Job Title: CSC Customer Service Rep I Payrate: $18/hr To be considered, please ensure you live within a reasonable commuting distance of Temple, TX ** Interviews are underway and the targeted start date for this class is, Jan 12 2026
*** If selected, the onsite training hours will be from 8am to 5pm Monday through Friday, for 3 weeks in total
**** After training, you will work 40 hours per week. Your 8-hour shifts can be scheduled anytime between 7 AM and 7 PM, Monday-Friday.
Essential Functions of the Role
• Under general supervision, communicates to Members policies, procedures, and services to ensure complete knowledge of the Plan.
• Must adhere to call handling goals of 80% of calls answered within 30 seconds. Helps and adheres to call abandonment rate of less than five percent (5%) with average hold time not to exceed 2 minutes based on regulatory requirements. Within 60 days of employment on the floor, must meet monthly quality goal of ninety-two percent (92%) or greater based on two percent (2%) of calls monitored. Helps and meets schedule adherence goals based on department policy successful completion of proficiency testing following initial Advocate training.
• Serves as a primary contact for benefits, premium payments and simple enrollment inquiries for Personal Plans based on first contact resolution guidelines. Verifies demographic information on all inquiries and updates the Plan system.
• Helps Members with concerns and effectively works toward a resolution before the concern escalates to a complaint.
• Accesses appropriate sources to obtain benefit information requested by Member..
• Accurately documents phone log records for each inquiry with appropriate messaging based on department standards.
Key Success Factors
• Requires successful completion of proficiency testing following initial Advocate training.
• Must successfully complete Customer Service training and successfully pass proficiency exam to maintain CSA position.
• Must successfully complete spelling, grammar, and basic computer skill testing during job interview.
• Must be proficient in typing and basic computer skills.
• Perform well in a fast-paced, stressful routine work environment.
• Must have good phone etiquette and uses effective communication skills (both verbal and written).
• Must be familiar with policies, procedures and new products offered by Marketing and completes training as required.
• Must be able to multi-task.
• Must be knowledgeable in public relations with a diverse customer base.
• Must be able to problem solve and act as advocate for the customer.
Belonging Statement
We believe that all people should feel welcomed, valued, and supported, and that our workforce should be reflective of the communities we serve.
QUALIFICATIONS
• EDUCATION - H.S. Diploma/GED Equivalent
• EXPERIENCE - Entry Level
Kindly get back with answers:
Q1: How many years of exp in answering phones for public and internal (employee, patient, visitor) customers: documentation and dispatch of work requests.
Q2: Are you okay with shift starting from 6:30 AM - 3:30 PM
Q3: For submission; kindly share MM/DD of Birth (no year)
$18 hourly 2d ago
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IT Help Desk Technician
McLane Intelligent Solutions 4.7
Support specialist job in Temple, TX
At McLane Intelligent Solutions, our IT Help Desk Technicians play a crucial role in ensuring our clients receive the best technical support possible. This position focuses on diagnosing and resolving technical issues promptly while providing outstanding customer service. Technicians engage with clients through various communication channels, ensuring a seamless experience that enhances their operational efficiency.
Responsibilities:
Provide first-level technical support to end users for various software and hardware issues.
Document all interactions and resolutions in our ticketing system for tracking and future reference.
Effectively manage incoming calls, emails, and ticketing inquiries, prioritizing them as necessary.
Collaborate with other IT teams to escalate unresolved issues and ensure timely resolution.
Continuously learn and stay updated on new technologies and systems relevant to the company's services.
Requirements
Strong passion for technology and helping others with IT issues.
Familiarity with Windows operating systems, Microsoft Office Suite, and basic network troubleshooting.
Excellent communication skills and a customer-oriented attitude.
Experience with ticketing systems and remote support tools is a plus.
Ability to work well under pressure and manage multiple tasks simultaneously.
Helpful to have IT certifications such as CompTIA A+, Network+ or similar.
High school diploma required; Associate's or Bachelor's degree in IT or related field preferred.
Previous experience in a Help Desk role or customer service experience is highly valued.
Benefits
Competitive base salary.
Comprehensive benefits package including health insurance, retirement plans, and paid time off.
Ongoing training and professional development opportunities.
Fast-paced and collaborative work environment with opportunities for career advancement.
$28k-49k yearly est. Auto-Apply 60d+ ago
Computer Field Tech Position- Killeen TX
BC Tech Pro 4.2
Support specialist job in Killeen, TX
This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you.
Job Details
This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket.
You will be completing hardware part replacements for Dell and Lenovo warranty services.
Pay period -every Friday after the first week of completing tickets.
You must have a reliable form of transportation to run these calls.
You must have access to a computer and the internet to log onto your portal.
Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls.
You will be responsible for contacting your customers and confirming a window to go onsite to complete the service.
Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.
$35 hourly 60d+ ago
TGCM Site Services Technician 1 - Taylor TX
Matheson Tri-Gas, Inc. 4.6
Support specialist job in Taylor, TX
TGCM TECHNICIAN LEVEL I PURPOSE To define the job description for a TGCM (Total Gas Chemical and Management) Site Services Technician Level I at any customer's semiconductor facility that is serviced by Matheson. SCOPE The information contained in this document applies to all Matheson TGCM (Total Gas Chemical and Management) Site Services Technician Level I, depending on scope of work defined in contract with customer.
GENERAL
Reports to Matheson TGCM (Total Gas Chemical and Management) Site Services
Manager.
Position Summary
TGCM (Total Gas Chemical and Management) Site Services Technician Level I work at customer's facilities and will perform routine duties detailed in this specification, based on terms of contract with customer.
Essential Accountabilities
Safety Function
Perform all duties following appropriate work instructions and procedures. Wear appropriate PPE (personal protective equipment) for tasks requiring use of PPE. Bring safety issues to the attention of the Site Services Manager. Responsible for safely operating and maintaining equipment required for the customer to produce their products. Work is typically in a team environment.
Quality Function
Follow work instructions and established procedures. Bring ideas for improvement to the TGCM Site Services Manager for consideration. Work schedule will
be performed by the terms of the contract with the customer. Complete all training that is required (based on scope of contract).
Productivity Function
Complete work as time permits. Capture all relevant information on completed work and send daily to TGCM Site Services Manager (and other recipients as required by the TGCM Site Services Manager).
Training, Education and Experience Required
High school diploma required. Prefer Associates degree in Technical discipline. Ability to work shift work as required.
Detailed Description of Activities
TGCM Site Services Technician Level I will maintain a safe work environment.
TGCM Site Services Technician Level I will complete all safety training in accordance with the schedule.
TGCM Site Services Technician Level I is required to safely handle chemical and gas containers in accordance with work instructions.
TGCM Site Services Technician Level I is responsible for completing the following duties, as required by the scope of the contract in place with the customer:
All work to be performed in a safe manner, following all workplace safety protocols and requirements
Operation of chemical and gas distribution systems
HPM and inert cylinder changes (including tonners, packs, tube trailers and other bulk containers as required)
Chemical container changes (including drums, totes and other bulk containers as required)
Rounds and readings, as required
Inventory of chemicals and gases, as required
Fab deliveries, as required
Alarm response on equipment operated and maintained by Matheson
Gas and chemical system preventive maintenance and repair, as required
Purification system operation and maintenance, as required
Unloading of trucks using PIT (powered industrial truck) and manual equipment such as carts and pallet jacks
Write Safe Work Permits for contractors, as needed
Emergency Response Team member, as required
Manage hazardous and non-hazardous waste, as required
Escalation of issues (shutdowns, safety concerns, customer requests, etc.) to the appropriate person(s), as required
Participation in audits, as required
Complete training to adhere to customer requirements, if required Housekeeping, keeping Matheson areas clutter-free and clean Other duties as assigned
Matheson is an Equal Opportunity Employer that complies with the laws and regulations set forth under EEOC. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. EOE AA M/F/VET/Disability
$41k-53k yearly est. 60d+ ago
IT Support Specialist
Peoplesharp
Support specialist job in Round Rock, TX
Do you want to work with a variety of technologies on a daily basis? Peerless Tech is seeking a skilled and customer-focused Level 2 Technical SupportSpecialist to join our growing Managed Service Provider (MSP) team. As a Level 2 Technical SupportSpecialist, you will be responsible for resolving technical issues, supporting our clients' IT infrastructure, and collaborating with others to ensure optimal service delivery. This is an in-person job located in Round Rock, Texas.
We'll Provide:
Pay range of $28-$38 per hour
Paid time off and paid sick time
Support/mentorship and a small team work environment
Opportunities for continued growth and learning
What You'll Do:
Provide technical support for Level 1 and Level 2 client issues via phone, email, chat, and our ticketing system with occasional travel to client locations
Troubleshoot and resolve problems related to hardware, software, networks, and security
Install, configure, and maintain various IT systems and applications
Respond to tickets in accordance with SLA guidelines and document all support activities
Assist with onsite and remote support for clients as needed
Contribute to the development of knowledge base articles and technical documentation
Participate in projects and new technology implementations
Skills You'll Need:
Valid license and reliable transportation to travel to client sites
Minimum 2 years IT industry experience in SMB environments - MSP experience preferred
Strong knowledge of Windows operating systems, Active Directory, and Microsoft 365 administration
Familiarity with networking concepts, firewalls, and VLANs
Exceptional verbal and written communication skills with an emphasis on being clear, concise, and friendly
Ability to lift 40 pounds (Computers, printers, cables, batteries, etc.)
Ability to work with cabling in cubicle floor arrangements, walls, or ceiling using a ladder
Nice to Have:
Experience with virtualization technologies (VMware, Hyper-V)
Experience with Microsoft Remote Desktop environments
Experience with ticketing systems (e.g., Autotask)
Knowledge of cybersecurity best practices
Next Steps:
Quick apply with your resume here
Or
Get a head start on our application and aptitude testing process here: ********************************************************************
$28-38 hourly Auto-Apply 37d ago
Information Technology Support Specialist
Green Echo 3.7
Support specialist job in Waco, TX
Job DescriptionOur client, a large multi-billion dollar company, is seeking a Information Technology SupportSpecialist to join their team. In this role, you will be responsible for providing exceptional customer service and technical support to a network of distributors across the United States. You will be working inside of our ticketing service Freshservice and may be required to assist in chat queues at times.
Responsibilities:
Responding to incoming calls and emails from distributors in a timely and professional manner
Troubleshooting technical issues and providing technical support to distributors
Escalating complex issues to senior team members when necessary
Utilizing Freshservice to track, document, and resolve issues
Maintaining accurate records of customer interactions and transactions
Identifying and escalating trends and patterns in customer issues to improve processes
Providing exceptional customer service and ensuring customer satisfaction
Participating in team meetings and trainings to enhance technical knowledge and skills
Requirements:
Bachelor's degree in a related field or an Associate's degree with relevant work experience
Exceptional customer service and communication skills
Ability to troubleshoot technical issues and provide technical support
Familiarity with ticketing systems and chat queues
Ability to learn and adapt to new technologies and software quickly
Certifications such as A+, Network+, and Security+ are helpful but not required
Ability to complete 6 weeks of training
Ability to work independently and as part of a team
Ability to multitask and prioritize in a fast-paced environment
$39k-72k yearly est. 15d ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Support specialist job in Killeen, TX
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$64k-89k yearly est. 24d ago
IT Help Desk Support - Level II (MSP)
K2 Staffing
Support specialist job in Round Rock, TX
Summary Our client is a leading IT Solutions Company located in Round Rock, TX and they are in need of an IT Help Desk Support Technician - Level 2 (w/ Managed Services Provider experience). A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs.
Duties & Responsibilities
Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
Deploying and managing Windows Servers and Active Directory
Designing and deploying Local Area Networks
Implementing and monitoring network security
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Performing network infrastructure troubleshooting
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
New User On-boarding
Qualifications & Requirements
Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
Three years of experience in a client-facing environment such as sales engineering
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya, Connectwise, or Ninja.
Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise.
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
$37k-62k yearly est. 60d+ ago
IT Help Desk Support - Level II (MSP)
K2 Staffing, LLC
Support specialist job in Round Rock, TX
Job DescriptionSummaryOur client is a leading IT Solutions Company located in Round Rock, TX and they are in need of an IT Help Desk Support Technician - Level 2 (w/ Managed Services Provider experience). A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a client's business needs.
Duties & Responsibilities
Work with sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
Deploying and managing Windows Servers and Active Directory
Designing and deploying Local Area Networks
Implementing and monitoring network security
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Performing network infrastructure troubleshooting
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
New User On-boarding
Qualifications & Requirements
Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
Three years of experience in a client-facing environment such as sales engineering
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya, Connectwise, or Ninja.
Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise.
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
$37k-62k yearly est. 15d ago
Insurance Support Specialist
Texell Credit Union 3.7
Support specialist job in Temple, TX
Texell, named one of the BEST credit unions to work for in the nation by the Credit Union Journal, is seeking an Insurance SupportSpecialist to work onsite at our Temple, TX headquarters. This role will require the chosen candidate to complete and pass an insurance licensure exam which is paid for by Texell.
Texell has been honored with the Excellence in Lending Award from CUNA Mutual Group, the Desjardins Adult Financial Literacy Award from the Texas Credit Union League, the Best Bank/Credit Union by the readers of the Temple Daily Telegram, Best Credit Union by the readers of the Killeen Daily Herald and the Belton Journal and consistently earns the highest five-star, superior rating for financial soundness from Bauer Financial.
As an Insurance SupportSpecialist, you will:
Complete and pass an insurance licensure exam which is paid for by Texell.
Essentially be supporting two departments - Lending and Texell Financial.
Be responsible for various reports, with both daily and monthly deadlines.
Be on the phone. A lot. At Texell, we don't sugar coat things and are very clear about expectations. You will make a wide variety of phone calls. For example, you'll support Lending by making phone calls that are welcoming new members to Texell but also make phone calls that are trying to remedy insurance snafus. Oh, and Texell Financial we want all our members to gain the benefits of having Texell Financial as their insurance of choice. So naturally, you'll be a sales advocate for Texell Financial.
Have the potential to grow into a sales agent! Yes! Here it is. This is your steppingstone. What do you need to do? Knock our socks off. Go above and beyond. Be a Rockstar.
We're looking for someone who:
Has a high school diploma or GED.
Can navigate Microsoft Excel spreadsheets like a Jedi. Do you speak VLOOKUP and COUNTIF? Even better.
Has a minimum of 2 years' experience in an administrative role.
Has stable job history. We love to see candidates who have been with their employers for 2+ years. Job loyalty is important to us!
Has excellent communication skills both written and verbal. Yes, you see this all the time. But with this position, it's critical.
We want you to know that Texell:
Values its' employees, members, and communities they serve.
Recognizes and rewards hard work via quarterly events such as the Annual Awards Banquet, Employee Family Day, and much more!
Proudly participates in Corporate Challenge hosted each Fall with the City of Temple.
Is passionate about helping those in need and volunteers for several events each month.
Offers an excellent benefits package, including health, dental, vision, 401K with a dollar for dollar match up to 6%, tuition reimbursement, and paid vacation and sick time.
$30k-37k yearly est. 3d ago
International Shipping & Production Support Specialist
The A List
Support specialist job in Leander, TX
A North Austin promotional products company is seeking an International Shipping & Production SupportSpecialist to join their tight-knit team starting in January. This role averages 32 hours per week and is ideal for someone who is detail-oriented, reliable, and enjoys a mix of logistics and hands-on production work.
Responsibilities
Prepare and process international shipments using DHL, FedEx, UPS, and Airwave Freight
Generate labels, commercial invoices, customs documentation, and tracking details
Coordinate pickup schedules and ensure accurate delivery information
Monitor shipments and resolve delays or carrier issues as needed
Maintain organized shipping records and inventory logs
Assist across departments when needed, including:
Packing and shipping domestic orders
Kitting promotional materials
Pressing logos on apparel
General production support
Follow company quality and accuracy standards in all tasks
Schedule & Compensation
Approximately 32 hours/week
Starting January
Healthcare and additional perks available
Supportive workplace with excellent team tenure
$52k-95k yearly est. 49d ago
Phone Support & Preparedness Specialist
Mira Safety 4.3
Support specialist job in Cedar Park, TX
Reports To: Director of Sales & Customer Service Compensation: $25/hour + performance-based incentives Schedule: Monday-Friday, 9:00 AM - 6:00 PM CT
This role is ideal for candidates with a background or strong interest in emergency preparedness, tactical equipment, or military/law enforcement environments.About MIRA SafetyMIRA Safety is committed to safeguarding lives with cutting-edge protective gear, from military-grade gas masks to advanced safety solutions for civilians, first responders, and tactical professionals. Our mission is to empower individuals and organizations with reliable, top-tier safety equipment, ensuring they are prepared for the unexpected.
We operate in a high-accountability, fast-paced environment where preparedness, ownership, and execution matter. Our team is mission-driven, detail-oriented, and built around individuals who take pride in educating customers and helping them make confident, informed decisions in high-stakes situations.
As we continue to grow, we are seeking driven, disciplined, and mission-aligned individuals who want to help build a globally trusted preparedness brand.
About the Role
This is not a traditional call-center role.
The Phone Support & Preparedness Specialist serves as both a frontline customer advocate and a trusted preparedness consultant. You will educate customers on complex protective equipment, guide purchasing decisions, overcome objections, and identify opportunities to upsell and cross-sell-while delivering a high-trust, professional customer experience.
You will own conversations end-to-end, operate with urgency, and align customer needs with MIRA Safety's product ecosystem. This role works closely with Sales, Customer Service, and Leadership to support revenue growth and long-term customer success.
This Role Is a Strong Fit If You:
Thrive in mission-driven, high-ownership environments
Are comfortable discussing tactical, emergency, or safety-related equipment
Enjoy educating customers and guiding purchasing decisions
Can balance empathy with confidence and authority
Are motivated by performance, growth, and accountability
Key Responsibilities
Handle ~70 inbound and outbound customer calls per day with professionalism and authority
Conduct consultative, solution-oriented conversations (not scripted call handling)
Educate customers on CBRN equipment, emergency preparedness solutions, and proper product use
Identify customer needs and recommend appropriate products or alternatives
Confidently upsell, cross-sell, and overcome objections when appropriate
Support order placement, troubleshooting, and post-purchase inquiries
Maintain accurate, detailed records in CRM and ticketing systems
Own customer issues end-to-end and ensure timely resolution
Communicate order issues, trends, and customer feedback to Sales and Leadership
Continuously develop product, industry, and preparedness knowledge
Operate effectively in a fast-paced environment with shifting priorities
Maintain punctual, reliable onsite attendance
Perform other duties as assigned
Physical & Work Environment Requirements
Office-based environment
Ability to sit for extended periods
Ability to lift up to 10 lbs
No travel required
Minimum Requirements
2+ years of phone-based customer-facing experience with consultative and/or sales components
Demonstrated ability to overcome objections and influence purchasing decisions
Strong verbal communication skills with the ability to explain technical or complex products
Experience using CRM, ticketing, or order management systems
Proficiency with Google Workspace or similar productivity tools
Demonstrated empathy, patience, and professionalism in high-stress customer interactions
Ability to work onsite, full-time (Monday-Friday, 9:00 AM - 6:00 PM CT
Strongly Preferred Qualifications
Prior CBRN, emergency preparedness, or safety equipment experience
Military, law enforcement, or first responder background
Veterans/current service members: DD-214 or statement of service preferred
Tactical gear or preparedness market experience (professional or personal)
Familiarity with the Entrepreneurial Operating System (EOS)
Comfort delivering paid consultations or advisory-style customer calls
Hiring Process
Qualified candidates will be invited to complete a Culture Index assessment as part of the evaluation process.
Benefits
Competitive hourly compensation with performance-based incentives
Health, dental, and vision benefits
Paid time off and holidays
Ongoing training and professional development
Opportunity to grow into senior support, sales, or consulting roles
Supportive, mission-driven team environmen
If you are a highly motivated individual looking to grow your career in business development, we want to hear from you!
MIRA Safety is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.
$25 hourly Auto-Apply 6d ago
Math Support Specialist - Middle School
Smartstart Education
Support specialist job in Killeen, TX
Middle School Math Tutors
Are you passionate about teaching and learning? Are you motivated to make a positive impact in the lives of urban, working-class youth? If yes, this position with SmartStart Education is right for you!
The Job:
SmartStart Education seeks a small group Math tutor to work with small groups of middle school students Tuesday through Thursday. Each small group consists of 1-4 students. Each group consists of students who have been identified as students who are struggling with fundamental Math skills. Students are from Grades 6 through 8.
The tutor will work with each group several times throughout the week at a middle school in Killeen, TX. Groups will take place within the classroom (push-in services) or outside of the classroom (pull-out services). Tutors should be flexible and comfortable with both settings. Each tutor will be given the responsibility of taking daily attendance and monitoring student progress using a personal device (mobile phone).
Job Details:
The tutoring position begins promptly on October 21, 2025 and ends on March 12, 2026. The schedule will be 7:00am to 3:00pm, 7:30am to 4:00pm or 7:50am to 4pm depending on site. Applicants are encouraged to schedule interviews as soon as possible to allow ample time to complete onboarding steps. Failure to do so may result in a position being unavailable.
Qualifications:
If you believe that this position aligns with your qualifications and showcases your exceptional skills, we kindly request your confirmation regarding your ability to meet the following minimum requirements:
Possession of a bachelor's degree from an accredited institution in any field is mandatory. ***Please note that applications with anticipated graduation dates will not be considered.
Demonstrated experience of at least one year in teaching or tutoring, either within a school environment or another educational setting.
Comprehensive understanding of the unique challenges faced by urban students, schools, and communities, encompassing racial disparity, socio-economic disparity, and cultural disparity.
Mastery of middle school Math concepts and skills, substantiating proficiency in the subject matter.
Display of genuine passion and unwavering commitment towards fostering the success of students.
Exemplary punctuality, ensuring timely attendance and adherence to established schedules.
Proficiency in communication skills, enabling effective and articulate interaction with students, colleagues, and interested parties.
Ability to comfortably commute to the designated location.
If you are confident in meeting these minimal qualifications, we encourage you to proceed with your application.
$34k-58k yearly est. 60d+ ago
Support Technician
Daveandbusters
Support specialist job in Killeen, TX
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times.
NITTY GRITTY DETAILS:
Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway.
Assists Guests by repairing and maintaining amusements equipment in a timely manner.
Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas.
Assists the Guest with all requests and answers questions as needed and makes recommendations.
Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
Notifies Manager of any Guest that is perceived to be unhappy.
Responsible for stocking, displaying, and securing merchandise in all storage areas.
Conducts merchandise inventory during and after shift, if applicable.
Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed.
Properly positions and set up displays to increase Guest traffic and promote sales.
Assists in daily maintenance and organization of tech room and storage areas.
Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management.
Assists with general store maintenance as directed by management.
Assists other Team Members as needed.
Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
Must be friendly and able to smile a lot while working days, nights and/or weekends as required.
Technical and/or electrical skills preferred, but not required.
Must demonstrate ability to clearly communicate with Guests and other Team Members.
Must be at least 18 years of age.
RequirementsSTUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
Work days, nights, and/or weekends as required.
Work off an extension ladder.
Work in noisy, fast paced environment with distracting conditions.
Move about facility and stand for long periods of time.
Read and write handwritten notes.
Lift and carry up to 30 pounds.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Dave and Buster's is proud to be an E-Verify Employer where required by law.
Salary
Compensation is from $7.25 - $12.75 per hour
Salary Range:
0
-
0
We are an equal opportunity employer and participate in E-Verify in states where required.
$7.3-12.8 hourly Auto-Apply 60d+ ago
Community Specialist | Round Rock Premium Outlets Pop Up (12 Mo Contract)
Lululemon Athletica Inc.
Support specialist job in Round Rock, TX
State/Province/City: Texas
City: Round Rock
Business Unit: Store
Time Type: Full-time
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$37k-56k yearly est. 8d ago
Camp Program Specialist - Groups
YMCA of Central Texas 3.6
Support specialist job in Cedar Park, TX
Do you enjoy working outdoors in a high energy environment all while helping children grow and step outside their comfort zone? Join our Camp Team as a Program Specialist at Camp Twin Lakes!
The CTL Program Specialistsupports the camp by delivering quality outdoor camp experiences and providing exceptional service to guest groups during the off season. This role is responsible for facilitating and engaging in the Outdoor Education classes for visiting school groups, leading team-building activities for retreats, and assisting with meal service for overnight groups. During the summer, this position will support our outdoor summer camp in similar ways.
Essential Functions:
Proficiently teach the program curriculum and concepts
Assist in development of new programs
Be actively engaged in, and adjust activities to accommodate varying group needs
Assist in meal procedures
Cooperate on maintaining the grounds and seeing that facility equipment is used properly
Ability to relate well to children, to communicate effectively, build rapport, and maintain positive relationships with children, parents, other staff, and Y leadership
Ensure a safe experience for all participants
Qualifications:
Must be at least 18 years old
High School Diploma or GED
1 Year of college course work and a minimum 24 months related experience and/or training; or equivalent combination of education and experience
Bachelor's Degree
preferred
Previous camp experience or experience working in a related field working with people
preferred
Ability and willingness to work outside in the Texas summer heat
Able to pass a background check and drug test
Pay Rate: $17.00-$19.00/hour
About Us: We are a not-for-profit services Association focusing on mission driven initiatives, with a vision of building strong kids, strong families and strong communities throughout 7 Texas Counties. Our organization is home to the largest school age child care provider in Williamson County as well as health and fitness programs that improve the quality of life for over 45,000 members ranging from preschool through senior citizen.
The YMCA is an Equal Opportunity Employer and a Drug Free workplace. Thank you for your interest in the YMCA of Central Texas!
$17-19 hourly Auto-Apply 41d ago
IT Help Desk Technician
McLane Intelligent Solutions 4.7
Support specialist job in Temple, TX
Job Description
At McLane Intelligent Solutions, our IT Help Desk Technicians play a crucial role in ensuring our clients receive the best technical support possible. This position focuses on diagnosing and resolving technical issues promptly while providing outstanding customer service. Technicians engage with clients through various communication channels, ensuring a seamless experience that enhances their operational efficiency.
Responsibilities:
Provide first-level technical support to end users for various software and hardware issues.
Document all interactions and resolutions in our ticketing system for tracking and future reference.
Effectively manage incoming calls, emails, and ticketing inquiries, prioritizing them as necessary.
Collaborate with other IT teams to escalate unresolved issues and ensure timely resolution.
Continuously learn and stay updated on new technologies and systems relevant to the company's services.
Requirements
Strong passion for technology and helping others with IT issues.
Familiarity with Windows operating systems, Microsoft Office Suite, and basic network troubleshooting.
Excellent communication skills and a customer-oriented attitude.
Experience with ticketing systems and remote support tools is a plus.
Ability to work well under pressure and manage multiple tasks simultaneously.
Helpful to have IT certifications such as CompTIA A+, Network+ or similar.
High school diploma required; Associate's or Bachelor's degree in IT or related field preferred.
Previous experience in a Help Desk role or customer service experience is highly valued.
Benefits
Competitive base salary.
Comprehensive benefits package including health insurance, retirement plans, and paid time off.
Ongoing training and professional development opportunities.
Fast-paced and collaborative work environment with opportunities for career advancement.
$28k-49k yearly est. 30d ago
Computer Field Technician
Bc Tech Pro 4.2
Support specialist job in Killeen, TX
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
$34k-46k yearly est. 3d ago
Aviation Electronics, Electrical & Computer Systems Technician (Aviation Electrician's Mate / Aviation Electronics Technician) - Full Time
U.S. Navy 4.0
Support specialist job in Waco, TX
About Aviation Electronics, Electrical, and Computer Systems Technicians (AV) work with some of the most advanced aircraft systems in the world. They repair and maintain electrical and electronic systems ranging from radar and communications to navigation and weapon systems. AV Sailors may also volunteer as Naval Aircrewmen, performing in-flight duties and operating radar and weapon systems.
Responsibilities
Depending on your rating (AE or AT), you may:
Troubleshoot and repair complex aircraft systems, including digital computers, fiber optics, infrared detection, radar, and laser electronics.
Maintain electrical power generation and distribution systems.
Test and calibrate aircraft instruments and automatic flight controls.
Perform micro-miniature module repair on circuit cards.
Install modifications to aircraft electronics systems.
Operate diagnostic equipment and read electrical diagrams.
Work Environment
AV technicians serve at sea and ashore worldwide. Work may be performed in hangars, onboard aircraft carriers, in labs, or outdoors on flight lines. Youll work closely with other technicians, often with minimal supervision, in both technical and operational settings.
Training & Advancement
Class A Technical School Pensacola, FL (1826 weeks) Covers aviation theory, electrical systems, electronics theory, and technical skills. After training, Sailors are assigned to AE or AT
ratings and may serve at naval air stations, squadrons, or aboard carriers. Advanced training is available for specific aircraft and systems.
Education Opportunities
Navy College Program & Tuition Assistance
Post-9/11 GI Bill
College credits via the American Council on Education
Industry-recognized certifications through Navy COOL
Department of Labor apprenticeships via USMAP
Qualifications & Requirements
U.S. citizen, eligible for security clearance
Normal color perception
Interest in aviation and working with aircraft
Strong aptitude in electronics, computers, and precision technical work
Manual dexterity, good memory, and physical fitness
Pay & Benefits
Competitive salary
Enlistment bonuses
Free health insurance & housing
Retirement plan
Paid training
Required qualifications:
18 years or older
Legally authorized to work in the United States
RequiredPreferredJob Industries
Government & Military
$64k-89k yearly est. 15d ago
IT Help Desk Support - Level II (MSP)
K2 Staffing
Support specialist job in Round Rock, TX
Job DescriptionSummaryOur client is a leading IT Solutions Company located in Round Rock, TX and they are in need of an IT Help Desk Support Technician - Level 2 (w/ Managed Services Provider experience). A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs.
Duties & Responsibilities
Workwith sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
Deploying and managing Windows Servers and Active Directory
Designing and deploying Local Area Networks
Implementing and monitoring network security
Optimizing and maintaining network software and hardware
Building and deploying file servers and cloud computing solutions
Configuring and deploying VOIP solutions
Performing network infrastructure troubleshooting
Manage Microsoft Exchange Server
Telephone solutions
Monitors alert systems and take appropriate action as per guidelines.
Ability to use various messages in an event log to affect repairs.
Receive escalated service requests requiring an enhanced response.
New User On-boarding
Qualifications & Requirements
Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
Three years of experience in a client-facing environment such as sales engineering
Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
Possesses strong organizational and time-management skills
Experience writing proposals for and implementation of technical solutions to fulfill business needs
Results-oriented, self-motivated, energetic, professional, reliable, and a team player
Strong understanding of technology and business productivity systems
Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya, Connectwise, or Ninja.
Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise.
Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
Sales training experience is a plus
Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
CompTIA Net+ and/or CompTIA Security+
MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Round Rock, TX
How much does a support specialist earn in Temple, TX?
The average support specialist in Temple, TX earns between $27,000 and $73,000 annually. This compares to the national average support specialist range of $25,000 to $64,000.
Average support specialist salary in Temple, TX
$45,000
What are the biggest employers of Support Specialists in Temple, TX?
The biggest employers of Support Specialists in Temple, TX are: