) for basic IV therapy Satisfactorily complete the FDA approved training requirements for BioLife Medical Support Specialist Two years in a clinical or hospital setting What Takeda can offer you: Every day at Takeda, we feel good knowing that what we do helps improve the lives of patients with rare diseases. At BioLife, while you focus on our donors, we will support you. We offer a purpose you can believe in, a team you can count on, opportunities for career growth, and a comprehensive benefits program to include medical/dental, paid time off and retirement benefits, all in a fast-paced, friendly environment. More about us: At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work. Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to bring Better Health and a Brighter Future to people around the world. BioLife Compensation and Benefits Summary We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. For Location: USA - WI - Fond du Lac U.S. Hourly Wage Range: $23.85 - $32.79 The estimated hourly wage range reflects an anticipated range for this position. The actual hourly wage offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual hourly wage offered will be in accordance with state or local minimum wage requirements for the job location. U.S. based employees may be eligible for short-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation. EEO Statement Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law. Locations USA - WI - Fond du Lac Worker Type Employee Worker Sub-Type Regular Time Type Part time Job Exempt No
    $23.9-32.8 hourly 12d ago
  • Float Direct Support Specialist

    Agape of Appleton 3.7company rating

    Support specialist job in Kimberly, WI

    Job DescriptionPay for a Float Caregiver, also known as a Float Direct Support Specialist, now starting at $18.55 per hour plus overtime eligible! About Agape of Appleton: A non-profit human services agency providing residential support services to individuals with differing abilities Benefits: $0 premium health insurance options Low premium dental, vision, short-term disability, and life insurance plans Flex and health savings accounts 403(b) retirement plan Bonus opportunities Flexible scheduling Time and one-half for hours worked on recognized holidays. 1 week vacation and 6 PTO days in the first year Paid training and continuing education Room for growth within the company Fun, supportive, and diverse work environment Pay now starting at $18.55 per hour with overtime eligibility. Responsibilities: Assist individuals with daily living activities such as bathing, making meals, toileting, and transportation. Float between 2 to 3 programs Required to work 40 to 48 hours minimum per week. Must be flexible with hours to work, with the ability to work various shifts such as days, evenings, and weekends. Qualifications: Must be at least 18 years of age. Maintain a valid driver's license. Be mentally and physically capable of assisting residents based on their needs. A strong passion for helping others with mental and physical disabilities. Prefer candidates to have at least 2-3 years of caregiving experience Visa sponsorship is not offered for this position. Candidates must be legally authorized to work in the United States. Agape of Appleton, Inc. is an Equal Opportunity/Affirmative Action employer and does not discriminate against otherwise qualified applicants based on race, color, creed, religion, ancestry, age, sex, marital status, or national origin. Minorities, females, protected veterans, and individuals with disabilities are encouraged to apply. In accordance with the ADA, Agape will make reasonable accommodations to a qualified applicant (or existing employee) with a known physical or intellectual disability, unless the accommodation would impose an undue hardship according to ADA guidelines. Should you be chosen, employees are required to pass a pre-employment physical, TB test, and background checks. Powered by JazzHR oHqC0ZACcR
    $18.6 hourly 5d ago
  • 1st Shift-Production Support Specialist

    Shoptikal, LLC

    Support specialist job in De Pere, WI

    1st Shift-Production Support, $500 Sign On Bonus Monday-Friday: 8:30am - 5pm Starting pay is $18/hour, plus Production & Attendance Incentives! Are you looking for an opportunity to work in a progressive manufacturing environment where your work means bringing clear sight to our patients? Shopko Optical is seeking Production Specialists to join our team at our manufacturing facility in De Pere, Wisconsin. POSITION SUMMARY: Provide supplies such as frames and lenses to the production lab for the fabrication of eyeglasses for the stores. Partner with team to execute lab inventory processes. Place orders with vendors to ensure adequate levels of supplies for daily operations. Partner with vendors to adequately fill and expedite orders. Answer any questions and provide status updates to the production team and stores. DUTIES AND RESPONSIBILITIES: PRODUCTION OPERATIONS • Process merchandise and supply orders by accurately sorting and pulling supplies (frames, lenses, etc.) for fabrication of eyeglasses for the stores • Order appropriate stock to maintain the right inventory levels and coordinate inventory procedures as directed • Receive inbound shipments accurately and place in proper location in the Optical Lab and ensure all paperwork associated with orders is handled correctly • Follow up with vendors to resolve shipping or pricing issues • Communicate out of stock issues to the production team and stores • Adjust orders as needed to provide a substitute for backordered product • Prepare orders for delivery by ensuring all orders are packaged correctly and placed in the proper outbound delivery location • Receive, inspect, sort and properly locate all returns from the stores • Process all corporate directed recalls/returns according to company standards CUSTOMER SUPPORT • Respond to inquiries from internal and external customers related to support areas • Provide the production team and stores with status updates as needed • Partner with vendors to adequately fill and expedite orders MAINTAIN SAFE WORK ENVIRONMENT • Follow all company and lab policies and guidelines • Adhere to safety guidelines and OSHA regulations • Ensure orders are fabricated only if a work ticket is provided • Perform stretching before reporting to workstation MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS: • High School Graduate or equivalent preferred • Optical experience a plus, but not required • Excellent customer service skills (ability to build and maintain positive customer relations and handle customer requests in a timely, professional, and accurate manner) • Strong written and oral communication skills • Interpersonal skills • Computer skills (Microsoft Office, Outlook, data entry, etc.) • Ability to problem solve in a professional manner and timely fashion • Analytical and decision-making skills • Self-motivated and detail oriented • Ability to multi-task and prioritize ESSENTIAL FUNCTIONS & WORK REQUIREMENTS: • Ability to effectively communicate at all levels within the organization through written and two-way verbal communication • Able to read and write at a high school level • Able to sit or stand for extended periods of time • Able to operate various office equipment and Optical Lab equipment • Demonstrate physical agility (bending, climbing, twisting, squatting, lifting, pushing, reaching, etc.) on a repetitive basis • Ability to lift an average of 10 pounds on a repetitive basis • Ability to see (Near, Distance, Color, and Depth Perception) • Manual and finger dexterity, as well as hand/arm steadiness • Ability to grip and hold items • Good eye and hand coordination • Ability to work in a fast-paced production environment • Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines • Able to travel independently to support Company objectives and personal development These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
    $18 hourly Auto-Apply 60d+ ago
  • Computer Field Technician

    Bc Tech Pro 4.2company rating

    Support specialist job in Green Bay, WI

    Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.
    $27k-36k yearly est. 14h ago
  • Partner Support Specialist (part-time)

    Via of The Lehigh Valley 3.6company rating

    Support specialist job in Green Bay, WI

    Via is using technology to transform transportation around the world. From changing a single person's daily commute to reducing humanity's collective environmental footprint - we've got huge goals. As a part-time Partner Support Specialist, you will have the amazing opportunity to interact with one of our main customers: our driver-partners! The Driver Experience Team serves as a direct bridge between Via's brand and the people who actually deliver our services. As a Partner Support Specialist for Via, you'll be on the ground floor at this exciting company ensuring that our driver-partners have a smooth interaction and experience. We strive to create effortless experiences for everyone who reaches out to our team, and we serve as an advocate for our driver-partners in an effort to drive changes to the overall Via's experience. You will make customers feel like they are receiving a world-class education on our product suite; they will feel supported and loved throughout their correspondence with us. We bring the voice of the Via's brand to our drivers, and the voice of our drivers to the broader Via's team. Please note: this is a part-time opportunity at about 20 hours per week. What You'll Do: Serve as the front line, speaking with driver-partners face-to-face, over the phone and through email/SMS to help improve their first experience with Via or manage their accounts Become an expert on our Via software and book rides for our passengers, serving as the first point of contact and helping hand for our riders Thrive in a fast-paced environment tackling an array of customer issues. Deliver above-and-beyond customer service to our driver-partners, finding new and interesting ways to make customers smile. Notice even the smallest trends and pain points, then brainstorm ways in which we can create solutions to improve each customer's experience. Coordinate with management to channel customer feedback to all areas of the business such as technology, marketing, design, and product teams. Who You Are: Clear communicator with excellent reading comprehension and writing skills Excellent computer and technical skills, including experience with Microsoft Office, the Google Suite, previous CRM tools like Salesforce a plus Strong listening skills and a great conversationalist A well-rounded team player who takes ownership of (and pride in) your work A strong work ethic and an entrepreneurial spirit Dynamic; willing to wear multiple hats and work on projects of all types You take initiative to solve problems and get the job done Empathy and the ability to put yourself in the customer's shoes Ability to work Tuesdays and Fridays 5p - 10p; and Saturdays. Compensation and Benefits: Final salary will be determined by the candidate's experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable Salary: $18/hour We're Via, and we build technology that changes the way the world moves. We're driven by a simple mission: to create modern and efficient public transportation systems that provide far greater access to jobs, healthcare, and education. With our best in class suite of products, we make transit thrive. Our teams of world class engineers, data-scientists, product managers, operations specialists, marketers, transit experts and more bring cutting-edge AI-powered software and innovative technology-enabled operations to our partners across the globe. Founded in 2012, Via builds solutions to digitize, automate, and enable data-driven decision making for entire transportation networks; fixed-route buses, microtransit, paratransit, school buses, autonomous vehicles, and more. If you're excited to be at the forefront of modernizing the future of transportation, are up for solving tough problems, and willing to become/already are a transit nerd, we are the place for you. Even if your past experience doesn't align perfectly with every qualification in the job description for this role, we encourage you to apply. You may be just the right candidate for this or other opportunities. Ready to join the ride? Via is an equal opportunity employer.
    $18 hourly Auto-Apply 60d+ ago
  • Intensive Direct Support Specialist

    Agape of Appleton 3.7company rating

    Support specialist job in Kaukauna, WI

    Pay for a Behavioral Support Specialist, also known as an Intensive Direct Support Specialist, now starting between $18.55 to $20.60 per hour plus overtime eligibility! About Agape of Appleton: A non-profit human services agency providing residential support services to individuals with differing abilities Programs: Due to some behaviors, we are looking for someone that is patient and has a positive outlook. It is a duplex, and we have 1 participant (male) on each side. (The staffing is 1-on-1.) Responsibilities: Display behavioral support using Behavioral Support Plans and Trauma Informed Care approaches. Provide direct care support to individuals including personal cares, medication administration, behavioral intervention, and health monitoring. Qualifications: Prior experience working with autistic individuals, aggressive behaviors, behavioral support plans, and trauma-informed care is required A strong passion for helping others with autism and intellectual and physical disabilities Be mentally and physically capable to assist participants based on their needs Must be at least 18 years of age Maintain a valid driver's license with excellent driving record Visa sponsorship is not offered for this position. Candidates must be legally authorized to work in the United States. Benefits: $0 premium health insurance options Low premium dental, vision, short-term disability, and life insurance plans Flex and health savings accounts 403(b) retirement plan Bonus opportunities Flexible scheduling Time and one-half for hours worked on recognized holidays. Generous paid time off benefits, Including: 6 paid personal/sick days per year, 1 week of paid vacation in the 1st year of employment, 2 weeks of paid vacation in the 2nd-4th years of employment, 3 weeks of paid vacation in the 5th-9th years of employment, and 4 weeks of paid vacation in the 10th year of employment. Paid training and continuing education Room for growth within the company Kind, supportive, and diverse work environment - all are welcome at Agape! Pay now starting between $18.55 to $20.60 per hour based on level of experience. Time and a 1/2 per hour for hours worked over 40 per week. Keywords: Group Home, AFH, Adult Family Home, Assisted Living, trauma-informed care, autism, behavioral support Agape of Appleton, Inc. is an Equal Opportunity/Affirmative Action employer and does not discriminate against otherwise qualified applicants based on race, color, creed, religion, ancestry, age, sex, marital status, or national origin. Minorities, females, protected veterans, and individuals with disabilities are encouraged to apply. In accordance with the ADA, Agape will make reasonable accommodations to a qualified applicant (or existing employee) with a known physical or intellectual disability, unless the accommodation would impose an undue hardship according to ADA guidelines. Should you be chosen, employees are required to pass a pre-employment physical, TB test, and background checks.
    $18.6-20.6 hourly Auto-Apply 17d ago

Learn more about support specialist jobs

How much does a support specialist earn in Neenah, WI?

The average support specialist in Neenah, WI earns between $26,000 and $56,000 annually. This compares to the national average support specialist range of $25,000 to $64,000.

Average support specialist salary in Neenah, WI

$38,000

What are the biggest employers of Support Specialists in Neenah, WI?

The biggest employers of Support Specialists in Neenah, WI are:
  1. ASTON FRANCE
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